The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Nice French fry cutter, but it works very poorly because the slide derails with each potato due to a cruel lack of rigidity in the device.
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Response from tompress.com
Hello, Try reducing the potato by cutting it in 2, if this persists, please contact us again at [email protected] or +33563714499. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
Bad, disappointing packaging, return to sender
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Acheteur Vérifié
Rating: 3 out of 5
To be seen in use
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Acheteur Vérifié
Rating: 1 out of 5
sorry but I still haven't received my order!
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Response from tompress.com
Hello, I see that the parcel was delivered yesterday. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Having encountered a delivery problem, in no way with the carrier, to date I have received no reply to my complaint e-mail.
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Acheteur Vérifié
Rating: 3 out of 5
I received my parcel more than 10 days after ordering.
I would have been better off taking my car to get my product. I would have paid the same price for it, because when you add up your lower base price and the packaging costs plus shipping, you end up paying the same. Hello 48-hour delivery.
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Acheteur Vérifié
Rating: 3 out of 5
Conforming merchandise. The only fault is that the pump leaks a little when in use.
The big problem was the condition of the parcel on arrival: a deliveryman had opened it over 30 cm to have a look inside if he was interested in the goods! Of course, the man who rang my doorbell guaranteed that it wasn't him... Everything was there, so it's a lesser evil, but it's still unpleasant. Please change carriers.
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Acheteur Vérifié
Rating: 3 out of 5
the expiration date of the flour is abnormally short Indeed for the order before last it was 9 months and now it is 3 months more you were out of stock I do not understand I am very disappointed I will not be able to use the 40 kg in the expected time given the price of postage orders become too expensive.
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Response from tompress.com
Hello, Our apologies, we are reporting this to our producer. Don't worry, it's only a DLUO and not a DLC. Only exceeding the best-before date involves a health risk. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
Still not received.....
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Response from tompress.com
Hello, Our after-sales service has just taken note of your parcel which left on 24/08. A non-delivery claim will be opened with the postal services. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
2 stars on Delivery and customer service because the tracking of parcels does not work, the link is not good, and when we report it, we have the right link but nothing gets better when you reorder!!!!
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Acheteur Vérifié
Rating: 1 out of 5
For the moment I can only assess the delivery, which was totally unsatisfactory as it was delivered 700 km from my home, and the customer service, which wasn't much better as Colissimo and Tompress were both blaming each other. What's more, a copy of the complaint e-mail should have been sent to me, but I haven't received anything.
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Response from tompress.com
Hello, the parcel was indeed misdirected, the claim is in progress under the reference 35956675. Yours sincerely
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Acheteur Vérifié
Rating: 3 out of 5
Item received two months after order (initial delay 2 weeks), no spontaneous communication from the store to warn of the delay.
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Acheteur Vérifié
Rating: 3 out of 5
The rack must be fixed to a wall to avoid any risk of tipping over, especially if the bulk of the bottles are stored on its upper part. In addition, the spaces where the bottles are placed are not well arranged to allow them to be stored head to foot correctly.
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Acheteur Vérifié
Rating: 3 out of 5
Hello it's been several years since we discovered your site and bought several products I had to recreate an account because we were not recognized Your products are good quality Not necessarily the cheapest on the market but good quality But do something with the delivery is even less than zero not helpful liar and unprofessional
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Acheteur Vérifié
Rating: 3 out of 5
When I ordered, the delivery time was about 10 days, but it took 3 weeks to ship. 2 screws were missing on delivery. They were sent to the billing address instead of the delivery address. A phone call to ask where to deliver them would have avoided this inconvenience as well as the extended restocking time. Otherwise, the smoker is as functional as ever.
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Acheteur Vérifié
Rating: 3 out of 5
One of the books ordered was marked Supply in progress".
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Response from tompress.com
even though it is no longer published. As a result, the entire order was blocked waiting for this book, which was unlikely to arrive! The parcel arrived too late
V
verified buyer
Rating: 3 out of 5
Delay in getting order due to post code problems address not recognised by vendors systems, sent further confirmation of address. Pleased with the goods quality.
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Acheteur Vérifié
Rating: 3 out of 5
I would have liked a message to warn me of the delay in orders, or to give me an approximate delivery time. I received my parcel more than 2 months after ordering, without any contact from customer service.
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Acheteur Vérifié
Rating: 1 out of 5
Indicates on the site that the product is available and in stock. However it arrives 2 months after the order and customer service is absent.
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Acheteur Vérifié
Rating: 3 out of 5
Horrible packaging, the stewpot is dented on one side, the post office redid the whole package, no thanks to Michel on ...................................... No return because I had an emergency. To be seen if I make another purchase. ????????????
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Response from tompress.com
Hello, please call us on 05.63.71.44.99. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Very long delivery time Order placed Delivered one month later Not even informed by the service of the delay
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Response from tompress.com
Hello, We apologize for the inconvenience caused by the delay in delivery. We informed our customers of the delay on this item in an e-mail dated July 22. This message has probably gone into your spam folder. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
nothing to say corurante order
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Acheteur Vérifié
Rating: 3 out of 5
I ordered and received my order almost 1 month later.
I am disappointed overall even though the products ordered are of good quality.
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Acheteur Vérifié
Rating: 3 out of 5
Time for delivery
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Acheteur Vérifié
Rating: 3 out of 5
delivery: as always, the post office is very slow and very expensive.
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compratore verificato
Rating: 1 out of 5
you are a disaster! you send broken goods without checking and expect the customer to bear the cost of reshipment because it's broken?!?! it doesn't end there
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Acheteur Vérifié
Rating: 3 out of 5
customer for 8 years
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compratore verificato
Rating: 1 out of 5
As far as I am concerned you are unreliable with zero seriousness! You sent me a broken vinegar pot as pictured and it did not break in transit but was shipped already in that condition!!! You also expect the customer to pay for the shipping!!! It does not end here not so much for the money but I will report you on all forums and to the consumer association!
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Response from tompress.com
Good morning, we are sorry that the item arrived damaged and have offered you a refund by calculating the extent of the damage. For the return, however, it is specified in the General Conditions of Sale that the return is always the responsibility of the customer. We are available for any other needs. CUSTOMER SERVICE TOMPRESS ITALIA
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Acheteur Vérifié
Rating: 1 out of 5
Undelivered
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Response from tompress.com
Hello, The parcel is being returned to sender because Chronopost has reported an anomaly identified on the postal code or recipient's address. As soon as we receive the return, the refund will be processed. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
When you order a delivery, the shipping is included in the price. If any items are missing, I don't see why you have to pay twice for the delivery ???????????????
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Response from tompress.com
Hello, there is only one shipment per order. If some items are not available in stock, please take into account the delay for the shipment of your order. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Hello, package not received
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Acheteur Vérifié
Rating: 3 out of 5
No delivery with Chrono post
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Acheteur Vérifié
Rating: 3 out of 5
Chronopost didn't send me an email to let me know my parcel had arrived. I don't question the product, but the rest. I recommend tompress with an 8 (I can't validate the note).
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Acheteur Vérifié
Rating: 3 out of 5
Great product, but the delivery time was interminable!
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compratore verificato
Rating: 1 out of 5
My experience is not good , the goods after 15 days has not yet arrived and the service is poor , the delay is due to the Italian courier but from the company only an email saying it is a week that I solicit him "... still have not received the goods ... you do you!"
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Response from tompress.com
Good morning, as already explained by email, there was a misunderstanding with the delivery that we are trying to resolve as soon as possible. The situation is being monitored constantly to resolve the problem as soon as possible. We will be careful to continue to resolve the problem as soon as possible. CUSTOMER SERVICE TOMPRESS ITALIA
V
verified buyer
Rating: 3 out of 5
1. An idea of a delivery date would have been helpful.
2. Some filler has been used to mend a split near the bottom rung. While the filler may have been necessary it is disappointing that it has not been sanded down so the effect is rough and unsightly.
3. There are black felt tip marks on the ladder. These are very unsightly. Carpenter's marks would have been a better choice.
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Acheteur Vérifié
Rating: 3 out of 5
Product does not correspond to the quality presented on the merchant site and oversized box arrived crushed. Fast delivery. Acceptable product.
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Acheteur Vérifié
Rating: 1 out of 5
No parcel received to date !!!
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Acheteur Vérifié
Rating: 1 out of 5
O zero
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Response from tompress.com
Hello, your parcel has been delivered to La Poste, it is currently on its way. Yours faithfully
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Acheteur Vérifié
Rating: 3 out of 5
The product is compliant. The Geodis delivery service, on the other hand, is poorly done. You have to call to find out when the delivery will be made, no time slot is given, and the delivery driver is not allowed to go up to people's houses" so he leaves the goods (a 70kg barrel) at the entrance to the building."
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