The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Chronopost didn't send me an email to let me know my parcel had arrived. I don't question the product, but the rest. I recommend tompress with an 8 (I can't validate the note).
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Acheteur Vérifié
Rating: 3 out of 5
Great product, but the delivery time was interminable!
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Compratore Verificato
Rating: 1 out of 5
My experience is not good , the goods after 15 days has not yet arrived and the service is poor , the delay is due to the Italian courier but from the company only an email saying it is a week that I solicit him "... still have not received the goods ... you do you!"
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Response from tompress.com
Good morning, as already explained by email, there was a misunderstanding with the delivery that we are trying to resolve as soon as possible. The situation is being monitored constantly to resolve the problem as soon as possible. We will be careful to continue to resolve the problem as soon as possible. CUSTOMER SERVICE TOMPRESS ITALIA
V
Verified Buyer
Rating: 3 out of 5
1. An idea of a delivery date would have been helpful.
2. Some filler has been used to mend a split near the bottom rung. While the filler may have been necessary it is disappointing that it has not been sanded down so the effect is rough and unsightly.
3. There are black felt tip marks on the ladder. These are very unsightly. Carpenter's marks would have been a better choice.
A
Acheteur Vérifié
Rating: 3 out of 5
Product does not correspond to the quality presented on the merchant site and oversized box arrived crushed. Fast delivery. Acceptable product.
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Acheteur Vérifié
Rating: 1 out of 5
No parcel received to date !!!
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Acheteur Vérifié
Rating: 1 out of 5
O zero
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Response from tompress.com
Hello, your parcel has been delivered to La Poste, it is currently on its way. Yours faithfully
A
Acheteur Vérifié
Rating: 3 out of 5
The product is compliant. The Geodis delivery service, on the other hand, is poorly done. You have to call to find out when the delivery will be made, no time slot is given, and the delivery driver is not allowed to go up to people's houses" so he leaves the goods (a 70kg barrel) at the entrance to the building."
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Acheteur Vérifié
Rating: 3 out of 5
Delivery promised in 48 hours and which, despite the circumstances, took 2 weeks.
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Acheteur Vérifié
Rating: 3 out of 5
Over a month's delivery time.
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Acheteur Vérifié
Rating: 1 out of 5
Not happy with either the merchandise purchased or the disastrous customer service: - The product is not correctly described in its technical aspects and when I receive the product it cannot be used at more than 220 degrees. For a Socca dish that has to go into a wood-fired oven, this is annoying. Customer service doesn't want to pay the return postage. For a pro site, this is really bad.
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Acheteur Vérifié
Rating: 3 out of 5
Delivery times via GLS far too long compared with other carriers
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Acheteur Vérifié
Rating: 1 out of 5
Delivery error (cf. e-mail sent on June 2, 2020 at 18:39 with subject Capsules received Invoice FX531821").
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Acheteur Vérifié
Rating: 3 out of 5
The products meet my expectations, I will recommend Tompress without any problem!
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Verified Buyer
Rating: 1 out of 5
initially it looks very sturdy. the grip it made with very luxurious material, soft to touch. however when i put egg mixture to cook. it started to stick to it. I had to put lot if oil in order to move and roll the egg.
the quality does not justify the price. very disappointing.
Response from tompress.com
Hello, even non-stick, a little bit of fat makes it easier to roll, especially when the pan is hot. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
On the website it says 48 hours. In reality I received it 6 days later.
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Response from tompress.com
Hello, The situation is gradually returning to normal. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
I'm going to evaluate what, I haven't received anything yet.
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Acheteur Vérifié
Rating: 3 out of 5
Hello, I received my stove order but there is a black film when I wash it. Can you please help me?
order placed at the beginning of april still not delivered so not satisfied with tompress
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Acheteur Vérifié
Rating: 3 out of 5
Very disappointed with the after-sales service: the product is out of stock, the restocking times have been delayed, okay, no worries, I'll wait... Except that I had no news, it was up to me to call several times to find out the restocking times and they couldn't tell me for sure when the parcel was going to be delivered... I waited 2 months before receiving it.
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Acheteur Vérifié
Rating: 1 out of 5
I still haven't received my order!!!!!!
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Acheteur Vérifié
Rating: 3 out of 5
Shipping took too long. 10 days after my order, my payment had still not been processed. Customer service was supposed to get back to me, but never did, so I had to send an e-mail to receive my product.
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Acheteur Vérifié
Rating: 1 out of 5
I'll be able to evaluate the product when I finally receive my order...
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Acheteur Vérifié
Rating: 3 out of 5
Delivery time a bit long considering that the item was supposed to be in stock when ordered. Price a bit high for plastic and not degressive in relation to the number.
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Acheteur Vérifié
Rating: 3 out of 5
Not fast despite extra delivery charges
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Acheteur Vérifié
Rating: 3 out of 5
i've placed several orders at the same time on different sites and, sorry, the post office really doesn't deliver. others have delivered within 48 hours, but for your delivery method that's far from being the case. what's more, the parcel tracking procedures are not respected. nothing between the drop-off at the post office and the arrival. too bad for the public service""
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Acheteur Vérifié
Rating: 1 out of 5
No lead time
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Acheteur Vérifié
Rating: 3 out of 5
Very disappointed. It says antiadhesive when it's not the case at all...
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Response from tompress.com
You still need to flour the dough well, as it's not compact and can get lodged in the perforations before the crust has formed.
A
Acheteur Vérifié
Rating: 1 out of 5
Nothing received to date ...
Please check if the shipment has been made ...
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Acheteur Vérifié
Rating: 1 out of 5
bonjour je ne peux point juger car je n'ai toujours pas reçu le produit ,soit c'est la poste qui bloge le colis , ou vous n'avez pas mis la bonne adresse A+
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Acheteur Vérifié
Rating: 1 out of 5
Still nothing received to date May 4, 2020
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Acheteur Vérifié
Rating: 1 out of 5
Claims in progress, incomplete delivery...
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Response from tompress.com
Hello, I'm working on it. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
Hello, to date I have not received the order.
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Acheteur Vérifié
Rating: 1 out of 5
NEVER RECEIVED MY ORDER
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Verifizierter Käufer
Rating: 1 out of 5
Not received
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Acheteur Vérifié
Rating: 1 out of 5
I have not yet received delivery...
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Acheteur Vérifié
Rating: 1 out of 5
How do you expect me to rate you when my order is still stuck in France?
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Acheteur Vérifié
Rating: 3 out of 5
I'm ill from Covid19 and the deliveryman forced me to come down, he didn't want to go up 2 floors, I told him I was ill, he said I didn't care, I'm leaving with the parcel, I had to come down to get it, it's catastrophic.
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Response from tompress.com
We apologize for this inconvenience, which we will pass on to our carrier.
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Acheteur Vérifié
Rating: 1 out of 5
The parcel left on 8/04/2020, it's now 20/04/20 and I still haven't received anything. No concrete feedback from customer service following my requests to contact the carrier for more information. Dissatisfied with Tompress.
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Response from tompress.com
Hello, We prepared the parcel immediately and handed it over to the postal services. You can of course contact them directly on 3631. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
Package not yet delivered .....
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Response from tompress.com
Hello, your parcel is being prepared for delivery to the sorting facility in your department. It should arrive shortly. Best regards.
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