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A
Rating: 3 out of 5
Delivery promised in 48 hours and which, despite the circumstances, took 2 weeks.
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 374 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 1 and 3 stars
Reset filtersA
Rating: 3 out of 5
Over a month's delivery time.
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A
Rating: 1 out of 5
Not happy with either the merchandise purchased or the disastrous customer service: - The product is not correctly described in its technical aspects and when I receive the product it cannot be used at more than 220 degrees. For a Socca dish that has to go into a wood-fired oven, this is annoying. Customer service doesn't want to pay the return postage. For a pro site, this is really bad.
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A
Rating: 3 out of 5
Delivery times via GLS far too long compared with other carriers
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A
Rating: 1 out of 5
Delivery error (cf. e-mail sent on June 2, 2020 at 18:39 with subject Capsules received Invoice FX531821").
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A
Rating: 3 out of 5
The products meet my expectations, I will recommend Tompress without any problem!
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V
Rating: 1 out of 5
initially it looks very sturdy. the grip it made with very luxurious material, soft to touch. however when i put egg mixture to cook. it started to stick to it. I had to put lot if oil in order to move and roll the egg.
the quality does not justify the price. very disappointing.
the quality does not justify the price. very disappointing.
Response from tompress.com
Hello, even non-stick, a little bit of fat makes it easier to roll, especially when the pan is hot. Best regards.
A
Rating: 3 out of 5
On the website it says 48 hours. In reality I received it 6 days later.
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Response from tompress.com
Hello, The situation is gradually returning to normal. Best regards.
A
Rating: 1 out of 5
I'm going to evaluate what, I haven't received anything yet.
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A
Rating: 3 out of 5
Hello, I received my stove order but there is a black film when I wash it. Can you please help me?
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Response from tompress.com
Hello, please send us a photo to [email protected]. Best regards.
A
Rating: 1 out of 5
order placed at the beginning of april still not delivered so not satisfied with tompress
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A
Rating: 3 out of 5
Very disappointed with the after-sales service: the product is out of stock, the restocking times have been delayed, okay, no worries, I'll wait... Except that I had no news, it was up to me to call several times to find out the restocking times and they couldn't tell me for sure when the parcel was going to be delivered... I waited 2 months before receiving it.
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A
Rating: 1 out of 5
I still haven't received my order!!!!!!
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A
Rating: 3 out of 5
Shipping took too long. 10 days after my order, my payment had still not been processed. Customer service was supposed to get back to me, but never did, so I had to send an e-mail to receive my product.
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A
Rating: 1 out of 5
I'll be able to evaluate the product when I finally receive my order...
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A
Rating: 3 out of 5
Delivery time a bit long considering that the item was supposed to be in stock when ordered. Price a bit high for plastic and not degressive in relation to the number.
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A
Rating: 3 out of 5
Not fast despite extra delivery charges
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A
Rating: 3 out of 5
i've placed several orders at the same time on different sites and, sorry, the post office really doesn't deliver. others have delivered within 48 hours, but for your delivery method that's far from being the case. what's more, the parcel tracking procedures are not respected. nothing between the drop-off at the post office and the arrival. too bad for the public service""
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A
Rating: 1 out of 5
No lead time
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A
Rating: 3 out of 5
Very disappointed. It says antiadhesive when it's not the case at all...
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Response from tompress.com
You still need to flour the dough well, as it's not compact and can get lodged in the perforations before the crust has formed.
A
Rating: 1 out of 5
Nothing received to date ...
Please check if the shipment has been made ...
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Please check if the shipment has been made ...
A
Rating: 1 out of 5
bonjour je ne peux point juger car je n'ai toujours pas reçu le produit ,soit c'est la poste qui bloge le colis , ou vous n'avez pas mis la bonne adresse A+
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A
Rating: 1 out of 5
Still nothing received to date May 4, 2020
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A
Rating: 1 out of 5
Claims in progress, incomplete delivery...
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Response from tompress.com
Hello, I'm working on it. Best regards.
A
Rating: 1 out of 5
Hello, to date I have not received the order.
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A
Rating: 1 out of 5
NEVER RECEIVED MY ORDER
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V
Rating: 1 out of 5
Not received
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A
Rating: 1 out of 5
I have not yet received delivery...
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A
Rating: 1 out of 5
How do you expect me to rate you when my order is still stuck in France?
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A
Rating: 3 out of 5
I'm ill from Covid19 and the deliveryman forced me to come down, he didn't want to go up 2 floors, I told him I was ill, he said I didn't care, I'm leaving with the parcel, I had to come down to get it, it's catastrophic.
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Response from tompress.com
We apologize for this inconvenience, which we will pass on to our carrier.
A
Rating: 1 out of 5
The parcel left on 8/04/2020, it's now 20/04/20 and I still haven't received anything. No concrete feedback from customer service following my requests to contact the carrier for more information. Dissatisfied with Tompress.
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Response from tompress.com
Hello, We prepared the parcel immediately and handed it over to the postal services. You can of course contact them directly on 3631. Best regards.
A
Rating: 1 out of 5
Package not yet delivered .....
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Response from tompress.com
Hello, your parcel is being prepared for delivery to the sorting facility in your department. It should arrive shortly. Best regards.
A
Rating: 1 out of 5
I still haven't been delivered.
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Response from tompress.com
Hello, It is on its way, the delay is more uncertain in this period of pandemic. Best regards.
A
Rating: 3 out of 5
Unfortunately I am unable to give my opinion as I have not received the goods! Of course there are very special conditions at the moment and it is possible that the problems will continue. However, in the event of non-receipt, do you plan to reimburse me? Even if I follow the track of the parcel on the link you sent me, which goes to the post office, there is no advance.
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Response from tompress.com
Hello, Your parcel was delivered on 15/04/2020. Best regards.
A
Rating: 1 out of 5
Still no news about my order... Despite reminder requests, no contact. Not very conclusive for a first order
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Response from tompress.com
Hello, a claim is being processed for the parcel because it is "Return to sender for incorrect address". As indicated in your exchanges with our advisors, the file is currently being processed. We are doing our best in the current context. Best regards."
A
Rating: 1 out of 5
Hello, before judging it should be delivered
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A
Rating: 3 out of 5
Thank you
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Response from tompress.com
Thanks, but the rating for Tom Press is still average...
A
Rating: 1 out of 5
Items not received, 17 days since package changed transit location. Contacted customer service, but did not provide assistance in resolving the problem.
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A
Rating: 1 out of 5
I have not received the merchandise
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A
Rating: 3 out of 5
Be careful with your packaging, small parts in large packages so a lot of packing paper, then I made 2 orders in 10 days so 2 times the catalog and advertising. At a time when we're being asked to make environmental efforts, I find it very wasteful.
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