The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Hello, It is on its way, the delay is more uncertain in this period of pandemic. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
Unfortunately I am unable to give my opinion as I have not received the goods! Of course there are very special conditions at the moment and it is possible that the problems will continue. However, in the event of non-receipt, do you plan to reimburse me? Even if I follow the track of the parcel on the link you sent me, which goes to the post office, there is no advance.
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Response from tompress.com
Hello, Your parcel was delivered on 15/04/2020. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
Still no news about my order... Despite reminder requests, no contact. Not very conclusive for a first order
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Response from tompress.com
Hello, a claim is being processed for the parcel because it is "Return to sender for incorrect address". As indicated in your exchanges with our advisors, the file is currently being processed. We are doing our best in the current context. Best regards."
A
Acheteur Vérifié
Rating: 1 out of 5
Hello, before judging it should be delivered
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Acheteur Vérifié
Rating: 3 out of 5
Thank you
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Response from tompress.com
Thanks, but the rating for Tom Press is still average...
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Acheteur Vérifié
Rating: 1 out of 5
Items not received, 17 days since package changed transit location. Contacted customer service, but did not provide assistance in resolving the problem.
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Acheteur Vérifié
Rating: 1 out of 5
I have not received the merchandise
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Acheteur Vérifié
Rating: 3 out of 5
Be careful with your packaging, small parts in large packages so a lot of packing paper, then I made 2 orders in 10 days so 2 times the catalog and advertising. At a time when we're being asked to make environmental efforts, I find it very wasteful.
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Acheteur Vérifié
Rating: 1 out of 5
Hello I can not issue 1 favorable opinion We are 06 April 2020 and I still have not received my order Me tel 06 50 63 91 23 Sincerely F.Blanchet
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Response from tompress.com
The coronavirus pandemic is a case of "force majeure" recognized by the Government, which affects the entire supply chain and sometimes causes serious delivery delays. I invite you to modify your comment to remove your phone number visible to all. Best regards."
A
Acheteur Vérifié
Rating: 3 out of 5
On my last order, there was an impact on the 46 mm basin, which wasn't great, and I was a little disappointed. 4 different orders, two damaged devices on two different orders, and one returned by Tompress (the thermometer). The material is not at fault because it's of good quality, but perhaps transport was poorly handled? or the packaging of the products needs strengthening?
Best regards, Mr and Mrs FEREY
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Response from tompress.com
Sorry for the inconvenience, we will do our best for your next order.
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Acheteur Vérifié
Rating: 1 out of 5
I put the minimum note as I have not yet received my order.
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Response from tompress.com
The coronavirus pandemic is a case of "force majeure", affecting the entire supply chain and sometimes causing serious delivery delays. We understand your concern
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Acheteur Vérifié
Rating: 1 out of 5
Order placed on March 23, 2020. it is now April 02 and I still do not have the package in my possession. the package was supposed to arrive within 48 hours. very disappointed for a first order. The items ordered are single-use disposable gloves, so they're quite urgent.
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Response from tompress.com
Hello, your order was dispatched on 23/03, so you need to check with La Poste. I remind you of the exceptional nature of the situation, confinement and reduced service. Please contact the postal services for delivery. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
Still not delivered, although it was urgent
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Response from tompress.com
Hello, In this period of confinement, I remind you that Colissimo is in reduced service. Your parcel is in transit on their platform. For all urgent parcels, you should opt for an express service. Best regards.
V
Verified Buyer
Rating: 1 out of 5
My order was missing parts which made it unusable, still awaiting parts from the manufacturer, theyre unable to give me a date for when these would arrive, and would not send a replacement machine or find another solution for this issue.
Mistakes happen, and it's how one deals with them which makes the difference.
Response from tompress.com
Hello, We are doing everything to resolve your concerns. Photos were requested you unless error on our part, we have not received them, could you please send them to us? Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
medium
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Acheteur Vérifié
Rating: 3 out of 5
Very very long delivery time ...
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Acheteur Vérifié
Rating: 3 out of 5
for the material nothing to say. concerning the transport, no contact from the deliverer and pallet left like that.
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Response from tompress.com
Hello, After consultation with the delivery driver, the pallet was left behind your home following your request during radio guidance with the driver.
A
Acheteur Vérifié
Rating: 3 out of 5
Expensive for not much. It's actually quite fast, but the nuts are completely crushed. I asked the after-sales service for explanations on how to assemble and use it: they couldn't give me an answer. I finally found a video on the website of the brand that makes it: Picaba. But even with this, it's impossible to obtain kernels, as it takes a long time to sort the shell from the kernel.
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Acheteur Vérifié
Rating: 3 out of 5
Postage costs are too high. The price of items is too high.
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Acheteur Vérifié
Rating: 3 out of 5
The parcel arrived damaged, the problem is not linked to the delivery but to the departure from your home: strapping much too tight, cardboard too thin, therefore crushed products... The parcel (on a pallet) left, the payment was debited on dispatch, and nothing has happened since... For once, we're very disappointed...
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Response from tompress.com
Hello, the pallet arrived back, the after-sales service is doing what is necessary to send the boxes back. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
I had to call to get an order tracking email that was supposedly sent to me... but no, I got nothing. For a first order, not very satisfied with the product (sheep casings), pierced, cut....
Given the price, I expected much better.
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Response from tompress.com
Hello, please register the sender [email protected] in your contacts, perhaps the mails arrive in the trash, spam or undesirable. For the casings, please send us the batch number by e-mail. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
The one-month delay between order and delivery was far too long for a log gutter ordered in early December and delivered just after the holidays in early January.
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C
Compratore Verificato
Rating: 1 out of 5
The 'Order is dated 03-12-2019 . Can you verify where the goods are located?
Looking forward, best regards Daniela
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Response from tompress.com
Good morning, the order left on 19/12 since, as advised, not all the pans ordered were available. However, we apologize for the delivery beyond 4 working days due to the traffic of the Christmas season. The courier had passed on 27/12 and 30/12 but without finding anyone. We hope the order may have been to your liking anyway. Sincerely, TOMPRESS CUSTOMER SERVICE ITALY
A
Acheteur Vérifié
Rating: 3 out of 5
delivery: disappointing: 4 broken pots out of 6... And a refund of only 3...
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Response from tompress.com
Hello, Your message stated 3 broken jars, so we have refunded 3 jars. Best regards.
V
Verifizierter Käufer
Rating: 1 out of 5
only got half delivered, no solution from customer service after repeated requests, FINGER WEG
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Response from tompress.com
Everything has been sent, did you make a reservation at reception? Can you please describe the package?
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Acheteur Vérifié
Rating: 3 out of 5
Very long delivery times
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Acheteur Vérifié
Rating: 3 out of 5
Metal crate, bent fixing bracket at time of manufacture . Paint not dry before shrink-wrapping, so marks on uprights.
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Acheteur Vérifié
Rating: 1 out of 5
Faulty machine.phoned to report the fault, accused of having unset the machine by correspondent tel.am distraught. impossible to pack my preparations for December 23.a faulty machine this happened but accuse new buyer of malfunction and verbally request payment shipping costs unacceptable cdlt Mr Martinez
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Response from tompress.com
Hello, during our discussions, we carried out the tests required to identify the problem. This procedure does not accuse you of anything, it is intended to help you immediately when possible. Following the tests, it appears that the machine must be returned to us. We have provided you with a pre-paid return slip from Tom Press, so you don't have to pay anything. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
Bonjour j'ai trouvé sa bien dommage que la palette se est renverssée et que les cartons était défoncées A de prix là sa pourrait être mieux conditionné tout de même
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Acheteur Vérifié
Rating: 1 out of 5
I can't evaluate the service as I still haven't received my order.
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Response from tompress.com
Hello, The carrier is waiting for your confirmation to make an appointment and deliver your order. I'll put you in touch. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
Long delivery time My name was not on the packing slip (only my first name) and I have informed you of this by e-mail 2 times without any reply or action Packaging too fragile (many holes) and insufficient protection The sawdust for smoking that I had ordered was partially spread all over the box because the bag was not watertight I had noticed the same defects with my 1st order.
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Response from tompress.com
Hello, We apologize for the inconvenience. The correction on the consignee has been applied and reported to the carrier. Best regards.
V
Verifizierter Käufer
Rating: 1 out of 5
A long time ago, I ordered a meat drying cabinet from Tompress. On the first delivery, the cabinet was damaged and the delivery company took it back. On the same day I sent the photos and notification to Tompress, asking when the next delivery would arrive. I received neither an e-mail nor a message. Information and customer service is the top priority in my company
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Response from tompress.com
Hello, sorry, we have actually resumed production of a closet, we should receive it by the end of the week. Once shipped, we will inform you about the departure and the link to track the package. Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
Still not received
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Response from tompress.com
Hello, We have opened a claim with the carrier in order to know the details of its routing. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
when I opened the box I saw that the lid was broken, but I didn't see that the sterilizer had a poc, I saw it later when I put it into operation, after having received the 2nd lid following my complaint.
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Acheteur Vérifié
Rating: 3 out of 5
The barrel delivered is really not as beautiful as the one photographed for the advert. Traces of paint (due to rubbing against other surfaces) cannot be removed by cleaning. You'll need to spend some time sanding. The swelling of the wood to achieve watertightness is only gradual (too many leaks) and therefore lasts a long time.
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Response from tompress.com
Hello, you've opted for a used model, but we also offer refurbished models (planed, washed and sulfured). Perhaps this would suit you better. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
not yet received the product
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Response from tompress.com
Hello, The appointment has been scheduled with the carrier. Please do not hesitate to contact us if necessary. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Pallet damaged on arrival
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Response from tompress.com
Hello, Are the products OK? Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
NOT RECEIVED . but payment debited from my account. I am waiting for the new shipment following this lost parcel (over 20Kg).
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Response from tompress.com
Hello, We have been informed of the non-receipt of your parcel. A complaint is being made to Chronopost and our after-sales service will take action as soon as possible. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Flour received that will be out of date 4 weeks later
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Response from tompress.com
Hello, Our apologies, we will be more vigilant. You can still use it. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
Relatively long delivery time. No reply to my e-mail requesting information about this abnormal delay.
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Response from tompress.com
Hello, We have received your e-mail of 07/11 and in this very busy period, it seems that the e-mail has remained unanswered on our part. We apologize for any inconvenience. Best regards.
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