The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Order arrived much later than expected, press click works moderately well. It's a shame...
Translated reviews
Response from tompress.com
Hello, Place the shims in staggered rows, starting with the half-moons. Then arrange the 2 pawls in the same direction and fit the gear rod. If you have any questions, please contact our customer service department on 05 63 71 44 99. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
Ordered cloche mise sous vide bocaux, quickly received, does not work because gasket damaged. Sav contacted, photo sent as requested, a week later, nothing, for a seal costing 2 or 3 euros.
Translated reviews
Response from tompress.com
Hello, the file is being processed by the after-sales service and we have received the photos. You will be contacted later today. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
lousy casings full of grease and holes very disappointed threw away half of them
Translated reviews
Response from tompress.com
Hello, That's surprising, would you please have the number of the batch of casings concerned? Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
I'll never order from tom press again, I never received my parcel and I'm told that the carrier warned me that it was coming and that the parcel has been returned to the depot and that I have to pay the postage again. I live in the country and I'm going to give you a good advertisement.
Translated reviews
Response from tompress.com
Hello, Our apologies. We tried to contact you to arrange a delivery date, but the carrier was unable to do so. After 14 days, the carrier finally returned the unclaimed package to the sender. I would like to point out that you did not pay any shipping costs, which we offer for orders over 120 . Order refunded. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
The parcel was lost in the wilderness and you have to wait 10 days to make a claim at the post office unacceptable
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Had to wait 1 1/2 years for delivery
Translated reviews
Response from tompress.com
Hello, Our apologies, finding a new manufacturer for this item has taken a long time. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
very long delivery time. a reminder had to be sent to your services and no reply to my emails.
Translated reviews
Response from tompress.com
Hello, the postal tracking does indeed indicate a late delivery, but not what the reason is. Please accept our apologies. Best regards.
C
compratore verificato
Rating: 1 out of 5
The product arrived folded. The book never arrived
Translated reviews
Response from tompress.com
Good morning, we apologize for the defect found in the product. If it has not yet been 14 days since we received the package, you may contact us at [email protected] to consider a replacement. We remain at your disposal. Sincerely, CUSTOMER SERVICE TOM PRESS ITALY
A
Acheteur Vérifié
Rating: 3 out of 5
This device didn't last long when the almonds broke. The lever arm broke at the thread and I had to extract the threaded part and then thread the remaining rod to make it work again. I think this equipment is a bit weak for hard, compact shells like fresh almonds. I haven't yet tested it on walnuts.
Translated reviews
V
Verifizierter Käufer
Rating: 1 out of 5
Does not respond to my emails
Translated reviews
Response from tompress.com
Hello, we have tried to contact you directly by phone, our after-sales service has taken note of your withdrawal request. Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
I still haven't received my order even though it was picked up on August 7th. Colissimo is not doing its job. New comment: Order received compliant.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
I would still have to receive the parcel.
Translated reviews
Response from tompress.com
Hello, According to the tracking of your package, a delivery notice has been left in your mailbox. We remain at your disposal. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
I never received it. It's the first time I've had a problem.
Translated reviews
Response from tompress.com
Hello, Following our complaint with the postal services, the parcel was delivered to you. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
Tompress very good. Geodis delivery man not good: on the first delivery the delivery man couldn't find the house: the address doesn't exist," he said.
Translated reviews
V
Verifizierter Käufer
Rating: 1 out of 5
Would be broken no replacement no compensation
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Delivery takes longer than announced by mail and sms
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
it is 05/08/19 and my order is dated 23/07/19 . Your sales pitch IS 48H CRONOS. I am STILL not delivered. The merchandise I was supposed to store in the jars has expired (320 lost due to your fault). Your carrier GEODIS is not recommendable for your customers. I would like your management to contact me.SINON........... see you soon.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Hello, the package and packaging does not support the transport to review because upon receipt package stale.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
received numerous emails confirming the order, the departure of the order and information about delivery on saturday between 9h and 11h45. I waited: nothing. the letter carrier delivered on Monday, specifying that the parcel had arrived that very morning. so I'm not satisfied with the delivery. in this case, there's no point in specifying Saturday delivery if you know that the parcel can't be delivered that day. I'm still satisfied with the product.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Poorly packed and ill-fitting package. Quick delivery time Nice product but I can't. use it (ravioli roll). Use it (ravioli roll). Maybe my fault. Didn't have to use customer service.
Translated reviews
Response from tompress.com
Hello, to find out how to use the equipment, please contact our customer service team on 05.63.71.44.99, who will be happy to help you. Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
Order placed in mid-July and still no parcel by July 25, 2019.
Translated reviews
Response from tompress.com
Hello, Your parcel sent on 15/07 is on hold with the Post Office. Our after-sales service is following it up and has opened a claim for non-delivery. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
Not many details on the presentation of the article on the site. I wanted a grill with larger bars.
Translated reviews
Response from tompress.com
Hello, If the item is not to your liking, please contact our customer service to arrange a return. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
Pay more to have your order within 24 hours and receive it a week later...
Translated reviews
Response from tompress.com
Hello, it took us a few days to restock the quantities we wanted and we're sorry about that. Please note that the delivery times shown on the website are calculated in real time. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
Large cardboard box in good condition with no signs of damage, but the small inner cardboard box containing the dish was dented on one side. No apparent cracks on the dish. I hope the dish has not suffered any damage invisible to the naked eye. I'll contact you again if there are any problems with use.
Translated reviews
Response from tompress.com
Hello, Don't hesitate, I'll have the information marked in your file if you need to contact us. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
Cardboard box in very poor condition, patched up with tape in all directions. No assembly or operating instructions. Very, very average quality.
Translated reviews
Response from tompress.com
Hello, when La Poste repackages a parcel, don't hesitate to ask for the accompanying notice or to refuse the parcel if in doubt. I'll send you the notice by e-mail. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
No sooner had I ordered my item (March 10, 2019) than I was told it was out of stock (March 11, 2019). A delay of 6 to 8 weeks (May 6, 2019) was announced if I maintained my order; I maintained it and was delivered, 16 weeks after the order (July 3, 2019), certainly because I made a reminder. There's no need to be in a hurry.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
A shopkeeper in another neighborhood contacted us to inform us that a parcel in our name had been found in the dumpster near his business.
Translated reviews
Response from tompress.com
Hello, Are you sure it's really our parcel? We have a receipt against signature from Chronopost for the delivery of the parcel we sent you via their service. Please contact us again on 05.63.71.44.99, we remain at your disposal. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
Hello, Your service is aware of my problem with the chronopost delivery, for which I asked for a refund, and I'm still waiting for a reply from you. As for everything else, I have nothing to complain about.
Best regards Mr ARROYO
Translated reviews
Response from tompress.com
Hello, Our after-sales service is currently investigating the complaint and will keep you informed. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
Bad experience with this product, usually I'm not disappointed with tompress I'm waiting for my refund
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
Hello, For your information I went today to pick up my parcels at La Poste in Douvaine (it took me 2h00 of round trip time) moreover the counters are open from 9h15 to 10h15 and from 14h00 to 16h00. I arrived at 11.15am, so you can imagine what I found. Fortunately the employees agreed to serve me There was only one package this order if n° 408555 dated 13/06/2019 d
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
The service is fast I'm happy
Translated reviews
V
verified buyer
Rating: 3 out of 5
Item was not dispatched, after a month I had to chase it up, I was then told the item was not available, and I would need to send more money for a similar item, I was then told a customer had cancelled an order and they could now send me the item I originally ordered
Response from tompress.com
Hello, Sorry, but I do not understand the problem, you ordered the reference: MATGM40T which was not available in stock when you placed your order and we have shipped the reference MATGM40T upon replenishment. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
Not a good product at all
Translated reviews
Response from tompress.com
Hello, What's wrong with the saw blade? Did you also have a delivery problem? Please let us know if you have any problems at 05 63 71 44 99 or by e-mail at [email protected]. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
Item looks fine, but the iron rod used for pitting has been deformed since 1st use.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Special large-grain axle sucks beet seeds won't go through the holes
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Hello As always the quality of the goods is great; it's a pity that the delivery time was so long for this pressoire and that you didn't take the initiative to call me back once to keep me informed. It's a good thing that bud macerates last a long time, otherwise my entire production would be ruined by this delay. Kind regards
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
I still haven't received my parcel: stuck in a chronopost locker
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
Deplorable service, order placed in November for Christmas, order received in May. All this strongly encourages me not to recommend your services to anyone I know to avoid another disappointment. I do not understand how customers can be treated in this way. I am extremely disappointed. Sincerely
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
Ordered in January. Product apparently unavailable. I'm told the order will be shipped in March. At the beginning of May, still no news, no message ... I contact them with the cancellation request and they finally decide to send me my parcel. In the meantime, the 2.5L screw press (as indicated on the internet order tracking) has been changed on the invoice to 1.6L ...?
Translated reviews
V
verified buyer
Rating: 3 out of 5
Does the job but the handle fell off the unit the first time it was lifted and the door catches are rather cheap.
It took a week to arrive so statements about 48 hour delivery probably only apply to destinations in France.
We use cookies for audience measurement and improving user experience.
English 
Français 
Italiano 
Deutsch 
Nederlands 