The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Hello, What's wrong with the saw blade? Did you also have a delivery problem? Please let us know if you have any problems at 05 63 71 44 99 or by e-mail at [email protected]. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Item looks fine, but the iron rod used for pitting has been deformed since 1st use.
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Acheteur Vérifié
Rating: 3 out of 5
Special large-grain axle sucks beet seeds won't go through the holes
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Acheteur Vérifié
Rating: 3 out of 5
Hello As always the quality of the goods is great; it's a pity that the delivery time was so long for this pressoire and that you didn't take the initiative to call me back once to keep me informed. It's a good thing that bud macerates last a long time, otherwise my entire production would be ruined by this delay. Kind regards
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Acheteur Vérifié
Rating: 1 out of 5
I still haven't received my parcel: stuck in a chronopost locker
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Acheteur Vérifié
Rating: 1 out of 5
Deplorable service, order placed in November for Christmas, order received in May. All this strongly encourages me not to recommend your services to anyone I know to avoid another disappointment. I do not understand how customers can be treated in this way. I am extremely disappointed. Sincerely
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Acheteur Vérifié
Rating: 1 out of 5
Ordered in January. Product apparently unavailable. I'm told the order will be shipped in March. At the beginning of May, still no news, no message ... I contact them with the cancellation request and they finally decide to send me my parcel. In the meantime, the 2.5L screw press (as indicated on the internet order tracking) has been changed on the invoice to 1.6L ...?
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Verified Buyer
Rating: 3 out of 5
Does the job but the handle fell off the unit the first time it was lifted and the door catches are rather cheap.
It took a week to arrive so statements about 48 hour delivery probably only apply to destinations in France.
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Acheteur Vérifié
Rating: 3 out of 5
I would recommend the company as serious but not the product.
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Acheteur Vérifié
Rating: 3 out of 5
I waited more than 5 months for delivery, I had to claim my order several times.
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Acheteur Vérifié
Rating: 3 out of 5
delivery time too long, (on the site 15 days, in reality 1 month, without news of the package, perhaps a small message from you would have been a minimum.
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Acheteur Vérifié
Rating: 1 out of 5
The parcel never arrived but I was debited on May 3.
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Response from tompress.com
Hello, the parcel left our warehouse on 02/05. The tracking of your parcel indicates that it was misdirected by La Poste and that it was delivered yesterday. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Wrong carrier - cancelled the day of receipt without warning - customer service did nothing and asked me to check with the carrier. Parcel arrived late. The 48-hour promise was not kept. I won't recommend it again, there's plenty of choice elsewhere.
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Acheteur Vérifié
Rating: 3 out of 5
Delivery time: top Customer service: top Deliveryman: unpleasant and surly when my wife checked the parcel following the site's recommendations Product: average condition
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Response from tompress.com
Hello, you report an average condition, what damage has it sustained? Have you filed a claim with reservations? Please contact our after-sales service for further information on 05 63 71 44 99. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
The wait for stock to run out was particularly long (almost 2.5 months).
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Acheteur Vérifié
Rating: 3 out of 5
Hello, Some bottles broke in the packaging... In the end I have 16 bottles and 20 capsules. It seems to me that the package contained only 18 bottles, because among the broken glass, I counted only 2 bottlenecks. To recover a little of my satisfaction, I expect from your service the return of 4 bottles. Otherwise the product seems to me of good quality Cordially Charly
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Response from tompress.com
Hello, Our apologies, I am opening a file with our after-sales service immediately. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
No warning of the arrival of the parcel at the relay point. If in the figures the shipment was almost fast, in fact it took me more than 10 days to get my parcel as I thought I would receive a warning of availability. I checked my spam and the like, but never received anything. What's more, customer service takes people at face value.
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Acheteur Vérifié
Rating: 3 out of 5
Delivery delay not serious, but the bottom cap is leaking and the valve is cracked. Quick replacement via after-sales service.
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Acheteur Vérifié
Rating: 1 out of 5
1 bottle out of the 6 delivered was broken and I have a credit note which I probably won't use instead of a replacement of the bottle I needed and my complaint has not been taken into account. In fact, you have reimbursed me but I hadn't looked since you sent me a credit note by e-mail N° AX111773 dated 21/02.
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Acheteur Vérifié
Rating: 3 out of 5
I made a complaint when I ordered a smoker and I didn't even get a phone call from NUL customer service.
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Response from tompress.com
Hello, You left a user review on this site, and on 30/01 we tried to contact you, unfortunately without success. I will pass on your comment to our customer service department. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
big problems with delivery times and damage to a product on delivery, but good reactivity.
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Acheteur Vérifié
Rating: 3 out of 5
The goods were not delivered to the planned relay point. It's up to me to call the colissimo service several times and to go to my local post office twice because your customer service is not responsible once the parcel has been dispatched.
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Acheteur Vérifié
Rating: 3 out of 5
the delivery was correct, but 2 bottles were broken.
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Response from tompress.com
Hello, We were not aware of this, we request the receipt of reserves to the carrier. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
The lid does not close easily. Could be better designed.
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Acheteur Vérifié
Rating: 3 out of 5
product does not conform to the technical data sheet. the product was supposed to be 4 cm high, which I absolutely needed, but it's only 3.7 cm. sent an e-mail, no answer LAMENTABLE Sincerely ANDRE BERGER
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Response from tompress.com
Hello, We received your e-mail and replied on 11/02 and are awaiting your reply. I am sending you the e-mail of 11/02. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
Hello I still have not received my package It seems blocked in bruguiere
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Response from tompress.com
Hello, We are taking note and are opening a complaint with the postal services. It would be preferable to contact us directly so that we can intervene more effectively. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
wanted bf rights
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Acheteur Vérifié
Rating: 1 out of 5
I still haven't received the parcel
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Response from tompress.com
Hello, The parcel is noted delivered. Please contact our customer service department on 05 63 71 44 99. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Hello What's the point of putting a phone number on the delivery if the driver leaves a notice if he doesn't feel like using it when he arrives? I called the delivery service to make a new delivery the next day with a paid call, even though I was there on the day of delivery. Thank you very much.
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Response from tompress.com
Hello, Thank you for this clarification and we will inform the transport company. Best regards.
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Verifizierter Käufer
Rating: 3 out of 5
Advance payment and commercial invoice documents are not congruent. The tax rates are different (19 prepayment, 20 commercial invoice).
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Response from tompress.com
Hello, France is subject to a VAT of 20. Best regards
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Acheteur Vérifié
Rating: 3 out of 5
Hello I wrote an email because the hive arrived with the bottom screws holding the tray incorrectly implanted and with screws missing I have not had a response.
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Response from tompress.com
Hello, We have received the photos and thank you for them. You should be contacted by our after-sales service shortly. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Hello, I would like to inform you that the bag of salt inside the packaging box was open. Instead of the 5 kg we ordered, we only received 4.
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Response from tompress.com
1 Kg"
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Acheteur Vérifié
Rating: 3 out of 5
Correct packaging but left-hand plate deformed despite packaging Very disappointed
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Acheteur Vérifié
Rating: 3 out of 5
the quality of the products is not in question, it's the management of orders in the event of a product delay that is catastrophic: if a product is out of stock or being restocked, you have to pay twice for shipping costs, and therefore pay for the company's logistical shortcomings .....
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Acheteur Vérifié
Rating: 3 out of 5
The chopper I ordered did not live up to my expectations. Ineffective endless screw.
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Response from tompress.com
What's wrong with the chopper? Maybe it's the cutter or the grid that you just need to adapt to your use. Please contact us at 05 63 71 44 99 or [email protected]. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
The order has been outbound since January 3rd and has still not been delivered despite several reminders. Bravo...
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Response from tompress.com
Hello, we're opening a complaint with the postal service to find out what's going on. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
The casing is as described and of good quality, however in the tompress advice it is said that with this type of casing it is possible to stuff more than 16kg of meat with 4 meters, but I received 5 meters and was barely able to stuff 7kg and yet I made long lengths to avoid losing space with the knots.
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Response from tompress.com
Hello, this is just an estimate, the amount of mix will vary depending on the cutting and embossing. It's important to pack well to get the most out. Best regards.
V
Verifizierter Käufer
Rating: 3 out of 5
The delivery with DPD was poor and very delayed, annoying.
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Acheteur Vérifié
Rating: 3 out of 5
Very good
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Compratore Verificato
Rating: 1 out of 5
As of 12/20/18 I have not heard from my order. It appears to be shipping but I have no information since I have not received any kind of assistance either by phone or email.
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Response from tompress.com
Hello, the package was shipped from 20/12/2019 as stated in the same day email. On this email is the link to track the package. It is not normal that the package is not always delivered. I will open a complaint with the courier company. Sincerely.
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