The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
My order planned as a Christmas present still hasn't been delivered, it's January 1st The post office (letter carrier) tells me that Colissimo deliveries are subcontracted and that independent delivery firms are dubious The address was correct, there was someone on site as these are offices (7am - 7pm). And it's been 4 or 5 times that I've written the same thing with no reply Will I get delivery?
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Response from tompress.com
Hello, Our after-sales service has resent a parcel because the first one is being returned to the sender. You have contacted our after-sales service to confirm the address before reshipping. You can contact us directly at 05 63 71 44 99. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
No delivery to my home as the letter carrier deemed the parcel too large.
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Acheteur Vérifié
Rating: 3 out of 5
arrival after the holidays for these gifts ... also on a service price 20 more than at mathon cdt
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Acheteur Vérifié
Rating: 3 out of 5
order placed on 4/12, received on 17/12 almost 2 weeks... Articles conform.
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Acheteur Vérifié
Rating: 3 out of 5
it's a pity that delivery took more than 10 days out of the 2 advertised, it's a real drag on the bill.
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Acheteur Vérifié
Rating: 3 out of 5
2 weeks behind schedule.
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Acheteur Vérifié
Rating: 3 out of 5
No information from Tompress about the delay in delivery due to a material being out of stock. I cancelled the product because I had to wait another 5 or 6 weeks.
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Acheteur Vérifié
Rating: 3 out of 5
Wrong information about delivery time. Three times we were given a delivery date which was not respected. We finally received the equipment, but at the beginning of December, whereas it was initially scheduled for mid-October.
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Acheteur Vérifié
Rating: 3 out of 5
Delivery delayed for no reason and not at the requested location. Product conforms but finish is not great: the latch is not even fitted straight.
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Acheteur Vérifié
Rating: 3 out of 5
late delivery
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Acheteur Vérifié
Rating: 3 out of 5
- delivery man's visit 1 in our absence: no delivery notice, TomPress customer service OK, first call to the delivery man to arrange an appointment, - delivery man's visit 2: delivery notice" found in the letterbox even though we were present (so didn't ring)
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Response from tompress.com
second surcharged call to the delivery driver to arrange an appointment
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Acheteur Vérifié
Rating: 3 out of 5
The legumier seems to me to be of very average quality given its high price.
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Acheteur Vérifié
Rating: 3 out of 5
Disappointed, the book received does not correspond at all to the one displayed on the seller's site, even if the contents are identical, which I hope they are. The first time I've had this disappointment with Tompress. It's a shame.
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Response from tompress.com
Hello, The publisher has indeed changed the cover of this book. We have suggested that you return it to us for a refund and contact our after-sales service for details. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
The product, indicated as being in stock on your site before the order was placed, was unavailable. Contrary to written and oral commitments, the payment was debited as soon as the order was placed, without waiting for shipment.
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Response from tompress.com
Hello, Indeed, the unavailability was revealed at the time of preparing the parcel, the payment had been put at the collection to start the sending. Unfortunately, the desired length was not available. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
lacks an explanatory note and instructions for use
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Response from tompress.com
Hello, Our apologies, it was sent to you yesterday by e-mail. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
floating hat delivered without the small plastic plug as shown in the photo; moreover, the package contains the stainless steel fitting but no plastic pipe for the extension; in short, on a product costing 250, you save 20 cts on the plug and probably 50 cts on 1 meter of plastic pipe. In short, for a saving of 70 cts, you're delivering a product that's unusable as it is. cdt
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Response from tompress.com
Hello, Our customer service left you a phone message on 03/12 for a previous request about this equipment. As indicated on our website, fermentation bung or stopper are optional if the customer chooses to transform his tank for fermentation or wine storage. The pneumatic seal has a nozzle that attaches directly to the pump for use. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
We are December 06, 2018 and my order of 13/11/2018 with the correct references has still not been delivered (Beech sawdust for smoking 0.75 2.5 mm) ... Received on 15/11/2018 a package not corresponding to my order, returned on 19/11/218 at the request of tompress (received at SAV Tompress 21/11/2018) and since no news despite my reminders
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Response from tompress.com
Hello, Our apologies, your case is being processed, the after-sales service will take care of it as soon as possible. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
I had to pick up my parcel free delivery but in fact with my job delivery time difficult provider can not deliver within 3h so I will review my way of ordering 1st time this happens to me with you cdlt
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Response from tompress.com
Hello, You can choose a delivery in relay point to avoid you that or to another address. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
WITH EACH ORDER THE DELIVERY TIME IS NOT RESPECTED, IT IS ALWAYS CHRONOPOST. SORRY BUT I'M WAITING MORE THAN A WEEK TO RECEIVE MY PARCEL, IT'S NO LONGER POSSIBLE..................................
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Response from tompress.com
Hello, Our apologies, it's true that there was a lot of disruption in November. Everything seems to be back to normal. We hope to provide you with impeccable service next time. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
The crank was bent and would not allow a full turn as it was. I had to unbend it before I could use it. The finish is not very neat for the price. The product was out of stock after I ordered it, and I did not receive a message informing me of this. When I didn't hear from them, I had to phone to get the information.
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Acheteur Vérifié
Rating: 1 out of 5
My order has still not arrived at my post office in Jemeppe sur sambre. Belgium. I can therefore not assess any quality. I hope it's just a delay "and that the parcel will arrive very soon".
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Response from tompress.com
Hello, the postal services are disrupted by the demonstrations and blockades and are doing their best, it seems that the delay is clearing up. Your parcel is available at the collection point. Best regards.
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Verifizierter Käufer
Rating: 1 out of 5
Goods broken, poor consultation with the service department. After 1 month I received a credit note for the broken goods. Return shipment of the complete delivery requested, but no communication. Any attempt to communicate by email is ignored.
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Response from tompress.com
Hello, we followed the defective products during transportation and followed the return and aurpsè claim of the carrier. What address are you using to send your email? Best regards
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Acheteur Vérifié
Rating: 3 out of 5
I had to call Tompress to receive the overcharged VAT on my credit card, even though I was told the amount would be deducted before I was charged.
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Response from tompress.com
Hello, Our apologies, everything has been taken care of. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
NOTHING RECEIVED
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Response from tompress.com
Hello, Have you tracked your package? It indicates that road blockades have disrupted deliveries. Your package has been in Belgium since 14/11/2018. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
I waited almost a month for my order (where is the 48 hour delivery time?) and my parcel was defective (I had to fiddle with a replacement key myself). On the other hand, the reception on the phone was very cordial.
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Response from tompress.com
Hello, We had to wait for the restocking of the out-of-stock item before sending it. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
The problem is that the product (jar) arrived broken. It has been returned to you. I think that you must not let go of the customer, who is dependent on the product being returned. You need to keep tracking the product so that the customer doesn't have to wait for your service provider's goodwill. In this way, the return will be made as quickly as possible so that you can satisfy your customer's purchase. I think
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Response from tompress.com
Hello, You did the right thing by refusing the merchandise broken in transit. The return is expected in our warehouses and we will take the necessary action as soon as we receive it. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
Items still not received following Bpost strike in Belgium
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Response from tompress.com
Hello, It's Tom Press that you give such bad marks, but we did provide the expected service. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Hello, the place of delivery was not the one I had noted at the time of my order.
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Response from tompress.com
Hello, Thank you for telling us what happened. We are available by e-mail: [email protected] or by phone 05 63 71 44 99. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
My order consisted of bottles. On delivery, I hadn't paid any attention to the note about the complaint, so I opened my parcel just after the letter carrier had left. I found that 3 bottles were broken - The packaging did not protect the bottles sufficiently - There was no external indication to the carrier that the contents of the package were fragile. Very disappointed
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Response from tompress.com
Hello, I'm forwarding this information to our customer service department. You'll be contacted shortly. Best regards.
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Verifizierter Käufer
Rating: 3 out of 5
very good product, delivery time instead of 14 days unfortunately 41 days and shipping costs of 12 euros not exactly cheap either
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Acheteur Vérifié
Rating: 3 out of 5
Geodis delivery sucks. They keep you waiting at home all day. Unacceptable
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Acheteur Vérifié
Rating: 1 out of 5
I waited for my order for more than 10 days, I turned to Amazon and the next day, I received them, so you see your site is finished, except that you still owe me 10.30 euros ... The refund was supposed to be made and it's been ordered, I'm still waiting for it, I'm even thinking of filing a complaint.
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Response from tompress.com
Hello, We were out of stock and we're sorry about that. On the other hand, the refund has been made since 24/10/2018. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
To evaluate, I would have to deliver
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Response from tompress.com
Hello, It seems that the delivery man is having trouble finding the delivery address. He will have to contact you again. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
As delivery was desperately delayed, I had to repurchase part of the order to make my apple juice on time. Small remark, the capsules I had to repurchase, 5 km from my home with an order received the next day in the store, cost me much less...what's the point of ordering over the internet??? Cordially David Chartier
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Acheteur Vérifié
Rating: 3 out of 5
Not informed of a delivery delay due to a supply shortage. Had to call customer service again to find out the reason for the delay. Very professional.
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Acheteur Vérifié
Rating: 1 out of 5
2 barrels ordered. One drum damaged. Delivery returned. No news since
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Response from tompress.com
Hello, The credit note for refund was issued and sent by email dated 25/10/2018, I invite you to check your email box for further infomations, you can contact us at 05 63 71 44 99 or [email protected] for any questions. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
delivery too slow.insufficient information on lead times
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Acheteur Vérifié
Rating: 3 out of 5
Delivery to Belgium takes much longer than the 48 hours indicated.
And if I want to contact you from Belgium, I have to use a French telephone number and not a local Belgian number (cheaper). If I use the call-back service, it takes 24 hours.
Otherwise the staff are very nice.
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Response from tompress.com
Hello, Packages are delivered within 48 working hours in 90 of the cases, it is necessary to take into account weekends and holidays. Your package left on Friday 19/10 and was delivered to you on Tuesday 23/10/2018. You can use the callback request on our website, we will call you back as soon as possible (within the limit of opening hours). Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Out of the batch of 100 capsules, some are defective, so I'm missing some.
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Response from tompress.com
Hello, please inform our after-sales service, who will do what is necessary. The jars with these capsules are closed by a simple quarter-turn, so if you feel any resistance, please don't force them any further. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
hello my order was supposed to be ready in 15 days and it took a month to arrive. my preserves were waiting. a little note of apology would have been nice. cordially,
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