The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
It's a pity that you have to wait until all the products are available for delivery.
You prioritize your organization over customer service ????
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Response from tompress.com
Hello, this is mainly a technical issue, which is why it is indicated in our terms and conditions. Our entire team is committed to providing you with the best possible service. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
I never received the product. The tracked parcel was announced as delivered on 19/10. That day, I did receive an envelope with your catalog and the invoice, but no product. Your customer service simply told me to check with the post office... In other words, you're on your own.
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Response from tompress.com
Hello, a file has been opened with our after-sales service. Research is in progress. As soon as we have information, our after-sales service will contact you. You can also contact us by e-mail or telephone, quoting reference 21699. Best regards.
V
Verifizierter Käufer
Rating: 1 out of 5
Minimum use of materials, maximum profit? product is out of proportion in terms of design, use of materials and workmanship to the price demanded.
The packaging and presentation is very questionable.
I would NOT recommend or want to buy again the power slicer made in Poland or the Czech Republic.
Especially as the product is officially offered by France, which is misleading.
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Acheteur Vérifié
Rating: 3 out of 5
two bottles broken during delivery, and late delivery. too bad the price was good.
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Response from tompress.com
Hello, please contact our customer service department to report the breakage on 05 63 71 44 99 or [email protected]. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
Today I received the 12 jars I ordered and despite opening the coli I didn't see that one of the jars had split, so when I got home and picked it up it literally disintegrated. As far as I'm concerned, the jars themselves are completely unprotected because they bang into each other in their box, but the box of jars is very well contained in the delivery box. Too bad for me
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Response from tompress.com
Hello, I would like to inform our after-sales service of this problem. Please inform us as soon as you receive your parcel so that we can take action. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
I always order the same products and always 1 month before delivery Disappointed Cordially Mr muller Christian
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Response from tompress.com
Hello, Our apologies, we are doing our best to reduce the restocking times. I hope that our services will give you complete satisfaction very soon. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
I received a sterilizer broken at the bottom and 6 broken glass pâté dishes.
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Response from tompress.com
Hello, we have been informed and a file has been opened with our after-sales service. We'll get back to you as soon as possible. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
The wine press was delivered palletized and the paintwork is damaged. My husband is afraid that it will rust where the paint has been removed. What do you suggest to remedy this? I'd like to point out that I put my reservations on the delivery note. Thank you in advance.
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Response from tompress.com
Hello, I am immediately opening a file with our after-sales service (21577). Please send one or more photos of the damage to [email protected]. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
Very good material, impeccable delivery despite not having been warned. BUT small defects unacceptable given the price of this oven... Missing an essential nut for securing the lid, and a temperature probe bent in its original packaging. I'm sending you 2 photos by return e-mail.
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Response from tompress.com
Hello, of course you can send us your photos to [email protected]. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
The cardboard packaging was not reinforced, so the underside was ripped open. The cushioning inside was made of paper. Even underneath. With the weight of the glass, the paper was totally compressed underneath, so it couldn't do its job. All the packs of glass jars were against each other.... I'll never order from c
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Response from tompress.com
Hello, Our apologies for the inconvenience. I see that you have not reported the breakage to our after-sales service. I will pass on the information so that a claim can be made. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
totally excessive delivery times.
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Response from tompress.com
Hello, Your order has indeed had to wait for the restocking of certain references that were out of stock. We are doing our best to reduce this delay. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
Delivery a little long, but it's the first time.
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Acheteur Vérifié
Rating: 1 out of 5
Order not received
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Response from tompress.com
Hello, the Belgian post office is experiencing technical problems which are causing delays in the delivery of your parcel and we are very sorry about this. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
Never received....
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Response from tompress.com
Hello, the Belgian post office is experiencing difficulties with deliveries, but it seems to be sorted out and your parcel should arrive shortly. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
After more than 15 days, I'm still waiting for my parcel???
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Response from tompress.com
Hello, We're sorry, but the Belgian post office is having problems processing parcels. You can contact them for a detailed follow-up. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
I had initially put in a notice before the after-sales service contacted me. To this day, I still haven't received any merchandise but the after-sales service took the trouble to give me a call and explain why. I'll come back to assess the merchandise once I've received it.
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Acheteur Vérifié
Rating: 3 out of 5
delivery times too long
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Acheteur Vérifié
Rating: 3 out of 5
I was not satisfied with the delivery service (imposing a one-day delivery period on a parcel after an "initial visit" not agreed in advance is not acceptable).
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Response from tompress.com
especially since I wasn't even alerted the day the deliveryman supposedly came to my house. The response given by your service when I reported this is not convincing either."
A
Acheteur Vérifié
Rating: 3 out of 5
Much too large for my slicer (despite the dimensions indicated). Unfortunately I had to send it back this week. Awaiting refund...
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Acheteur Vérifié
Rating: 3 out of 5
Vacuum machine bought 3 years. 3 return for repair does not weld well Very dissatisfied very good customer I am very above especially warranty exceeds .
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Response from tompress.com
Hello, have you tried cleaning the sealing bar and the seals? On your machine, pay attention to the potentiometer. If you have any questions, please don't hesitate Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
The delivery man didn't want to put the wine press in the cellar, even though there are no stairs, it's on a slope that there's room, he left the press in front, telling me that he wasn't allowed to enter the house, which was a problem because I live alone, the press on a pallet with his cart he could have done alone, I asked a neighbor who slid it in with a rope,
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Acheteur Vérifié
Rating: 3 out of 5
Material damaged but not visible on receipt. Still no news from after-sales service.
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Response from tompress.com
Hello, the after-sales service has tried to reach you several times, please call back on 05 63 71 44 99, your tracking number is 21348. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
Despite the extra cost of chronopost, delivery delayed by 24 hours by the deliveryman without warning or information, unacceptable given the extra cost.
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Response from tompress.com
Hello, The complaint has been made to chronopost, we will keep you informed. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
I have not been delivered, the service responds but without a valid solution.
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Response from tompress.com
Hi, It seems that the postal services have lost your parcel. We have made a complaint directly to their department, who must take the necessary steps, and we are contacting them again. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
1 BOCAL 1Litre broken in the package badly packed
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Response from tompress.com
Hello, I'm reporting this immediately to our after-sales service, which will contact you shortly. Please inform us of any delivery anomaly within 48 hours so that we can rectify it. Best regards.
C
Compratore Verificato
Rating: 3 out of 5
The pasteurizer and clamp definitely conform to what is stated on the website. The delivery leaves something to be desired : 2 deliveries , 2 delivery mishaps.
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Acheteur Vérifié
Rating: 3 out of 5
A monumental box for 1 small parcel
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Acheteur Vérifié
Rating: 1 out of 5
We would like to evaluate our order, but unfortunately we still have NOT RECEIVED it........ your sales department is faster than the deliveryman.
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Acheteur Vérifié
Rating: 3 out of 5
Unclear site leading to ordering errors
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Response from tompress.com
Hello, our advisers are at your disposal by telephone at 05.63.71.44.99 from Monday to Friday from 9am to 6pm to help you place your orders. What's more, if an item doesn't suit you, you can also contact our after-sales service at the same number. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
No info on delivery, in the afternoon" without further details
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Response from tompress.com
then the delivery man (supposedly) couldn't find the address.
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Acheteur Vérifié
Rating: 3 out of 5
Bonjour tonneau bien reçu par contre devait être livré sur palette et il était à peine recouvert d'un plastique sur le haut mais est arrivé en bon état Sinon conforme à la photo à recommandé rendu très sympa
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Acheteur Vérifié
Rating: 3 out of 5
So far, I've been completely satisfied with the products I've received and the quality of the deliveries, but I've come up against a major problem with a large order, which I'm complaining about and hope will be resolved as soon as possible.
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Response from tompress.com
Hello, Your request has been taken into account. Our after-sales service will contact you as soon as possible. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
nul product has no effect on birds
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Response from tompress.com
This equipment sometimes takes several days to reach optimum efficiency. Please check the battery regularly. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
Ordered product not available and replacement product never delivered.
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Response from tompress.com
Hello, Your parcel has been available at the collection point since 12/07/2018, it is being returned to sender as it has not been collected within 10 days. Upon receipt, our after-sales service will contact you to review the situation with you. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
6 verrines out of 16 broken
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Response from tompress.com
Hello, and we're very sorry about this, but our after-sales service took the necessary steps to report the incident and obtained a refund for the broken items. I hope that the means put in place will make you change your mind about our services. Best regards.
V
Verifizierter Käufer
Rating: 3 out of 5
Delivery much too late, no competent information when asked on the phone.
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Acheteur Vérifié
Rating: 3 out of 5
Despite paying for fast delivery our parcel was received late.
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Response from tompress.com
Hello, We are opening a claim to find out the details of the delivery. We will keep you informed of the progress of the investigation. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
the details of the day and time of delivery are missing, so I didn't receive it until the following Monday, and it's still difficult to get back in touch with the carrier.
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Acheteur Vérifié
Rating: 1 out of 5
I didn't receive my order because of an address error on my part BUT the soap hasn't contacted me for a week. Why don't you send me another pan and wait for the one I was entitled to to return to your establishments ????
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Response from tompress.com
Hello, We are very sorry for what happened to you. Unfortunately, we have no other option than to receive the package in error to trigger the new shipment. The parcel has arrived and the new shipment is in progress. We hope that our efforts will change your mind about the quality of our services. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
Hello, I'm disappointed by the product delivered, the stainless steel bowl has a dent. It's still functional, of course, but aesthetically it's not great, given that the cut is original, as the packaging is intact. Why did you deliver this appliance in this condition? I haven't made a note of customer service because I'm waiting for a reply from you to this comment. Have a nice day.
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Response from tompress.com
Hello, I'm reporting this immediately to our customer service department. I'll get back to you as soon as possible. Best regards.
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