The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Hello the parcel arrived broken and still no news about the next delivery.
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Response from tompress.com
Hello, Following e-mail exchanges with our after-sales service and yesterday's telephone call, a refund will be made as soon as the parcel is returned to our warehouses. Best regards
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Acheteur Vérifié
Rating: 3 out of 5
Delivery time too long.
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Acheteur Vérifié
Rating: 3 out of 5
Change delivery network not competent from
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Acheteur Vérifié
Rating: 3 out of 5
The delivery time was much too long and the amount had been withdrawn before shipment.
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Verifizierter Käufer
Rating: 3 out of 5
Si? Goods do not meet our expectations
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Acheteur Vérifié
Rating: 3 out of 5
Faulty equipment after two uses, return to store at customer's expense. I placed an order with Mathon for a superior product at a lower price: a sterilizer. Sincerely
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Acheteur Vérifié
Rating: 3 out of 5
Disappointed with the delivery company. The parcel spent 5 days waiting at the warehouse without any call.
The deliveryman was in too much of a hurry, practically forcing you to sign without seeing the contents of the parcel. As for the products, on unpacking, the quality seems to correspond to the details on the site, but remains to be tried.
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Verifizierter Käufer
Rating: 1 out of 5
25.9. ordered and paid until 09.10. not delivered great performance
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Response from tompress.com
Hello, We apologize for this inconvenience, we have filed a complaint with the postal services to find out the details of this routing. Yours sincerely
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Acheteur Vérifié
Rating: 3 out of 5
Hello, I'm really disappointed by the product, I wanted to dry figs After 12 hours they softened but not dried at all I wonder about its usefulness to dry other fruits I will not advertise this product Thank you for calling me back to let me know if I need to do something special to dehydrate figs Sincerely
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Response from tompress.com
Hello, for figs, we recommend that you cut them into at least 2 pieces and set the appliance to position 3 for at least 6 hours. If your figs are not cut, but whole, it will take much longer for the moisture to evacuate. Please don't hesitate to contact us by telephone on 05 63 71 44 99, Monday to Friday, 9am to 6pm, or by e-mail: [email protected]. Best regards.
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Verifizierter Käufer
Rating: 1 out of 5
I would like to rate it mja, but so far (3.10.) has not been delivered or does it come with the stagecoach, because it is not 48 hours delivery time, but 480?
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Response from tompress.com
Hello, it seems that the postal services are having difficulty delivering to you, you can approve details at the following link: https://www.laposte.fr/particulier/outils/de/ein-paket-verfolgen?codeCB257934297DE We will open a claim to process your package. We apologize for this inconvenience. Yours sincerely
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Acheteur Vérifié
Rating: 3 out of 5
Delayed delivery, and the product did not meet our expectations.
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Acheteur Vérifié
Rating: 3 out of 5
splash
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Acheteur Vérifié
Rating: 3 out of 5
Very good first contact by phone to take an order ..... Not so good reception when I phoned because the delivery time announced was exceeded. Correct product but is limited in size of potatoes. I'll try again anyway. Rémy.
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Acheteur Vérifié
Rating: 3 out of 5
Failure to meet delivery deadlines
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Acheteur Vérifié
Rating: 3 out of 5
Impossible to contact the delivery service and appointment not kept twice
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Response from tompress.com
Hello, sorry to hear about the inconvenience, we will report it to the service provider concerned. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Goods purchased on 05/09/2017 received on 27/09/2017 .Ouf
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Acheteur Vérifié
Rating: 3 out of 5
Delivery time to Switzerland a little long. Packaging too weak, not strong enough. Damaged goods.
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Response from tompress.com
Hello, Please contact our customer service to give them all the details about the damaged goods. Please call +33563714499, Monday to Friday, 8am to 6pm, or e-mail [email protected].
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Acheteur Vérifié
Rating: 3 out of 5
Lack of flexibility on the part of the final supplier: Geodis. No gaskets supplied on the bubblers. Very good customer service, pleasant people and helpful answers.
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Acheteur Vérifié
Rating: 3 out of 5
I put 1 star for delivery because I had the option of collecting my parcel from the carrier (transco) where I waited 25 minutes on the quay for someone to deign to bring my parcel to me. Better to have it delivered. The only downside is that there are no instructions for use with my sterilizer (operation and basic advice). Very friendly customer service.
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Response from tompress.com
Hello, I'm sorry, I'll send you the instructions by e-mail right away. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
As I still haven't received my order, I can't judge the merchandise. On the other hand, I'm waiting to see whether customer service will be up to scratch if my order doesn't arrive. In any case, as far as delivery is concerned, I find the post office's service pathetic. Cdt.
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Response from tompress.com
Hello, I hope you will be satisfied with our service. As agreed, the replacement has gone, and I see that you have been delivered today. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
very well
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Acheteur Vérifié
Rating: 1 out of 5
I still haven't received my delivery...
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Response from tompress.com
Hello, what happened? Please let us know the details of this delivery. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Stainless steel part of the press no problem. Lack of precision in the red-painted cast-iron part. Only one of the two pawls worked. I gave the press to a colleague; it hurt less than putting it in the metal container. I was probably unlucky.
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Response from tompress.com
Hello, why didn't you contact us? We might have been able to help you. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
2 massive stainless steel plancha ordered, delivered in a single thin cardboard box, the result: totally damaged and scratched. i was told that i should have checked the parcel on delivery and therefore that the insurance doesn't work. thank you and well done tom press.
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Response from tompress.com
Hello, You have indeed neglected to check your parcel. We have made you a commercial proposal and you have refused it. Best regards.
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verified buyer
Rating: 3 out of 5
Poor packaging quality.
Response from tompress.com
Can you give us somme details please ?
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Acheteur Vérifié
Rating: 3 out of 5
super produit , belle finition mais délai long et manque de sérieux dans la livraison
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Acheteur Vérifié
Rating: 3 out of 5
a little disappointed by the quality of the product (many pods have brown spots, some are rotten)
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Response from tompress.com
Hello, I'm opening an SAV file to report the problem. I'll e-mail you the details. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
Still nothing received
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Response from tompress.com
Hello, We have received your order and thank you for it. Your order includes an item that is not available in stock. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
You want to know what's in the catalog when it arrives. The headings are varied and arouse curiosity. I'm a small customer and you take a particular interest in me when a product is missing.
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Response from tompress.com
Hello, It's a pity you gave us a bad rating, I think it's a mistake and I invite you to change your rating. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
The fact is that everything is perfect, but perhaps we could remind customers that the lid is sold separately, because I was very disappointed to discover that there was no lid....
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Acheteur Vérifié
Rating: 1 out of 5
I placed and paid for an order on 15/08. It's still on hold and I've had no news about the reason for the blockage or the estimated delivery time. We're a long way from delivery within 48 hours.
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Acheteur Vérifié
Rating: 3 out of 5
Having paid for a 24h delivery service, having waited 3 days to receive the parcel.
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Response from tompress.com
Hello, The parcel was presented to you on the working day following your order. Best regards.
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Verifizierter Käufer
Rating: 3 out of 5
10 days delivery is probably normal. Various mail inquiries were not answered. Operating instructions only in French.
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Acheteur Vérifié
Rating: 3 out of 5
I ALWAYS ORDER MY LAUTREC GARLIC FROM YOU, BECAUSE IT'S THE BEST. ON THE OTHER HAND, YOUR PACKAGING IS NOT GOOD AT ALL. THE CARDBOARD IS TOO BIG AND NOT CLOSED PROPERLY. THE POST OFFICE HAD TO RE-TAPE THE CARDBOARD. SO I WAS LUCKY THAT THE GARLIC WASN'T DAMAGED.
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Acheteur Vérifié
Rating: 3 out of 5
The item we ordered is not strong enough for more than 10 kg. The handle unscrews. For 45 kg and over, you'll need a stronger corer.
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Acheteur Vérifié
Rating: 1 out of 5
nothing received to date
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Acheteur Vérifié
Rating: 3 out of 5
Good evening We are very disappointed. We had ordered a sterilizer for 14 one-liter buckets and were only able to put seven upright and three lying down. Perhaps we don't know how to store them or we didn't receive the sterilizer we wanted.
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Response from tompress.com
Hello, depending on the brand of your jars you will not use the same quantities. 14 of 1 liter (WECK) or 7 of 1 liter (le parfait). Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
the dispatch of a replacement product showed me that efforts were being made to satisfy the customer. Unfortunately, this product is not of high quality and should be removed from your catalog. Thank you for sending this
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Acheteur vérifié
Rating: 3 out of 5
According to the website, the appliance I ordered is equipped with a Piezo ignition system. The one I received does not have one.
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Response from tompress.com
Hello, did you receive our e-mail? We were waiting for your confirmation. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Package thrown over the fence to the wrong address. No signature.
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Response from tompress.com
Hello, we have received a complaint about the processing of your parcel. Best regards
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