The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Product not compliant with the description! Claim in progress! To be seen!.........
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Response from tompress.com
Hello,
Following your message, I inform you that the refund has been successfully processed.
We apologize for the inconvenience caused.
Best regards.
TOM PRESS Customer Service
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Ludwik B.
Rating: 1 out of 5
following a purchase from 10/01/2026
The delivered shovel is in very poor condition
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Response from tompress.com
Hello,
Thank you for your message.
Do not hesitate to contact customer service at 05 63 71 44 99 or by email: [email protected].
Best regards,
TOM PRESS Customer Service
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christophe D.
Rating: 3 out of 5
following a purchase from 11/01/2026
impossible to find on the site how the diameter of jam jar lids is defined. As a result, I opted for the classic way of measuring and bought lids that are too small... But apart from that, the prices and quantities are reasonable and the shipping is super fast.
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Response from tompress.com
Hello,
Thank you for your message.
Do not hesitate to contact us for more details before placing an order.
Sincerely,
TOM PRESS Customer Service
C
christophe L.
Rating: 1 out of 5
following a purchase from 21/12/2025
Null product I had to throw it in the trash.
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Response from tompress.com
Hello,
Thank you for your feedback.
When this kind of situation arises, do not hesitate to contact us directly by phone for any complaints. We have a dedicated after-sales service to help you quickly and find a solution.
Best regards,
Customer Service
Tom Press
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claude P.
Rating: 1 out of 5
following a purchase from 06/01/2026
top of tompress piece not compliant with the device following reference given by tompress. customer service does not provide the procedure for returning the piece sending another model
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Response from tompress.com
Hello,
Thank you for your feedback.
After verification, we find that a solution has already been provided by our after-sales service regarding your request.
Our team remains at your disposal.
Best regards,
Customer Service
Tom Press
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Vincent M.
Rating: 3 out of 5
following a purchase from 06/01/2026
Poor finishes on the cabbage grater: the central blade is crooked and 2 screws on the lower board are not tightened all the way. Best regards
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Response from tompress.com
Hello,
Thank you for your feedback.
When this kind of situation arises, do not hesitate to contact us directly by phone for any complaints. We have a dedicated after-sales service to help you quickly and find a solution.
Best regards,
Customer Service
Tom Press
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Cecile C.
Rating: 1 out of 5
following a purchase from 02/01/2026
after 8 days the stopper and the tap are still leaking... yet it is well soaked. undoubtedly a Portuguese stopper. My vinegar dispenser is unusable.
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Response from tompress.com
Hello,
We are sorry to hear about your dissatisfaction.
If you wished to exercise your right of withdrawal, it would have been preferable to contact us directly by phone, this would have allowed us to process your request more quickly.
We remain at your disposal.
Best regards,
Customer Service
Tom Press
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Annette R.
Rating: 3 out of 5
following a purchase from 04/01/2026
Asked for clarification on whether it works on induction or not but no response, so upon receiving the pot, I couldn't use it, it doesn't work on induction, so I have to change it!!!! Not very professional
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Response from tompress.com
Hello,
We are sorry to hear about your dissatisfaction.
After reviewing your file, a solution for the replacement has already been provided.
We remain at your disposal.
Best regards,
Customer Service
Tom Pres
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anthony H.
Rating: 3 out of 5
following a purchase from 13/10/2025
Several items out of stock which led to delivery delays, ultimately receiving my order with replacement items and a final delay of nearly 3 months between my order and its receipt...
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Response from tompress.com
Hello,
I understand that the total delay may have seemed long.
Some items in your order were out of stock at the time of processing, and unfortunately, the supply delays extended the shipping time. That is why replacement items were offered to you in order to expedite your order.
Best regards,
Customer service
Tom Press
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Marc V.
Rating: 1 out of 5
following a purchase from 30/12/2025
Too much delay and a missed delivery for, in the end, a product that does not fit my device. I'm giving up.
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Richard A.
Rating: 3 out of 5
following a purchase from 21/11/2025
Product level no issues. There was no deburring on the stainless steel sheets, dangerous, we can cut ourselves, I who work in metallurgy, ""part not deburred part not finished. "" Best regards R Richard AGASSE
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Laurent P.
Rating: 1 out of 5
following a purchase from 26/12/2025
In one of the books, two torn pages, not very cool for a gift.
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gilbert G.
Rating: 1 out of 5
following a purchase from 13/12/2025
Does not match the description
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Béatrice A.
Rating: 3 out of 5
following a purchase from 13/10/2025
I was disappointed with this last order. The delay was so long that I had to redo my payment. A product that was unavailable which I had to cancel and reorder to receive the rest of the order, of course paying the shipping fees again. Not very customer-friendly, I found it elsewhere. As for the rest, I am very happy with the products received, but it's too late to use them this year.
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PHILIPPE D.
Rating: 3 out of 5
following a purchase from 07/10/2025
Correct delivery and compliant, but the delay is too long, order on October 7, 2025, delivery on December 30, 2025
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dominique R.
Rating: 3 out of 5
following a purchase from 03/12/2025
If I hadn't called, I would still be waiting for my order, because you were waiting for my order to be complete, it was for Christmas, I received my order on the 23rd, Christmas Eve on the 24th, a bit tight with stress
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Nicolas D.
Rating: 1 out of 5
following a purchase from 08/12/2025
A failing customer service from start to finish. Purchase of an electric nutcracker. It does not fulfill its function. Customer service refuses any return and no longer responds to any emails. Report made to Signa Conso.
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joelle B.
Rating: 1 out of 5
following a purchase from 15/12/2025
Still haven't received information for the return of an item.
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EMILE A.
Rating: 1 out of 5
following a purchase from 13/11/2025
The return is at the buyer's expense and the shipping cost is close to the product value that I wanted to return to buy the higher model. In the end, the 6L bins will go to the trash. Regrettable.
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Pierre B.
Rating: 1 out of 5
following a purchase from 13/12/2025
Do not buy this model, not powerful enough to chop skin or the throat gets blocked if the pieces are not cut finely, the grids are made of iron so they rust if not cleaned and oiled immediately. VERY GOOD FOR HYGIENE. I asked to return it and buy a more powerful one for 300E more, their response was we do not take it back and the return is at your expense. Trade-in for 30% of the value. I will therefore continue to buy on Amazon or other European or Chinese merchant sites where returns and refunds are done without discussion. Not surprising that French businesses are closing.
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Jean-christophe M.
Rating: 1 out of 5
following a purchase from 16/12/2025
Overall satisfied, but could have been even more so if the polystyrene wedges had been in cardboard and the multilingual manual better worked on. The photos and diagrams are too small, drowned in the Italian, some reference errors on the first pages and missing the number of screws in the inventory.
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Guillaume D.
Rating: 1 out of 5
following a purchase from 09/12/2025
Hello, one of the items in the package arrived broken, I refused the package. I wish to receive the ordered items again.
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VINCENT V.
Rating: 1 out of 5
following a purchase from 16/12/2025
No response to a problem with the order. Resolved a year later.
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Benjamin S.
Rating: 1 out of 5
following a purchase from 16/12/2025
Express delivery paid, express delivery not respected!
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Jean-Christophe S.
Rating: 1 out of 5
following a purchase from 12/08/2025
3 months delay for delivery !!!!!
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Romain G.
Rating: 3 out of 5
following a purchase from 15/12/2025
Hoses really of very good quality, but I give 3 stars because I did not receive the 3 funnels
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Jérôme B.
Rating: 1 out of 5
following a purchase from 15/12/2025
Very unhappy, a product arrived expired by 3 months
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johann P.
Rating: 3 out of 5
following a purchase from 11/12/2025
Rather satisfied with my purchase, a potato masher from Emile Henry. However, I am disappointed with Tom Press because I had chosen FREE delivery to a pickup point less than 3 km from my home, and here I receive an email saying that the package was waiting for me at the post office 10 km from my home. Indeed, the package was too bulky. Despite a message to report the inconvenience, Tom Press remains silent.
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Geneviève R.
Rating: 1 out of 5
following a purchase from 12/12/2025
I received a completely different batch of bottles than the one ordered. Much less pretty and this model is sold in supermarkets for half the price. Huge disappointment.
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Olivier W.
Rating: 1 out of 5
following a purchase from 25/06/2025
Order from 25/06 delivered on 18/12. You shouldn't be in a hurry!
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Louise F.
Rating: 3 out of 5
following a purchase from 10/12/2025
I am happy with my purchase, no problem with the product, however paying €7 for delivery to be delivered in 72 hours and finally receiving the package after more than a week is a bit excessive given the shipping costs...
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nicole A.
Rating: 1 out of 5
following a purchase from 20/10/2025
waited more than 1 month to be told that I will not receive my order
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Jean Luc T.
Rating: 1 out of 5
following a purchase from 09/12/2025
FOR 9.00 € I was hoping for the complete catalog. I only received a booklet of a few pages.
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Gerard D.
Rating: 1 out of 5
following a purchase from 08/12/2025
Super satisfied
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Thierry E.
Rating: 1 out of 5
following a purchase from 08/12/2025
I can no longer connect to my account. Please review your site.
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Emile A.
Rating: 3 out of 5
following a purchase from 10/09/2025
Good product but we are not informed if there is a slightly longer delivery delay. 3 months to receive is long...
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pascale L.
Rating: 1 out of 5
following a purchase from 06/12/2025
Damaged order and terrible customer service
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Christian G.
Rating: 1 out of 5
following a purchase from 23/09/2025
Order placed on 23/09 Received on 18/11 Really crazy received several emails they were always missing an item to send the order while the ordered items were in stock on their site This must be what it feels like to be led on Really unhappy with this experience 2 and a half months to receive this order is crazy
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Frédéric C.
Rating: 3 out of 5
following a purchase from 02/12/2025
Very good product, but well, lack of assembly instructions... If you are not handy...
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OLIVIER B.
Rating: 1 out of 5
following a purchase from 03/12/2025
I was very disappointed with the non-compliant delivery of the non-refrigerated sausages "this remains a DISASTER" I inquired with the veterinary services and this type of product must be kept at 0 +4° even if they are in brine despite the call to tompress they do not understand it and are rather brief, in view of this brief response I strongly advise against tompress
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