The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Having paid for a 24h delivery service, having waited 3 days to receive the parcel.
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Response from tompress.com
Hello, The parcel was presented to you on the working day following your order. Best regards.
V
Verifizierter Käufer
Rating: 3 out of 5
10 days delivery is probably normal. Various mail inquiries were not answered. Operating instructions only in French.
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A
Acheteur Vérifié
Rating: 3 out of 5
I ALWAYS ORDER MY LAUTREC GARLIC FROM YOU, BECAUSE IT'S THE BEST. ON THE OTHER HAND, YOUR PACKAGING IS NOT GOOD AT ALL. THE CARDBOARD IS TOO BIG AND NOT CLOSED PROPERLY. THE POST OFFICE HAD TO RE-TAPE THE CARDBOARD. SO I WAS LUCKY THAT THE GARLIC WASN'T DAMAGED.
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Acheteur Vérifié
Rating: 3 out of 5
The item we ordered is not strong enough for more than 10 kg. The handle unscrews. For 45 kg and over, you'll need a stronger corer.
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Acheteur Vérifié
Rating: 1 out of 5
nothing received to date
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Acheteur Vérifié
Rating: 3 out of 5
Good evening We are very disappointed. We had ordered a sterilizer for 14 one-liter buckets and were only able to put seven upright and three lying down. Perhaps we don't know how to store them or we didn't receive the sterilizer we wanted.
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Response from tompress.com
Hello, depending on the brand of your jars you will not use the same quantities. 14 of 1 liter (WECK) or 7 of 1 liter (le parfait). Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
the dispatch of a replacement product showed me that efforts were being made to satisfy the customer. Unfortunately, this product is not of high quality and should be removed from your catalog. Thank you for sending this
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Acheteur Vérifié
Rating: 3 out of 5
According to the website, the appliance I ordered is equipped with a Piezo ignition system. The one I received does not have one.
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Response from tompress.com
Hello, did you receive our e-mail? We were waiting for your confirmation. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
Package thrown over the fence to the wrong address. No signature.
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Response from tompress.com
Hello, we have received a complaint about the processing of your parcel. Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
deliveries by post are not desirable...too many problems if the customer is absent...
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Response from tompress.com
Hello, you can also opt for a relay point. Best regards.
C
Compratore Verificato
Rating: 3 out of 5
I haven't tried them yet give time no huh?
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Acheteur Vérifié
Rating: 3 out of 5
Delivery in 5 working days, not 48 hours as advertised
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Response from tompress.com
Delivery by carrier requires your control and signature. Depending on availability, it may actually take longer.
A
Acheteur Vérifié
Rating: 1 out of 5
I can't evaluate the product, as I still haven't received it. I'm in a rural area in the south of Belgium, but I'm still surprised that it hasn't been delivered yet....
I will reply to the review once the product has been delivered Kind regards etienne Godts
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Response from tompress.com
Hello, the tracking of the parcel indicates it delivered, do not hesitate to share with us your impressions or to change the attribution of note. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
It's July 20 and the order still hasn't been delivered. No information, no reviews ... and you ask me to evaluate your services?
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Response from tompress.com
Hello, Your package was indeed shipped on 11/07/2017, I am approaching the carrier to find out the routing details and will contact you later today. Best regards.
V
Verifizierter Käufer
Rating: 1 out of 5
I can not rate, because the stock, already paid stock has not arrived after 2 weeks if this is not done until 28.this, I resign from the purchase contract and demand my money back
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Response from tompress.com
Hello, thank you for your message, but I see that your package is left on the day of order and it has been delivered to you. Yours sincerely.
A
Acheteur Vérifié
Rating: 3 out of 5
Ordered Friday around 08.00, paid by Chronopost, supposed to be delivered Saturday. In principle, except that Chronopost only delivered on Monday. As I'm not retired, I lost 8kg in preparation, which is a shame.
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Response from tompress.com
Hello, the parcel was indeed delivered late, I'm opening a complaint immediately. The case is being followed up by our after-sales service under number 19146. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
Very unpleasant reception from the after-sales service as if the customer was responsible for the goods received damaged then different discourse between the different people we have to deal with I would not recommend this site, already the problem Sav is far from being resolved a problem on a product return to your charge Cordially
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Response from tompress.com
Hello, Did you note the breakage on the delivery slip? The file is open with our after-sales service and was waiting for photos which were not attached to your e-mail. Please send them to us to speed up processing.
A
Acheteur Vérifié
Rating: 3 out of 5
One week to receive a parcel
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Response from tompress.com
Sorry for the delay. We are not masters of customs.
A
Acheteur Vérifié
Rating: 3 out of 5
Dish slightly sunken on one edge and glaze missing there. It was difficult to open the package on delivery because of the heavy rain and the extremely hurried deliveryman. I don't know where this defect comes from: was it initially present on the goods or did it have an impact during transport? Thank you for allowing me to give you an assessment of this shipment. Have a nice day!
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Response from tompress.com
Hello, I'm opening a file with our after-sales service, which will quickly give you the procedure to follow.
A
Acheteur Vérifié
Rating: 3 out of 5
The delivery service is absolutely deplorable
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Response from tompress.com
Hello, We have informed our service provider of the inconvenience encountered. We will use another delivery method for your future orders.
A
Acheteur Vérifié
Rating: 3 out of 5
I've used the pans if the coating is very good so far, the tails of the pans are hot when the food is cooked, it requires to protect the hand to grasp the pan.
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Acheteur Vérifié
Rating: 3 out of 5
bags too small for 10 kilo hams, I won't be able to use them.
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Acheteur Vérifié
Rating: 3 out of 5
A broken glass bottle at the finish line
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Response from tompress.com
Hello, I see that you hadn't reported this to us, so I'm informing our customer service team immediately. They'll send you details of how to deal with this incident by e-mail. See you soon.
A
Acheteur Vérifié
Rating: 3 out of 5
Customer service did not reply in the same way to my two communications.
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A
Acheteur Vérifié
Rating: 3 out of 5
I've made a complaint about the quality of the products, but I haven't had any feedback.
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Response from tompress.com
Hello, Your complaint has been registered since 06/06/2017, and is being processed as confirmed by our after-sales department (e-mail 07/07/2017).
A
Acheteur Vérifié
Rating: 3 out of 5
With this order, I had ordered a book (everything was available), after a few days as I still didn't have my parcel, I called the customer service who informed me that this book was not available before three weeks; therefore my order was on hold; I don't find this very good. On other sites, they send what's available; they don't block the order.
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Acheteur Vérifié
Rating: 3 out of 5
Contrary to the site's promise of 48-hour delivery, the company phoned on May 26th to arrange an appointment for delivery on June 2nd. But it was a birthday present that couldn't wait. We had to collect the parcel from the warehouse ourselves, with the vagaries of traffic and the vagaries of GPS. I'm not sure I'd recommend it. In this case, it's better to go to a store.
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Response from tompress.com
We have taken note of your comment and will pass it on to our carrier to improve their service.
A
Acheteur Vérifié
Rating: 3 out of 5
Package conforms to the description on the site and I'm very pleased with it. Shipped quickly, but delivery by the France Express Geodis carrier was rather disappointing. I had to go and pick it up myself at the storage warehouse because the carrier's customer service hadn't done its job and was not available for delivery. The main thing is that the equipment is satisfactory.
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Acheteur Vérifié
Rating: 3 out of 5
Hello, the delivery service is deplorable, the deliveryman declares us absent at the time of the delivery ''It is false'' the deliveryman never came, and was never recorded by the surveillance cameras, he declares to have deposited the parcel at the nearest relay point, it is false, the nearest point is the village of Camoins H.BUCCIARELLI
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Response from tompress.com
Hello, You have indeed reported it to us yes thank you, this is indeed not the expected service, we have reported the case to our provider. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
Insufficiently secure payment system impossible for manager to understand
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Response from tompress.com
Bonjour, As previously indicated, payment is secure. However, you referred to the 3D secure option, which is not necessarily automatic, but established according to the merchant's rules, to protect the merchant against fraud.
A
Acheteur Vérifié
Rating: 3 out of 5
the packaging of the egg slicer indicated that it could be put in the dishwasher. So before using it, I put it in the dishwasher. I then ran it under water, but the black layer was still sticking, so I can't use a metal that degrades and can be a health hazard for food.
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Response from tompress.com
Don't forget to send us photos of the item as agreed in the current SAV file.
A
Acheteur Vérifié
Rating: 1 out of 5
I can not give you my evaluation because to date I still have not received my package ....
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Response from tompress.com
Hello, Your parcel has arrived at your sorting center since 25/04/2017, your letter carrier should be presenting it to you shortly.
A
Acheteur Vérifié
Rating: 1 out of 5
Hello.... I placed an order with you on April 10 and I can't reply as I haven't received my parcel yet. Thank you and happy Easter. Claudine
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Response from tompress.com
Hello, Your parcel left the same day, the tracking indicates that it arrived in Belgium. For further information, please contact our customer service department on +335 63 71 44 99 or [email protected].
V
Verifizierter Käufer
Rating: 3 out of 5
Delivery took a little long. This was probably due to the fact that the goods came from France. The goods do not match the details of the order. Pictures on the Internet do not match the product.
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Acheteur Vérifié
Rating: 3 out of 5
rather slow delivery, practical equipment with a clear lack of aesthetics.... a 1 euro voucher (valid for 3 months) for a bill of sixty euros is really taking the piss out of the world ...too bad for such a wonderful catalog
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Response from tompress.com
The voucher is valid until September, take your invoice, I think the amount of the voucher that was offered to you is not one euro....
A
Acheteur Vérifié
Rating: 3 out of 5
The parcel was not delivered to the chosen shop and this is not the only one nor the first time. unfortunately for us, we found the same product at a lower price two days later. thank you for the catalog, your products are very good but very expensive.
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V
Verifizierter Käufer
Rating: 1 out of 5
Frame was only shrink-wrapped in plastic, no cardboard, no protection, arrived bent
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Response from tompress.com
Are you waiting for delivery? Feel free to contact our service department.
A
Acheteur Vérifié
Rating: 3 out of 5
I was very surprised to receive with my product a leaflet for a brand offering tools entitled "forge and garden". What a surprise to read on one side of this leaflet that this brand offered a range of tools specifically for women with, and I quote, "tools adapted to the female morphology", and what intolerable sexism (and I'm a man)".
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Response from tompress.com
The products in the natur'elle range are more ergonomic, and are predominantly violet in color, a choice made by the manufacturer who is also developing new colors.
A
Acheteur Vérifié
Rating: 1 out of 5
I never received my article
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Response from tompress.com
The package was returned to us. Our after-sales service is in the process of re-sending it.
A
Acheteur Vérifié
Rating: 3 out of 5
The merchandise is decent and well packaged, but the delivery time, which was initially 3 to 5 days, turned into more than 15 days, even though it was available when I placed my order. So I'm not at all happy about this missed deadline.
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Response from tompress.com
Unfortunately, the item ordered was not available in stock, so as soon as we received the restocking order, we were able to ship it.
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