The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
A broken item and as it was put in a fermentation vat we didn't see it when we looked at the parcel with the deliveryman. We'll check with customer service to see if it's covered or not.
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Response from tompress.com
Yes, the replacement item has left our warehouses :)
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Verifizierter Käufer
Rating: 3 out of 5
Goods were only delivered after two requests, even though they had already been paid for.
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Response from tompress.com
The package was actually delayed because of the vacation.
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Acheteur Vérifié
Rating: 3 out of 5
CLEAR
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Compratore Verificato
Rating: 3 out of 5
The grater does a very good job, but the item has many flaws : splashes everywhere; above it lacks a cap with a hole and a cylinder above for inserting apples; the inner cylinder of the grater fills up and you have to empty it by hand; at the bottom you need a door to parry splashes, which can be opened to clean the cylinder; the pestle is useless I replaced the crank to use a drill.
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Response from tompress.com
Good morning Mr. Falletti. Thank you for your report and valuable advice. We will improve the article to make it as efficient as possible. CUSTOMER SERVICE TOM PRESS ITALIA
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Verifizierter Käufer
Rating: 1 out of 5
Unfortunately, I have not yet received the goods I ordered. I therefore rate the delivery as unsatisfactory. In the order form, the cabbage slicer with crank is repeatedly advertised as available, but as a customer I have already been waiting for 3 weeks. If it is not delivered as soon as possible, I will withdraw from my purchase contract.
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Response from tompress.com
Unfortunately, the product is out of stock. Replenishment planned for the week of November 7th. Of course, if the time does not suit you, we can completely cancel the order and payment.
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Acheteur Vérifié
Rating: 3 out of 5
I received my parcel a month later, you mentioned the wrong zip code.
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Acheteur Vérifié
Rating: 3 out of 5
No matter how many times I turn the box and the instructions upside down... I can't find out where my extractor was made.... Probably in Sweden.....
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Response from tompress.com
Your extractor comes from one of the last French manufacturers in Alsace to use European raw materials.
A
Acheteur Vérifié
Rating: 3 out of 5
we don't ADVISE a 14 year old high school student; like an adult the result is that this student comes out with a jacket that fits him; certainly very well; but ....comme he's in growing pains he'll only wear it for 2 to 3 months .... and at the price of your articles .... we won't replace it at your place it will also avoid the companions looking like nerds.
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Response from tompress.com
Site error, we don't make children's clothing.
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Verifizierter Käufer
Rating: 1 out of 5
Everything very bad Product not suitable for soft fruit Satisfaction guarantee is not given Customer service very poor
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Response from tompress.com
The corer is mainly intended for tomatoes, but if you attach a cone with finer holes to the front, you can also core red fruits such as blackberries, currants, etc. If the seeds are smaller than the 1.1 mm holes, they will inevitably be pressed through the sieve.
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Acheteur Vérifié
Rating: 3 out of 5
Hello, for the delivery service no contact with the customer, we had no information concerning the delivery. The delivery man left the goods with the neighbors. On the other hand, when I sent an e-mail to your company's customer service, your staff is not very friendly and they need to make some effort to listen to your customers. cordially M Leblond
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Response from tompress.com
Hello, thank you for your order. As usual, we have acknowledged receipt of your order and its shipment by e-mail, which you should find in your inbox. Please do not hesitate to create an account on our site, so that you can follow the progress of your orders, invoices, etc.
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Acheteur Vérifié
Rating: 3 out of 5
Impossibility of obtaining a reliable delivery time (+ or - 1 week) in the event of stock shortage.
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Acheteur Vérifié
Rating: 3 out of 5
product was bent on delivery
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Response from tompress.com
Please do not hesitate to contact our customer service department on 05 63 71 44 99 or [email protected].
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Acheteur Vérifié
Rating: 3 out of 5
I bought a Reber dehydrator for fruit and vegetables in stainless steel. This appliance really lacks power. 2 full days of drying for tomatoes, the same time as in the sun on my terrace.
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Acheteur Vérifié
Rating: 1 out of 5
not satisfied, not delivered to date, my phone 0648378511
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Response from tompress.com
Hello, Your parcel left on 27/07/2016 and was delivered on 29/07/2016. We have tried to contact you, please do not hesitate to contact us at 05 63 71 44 99.
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Acheteur Vérifié
Rating: 3 out of 5
too long delivery times
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Acheteur Vérifié
Rating: 3 out of 5
The machine did not give us satisfaction when used with small fruits (blackberries )the seeds clogged the filter and it had to be dismantled to be washed during pressing...
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Acheteur Vérifié
Rating: 3 out of 5
I am satisfied with the purchase that was made in January. However, I asked you to delete my bank details from your files and to confirm this by e-mail. And I still haven't received your confirmation e-mail. It's not serious at all.
As a result, my bank has blocked all payments to you.
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Response from tompress.com
By default, we do not store any payment information. In the case of credit card payments, we don't even hold them on our premises, and they only pass through the payment platform. For bank transfers, only the bank has our customers' bank details. Sorry for not confirming this, it's our default policy.
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Acheteur Vérifié
Rating: 3 out of 5
The product was delivered in a damaged cardboard packaging, one element (thermometer) had a broken glass, but I didn't notice it right away (and therefore, I didn't contact the after-sales service). Moreover, as the product was delivered disassembled, some parts were force-fitted together and it was quite difficult for me to disassemble them without scratching them (lacquered sheet metal elements from a Barbecook smoker"").
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Response from tompress.com
Never hesitate to contact us, even after the fact. An immediate report is preferable, but there's always something we can do.
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Acheteur Vérifié
Rating: 3 out of 5
goods ordered on the advice of a person over the phone commissioning not possible (for filtering wine)
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Response from tompress.com
Don't hesitate to contact us again for set-up.
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Acheteur Vérifié
Rating: 3 out of 5
Géodis is really the worst delivery company I know. 8 days for delivery within 48 hours, it's hard to do worse. What's more, they blame their incompetence on Tom Press, who has nothing to do with it. Very disappointing. I will never recommend Géodis as a delivery company to any company.
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Acheteur Vérifié
Rating: 1 out of 5
Very satisfied
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Response from tompress.com
It doesn't show ;-)
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Acheteur Vérifié
Rating: 3 out of 5
for professionals is still too expensive
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Acheteur Vérifié
Rating: 3 out of 5
everything goes b, poorly explained and doesn't work well
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Response from tompress.com
Contact us to find out how.
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Acheteur Vérifié
Rating: 1 out of 5
nuls I advise against this site an order of 80 euro the 06/08/16 and to date Wednesday, September 7 still not my article pars what a rat trap at 7 euro n'ais more in stock a customer service that assaults you errors of retranscription of the shipping address to the carrier all this having paid delivery 24 to 48 h mdr I have not yet received anything . and not the slightest excuse
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Response from tompress.com
We have offered to cancel the missing product on your order and ship it immediately...
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Acheteur Vérifié
Rating: 3 out of 5
Not satisfied with the product. Not at all what we expected. As a result, we spent a lot of money for nothing.
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Response from tompress.com
You can withdraw from the contract (see procedure on the website). We can also help you get to grips with the device if necessary. Please do not hesitate to contact us.
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Compratore Verificato
Rating: 3 out of 5
Cereal mill complex to assemble due to the absence of instructions in Italian Grinds a quantity of 500gr but before it comes whole flour without bran you have to grind it 2-3 times Shipping arrives from France by courier in 3 days Price is competitive but I was not very happy with my purchase I expected something more
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Response from tompress.com
Good morning Mr. Romanelli. The article sheet has the note that the result of the milling needs sieving in order to later obtain a full-fledged flour. We hope you still managed to use the article and in case you need further information/advice/support please do not hesitate to contact us. Good day, CUSTOMER SERVICE TOM PRESS ITALIA
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Verifizierter Käufer
Rating: 1 out of 5
The article does not correspond to my order
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Response from tompress.com
In this case you can cancel your order. You have a fourteen-day right of withdrawal.
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Acheteur Vérifié
Rating: 1 out of 5
It's not enough to look good I thought I could trust this service provider Today I received a parcel of jars the perfect out of 24 pieces 6 are broken the deliveryman didn't give me time to open my parcel tompress replied that I lacked professionalism Sending glass jars in a cardboard box too large and without blocking them with dividers Who's the amateur?
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