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N
Rating: 1 out of 5
waited more than 1 month to be told that I will not receive my order
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 561 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 1 and 3 stars
Reset filtersJ
Rating: 1 out of 5
FOR 9.00 € I was hoping for the complete catalog. I only received a booklet of a few pages.
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G
Rating: 1 out of 5
Super satisfied
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T
Rating: 1 out of 5
I can no longer connect to my account. Please review your site.
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E
Rating: 3 out of 5
Good product but we are not informed if there is a slightly longer delivery delay. 3 months to receive is long...
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P
Rating: 1 out of 5
Damaged order and terrible customer service
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C
Rating: 1 out of 5
Order placed on 23/09 Received on 18/11 Really crazy received several emails they were always missing an item to send the order while the ordered items were in stock on their site This must be what it feels like to be led on Really unhappy with this experience 2 and a half months to receive this order is crazy
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F
Rating: 3 out of 5
Very good product, but well, lack of assembly instructions... If you are not handy...
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O
Rating: 1 out of 5
I was very disappointed with the non-compliant delivery of the non-refrigerated sausages "this remains a DISASTER" I inquired with the veterinary services and this type of product must be kept at 0 +4° even if they are in brine despite the call to tompress they do not understand it and are rather brief, in view of this brief response I strongly advise against tompress
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M
Rating: 3 out of 5
More than 4 weeks without news, then I had to send a message after this time for the order to be shipped... One part out of the 12 was broken.
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D
Rating: 1 out of 5
I ordered a batch of two oil seals, I received 3 batches all taken and a part order for Reber 22 grinder, not the right one
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A
Rating: 3 out of 5
Order error but resolution in progress
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N
Rating: 1 out of 5
Received marble slab broken
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D
Rating: 3 out of 5
Products conform but a lot of delay in delivery due to poor choice of provider. Do not have it delivered by Chronopost due to lack of seriousness.
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Y
Rating: 3 out of 5
Disappointed, more than 2 months for an order postponed week after week. Let's hope this doesn't become usual!!! Best regards.
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D
Rating: 1 out of 5
Satisfied with my order.
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I
Rating: 1 out of 5
Since June, it's been a bit long to receive the products.
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I
Rating: 1 out of 5
I received the broken pot, I only opened it on the weekend (when I could) and I was told that I had exceeded the 72 hours of the General Conditions, so what can I say
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J
Rating: 1 out of 5
2 months of waiting...not professional
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M
Rating: 1 out of 5
Way too long, several months. When the item finally arrived, it was missing 1 screw. Not serious.
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P
Rating: 1 out of 5
Very good service, the package arrived on the exact day. Congratulations to the whole team, and Happy New Year.
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V
Rating: 3 out of 5
I thought it was made of fabric but it's my fault
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M
Rating: 3 out of 5
1st fantastic experience .... several ++ captivated mice! But today, big flakes, they come to eat the cheese, and run away!!! What to do??? Thank you for your advice
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J
Rating: 3 out of 5
Blades correspond to the order; 2 months for delivery!
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D
Rating: 3 out of 5
Some products were not available. I only received part of it. I don't know if the missing product will be sent to me. Please cancel it.
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Response from tompress.com
Hello Daniel,
Thank you for taking the time to share your feedback. We are sorry to hear that you did not receive your entire order. We invite you to contact our customer service to clarify the situation regarding the missing product and to proceed with the cancellation if necessary. Your satisfaction is our priority, and we are doing our best to improve our service.
Best regards,
The Tompress team
Thank you for taking the time to share your feedback. We are sorry to hear that you did not receive your entire order. We invite you to contact our customer service to clarify the situation regarding the missing product and to proceed with the cancellation if necessary. Your satisfaction is our priority, and we are doing our best to improve our service.
Best regards,
The Tompress team
P
Rating: 3 out of 5
The product was damaged, a screw was stuck next to the frame and the back plates were stapled. I repaired it. But it's a shame. I think it was a manufacturing problem. It is true that I did not check the package upon delivery.
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Response from tompress.com
Hello Mr. Rubio,
Thank you for your message. We will forward it to the manufacturer to improve quality.
Best regards.
Thank you for your message. We will forward it to the manufacturer to improve quality.
Best regards.
N
Rating: 1 out of 5
Missing product No information on order tracking Disappointing phone reception
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B
Rating: 1 out of 5
And the smoking grid was also missing
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K
Rating: 1 out of 5
Poorly packaged products. The grinder arrived with broken parts. In the rush of the delivery, I didn't have time to examine everything unfortunately Tom is not taking care of the return and only sends back one part.
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L
Rating: 1 out of 5
Order arrived 2 months late ...
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S
Rating: 1 out of 5
I ordered sheep intestines and instead, I received a book. They swapped my order with another customer. I called on the same day of delivery. I was supposed to be called back and refunded, and to this day nothing at all. I am still waiting. I hope to hear news soon as well as my refund.
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M
Rating: 1 out of 5
In your photo, the gasket kit consists of two packaged gaskets. I received a single unwrapped gasket, marked, twisted, in a large box. Normally, we change the set of gaskets.
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D
Rating: 1 out of 5
Product arrived broken. Returned to the delivery person. No replacement to date and especially no response to the phone number indicated by Tompress!...
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J
Rating: 1 out of 5
I am missing 2 grids, plus the bag of sawdust to complete the order for the smoker. Still haven't received what I'm missing!
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D
Rating: 3 out of 5
I still have not received the seal. Regards, David Rey.
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V
Rating: 3 out of 5
We discarded 2 capsules out of 60 because they were non-compliant.
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D
Rating: 1 out of 5
Unacceptable delays!
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C
Rating: 3 out of 5
Hello, I am making a complaint following the receipt of my order. I received a perishable product at the end of October for a delivery on 23/10. Best regards
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S
Rating: 1 out of 5
Delivery delayed
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M
Rating: 1 out of 5
catastrophic delays
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