Customer reviews of tompress.com

We did not receive the correct product, I returned it as agreed, the amount has been deducted but no news.

Having chosen delivery by pick-up (drop-off 100 m from my home), I receive an email from Chronopost informing me that the drop-off point has changed and that it is now transferred to 25 km from my home! When I arrived at the location in front of a locker, I did not receive the codes to open my locker. Back home. After a difficult investigation, I learned that the delivery person, having no available locker, had returned my package to the store's reception WITHOUT informing me. Total: 2 round trips: 100 km instead of 100 m. I have not yet recovered from this.

very long delays for some products, moreover the dimensions of a product do not match those indicated in the tompress catalog

The expiration date of my flour received is the end of August, it's too short! It's mocking me, I will never buy again on your site, please remove me from your customer list.

Surely a good product but the instructions are very brief and the seller didn't even know how it worked. No help. I'm struggling to use it correctly.

I did not read the return policy for products and changing my mind on this site will cost me dearly for the return and the depreciation after opening the packaging.

5 months to receive an incomplete order, asking us to check the order upon delivery without a detailed delivery note. In short, we have never had an experience like this before.

I waited more than six months before receiving my order - without being notified by Tompress!

Package received more than 6 weeks after the order

Very satisfied with the product. I no longer have pigeons on my terrace. I recommend TomPress. The staff is pleasant. However, the postal service "colissimo" is terrible!! The delivery people managed not to come and pretended that I was absent!!!! while my disability kept me at home. apartment.

Order sent outside the displayed deadlines, package arrived broken with 2 missing items, and 2 damaged. No response from customer service since June 4th. Very bad experience.

The pin is not stainless steel, after washing it is all rusty for stainless steel lol

Hello, After ordering a table barbecue, I received it on Friday, May 30. While unpacking it, I noticed that the grill was missing, making it unusable. I immediately called the company Tompress and the receptionist forwarded my complaint. The next day, someone took my complaint into account again, telling me that they were making a file...?? Since then, silence on the line. It is June 10 and still no news about the grill. Is this serious? When a company sells an item, the least they can do is to ensure that everything is in accordance with the order, which is not the case with Tompress. When will the entirety of my order be fulfilled? Regards

Perfect

The product is of lower quality than I expected...

Only slicer still "in stock": a 195 mm red blade model: chic, it's what I wanted for lack of a larger blade diameter. So I order this model and receive a gray model, whose quality leaves much to be desired. Apparently an old thing forgotten in a corner of the warehouse, thickness adjustment knob very hard to maneuver, a piece of broken plastic in the packaging; I check, it's the electric protection cover that has a broken angle and is no longer attached to the screw! Tompress who has betrayed me seems to be losing momentum, no more RGV slicers at affordable prices, and on the contrary, ugly Berkel slicers including a manual model from the 30s priced at... €9,449.00 to which you can add a stand for €1,709.90!! On the bakery side, it's not better: not even a simple straight grater anymore... Now, when I need a kitchen appliance or utensil, I will take a look at Amazon or Boulanger. Goodbye Tompress Christian R.

the delivery was very long because you ran out of vacuum bags next time please notify at the time of the order and it will be better for everyone

Basket of the damaged lady Jeanne and I have no one to take the steps I am disappointed the bottom is damaged and the disappointment does not hold I would like a gesture from you just to change the basket

beautiful article, a bit just for the induction fire to take over but other than that rather good.

Incomplete order The customer service deletes the problem but does not resolve it Total dissatisfaction

After 2 brief uses, 1 spring broke and the clamp wedge cracked.. Product too fragile for an Apple, it's incomprehensible to me..

Perfect

my order placed on 04/12/2024 ref:n°ylbkxbjwj has still not arrived? not happy at all! best regards

The bottle brush only managed to clean two bottles

Incredible order delays, four months to receive the equipment. Useless, I do not recommend.

I bought a flambadou for the barbecue and during my first use, all the paint chipped off and melted with the pork fat... I had to throw everything away and couldn't eat my ribeye.

awkward machine to use, grids work poorly, legs come off

The ultrasonic anti-pigeon product does not work.

Sorry, but your transmitter is not bothering the doves that annoy me and come to eat some flowers! So I'm looking for another manufacturer...! (and it doesn't seem to be a question of worn-out batteries!)

Nothing to say about Tompress. The package was very well packaged and fortunately! The choice of the company Géodis for delivery is a disaster. No professionalism. During his first visit, the delivery man simply took a photo of my front door and declared that I was absent with open shutters and a car parked in front of the door. After protesting to customer service (reachable with a premium rate number), the delivery was postponed to the next day. This time, the delivery man called just before arriving and left the package in front of my door. By the time I came down from upstairs, I saw him leaving... no chance to check the integrity of the package. And to top off this disastrous delivery experience, the email received to evaluate the service leads to a page that says 'the survey is now closed.' The simple choice of this delivery company will make me hesitate a lot for a future order.

Following a warranty return, I would have appreciated it if you had tested the sterilizer before returning it to me. The first attempt was not conclusive at all; the temperature issue persists. I paid 27 euros to send it to you, and I don't know what to do? Valentin Yannick

Delivery times very very long

My purchase arrived incomplete, I reported it to customer service and am still waiting for a response from them.

the cidrometer I ordered does not work

order of December 1, 2024 we had to cancel an item to receive the rest 8 days ago

Had to wait a long time

Product arrived poorly packaged and got lost on the way

I still haven't received my package despite a complaint, very disappointed with your service, and I will remember this if you send me. I still haven't received my package despite a complaint filed. If you are asking for my opinion, it means you haven't taken my complaint into account, so I am very disappointed with your services, and I will remember this.

order on November 27, 2024, received March 2025 and deducted in December 2024 while the payment is made just before delivery, well done

Disappointing, a delay of more than 3 months during which the deadline was pushed back every day and I had to ask to find out where things stood... And I spare you other details.