Customer reviews of tompress.com

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 21 561 published reviews
5 17,1k 79% 4 2 842 13% 3 709 3% 2 412 2% 1 519 2%

Summary of reviews

The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.

Reviews 1 and 3 stars

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S
Severin D.
Rating: 3 out of 5
following a purchase from 06/03/2025
Delivery times very very long
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Nadine B.
Rating: 1 out of 5
following a purchase from 16/03/2025
My purchase arrived incomplete, I reported it to customer service and am still waiting for a response from them.
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Etienne P.
Rating: 1 out of 5
following a purchase from 14/03/2025
the cidrometer I ordered does not work
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Marc P.
Rating: 1 out of 5
following a purchase from 01/12/2024
order of December 1, 2024 we had to cancel an item to receive the rest 8 days ago
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Daniel B.
Rating: 3 out of 5
following a purchase from 12/03/2025
Had to wait a long time
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Raoul T.
Rating: 1 out of 5
following a purchase from 08/03/2025
Product arrived poorly packaged and got lost on the way
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Jeannine P.
Rating: 1 out of 5
following a purchase from 06/03/2025
I still haven't received my package despite a complaint, very disappointed with your service, and I will remember this if you send me. I still haven't received my package despite a complaint filed. If you are asking for my opinion, it means you haven't taken my complaint into account, so I am very disappointed with your services, and I will remember this.
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Jean Pierre R.
Rating: 1 out of 5
following a purchase from 28/11/2024
order on November 27, 2024, received March 2025 and deducted in December 2024 while the payment is made just before delivery, well done
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Bruno R.
Rating: 1 out of 5
following a purchase from 18/12/2024
Disappointing, a delay of more than 3 months during which the deadline was pushed back every day and I had to ask to find out where things stood... And I spare you other details.
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Regis D.
Rating: 3 out of 5
following a purchase from 09/01/2025
Products conform to the description but the cardboard was too fragile and arrived torn in several places and the product packaging was crushed.
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Jean-Jacques L.
Rating: 1 out of 5
following a purchase from 03/03/2025
Order received well, with an appreciated price
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Bruno A.
Rating: 3 out of 5
following a purchase from 27/12/2024
Your company suits me very well but the last order was not good, it took way too long (6 months) I didn't like that, thank you
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Jean Marc B.
Rating: 3 out of 5
following a purchase from 04/03/2025
10 days to receive a crushed and patched package from the post office. The seller is not responsible, very affordable product 😃
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Régis A.
Rating: 3 out of 5
following a purchase from 02/03/2025
Received quickly, however I find the packaging a bit light for lids that will be used to sterilize jars.
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Jean Marc M.
Rating: 3 out of 5
following a purchase from 02/03/2025
Very good
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Céline V.
Rating: 1 out of 5
following a purchase from 26/02/2025
Nice product... but cracked over 20 cm after three uses when used correctly (low heat). Disappointing.
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Marjorie M.
Rating: 1 out of 5
following a purchase from 27/12/2024
Catastrophic supply tracking. Long waiting time. No financial compensation.
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Laurence C.
Rating: 1 out of 5
following a purchase from 22/02/2025
Manual meat mincer arrived with one part screwed in the wrong way (the thread is defective) and the crank not properly adjusted, creating a lot of play. Not yet tested, but the quality is already poor at reception.
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Jean Luc L.
Rating: 1 out of 5
following a purchase from 09/01/2025
2 months waiting for delivery because a reference was missing. Not warned, had to phone several times to get an explanation and find a solution.
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Patrick V.
Rating: 3 out of 5
following a purchase from 23/12/2024
The big problem is that you take orders, but you don't take responsibility for them. Out of stock, not available. I never receive an order on time, or it's incomplete. The worst is your 2024/2025 catalog, which we may receive at the end of 2025. On those, you're still a good store with quite a lot of choice, at least when it's available. Clt Patrick
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Jean Marie N.
Rating: 1 out of 5
following a purchase from 23/01/2025
The order was not fulfilled as expected at the time of ordering and there was no anticipated delay. No email or SMS.
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Response from tompress.com
Hello Mr. North, We are sorry for this bad experience. We have encountered some supply issues with a few suppliers. We hope you won't hold it too much against us. The whole team is at your disposal. Best regards.
C
Claudine C.
Rating: 3 out of 5
following a purchase from 31/12/2024
My product is excellent (the Castor peeler) but I'm sorry that you didn't inform me of the delay and that I had to contact you for information.
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Carcat S.
Rating: 1 out of 5
following a purchase from 10/02/2025
This is not the right knife for the chopper, I would like to make an exchange.
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Response from tompress.com
Hello, Thank you for contacting customer service. We will help you find the right part. Best regards.
M
Michael S.
Rating: 3 out of 5
following a purchase from 02/02/2025
Delivery too long
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François F.
Rating: 3 out of 5
following a purchase from 09/02/2025
CLEAR
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Sylvain C.
Rating: 3 out of 5
following a purchase from 16/01/2025
THE FREEZER BAGS ARE MUCH THINNER THAN THEIR PREDECESSORS. BAD. APART FROM THAT, VERY GOOD SERVICE. THANK YOU
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Khalifa A.
Rating: 3 out of 5
following a purchase from 03/02/2025
The purchase and delivery went well. I still have to perfect the use of the bread machine and find the right recipe!
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Georges M.
Rating: 1 out of 5
following a purchase from 04/02/2025
the packaging of the package was really well secured and the speed of delivery was TOP
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Jean Pierre R.
Rating: 3 out of 5
following a purchase from 29/01/2025
The crate protector is sturdy, but Bordeaux bottles fall through. For Burgundies, however, it works well. Mesh too large. Pity, the concept is good
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Maite M.
Rating: 3 out of 5
following a purchase from 15/01/2025
we were not notified of an out-of-stock situation for one of the products we ordered. We had to worry about it because the entire order was still on hold, even though we had opted for Chronopost delivery, which in itself indicated an emergency ....
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D
Didier T.
Rating: 3 out of 5
following a purchase from 20/01/2025
Too much waiting for sausages after a week
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Dominique G.
Rating: 1 out of 5
following a purchase from 15/01/2025
Without news of my order for more than 8 days, I contacted you... To learn that my order was blocked because one of the items was missing! Honestly, this is not serious!!!
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Rating: 1 out of 5
following a purchase from 13/12/2024
We received the order for Christmas at the end of January.
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Francois M.
Rating: 3 out of 5
following a purchase from 27/01/2025
Website not adapted for smartphones and tablets
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Guy A.
Rating: 1 out of 5
following a purchase from 12/01/2025
good
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Christian M.
Rating: 1 out of 5
following a purchase from 22/01/2025
They sent a 9cm teapot filter instead of 7.5cm. They didn't check anything before sending, no stock control. Bad service. But they did refund the unnecessary payment. I do not recommend this site
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Patrice B.
Rating: 1 out of 5
following a purchase from 20/01/2025
contract filled
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Christelle B.
Rating: 3 out of 5
following a purchase from 20/01/2025
Delivery on Friday, arrival on Monday !!!!
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Ghislaine D.
Rating: 1 out of 5
following a purchase from 19/01/2025
On-time delivery.
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Laurent T.
Rating: 1 out of 5
following a purchase from 16/01/2025
I opted for the fast delivery, I received my parcel 5 days later. Too bad I won't be ordering from this site again.
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