Customer reviews of tompress.com

Products conform to the description but the cardboard was too fragile and arrived torn in several places and the product packaging was crushed.

Order received well, with an appreciated price

Your company suits me very well but the last order was not good, it took way too long (6 months) I didn't like that, thank you

10 days to receive a crushed and patched package from the post office. The seller is not responsible, very affordable product 😃

Received quickly, however I find the packaging a bit light for lids that will be used to sterilize jars.

Very good

Nice product... but cracked over 20 cm after three uses when used correctly (low heat). Disappointing.

Catastrophic supply tracking. Long waiting time. No financial compensation.

Manual meat mincer arrived with one part screwed in the wrong way (the thread is defective) and the crank not properly adjusted, creating a lot of play. Not yet tested, but the quality is already poor at reception.

2 months waiting for delivery because a reference was missing. Not warned, had to phone several times to get an explanation and find a solution.

The big problem is that you take orders, but you don't take responsibility for them. Out of stock, not available. I never receive an order on time, or it's incomplete. The worst is your 2024/2025 catalog, which we may receive at the end of 2025. On those, you're still a good store with quite a lot of choice, at least when it's available. Clt Patrick

The order was not fulfilled as expected at the time of ordering and there was no anticipated delay. No email or SMS.

My product is excellent (the Castor peeler) but I'm sorry that you didn't inform me of the delay and that I had to contact you for information.

This is not the right knife for the chopper, I would like to make an exchange.

Delivery too long

CLEAR

THE FREEZER BAGS ARE MUCH THINNER THAN THEIR PREDECESSORS. BAD. APART FROM THAT, VERY GOOD SERVICE. THANK YOU

The purchase and delivery went well. I still have to perfect the use of the bread machine and find the right recipe!

the packaging of the package was really well secured and the speed of delivery was TOP

The crate protector is sturdy, but Bordeaux bottles fall through. For Burgundies, however, it works well. Mesh too large. Pity, the concept is good

we were not notified of an out-of-stock situation for one of the products we ordered. We had to worry about it because the entire order was still on hold, even though we had opted for Chronopost delivery, which in itself indicated an emergency ....

Too much waiting for sausages after a week

Without news of my order for more than 8 days, I contacted you... To learn that my order was blocked because one of the items was missing! Honestly, this is not serious!!!

We received the order for Christmas at the end of January.

Website not adapted for smartphones and tablets

good

They sent a 9cm teapot filter instead of 7.5cm. They didn't check anything before sending, no stock control. Bad service. But they did refund the unnecessary payment. I do not recommend this site

contract filled

Delivery on Friday, arrival on Monday !!!!

On-time delivery.

I opted for the fast delivery, I received my parcel 5 days later. Too bad I won't be ordering from this site again.

The delivery point was not respected, the post office is responsible, not tompress.

Not suitable for vinegar maker as thread length is not long enough. Too bad because it is a quality product.

Waited far too long to receive my order, really disappointed!

my meat grinder was making a lot of noise. I call Tompress and they tell me it's normal. Despite their advice, I removed the stainless steel guard and noticed that the fan guard was incorrectly positioned. I sent photos and the after-sales service decided to send me back only the fan guard. The propellers have also been damaged, but they refuse to change the chopper because it has no impact on them. This is an obvious case of hidden screws, and they're refusing their legal warranty. The propellers are damaged and the motor could have been forced. Amazon would have sent me a new chopper directly, but tompress doesn't trust its customers and considers that it's damaged but functional. The seriousness of a site lies not in its sales but in its after-sales service, which here shirks its responsibilities.

It took Tompress three and a half months to deliver an order. No apologies from Tompress for this delay. Disappointing...

Ras bien

Not the right dimensions the ladle is 8.5mm for 8 on your description it won't fit in my tomato sauce jar (Le Parfait canning jar)

Poor-quality sawdust

Everything's good, except the 32/34 casings. They're bigger than usual and tear.