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P
Rating: 3 out of 5
Everything's good, except the 32/34 casings. They're bigger than usual and tear.
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 374 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 1 and 3 stars
Reset filtersV
Rating: 3 out of 5
Order well received. The article did not correspond at all to the presentation photo of the desired article. As it was an equivalent model with the same performance, I kept it. The item was a glass juice bulb.
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J
Rating: 3 out of 5
As requested
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C
Rating: 1 out of 5
I couldn't get the extractor to start and the vacuum device is not very efficient.
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A
Rating: 3 out of 5
Delivery problem with Chronopost. Delivery scheduled for December 27 and no news until January 4 despite messages to Chronopost. Parcel only picked up on January 6 even though I paid for urgent delivery.
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H
Rating: 1 out of 5
Received the package 1 month late, without notifying me
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C
Rating: 3 out of 5
Hello A little disappointed that the package arrived after Christmas Otherwise I like your products.
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R
Rating: 1 out of 5
Delivery arrived in perfect condition and on time. Very satisfied with the product.
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C
Rating: 1 out of 5
Hello, I ordered the piece on December 9, 2024 with the delivery option "Chronopost - Express 24h chez vous" at 8€ and I received it on Saturday, December 28. Too late to make the cupcakes for Christmas 🎅. Sincerely Christiane.
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K
Rating: 3 out of 5
Good quality hose except that I paid for express delivery but did not receive it quickly.
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S
Rating: 3 out of 5
Hi, I'm happy with the product, but I never received the freezer instructions....requested several times ...too bad.
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M
Rating: 3 out of 5
I did not receive any notification from the post office. They couldn't find my parcel at the post office. I had to look for it myself at the relay depot. A barcode or QR CODE is missing to identify the parcel.
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P
Rating: 1 out of 5
I received my parcel in time and in time the problem is that what I received does not correspond to my order I ordered a saw of butcher of 45cms and one sends to me a blade of 46,5 cms the error is allowed one asks me to certify the error thing which I made by sending a photograph with the meter like justifying the length since more news without response of your share I think that I will go further with 50 million consumers even with my lawyer cordially
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P
Rating: 1 out of 5
I sent you several emails because I had to offer the smoker for a birthday and it arrived 3 days later... So my brother went back home to Brittany without his present.....
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B
Rating: 1 out of 5
Very dissatisfied tagine in a thousand pieces not even wrapped in bubble wrap put in the box without any protection Photos of the tagine sent And we are still waiting to be refunded Thank you for doing so quickly
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J
Rating: 1 out of 5
Fragile item, no. bubble wrap, was wandering around in its box, arrived broken. In the process of being exchanged, so we're waiting!
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Response from tompress.com
Hello,
The after-sales service file is open. We will get back to you shortly.
Thank you very much!
The after-sales service file is open. We will get back to you shortly.
Thank you very much!
T
Rating: 3 out of 5
Extra-long delivery
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D
Rating: 1 out of 5
I'm satisfied with my last order, the one before that I still haven't received.
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Response from tompress.com
Hello Mr Vaillant,
Please contact our sales department on 05 63 71 44 99.
Please contact our sales department on 05 63 71 44 99.
N
Rating: 1 out of 5
The delivery time was more than 4 weeks and the product is not the right one.
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Response from tompress.com
Hello Mrs Saugeot,
Please contact our sales department on: 05 63 71 44 99 or our after-sales service ([email protected]).
Thank you for your confidence.
Please contact our sales department on: 05 63 71 44 99 or our after-sales service ([email protected]).
Thank you for your confidence.
V
Rating: 3 out of 5
I have mixed feelings about the material. The coating seems to come off after just one use, and black streaks are present in the chopper body when unpacked. The retaining screws loosen during use. I'm afraid this item won't last long. In addition, the system for holding the chopper to a table is poorly designed, as it only allows the chopper to be attached to the edge of the table. On an old chopper, this right-of-way was much greater.
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P
Rating: 3 out of 5
I'm usually very satisfied with the sawdust I use for smoking, but I took a 15kg bag. The granulometry is too large and consequently burns very poorly.
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O
Rating: 1 out of 5
Bought a REBER 22 meat grinder, which is badly tinned and pitted with rust. Response from Tom Press, without the slightest request for clarification: it's because I didn't dry and oil it.
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P
Rating: 1 out of 5
bonjour le pas de vis ne va pas vous avez mis un pas de vis de Reber 22 ref 8013152470401
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E
Rating: 1 out of 5
The vegetable mill I ordered is just unusable, a catastrophe...
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Response from tompress.com
Hello,
We take note of your comment, but could you give us a little more explanation? Please contact our sales department on 05 63 71 44 99.
Best regards.
We take note of your comment, but could you give us a little more explanation? Please contact our sales department on 05 63 71 44 99.
Best regards.
B
Rating: 1 out of 5
Parcel sent to a relay point, the post office, which could not receive it because of its size. Treasure hunt for two weeks due to various changes in delivery location. The parcel is finally back with TOMPRESS.
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M
Rating: 3 out of 5
Parcel received with a broken jam jar: packaging not strong enough.
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P
Rating: 3 out of 5
pierced packaging the metal rod fell down at the shop when the deliveryman dropped off the item because the packaging was not up to scratch at all cordially yours
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F
Rating: 1 out of 5
I didn't get the right hoses
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Response from tompress.com
Hello,
The SAV file has been opened and the problem is on the way to being resolved.
Thank you for your confidence.
Best regards.
The SAV file has been opened and the problem is on the way to being resolved.
Thank you for your confidence.
Best regards.
B
Rating: 3 out of 5
I had ordered hooks for the Fish Smoker and I didn't get them. When I called I learned that there was an undetermined delay. But they offered me replacement tips, which are quite suitable, and which I received within 48 hours.
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D
Rating: 3 out of 5
the fryer's control panel is not compliant the basket is too large it still bathes in oil
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I
Rating: 1 out of 5
Defective order. Tompress did not take care of my purchase. Fortunately, I collected the product from the carrier and checked it on the spot. Waiting for their reply.
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M
Rating: 1 out of 5
I did receive my parcel, but it was missing a strap and a deformed strap on one of the jars, so I had to make a complaint and I haven't heard anything since.
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Response from tompress.com
Hello Mrs. Bindler,
We have proceeded with the refund of the damaged product.
Best regards.
We have proceeded with the refund of the damaged product.
Best regards.
J
Rating: 1 out of 5
Casserole arrived slightly dented One of the handles is only half-fixed
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Response from tompress.com
Hello,
Thank you for your message. Don't hesitate to contact us by email: [email protected] or by phone 05 63 71 44 99.
Thank you for your message. Don't hesitate to contact us by email: [email protected] or by phone 05 63 71 44 99.
A
Rating: 1 out of 5
I bought an Emile Henry bread mould for 50 euros, which arrived broken and unprotected in its packaging. I immediately sent the photos to Tompress after-sales service and despite a reminder I've had no news from their customer service for 1 week.
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Response from tompress.com
Hello and thank you.
Your request has been taken into account and the necessary steps have been taken.
Best regards.
Your request has been taken into account and the necessary steps have been taken.
Best regards.
P
Rating: 3 out of 5
Order impossible to cancel the next day and reimbursement pending because package refused by me because the employee on the phone told me to refuse it. It's been over a week since I refused it and I'm still waiting for a refund.
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Y
Rating: 3 out of 5
On-time order and delivery. However, the removable electrical cord connecting the device (Sol Mio Ardes electric hot water bottle) to an electrical socket during the heating time is very difficult to "push" into the device and, similarly, very difficult to remove when the heating indicator lights up, indicating that the 3-minute heating time has elapsed. I haven't returned the appliance, hoping that with frequent use, it will become easier and easier to "push in" and remove the cord from the appliance.
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Y
Rating: 3 out of 5
Bah no, I'm still waiting for my order, since it arrived broken on November 12 and I've sent it back, I'm waiting for it to be reshipped.
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Response from tompress.com
Hello Yohann, we are very sorry for this disappointing experience. We do our best to ensure quality delivery to our customers. We will immediately contact our customer service to resolve this issue and keep you informed of the reshipment of your order. Thank you for your patience and understanding. Sincerely yours, The Tompress.com team.
C
Rating: 1 out of 5
I ordered a small press today because it was on sale, it's not great for the price, I'm a bit disappointed.
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Response from tompress.com
Hello Catherine, thank you for your review of our site. We are sorry that your experience with our promotional wine press did not live up to your expectations. We take your feedback into account and will make sure to improve our offers in order to fully satisfy you in the future.
A
Rating: 1 out of 5
I ordered a blue vinaigrette and on receipt it was grey. Easy to sell like that!!! Of course, nothing had been reported to me...
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Response from tompress.com
Hello Arlette, I'm sorry to hear that you had a bad experience with your order of blue vinegar on our site. We take the quality control of our products very seriously and apologize for this incident. We will do our utmost to rectify the situation as quickly as possible. We hope you will continue to place your trust in us, and remain at your disposal should you require any further assistance. Sincerely, The Tompress.com team
J
Rating: 3 out of 5
Enormous delivery problems: Chronopost is apparently no longer up to scratch - shame! Product quality up to scratch.
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Response from tompress.com
Thank you for your feedback, Jean-Marc. We're sorry you had delivery problems with Chronopost. We are constantly working to improve our delivery services and we take your comments into account. We are pleased that you found our products to be of high quality. We look forward to providing you with a smoother delivery experience in the future.