Customer reviews of tompress.com

The delivery point was not respected, the post office is responsible, not tompress.

Not suitable for vinegar maker as thread length is not long enough. Too bad because it is a quality product.

Waited far too long to receive my order, really disappointed!

my meat grinder was making a lot of noise. I call Tompress and they tell me it's normal. Despite their advice, I removed the stainless steel guard and noticed that the fan guard was incorrectly positioned. I sent photos and the after-sales service decided to send me back only the fan guard. The propellers have also been damaged, but they refuse to change the chopper because it has no impact on them. This is an obvious case of hidden screws, and they're refusing their legal warranty. The propellers are damaged and the motor could have been forced. Amazon would have sent me a new chopper directly, but tompress doesn't trust its customers and considers that it's damaged but functional. The seriousness of a site lies not in its sales but in its after-sales service, which here shirks its responsibilities.

It took Tompress three and a half months to deliver an order. No apologies from Tompress for this delay. Disappointing...

Ras bien

Not the right dimensions the ladle is 8.5mm for 8 on your description it won't fit in my tomato sauce jar (Le Parfait canning jar)

Poor-quality sawdust

Everything's good, except the 32/34 casings. They're bigger than usual and tear.

Order well received. The article did not correspond at all to the presentation photo of the desired article. As it was an equivalent model with the same performance, I kept it. The item was a glass juice bulb.

As requested

I couldn't get the extractor to start and the vacuum device is not very efficient.

Delivery problem with Chronopost. Delivery scheduled for December 27 and no news until January 4 despite messages to Chronopost. Parcel only picked up on January 6 even though I paid for urgent delivery.

Received the package 1 month late, without notifying me

Hello A little disappointed that the package arrived after Christmas Otherwise I like your products.

Delivery arrived in perfect condition and on time. Very satisfied with the product.

Hello, I ordered the piece on December 9, 2024 with the delivery option "Chronopost - Express 24h chez vous" at 8€ and I received it on Saturday, December 28. Too late to make the cupcakes for Christmas 🎅. Sincerely Christiane.

Good quality hose except that I paid for express delivery but did not receive it quickly.

Hi, I'm happy with the product, but I never received the freezer instructions....requested several times ...too bad.

I did not receive any notification from the post office. They couldn't find my parcel at the post office. I had to look for it myself at the relay depot. A barcode or QR CODE is missing to identify the parcel.

I received my parcel in time and in time the problem is that what I received does not correspond to my order I ordered a saw of butcher of 45cms and one sends to me a blade of 46,5 cms the error is allowed one asks me to certify the error thing which I made by sending a photograph with the meter like justifying the length since more news without response of your share I think that I will go further with 50 million consumers even with my lawyer cordially

I sent you several emails because I had to offer the smoker for a birthday and it arrived 3 days later... So my brother went back home to Brittany without his present.....

Very dissatisfied tagine in a thousand pieces not even wrapped in bubble wrap put in the box without any protection Photos of the tagine sent And we are still waiting to be refunded Thank you for doing so quickly

Fragile item, no. bubble wrap, was wandering around in its box, arrived broken. In the process of being exchanged, so we're waiting!

Extra-long delivery

I'm satisfied with my last order, the one before that I still haven't received.

The delivery time was more than 4 weeks and the product is not the right one.

I have mixed feelings about the material. The coating seems to come off after just one use, and black streaks are present in the chopper body when unpacked. The retaining screws loosen during use. I'm afraid this item won't last long. In addition, the system for holding the chopper to a table is poorly designed, as it only allows the chopper to be attached to the edge of the table. On an old chopper, this right-of-way was much greater.

I'm usually very satisfied with the sawdust I use for smoking, but I took a 15kg bag. The granulometry is too large and consequently burns very poorly.

Bought a REBER 22 meat grinder, which is badly tinned and pitted with rust. Response from Tom Press, without the slightest request for clarification: it's because I didn't dry and oil it.

bonjour le pas de vis ne va pas vous avez mis un pas de vis de Reber 22 ref 8013152470401

The vegetable mill I ordered is just unusable, a catastrophe...

Parcel sent to a relay point, the post office, which could not receive it because of its size. Treasure hunt for two weeks due to various changes in delivery location. The parcel is finally back with TOMPRESS.

Parcel received with a broken jam jar: packaging not strong enough.

pierced packaging the metal rod fell down at the shop when the deliveryman dropped off the item because the packaging was not up to scratch at all cordially yours

I didn't get the right hoses

I had ordered hooks for the Fish Smoker and I didn't get them. When I called I learned that there was an undetermined delay. But they offered me replacement tips, which are quite suitable, and which I received within 48 hours.

the fryer's control panel is not compliant the basket is too large it still bathes in oil

Defective order. Tompress did not take care of my purchase. Fortunately, I collected the product from the carrier and checked it on the spot. Waiting for their reply.

I did receive my parcel, but it was missing a strap and a deformed strap on one of the jars, so I had to make a complaint and I haven't heard anything since.