The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
staff who know nothing to the point of telling me I have the wrong number, what a shame! I cancelled my order and never received the product, which was out of stock for several months.
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Response from tompress.com
Hello Aurore, thank you for sharing your experience with our website tompress.com. We are sorry that you did not have a satisfactory experience with our staff. We take your feedback very seriously and will do everything we can to improve our service to provide you with the best shopping experience possible. Your satisfaction is our top priority. We look forward to serving you again in the future.
J
Jean M.
Rating: 3 out of 5
following a purchase from 24/10/2024
Two claws for holding roasting meat are missing from the package.
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Response from tompress.com
Hello Jean, thank you for your review of our Tompress.com website. We're sorry for the inconvenience concerning the claws used to hold roasting meats. We'll rectify this as soon as possible. We thank you for your 3/5 rating and hope to have fully satisfied you with the other aspects of your order. Please do not hesitate to contact us if you have any further comments. Have a nice day! The Tompress team.
P
Patrick G.
Rating: 1 out of 5
following a purchase from 28/10/2024
No match at all
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Response from tompress.com
Hello Patrick, thank you for your review. We are sorry that our site did not meet your expectations. We appreciate your feedback and are constantly working to improve our customers' experience. Please let us know if you have any suggestions so that we can offer you a better service. Thank you again for your feedback. Sincerely, The Tompress.com team
B
Bernard R.
Rating: 3 out of 5
following a purchase from 28/10/2024
Bonjour, les prix sont correct, les delais de livraison aussi, mais j'ai commandé un bouchon d'huile noir et on m'a livré un rouge.....
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Response from tompress.com
Hello Bernard,
Thank you for your feedback on our tompress.com website. We are delighted that our prices and delivery times have satisfied you. The color of the cap does not change its effectiveness.
Best regards,
The Tompress team.
T
THIBAUT D.
Rating: 3 out of 5
following a purchase from 23/10/2024
Damaged product although carton was intact on delivery. Otherwise, quality product and fast delivery.
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Response from tompress.com
Thank you for your review of our tompress.com website, dear THIBAUT. We are sorry to hear that your product arrived damaged despite being packaged in good condition. We are pleased that you appreciated the quality of the product and the speed of delivery. We will take your comment into account to improve our delivery services. We hope to see you soon on our site! Sincerely, The Tompress team.
J
Jean-Claude D.
Rating: 1 out of 5
following a purchase from 30/09/2024
THE NOTICE IS IN ENGLISH....impossible to get it in French....despite the kindness of the person on the phone it's still too bad !!!!!
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PHILIPPE A.
Rating: 3 out of 5
following a purchase from 07/10/2024
The machining of the stainless steel juice extractor lacks precision. Condensation escapes from the "juice" tank: energy consumption and product loss. I should have bought the larger model.
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Hervé B.
Rating: 3 out of 5
following a purchase from 06/10/2024
In this case, no problem because the contents of the package were OK. BUT I was only able to see this after an on-the-spot delivery that took less than 30 seconds.
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gerald C.
Rating: 3 out of 5
following a purchase from 26/09/2024
I received my parcel, not damaged at all Nikel, except that the stuffing inside was borderline, and given the weight of the machine, the unprotected sausage funnels were broken. The next time I buy, I'll look elsewhere.
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
If a product is broken, don't hesitate to contact our customer service team, Monday to Friday by phone or e-mail.
We always do our utmost to find a satisfactory solution for our customers.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
We remain at your disposal.
Best regards.
TomPress
D
didier F.
Rating: 1 out of 5
following a purchase from 27/09/2024
bad product, it leaks
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Response from tompress.com
Thank you for your review Didier.
We are sorry that you were not completely satisfied with one of our books.
Did you remember to soak the tap in water for 1 day as recommended?
The Tompress.com team.
D
Denis Gabriel L.
Rating: 3 out of 5
following a purchase from 25/09/2024
The part ordered was not the right one, had to reorder.
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Response from tompress.com
I'm sorry to hear that you received a part that was not what you ordered. We do our best to ensure that every order is processed correctly. I invite you to contact our customer service to find a solution to this problem. Thank you for your review and your note, we take into account all feedback from our customers to improve.
C
Cecile L.
Rating: 1 out of 5
following a purchase from 17/09/2024
Not at all the thermometers ordered... Lying about the merchandise...
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Response from tompress.com
Hello,
The thermometers you have ordered correspond to the description.
If this is not the case, please contact our after-sales service department by e-mail at [email protected].
Best regards,
TomPress
L
Laurent C.
Rating: 3 out of 5
following a purchase from 13/09/2024
Unlike my first experience, communication was not effective.
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Response from tompress.com
Hello Laurent,
I'm sorry that your second experience with our tompress.com site was not as good as the first. I would like to know more about what went wrong in the communication so that we can improve our service. Please do not hesitate to contact us to discuss your experience in detail. We take into account all our customers' opinions in order to constantly improve our site. Thank you for your feedback.
We look forward to hearing from you,
TomPress
R
RAYMONDE B.
Rating: 3 out of 5
following a purchase from 12/09/2024
I'm not satisfied with the new way of working. On the other hand, I have nothing to reproach the person who took my call, who was very understanding and kind and solved my problem. Another anomaly: when I validate, I automatically have to accept that my review be published?
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Response from tompress.com
Hello RAYMONDE, thank you for your feedback. We're sorry that our new way of working doesn't suit you. We are taking your comments into account to improve our service. Regarding the publication of your review, this is a mandatory step to ensure the transparency of our site. We thank you for your understanding and remain at your disposal should you have any further questions or comments. Have a nice day.
A
Anne Cecile J.
Rating: 3 out of 5
following a purchase from 07/09/2024
Order received in time put does not suit, I am waiting for 4 days for a return from customer service for a return
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Response from tompress.com
Hello,
You can return your item if it does not suit you.
Please contact our sales department by email or by telephone on 05 63 71 44 99.
Best regards,
TomPress
F
Frédéric M.
Rating: 3 out of 5
following a purchase from 29/07/2024
The capsules I ordered are of very good quality. But a big box for 100 capsules is not very durable! Have a nice day!
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Response from tompress.com
Thank you for your review, Frédéric. We are delighted to hear that you are satisfied with the quality of our capsules. However, we are aware that the packaging can be improved and we will take this into account for our next orders. Thank you and good day to you too.
B
Brigitte L.
Rating: 3 out of 5
following a purchase from 11/08/2024
Fast delivery! A little disappointed by one of the books .
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Response from tompress.com
Thank you for your review Brigitte. We are sorry that you were not entirely satisfied with one of our books. We take note of your comment and will do our best to improve our service in the future. We thank you for your order and hope to see you soon on our site."
A
Anny D.
Rating: 1 out of 5
following a purchase from 06/08/2024
I received spices that were several months out of date and unusable.
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Response from tompress.com
Hello ,
If you have received expired products, this is obviously a mistake.
Please send us an e-mail with photos of the spices and the expiration date, as well as your invoice by e-mail to [email protected].
We'll do what's necessary.
We apologize again for this inconvenience.
TomPress
M
Michel L.
Rating: 3 out of 5
following a purchase from 01/07/2024
Too much waste and loss
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Response from tompress.com
Thank you for your feedback.
The amount of loss depends on what you are squeezing.
Some small fruits unfortunately take a lot of loss.
If you have any questions, we'll be happy to help you get the most out of this product.
TomPress
J
Julien L.
Rating: 1 out of 5
following a purchase from 29/06/2024
I didn't get the product I ordered, it was replaced by another one that I would never have bought. Thanks anyway for the 20% compensation.
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Response from tompress.com
Hello Julien, we're sorry for the inconvenience.
As you indicated, this is a change of range by our manufacturer.
We have of course offered you to keep the product with a discount, since apart from the aesthetic aspect its usefulness remains the same.
Enjoy your products.
See you soon on our site!
TomPress
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Laurence A.
Rating: 1 out of 5
following a purchase from 27/06/2024
Either a part is missing or it's poorly designed. My jars are floating
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Response from tompress.com
Hello ,
Depending on the model of jar, it is advisable, especially when there is a lot of space between them, to wedge cloths in the gaps between the jars or to wrap a tea towel around each glass.
This way, your preserves are well protected from each other and from the swirls of boiling water.
TomPress
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Christian H.
Rating: 3 out of 5
following a purchase from 27/06/2024
I still haven't received my parcel
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Response from tompress.com
Hello,
As you were informed when you placed your order, one of the products you ordered is being restocked.
You will be informed of the departure of your order by email.
Thank you for your understanding.
TomPress.
J
Jacques G.
Rating: 3 out of 5
following a purchase from 25/06/2024
Tompress is not responsible for this drop in quality compared with those of twenty years ago.
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Response from tompress.com
Hello,
We'd like to thank you for sharing your experience with us. Although it didn't live up to our expectations, feedback from our customers is our primary source of improvement.
Our team does its utmost to satisfy each and every one of your requests, so we're sorry to hear of your dissatisfaction.
TomPress
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Anthony F.
Rating: 1 out of 5
following a purchase from 06/06/2024
Disappointed. Performances differ between the information on the website and that in the parcel. Burner power is very low compared to what is promised. The control knobs are wobbly and of very poor quality. However, the rest of the stove is of good quality. In conclusion, the price is 3X too high for the performance.
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Response from tompress.com
Dear Guest , we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
I'm still surprised by your answer concerning this burner, which is appreciated by our customers.
If you felt that the finish was too light, you could always send us a return or contact us when you received the product.
TomPress
T
Thierry V.
Rating: 3 out of 5
following a purchase from 22/05/2024
Only one seal sent, whereas the vacuum machine requires two. This obliges me to place two orders, incur two shipping costs etc...
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Response from tompress.com
Dear customer ,
Our gaskets are sold individually as it is not necessarily necessary to replace both of them.
If you wish to purchase a spare part, please contact our customer service department when placing your order.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
We remain at your disposal.
Best regards.
Sylvère
Tom Press
M
Manu D.
Rating: 3 out of 5
following a purchase from 14/05/2024
The pantry isn't quite finished. The bottom and roof weren't holding, so we had to add screws. The door is a little crooked...
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Response from tompress.com
Hello ,
We are sorry that the pantry did not fully meet your expectations.
Thank you for your review. We will pass on the information to our supplier.
Please do not hesitate to contact us if there is anything we can do for you.
Best regards,
Sylvère.
TomPress
M
MARIE D.
Rating: 1 out of 5
following a purchase from 18/03/2024
these devices do not work!
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
I hope that our telephone conversation was able to meet your expectations and provide you with the solution you were looking for.
We look forward to serving you again and providing you with a better experience.
M
MURIELLE C.
Rating: 1 out of 5
following a purchase from 25/01/2024
Damaged
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
During transportation, this kind of inconvenience can happen.
That's why we're available Monday to Friday from 09:00 to 18:00 by phone and e-mail, to help you resolve the situation.
Please do not hesitate to contact us as soon as you receive your parcel.
We look forward to serving you again and providing you with a better experience.
We remain at your disposal.
Yours sincerely
Sylvère Dupont de Lataulade
Tom Press
Sales Department
ZA de la Condamine
81540 SOREZE
Disappointed with my order, I was missing one item out of all my purchases.
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
If a product is missing from your order, please do not hesitate to contact our customer service team, Monday to Friday by phone or e-mail.
We always do our utmost to find a satisfactory solution for our customers.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
We remain at your disposal.
Best regards.
TomPress
D
DOMINIQUE M.
Rating: 1 out of 5
following a purchase from 26/02/2024
Perfect, just what I needed
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Response from tompress.com
Thank you very much for taking the time to give us your feedback. It's a pleasure to know that our customers are satisfied. Don't hesitate to visit us again!
A very pleasant day to you,
Tom Press
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CLAUDE H.
Rating: 1 out of 5
following a purchase from 07/03/2024
Hello ! I still haven't been able to find parts to adapt the herb burner with the vineo gas bottle holder (screw screw thread contrary to the screw threads commonly used in France!!!).
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Response from tompress.com
Hello Mr Hernandez
Since your message, we've had the pleasure of speaking by telephone.
I hope our advice has helped you find a solution.
Thank you for contacting us and giving our opinion, which we have appreciated and taken into account.
Thank you for contacting us and giving our opinion, which we have appreciated and taken into account.
Very nice day to you,
TomPress
F
FREDERIC P.
Rating: 1 out of 5
following a purchase from 23/02/2024
Product, vacuum packing machine, arrived damaged. Returned in the same condition despite being taken care of by after-sales service. Request for refund made and obtained. Tom Press never again.
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Response from tompress.com
Hello,
The defective product was repaired and returned to you in working order.
You asked for a refund, which was given within the deadline.
We are sorry that your experience did not live up to your expectations.
TomPress
We're sorry your experience didn't live up to your expectations.
TomPress
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GRAZIELLA B.
Rating: 1 out of 5
following a purchase from 09/04/2024
Fast delivery. Perfect packaging. Top
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Response from tompress.com
Thank you very much for taking the time to give us your feedback. It's a pleasure to know that our customers are satisfied.
Don't hesitate to visit us again!
A very pleasant day to you,
TomPress
C
CHRISTIAN P.
Rating: 1 out of 5
following a purchase from 18/01/2024
despues de ver en youtube un video donde se muestra la exptracion de puree de castañas, compre la maquina y trate de procesarcastañas si resultados esto muy decepcionado .
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Response from tompress.com
Hello m porte
You can contact us by email so we can help you get the most out of your product and see together what difficulties you are encountering.
I wish you a good day.
TomPress
S
SEBASTIEN C.
Rating: 3 out of 5
following a purchase from 25/03/2024
Product at the top, just the delivery time of 7 months, too bad But company very correct to ask me if I wanted to cancel, very pro I thank them, I would have qd mm a small commercial gesture, just this downside
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Response from tompress.com
Thank you for sharing your review of tompress.com,
Thank you for sharing your opinion on tompress.com
We apologize for the delay, which is beyond our control. Please be assured that we are doing our best to improve product availability and will announce precise lead times as soon as we are aware of them.
Best regards.
P
PIERRE V.
Rating: 1 out of 5
following a purchase from 06/12/2023
tompress is an excellent trader as for your company of the guaranteed opinions, I do not think as much of it I did not place any order this year
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Response from tompress.com
Hello,
Thank you for your kind review of Tom Press. Société des Avis Garantis works well for us, the Tom Press company, and your rating is for Tom Press.
Please feel free to make this rating consistent with your comment.
We look forward to seeing you again on our site.
E
ELIANE M.
Rating: 3 out of 5
following a purchase from 05/03/2024
Everything was impeccable as always. Thank you
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ARNAUD B.
Rating: 3 out of 5
following a purchase from 27/02/2024
Delivery time out of date...not usual... we'll see next time?
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OLIVIER L.
Rating: 1 out of 5
following a purchase from 06/02/2024
Poor quality mincer If this is for beginners, watch out for the finger. The meat had great difficulty passing through the mincer. Then I tried to tighten it a little and it broke. Best regards.
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
If you have any problems using your chopper, we'll be happy to help you by e-mail or phone Monday to Friday.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
TomPress
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ALAIN M.
Rating: 3 out of 5
following a purchase from 02/04/2024
Too bad. That. The size of the gloves is for women's hands. The old gloves I bought from you were bigger!!!!
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Response from tompress.com
Hello, Thank you for your comment which will enable us to improve the quality of our services to provide you with a fully satisfactory shopping experience. Best regards.
TomPress
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