The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Never received the order and too long to get a refund
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Response from tompress.com
Hello Mr. Bouchot,
We are sincerely sorry for this situation and completely understand your disappointment, especially regarding the delay before the refund.
Unfortunately, the package was lost by La Poste, and we could not act directly on its delivery. As soon as the loss was confirmed, we processed the refund for your order on 27/08.
We regret that this experience has been so long and we apologize for the inconveniences caused.
We hope nonetheless to have the opportunity to provide you with a better experience on your next order.
Best regards,
The TOM PRESS team
G
Gertraud W.
Rating: 4 out of 5
following a purchase from 03/08/2026
Good product
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Response from tompress.com
Hello Gertraud,
We warmly thank you for your positive feedback and are delighted to learn that you are satisfied with your product. Your opinion is very important to us and motivates us to continue improving our services.
Best regards,
The tompress.com team
F
Fanny S.
Rating: 1 out of 5
following a purchase from 29/07/2026
First use today, the amount is already starting to twist
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Response from tompress.com
Hello Fanny,
We sincerely apologize that your first use did not go as planned and that you encountered a problem with your item. A customer service file is being processed. You will be contacted again after your file has been processed.
Best regards,
The tompress.com team
C
Corinne C.
Rating: 4 out of 5
following a purchase from 30/06/2026
The delay in receiving our slicer was much longer than usual but the people on the phone were very professional!
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Response from tompress.com
Hello Corinne,
We sincerely thank you for your feedback and understanding regarding the delivery delay. We are pleased to hear that our team was able to provide you with professional assistance over the phone.
Looking forward to serving you again,
The tompress.com team
J
Jean S.
Rating: 4 out of 5
following a purchase from 27/07/2026
In accordance with the order, received quickly
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Response from tompress.com
Hello Jean,
We sincerely thank you for your positive feedback. We are delighted to hear that your order was in accordance and that you received it quickly. Your satisfaction is our greatest reward.
Best regards,
The tompress.com team
F
Fabrice C.
Rating: 4 out of 5
following a purchase from 25/01/2026
hello 6 months to receive the item a bit long
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Response from tompress.com
Hello Fabrice,
We sincerely thank you for your feedback and are delighted that you have received your item! We understand that the delay may have seemed long and appreciate your patience as well as your understanding.
We hope to see you soon in our online store.
Best regards,
The Tompress.com team
G
Guy R.
Rating: 4 out of 5
following a purchase from 07/06/2026
slow delivery (2 months=
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Response from tompress.com
Hello Guy,
We sincerely thank you for your review and are pleased to learn that you are generally satisfied with your experience. We take your feedback regarding delivery into account and strive to improve this service.
We wish you an excellent day,
The tompress.com team
A
Alain M.
Rating: 4 out of 5
following a purchase from 27/07/2026
ok
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Response from tompress.com
Hello Alain,
We warmly thank you for your positive review! We are delighted that your experience met your expectations. Your satisfaction is our priority and we hope to see you very soon in our store.
Best regards,
The tompress.com team
F
Francois G.
Rating: 4 out of 5
following a purchase from 24/07/2026
Very fast shipping unfortunately delivery took 4 days by Chronopost while I had paid an additional €6.90 to be sure of being delivered quickly. Carrier to be banned rarely respects delivery times.
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Response from tompress.com
Hello François,
We sincerely thank you for your positive feedback and are pleased to learn that the shipping was fast on our side. However, we regret that the delivery by Chronopost did not meet your expectations and understand your frustration.
We hope to see you soon in our store for new shopping experiences.
Best regards,
The tompress.com team
L
Loryne D.
Rating: 1 out of 5
following a purchase from 22/07/2026
Before placing the order and for information regarding a potential order, customer service was very responsive. However, upon receipt, while we discovered impacts on a stainless steel element and a lack of paint, the responses have become longer and for now, we still do not have a solution to our problem, which prevents us from using the material while waiting for their response.
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Response from tompress.com
Hello,
Thank you for your patience and we apologize for this processing delay.
Your file has been processed. However, the delay has been exceptionally extended due to the holiday period, which has caused a temporary slowdown in our usual timelines.
Thank you for your understanding and we remain at your disposal for any further questions.
Best regards,
The tompress.com team
A
Agnes G.
Rating: 4 out of 5
following a purchase from 13/07/2026
Very good product
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Response from tompress.com
Hello Agnès,
We warmly thank you for your positive feedback and are delighted to learn that you are satisfied with your product. Your satisfaction is our priority, and your comments encourage us to continue improving our service.
Best regards,
The tompress.com team
E
Eric F.
Rating: 4 out of 5
following a purchase from 12/07/2026
Well received on the scheduled date
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Response from tompress.com
Hello Eric,
We sincerely thank you for your positive feedback and are delighted to hear that your order was received on time. Your satisfaction is our priority and we hope to see you again soon in our store.
Best regards,
The tompress.com team
M
Matthieu B.
Rating: 4 out of 5
following a purchase from 12/07/2026
Very good
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Response from tompress.com
Hello Matthieu,
We sincerely thank you for your positive review and for the rating you gave us. It is a pleasure to know that your experience met your expectations. We would be delighted to see you again soon in our online store.
Best regards,
The tompress.com team
E
Eric M.
Rating: 1 out of 5
following a purchase from 11/07/2026
Returned package, the product was poorly packaged, so it arrived broken. No feedback from Tompress....
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Response from tompress.com
Hello Eric,
We are sincerely sorry that you received the damaged package. Our after-sales service has received your package and the refund has been processed. Please do not hesitate to contact us for any information.
Best regards,
The Tompress team
J
Jean Loup L.
Rating: 4 out of 5
following a purchase from 08/07/2026
Fast and compliant delivery
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Response from tompress.com
Hello Jean Loup,
We sincerely thank you for your positive feedback. We are delighted to learn that you appreciated the speed and compliance of our delivery service.
Best regards,
The tompress.com team
J
Jean-Christophe T.
Rating: 4 out of 5
following a purchase from 05/07/2026
product perfectly matches the indicated measurements
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Response from tompress.com
Hello Jean-Christophe,
We sincerely thank you for your positive feedback. We are delighted to learn that the product perfectly meets your expectations. Your satisfaction is our priority and we hope to see you again soon in our store.
Best regards,
the tompress.com team
S
Serge C.
Rating: 4 out of 5
following a purchase from 06/07/2026
Always efficient in deliveries, but a doubt about the product's effectiveness! Sorry.
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Response from tompress.com
Hello Serge,
We sincerely thank you for your positive feedback regarding our delivery efficiency. We understand your reservation about the product and encourage you to reach out to us for any questions or clarifications. Your satisfaction is essential to us and we hope to see you again soon in our store.
Best regards,
the tompress.com team
S
Sébastien G.
Rating: 1 out of 5
following a purchase from 29/06/2026
The tool is sold as a reber N5, while it does not fit the reber N5 that I own. The size is much smaller, the designation is not compliant.
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Response from tompress.com
Hello,
We are sorry that this accessory does not meet your expectations.
After verification, the reference shipped is indeed compliant with the description of the ad. However, there are several versions of accessories, and the model ordered does not match that of your epineuse.
We discussed this morning over the phone and the reference of the accessory compatible with your model has been communicated to you.
We are waiting for the return of the items in order to proceed with the refund.
Our customer service remains at your disposal.
Best regards,
The Tom Press team
D
Denis J.
Rating: 1 out of 5
following a purchase from 29/06/2026
I was assured that the product would arrive the next day, but that was not the case; it arrived too late!
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Response from tompress.com
Hello,
We are sincerely sorry that your experience did not meet your expectations due to this delivery delay.
As agreed with our after-sales service, your case has been handled and the express delivery fees have been refunded to compensate for this inconvenience.
We understand your disappointment and are doing everything we can to prevent this type of situation from happening again. We hope to have the opportunity to provide you with a better experience on your next order.
Best regards,
The Tom Press team
D
Daniel M.
Rating: 4 out of 5
following a purchase from 23/06/2026
Perfect
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Response from tompress.com
Hello Daniel,
We sincerely thank you for your positive feedback! We are delighted to hear that you are satisfied with your experience on tompress.com. Your satisfaction is our greatest reward.
Best regards,
The tompress.com team
J
Jean-Luc R.
Rating: 1 out of 5
following a purchase from 24/06/2026
I still haven't received my package ?????.
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Response from tompress.com
Hello Jean-Luc,
We are sincerely sorry that you have not yet received your package. A customer service file has been opened and your complaint is being processed with Colissimo. We are doing our best to resolve this issue.
Best regards,
The tompress.com team
P
Patrice B.
Rating: 4 out of 5
following a purchase from 19/06/2026
Top delivery
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Response from tompress.com
Hello Patrice,
We sincerely thank you for your feedback and are delighted to learn that the delivery met your expectations. We hope to see you again very soon in our store for new shopping experiences.
Best regards,
The tompress.com team
J
Jocelyne P.
Rating: 4 out of 5
following a purchase from 12/06/2026
All items are compliant
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Response from tompress.com
Hello Jocelyne,
We sincerely thank you for your positive feedback! We are delighted that the items met your expectations. Your satisfaction is our priority and we hope to see you again soon in our store.
Best regards,
The tompress.com team
H
Hubert T.
Rating: 1 out of 5
following a purchase from 11/06/2026
This is complete nonsense!
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Response from tompress.com
Hello Hubert,
We are sorry to learn that your experience did not meet your expectations. Your feedback is valuable to us and we would like to understand your situation better. Please feel free to contact us directly so that we can find a solution together.
Best regards,
The tompress.com team
J
Julien Z.
Rating: 1 out of 5
following a purchase from 10/06/2026
It's a shame we can't use zero capucin or the paint doesn't hold and runs into the meat on the first use!!!!
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Response from tompress.com
Hello Julien,
We apologize for the inconvenience encountered during your order. As soon as we received your complaint, we took care of your request and proceeded with the refund.
We hope this solution met your expectations and we remain at your disposal if you have any questions. Your satisfaction is our priority.
Best regards,
The tompress.com team
B
Bruno C.
Rating: 4 out of 5
following a purchase from 08/06/2026
Quality of the ordered part, delivery time respected Looking forward to the next order
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Response from tompress.com
Hello Bruno,
We sincerely thank you for your positive feedback and are delighted to learn that the quality of your part met your expectations. We will be happy to welcome you again for your next order.
Best regards,
The tompress.com team
L
Lepetit M.
Rating: 1 out of 5
following a purchase from 17/02/2026
5 months for a spoon, certainly large, but still!!
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Response from tompress.com
Hello,
We are sorry that the delivery time for your order did not meet your expectations.
This exceptionally long delay is due to supply constraints beyond our control. We completely understand your frustration and sincerely regret this wait.
We thank you nonetheless for your patience and hope that the quality of this large spoon will meet your expectations.
Best regards,
The Tom Press team
M
Michel L.
Rating: 1 out of 5
following a purchase from 04/06/2026
Perfect
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Response from tompress.com
Hello,
Thank you very much for your comment, which makes us very happy!
However, we noticed that your review shows a one-star rating, while your comment is very positive. This may be a selection error.
If that is the case, please feel free to change your rating. It would help us a lot and better reflect your experience.
Thank you again for your trust, and we look forward to serving you again!
Best regards,
The Tom Press team
B
Béatrice M.
Rating: 4 out of 5
following a purchase from 02/06/2026
Very well thank you
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Jean François G.
Rating: 4 out of 5
following a purchase from 02/06/2026
The boxes were dented in the intact packaging
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Response from tompress.com
Hello,
We are sorry to hear that you received dented boxes.
We pay special attention to the preparation of our packages and sincerely regret that the products arrived in this condition despite intact packaging.
Please do not hesitate to contact our customer service to report any issues encountered upon receiving your order. We will then be able to review your request and offer you an appropriate solution.
We are sorry to hear that the removable silicone spout did not meet your satisfaction.
We place great importance on the quality of our products and would have liked to discuss with you to understand the problem encountered and offer you an appropriate solution.
Please do not hesitate to contact our customer service to report any difficulties with a received item. Our team is at your disposal to assist you and find the best solution.
Best regards,
The Tom Press team
J
Jacqueline R.
Rating: 1 out of 5
following a purchase from 05/05/2026
The indicated dimensions do not match the mandoline.
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Response from tompress.com
Hello,
We are sorry to learn that the dimensions of the mandoline do not meet your expectations.
The dimensions indicated in the product sheet correspond to the characteristics of the item, but we understand that they may not have suited your use.
However, we would have liked to be able to discuss with you to verify together the information of your order and assist you in finding a solution.
Please do not hesitate to contact our customer service to report any issues encountered with a received item. Our team is at your disposal to help you.
Best regards,
The Tom Press team
K
Kilian L.
Rating: 4 out of 5
following a purchase from 19/05/2026
Very good product I recommend
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Response from tompress.com
Hello,
Thank you very much for your positive feedback and for the trust you place in us.
We are delighted to know that your experience with our product has satisfied you. Your satisfaction is our priority, and we also take into account your 4-star rating which encourages us to continue improving our services.
We look forward to assisting you with your next order.
Best regards,
The Tom Press team
J
Jean Louis C.
Rating: 4 out of 5
following a purchase from 01/05/2026
Perfect
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L
Laurence S.
Rating: 4 out of 5
following a purchase from 09/05/2026
Very good
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Olivier N.
Rating: 1 out of 5
following a purchase from 11/05/2026
serious and quick
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Response from tompress.com
Hello Olivier,
Thank you for your feedback. Your satisfaction is important to us.
See you soon!
Best regards,
the tompress.com team
E
Eric C.
Rating: 4 out of 5
following a purchase from 30/04/2026
Very good items
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C
Cathie B.
Rating: 1 out of 5
following a purchase from 25/02/2026
Delay much too long for spare parts, more than 2 and a half months waiting between the order and delivery.
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C
Claudine C.
Rating: 1 out of 5
following a purchase from 07/05/2026
Product does not meet our expectations. We wanted rubber and not plastic, and the diameter does not match. Nothing to do with your product description.
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M
Marica S.
Rating: 1 out of 5
following a purchase from 04/05/2026
nothing is right...the dimensions are too small
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