Customer reviews of tompress.com

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 21 564 published reviews
5 17,1k 79% 4 2 842 13% 3 709 3% 2 412 2% 1 519 2%

Summary of reviews

The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.

Reviews 1 and 4 stars

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B
Bruno M.
Rating: 4 out of 5
following a purchase from 19/12/2024
Satisfied
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M
Marinette C.
Rating: 4 out of 5
following a purchase from 22/12/2024
Arrived on time, no problem.
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J
Jean-Luc D.
Rating: 4 out of 5
following a purchase from 20/12/2024
Fast delivery, products as expected.
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D
Daniel L.
Rating: 4 out of 5
following a purchase from 17/12/2024
Correct
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Philippe L.
Rating: 1 out of 5
following a purchase from 10/12/2024
I received my parcel in time and in time the problem is that what I received does not correspond to my order I ordered a saw of butcher of 45cms and one sends to me a blade of 46,5 cms the error is allowed one asks me to certify the error thing which I made by sending a photograph with the meter like justifying the length since more news without response of your share I think that I will go further with 50 million consumers even with my lawyer cordially
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P
Patrice L.
Rating: 1 out of 5
following a purchase from 16/12/2024
I sent you several emails because I had to offer the smoker for a birthday and it arrived 3 days later... So my brother went back home to Brittany without his present.....
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B
Bernadette B.
Rating: 1 out of 5
following a purchase from 16/12/2024
Very dissatisfied tagine in a thousand pieces not even wrapped in bubble wrap put in the box without any protection Photos of the tagine sent And we are still waiting to be refunded Thank you for doing so quickly
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C
Christian J.
Rating: 4 out of 5
following a purchase from 16/12/2024
No problem
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C
Claude C.
Rating: 4 out of 5
following a purchase from 14/12/2024
Happy with my order
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J
Jean-Marie R.
Rating: 1 out of 5
following a purchase from 14/12/2024
Fragile item, no. bubble wrap, was wandering around in its box, arrived broken. In the process of being exchanged, so we're waiting!
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Response from tompress.com
Hello,
The after-sales service file is open. We will get back to you shortly.
Thank you very much!
D
Dominique V.
Rating: 1 out of 5
following a purchase from 04/12/2024
I'm satisfied with my last order, the one before that I still haven't received.
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Response from tompress.com
Hello Mr Vaillant,
Please contact our sales department on 05 63 71 44 99.
T
Thierry L.
Rating: 4 out of 5
following a purchase from 09/10/2024
Received and compliant
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N
Nathalie S.
Rating: 1 out of 5
following a purchase from 04/11/2024
The delivery time was more than 4 weeks and the product is not the right one.
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Response from tompress.com
Hello Mrs Saugeot,
Please contact our sales department on: 05 63 71 44 99 or our after-sales service ([email protected]).
Thank you for your confidence.
G
Gerard S.
Rating: 4 out of 5
following a purchase from 12/12/2024
Nothing to say
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Maria Rosa S.
Rating: 4 out of 5
following a purchase from 11/12/2024
In time, efficient,
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Gérald D.
Rating: 4 out of 5
following a purchase from 09/12/2024
everything is perfect a little expensive for this room
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Patrice D.
Rating: 4 out of 5
following a purchase from 09/12/2024
Very good
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J
Jean Claude G.
Rating: 4 out of 5
following a purchase from 05/12/2024
Difficulty in ordering with a site on the Net that did not work. Otherwise, for the delivery and the product received, no problem.
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A
Alain M.
Rating: 4 out of 5
following a purchase from 05/12/2024
Very satisfied with the after-sales service, very good follow-up and prompt resolution of problems.
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C
Christian M.
Rating: 4 out of 5
following a purchase from 26/11/2024
Very good service, but internal website needs improvement
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O
Olivier K.
Rating: 1 out of 5
following a purchase from 29/08/2024
Bought a REBER 22 meat grinder, which is badly tinned and pitted with rust. Response from Tom Press, without the slightest request for clarification: it's because I didn't dry and oil it.
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M
Marthe G.
Rating: 4 out of 5
following a purchase from 03/12/2024
Very. Fine
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P
Philippe P.
Rating: 1 out of 5
following a purchase from 03/12/2024
bonjour le pas de vis ne va pas vous avez mis un pas de vis de Reber 22 ref 8013152470401
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E
Evelyne K.
Rating: 1 out of 5
following a purchase from 03/12/2024
The vegetable mill I ordered is just unusable, a catastrophe...
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Response from tompress.com
Hello,
We take note of your comment, but could you give us a little more explanation? Please contact our sales department on 05 63 71 44 99.
Best regards.
J
Joel V.
Rating: 4 out of 5
following a purchase from 03/12/2024
Fast and reliable ordering
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J
Jacky S.
Rating: 4 out of 5
following a purchase from 30/11/2024
satisfied
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M
Marcel V.
Rating: 4 out of 5
following a purchase from 02/12/2024
well
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P
Pascal V.
Rating: 4 out of 5
following a purchase from 02/12/2024
Delivered on time.
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L
Léo M.
Rating: 4 out of 5
following a purchase from 02/12/2024
Item conforms and smooth. Delivery time a little long (order placed on Monday and delivery on Friday) although indicated as 48h on the site. The only drawback.
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J
Jean-Paul L.
Rating: 4 out of 5
following a purchase from 01/12/2024
perfect casings
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B
Bruno J.
Rating: 1 out of 5
following a purchase from 30/11/2024
Parcel sent to a relay point, the post office, which could not receive it because of its size. Treasure hunt for two weeks due to various changes in delivery location. The parcel is finally back with TOMPRESS.
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O
Olivier E.
Rating: 4 out of 5
following a purchase from 28/11/2024
All OK!
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A
Alain F.
Rating: 4 out of 5
following a purchase from 18/11/2024
Serious packaging for the weight (22 kgs), the device works perfectly, only time will tell how reliable it is. Company to be recommended
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J
Joel L.
Rating: 4 out of 5
following a purchase from 26/11/2024
.
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A
Alain Z.
Rating: 4 out of 5
following a purchase from 22/11/2024
Very good except for the delivery. I had to pay for it because I wanted a relay point but I didn't need Chronopost. So giving the possibility of relay point without urgency, so free
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C
Charles T.
Rating: 4 out of 5
following a purchase from 24/11/2024
Fine
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F
Frederic B.
Rating: 1 out of 5
following a purchase from 20/11/2024
I didn't get the right hoses
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Response from tompress.com
Hello,
The SAV file has been opened and the problem is on the way to being resolved.
Thank you for your confidence.
Best regards.
P
Patrice G.
Rating: 4 out of 5
following a purchase from 21/11/2024
.
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J
Jean Jacques I.
Rating: 4 out of 5
following a purchase from 12/11/2024
Very large parcel for small items. reducing the packaging to the correct size would be nice. otherwise satisfied with the order.
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H
Habib B.
Rating: 4 out of 5
following a purchase from 20/11/2024
Fine
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