The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Tom press always on top as usual, a delivery company GEODIS, the delivery man, who had already come, refused to enter the garden and lowered the package on the road, I had to fight a few minutes for him to agree to put the pallet in front of my house.
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Response from tompress.com
Hello Cyril, thank you for your positive review of tompress.com! We are delighted to hear that you are satisfied with our services. Regarding your delivery experience with GEODIS and Le Livreur, we will inform our logistics department in order to improve the quality of our services. We hope to see you soon on our site. Thank you for your confidence. The Tom Presse team.
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Olivier B.
Rating: 4 out of 5
following a purchase from 08/08/2024
Use on a gas fire, very good. To see in time with the enamel of the pot if it does not degrade.
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Response from tompress.com
Dear Olivier, thank you for your feedback on our tompress.com website. We are delighted to know that you are satisfied with the use of our cooking pot on a gas fire.
Have a nice day. The Tompress team.
J
Jean-Claude C.
Rating: 4 out of 5
following a purchase from 07/08/2024
Fast and attractive
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Response from tompress.com
Thank you for your review, Jean-Claude. We're delighted that you've enjoyed our tompress.com site. We strive to provide a smooth navigation and a relevant product selection for our customers. Please don't hesitate to come back to us if you need any help or advice. We wish you an excellent day!
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Anny D.
Rating: 1 out of 5
following a purchase from 06/08/2024
I received spices that were several months out of date and unusable.
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Response from tompress.com
Hello ,
If you have received expired products, this is obviously a mistake.
Please send us an e-mail with photos of the spices and the expiration date, as well as your invoice by e-mail to [email protected].
We'll do what's necessary.
We apologize again for this inconvenience.
TomPress
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Sylvie J.
Rating: 4 out of 5
following a purchase from 07/08/2024
Good product Delivery time respected
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Response from tompress.com
Thank you for your positive review of our site, Sylvie. We are delighted that you are satisfied with our products and delivery times. We hope to see you soon on tompress.com.
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Celian S.
Rating: 4 out of 5
following a purchase from 05/08/2024
Order received quickly 2 broken jars but overall everything is fine
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Response from tompress.com
Thank you for your feedback, Celian. We are delighted that you enjoyed the speedy delivery of your order. We're sorry about the two broken pots.
We hope to see you soon on our site.
Have a nice day!
M
Marie France V.
Rating: 4 out of 5
following a purchase from 04/08/2024
satisfied with the product thank you
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Response from tompress.com
Hello Marie France, we are delighted that you are satisfied with our product on tompress.com. Your satisfaction is our priority and we look forward to continuing to offer you quality products. Thank you for your review and your 4/5 rating. See you soon on our site!
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Nathalie G.
Rating: 4 out of 5
following a purchase from 04/07/2024
The parcel was well packed and the product met my expectations.
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Response from tompress.com
Hello Nathalie, thank you for your positive feedback on our tompress.com website. We are delighted that you are satisfied with your order and the quality of our products. Don't hesitate to come back to us if you need anything. We wish you a pleasant day!
J
Julien L.
Rating: 1 out of 5
following a purchase from 29/06/2024
I didn't get the product I ordered, it was replaced by another one that I would never have bought. Thanks anyway for the 20% compensation.
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Response from tompress.com
Hello Julien, we're sorry for the inconvenience.
As you indicated, this is a change of range by our manufacturer.
We have of course offered you to keep the product with a discount, since apart from the aesthetic aspect its usefulness remains the same.
Enjoy your products.
See you soon on our site!
TomPress
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Laurence A.
Rating: 1 out of 5
following a purchase from 27/06/2024
Either a part is missing or it's poorly designed. My jars are floating
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Response from tompress.com
Hello ,
Depending on the model of jar, it is advisable, especially when there is a lot of space between them, to wedge cloths in the gaps between the jars or to wrap a tea towel around each glass.
This way, your preserves are well protected from each other and from the swirls of boiling water.
TomPress
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Roger C.
Rating: 4 out of 5
following a purchase from 20/06/2024
Very good roasting system, would have liked a slightly larger dish
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Response from tompress.com
Thanks for your feedback, Roger. We're delighted that you like our roasting system. We'll take your suggestion for a larger dish into account and do our best to improve our products in the future. Thank you again for your trust and your high 4-star rating. Have a nice day!
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Frédéric M.
Rating: 4 out of 5
following a purchase from 18/06/2024
Hello everyone, I'm satisfied with my purchase, but I'm taking off one star because the package was opened and right where there was the delivery note and a small item ordered, fortunately, it was neither lost nor stolen. I don't agree with the use of adhesive tape, but it would be a good thing to secure the parcels better, because between your warehouse and people's homes, there's a transport jungle! Thank you.
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Camille C.
Rating: 4 out of 5
following a purchase from 17/06/2024
To date, I've had no derogatory comments, and I hope they last. Congratulations. Best regards.
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Marguérite R.
Rating: 4 out of 5
following a purchase from 12/06/2024
The parcel arrived quickly, containing the desired products and in good condition. We are very happy with it.
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Anthony F.
Rating: 1 out of 5
following a purchase from 06/06/2024
Disappointed. Performances differ between the information on the website and that in the parcel. Burner power is very low compared to what is promised. The control knobs are wobbly and of very poor quality. However, the rest of the stove is of good quality. In conclusion, the price is 3X too high for the performance.
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Response from tompress.com
Dear Guest , we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
I'm still surprised by your answer concerning this burner, which is appreciated by our customers.
If you felt that the finish was too light, you could always send us a return or contact us when you received the product.
TomPress
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Violaine S.
Rating: 4 out of 5
following a purchase from 28/05/2024
very happy with the speed of delivery and the pan, however, the hose was folded in the packaging and keeps its fold, which is not practical for emptying the pan...
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Response from tompress.com
Hello Violaine,
Thank you for your feedback on our tompress.com website. We are happy to hear that you are satisfied with our fast delivery service and the quality of the pan you purchased.
We are sorry to hear that the pipe was damaged during delivery. We will pass this information on to our packaging department so that they can take steps to avoid this type of problem in the future.
We thank you for your confidence and hope to see you soon on tompress.com.
Yours faithfully
The tompress.com team
Y
Yvan E.
Rating: 4 out of 5
following a purchase from 05/01/2024
Very satisfied good material
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Response from tompress.com
Thank you very much for your positive feedback! We are delighted that you are satisfied with our TomPress site.
Please don't hesitate to contact us if you need any help or advice. Have a nice day!
J
Jean-Paul P.
Rating: 4 out of 5
following a purchase from 18/05/2024
The site is very good, but the relay point (Luchini in Sartène) is terrible.
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Response from tompress.com
Thank you very much for your positive feedback, we are delighted that you have enjoyed our products and our site .
We're sorry you had such a bad experience at your relay point.
We hope to see you soon on Tompress.com.
P
Ph D.
Rating: 4 out of 5
following a purchase from 16/05/2024
quality products to improve packaging quality for shipment
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Response from tompress.com
Hello and thank you for your positive review of our TomPress website.
We are delighted that you liked the items you ordered.
We have taken your comment on the packaging into account and will do our utmost to improve our packaging in the future.
Thank you again for your confidence.
Have a nice day. The TomPress team
P
Paul S.
Rating: 4 out of 5
following a purchase from 15/05/2024
Meets expectations (product and delivery)
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Response from tompress.com
Thank you very much for your positive feedback, Paul!
We're delighted that your order on our TomPress site lived up to your expectations.
Don't hesitate to come back to us if you need anything, we'll be happy to assist you.
Have a nice day!
E
Eric B.
Rating: 4 out of 5
following a purchase from 10/05/2024
Hello, despite a small misunderstanding about my basket, the two times I spoke with customer service, I appreciated the willingness to listen and finalize my order in a good and courteous manner, thank you to these people.
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Response from tompress.com
Thank you very much Eric for your positive feedback on TomPress, it makes us very happy!
We'll do everything we can to keep you satisfied.
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Marie D.
Rating: 1 out of 5
following a purchase from 18/03/2024
these devices do not work!
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
I hope that our telephone conversation was able to meet your expectations and provide you with the solution you were looking for.
We look forward to serving you again and providing you with a better experience.
P
Peinture B.
Rating: 4 out of 5
following a purchase from 07/03/2024
Good product but now the wait for orders is much too long for shipping. We need to review this quickly.
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Response from tompress.com
Dear Customer,
Thank you very much for taking the time to give us your feedback.
We are delighted that you like our products.
We will do everything we can to shorten your wait.
TomPress
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Maurice A.
Rating: 4 out of 5
following a purchase from 24/01/2024
Very quick response for shipping thank you
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Response from tompress.com
Mr Autigeon, thank you very much for taking the time to share your impressions with us. It's a pleasure to know that our customers are satisfied.
One of our priorities is to do everything we can for each and every one of our customers.
We look forward to hearing from you!
Have a nice day,
We remain at your disposal.
Yours sincerely
Sylvère
TOMPRESS Customer Service
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Murielle C.
Rating: 1 out of 5
following a purchase from 25/01/2024
Damaged
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
During transportation, this kind of inconvenience can happen.
That's why we're available Monday to Friday from 09:00 to 18:00 by phone and e-mail, to help you resolve the situation.
Please do not hesitate to contact us as soon as you receive your parcel.
We look forward to serving you again and providing you with a better experience.
We remain at your disposal.
Yours sincerely
Sylvère Dupont de Lataulade
Tom Press
Sales Department
ZA de la Condamine
81540 SOREZE
This time it's fine... Last time my parcel was damaged.
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Renaud P.
Rating: 1 out of 5
following a purchase from 29/02/2024
Disappointed with my order, I was missing one item out of all my purchases.
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
If a product is missing from your order, please do not hesitate to contact our customer service team, Monday to Friday by phone or e-mail.
We always do our utmost to find a satisfactory solution for our customers.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
We remain at your disposal.
Best regards.
TomPress
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Dominique M.
Rating: 1 out of 5
following a purchase from 26/02/2024
Perfect, just what I needed
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Response from tompress.com
Thank you very much for taking the time to give us your feedback. It's a pleasure to know that our customers are satisfied. Don't hesitate to visit us again!
A very pleasant day to you,
Tom Press
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Jean A.
Rating: 4 out of 5
following a purchase from 28/02/2024
Perfect
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Laurent C.
Rating: 4 out of 5
following a purchase from 02/01/2024
Very good
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Nicole R.
Rating: 4 out of 5
following a purchase from 24/11/2023
four stars . there are always good ideas that you can't find elsewhere or that you wouldn't have thought of .
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Claude H.
Rating: 1 out of 5
following a purchase from 07/03/2024
Hello ! I still haven't been able to find parts to adapt the herb burner with the vineo gas bottle holder (screw screw thread contrary to the screw threads commonly used in France!!!).
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Response from tompress.com
Hello Mr Hernandez
Since your message, we've had the pleasure of speaking by telephone.
I hope our advice has helped you find a solution.
Thank you for contacting us and giving our opinion, which we have appreciated and taken into account.
Thank you for contacting us and giving our opinion, which we have appreciated and taken into account.
Very nice day to you,
TomPress
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Frederic P.
Rating: 1 out of 5
following a purchase from 23/02/2024
Product, vacuum packing machine, arrived damaged. Returned in the same condition despite being taken care of by after-sales service. Request for refund made and obtained. Tom Press never again.
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Response from tompress.com
Hello,
The defective product was repaired and returned to you in working order.
You asked for a refund, which was given within the deadline.
We are sorry that your experience did not live up to your expectations.
TomPress
We're sorry your experience didn't live up to your expectations.
TomPress
D
Didier B.
Rating: 4 out of 5
following a purchase from 09/02/2024
Nothing to say c top
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Sylvie D.
Rating: 4 out of 5
following a purchase from 23/02/2024
in-store purchase, pleasant welcome, good advice
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Graziella B.
Rating: 1 out of 5
following a purchase from 09/04/2024
Fast delivery. Perfect packaging. Top
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Response from tompress.com
Thank you very much for taking the time to give us your feedback. It's a pleasure to know that our customers are satisfied.
Don't hesitate to visit us again!
A very pleasant day to you,
TomPress
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Christian P.
Rating: 1 out of 5
following a purchase from 18/01/2024
despues de ver en youtube un video donde se muestra la exptracion de puree de castañas, compre la maquina y trate de procesarcastañas si resultados esto muy decepcionado .
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Response from tompress.com
Hello m porte
You can contact us by email so we can help you get the most out of your product and see together what difficulties you are encountering.
I wish you a good day.
TomPress
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Jacques C.
Rating: 4 out of 5
following a purchase from 16/02/2024
satisfied with my order, fast delivery.good.
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Martine C.
Rating: 4 out of 5
following a purchase from 16/01/2024
Satisfied with my order. Thanks Tompress
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Eric L.
Rating: 4 out of 5
following a purchase from 20/10/2023
very good value for money
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