The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Quick ordering system and delivery time Good product that meets my expectations, alas with instructions that are too basic (but I managed to get by). Tompress should nevertheless conduct a post-shipment satisfaction survey to improve the customer experience.
Translated reviews
H
HENRI B.
Rating: 1 out of 5
following a purchase from 26/01/2024
Very average device, not professional at all
Translated reviews
Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
If you are looking for a specific item and have any doubts about its use or quality, you can contact our customer service department by phone or e-mail from Monday to Friday.
We always do our best to advise you.
We look forward to serving you again and providing you with a better experience.
We wish you a pleasant day.
TomPress.
D
DOMINIQUE E.
Rating: 4 out of 5
following a purchase from 03/04/2024
Very good
Translated reviews
R
RAPHAEL J.
Rating: 4 out of 5
following a purchase from 25/03/2024
Quick dispatch of a cracked plastic part, but does not affect its operation in any way.
Translated reviews
V
VALERIE T.
Rating: 4 out of 5
following a purchase from 29/01/2024
Compliant
Translated reviews
A
ARIANE P.
Rating: 1 out of 5
following a purchase from 25/10/2023
unacceptable delivery times (over 6 months, no news from the site, impossible to obtain information, blocks the entire order even if some items are in stock)
Translated reviews
Response from tompress.com
Thank you for sharing your review of tompress.com,
Thank you for sharing your opinion on tompress.com
We apologize for the delay, which is beyond our control.
Please be assured that we are doing our best to improve product availability and will announce precise lead times as soon as we are aware of them.
Best regards.
TomPress
C
CATHERINE G.
Rating: 1 out of 5
following a purchase from 11/12/2023
The vinegar tap was missing
Translated reviews
Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
If the product does not correspond to your order, or if a part is missing, please do not hesitate to contact our customer service team, Monday to Friday, by phone or e-mail.
We always do our utmost to find a satisfactory solution for our customers.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
We remain at your disposal.
Best regards.
Sylvère Dupont de Lataulade
Tom Press
Sales Department
ZA de la Condamine
81540 SOREZE
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
Product inversion can sometimes occur, although this is rare.
If the product doesn't match your order, don't hesitate to contact our customer service team, Monday to Friday by phone or e-mail.
We always do our utmost to find a satisfactory solution for our customers.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
We remain at your disposal.
Best regards.
Sylvère Dupont de Lataulade
Tom Press
Sales Department
ZA de la Condamine
81540 SOREZE
thermometer not working. Obligation to provide proof with 2 other thermometers that the product does not work. UNPROFESSIONAL SERVICE
Translated reviews
Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
These verification requests are required by our manufacturer for the follow-up of your after-sales service.
Their purpose is to determine the cause of the problem as accurately as possible, and to find a solution for you as quickly as possible.
We look forward to serving you again and providing you with a better experience.
We remain at your disposal.
Yours sincerely
Tom Press
N
NICOLE R.
Rating: 4 out of 5
following a purchase from 27/11/2023
Very serious site
Translated reviews
L
LILIANE B.
Rating: 4 out of 5
following a purchase from 15/11/2023
the only reproach is a too long wait for you to be restocked on this article
Translated reviews
S
SOCCA R.
Rating: 1 out of 5
following a purchase from 19/12/2023
Still waiting for my purchase More than 2 months... Being a good and regular customer, I don't understand your way of proceeding.
Translated reviews
Response from tompress.com
Hello,
Thank you for your message.
We expect to restock your items within 1 to 2 weeks.
You will be informed of the departure of your order by email.
Thank you for your understanding.
We remain at your disposal.
Sincerely yours.
Sylvère Dupont de Lataulade
Tom Press
Sales Department
ZA de la Condamine
81540 SOREZE
the tomato de-seeder works well. its design seems to have been thought out for high-volume uses (installation on a corner table and large container at floor level). juice evacuation is not practical on a kitchen table due to the low height of the support (barely a plate can be used to collect the juice). the manual model has a lower co
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Very well packaged. However, no appointment made for delivery. Delivered to a neighbor without checking.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
-
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
speed of delivery product conformity almost made-to-measure delivery
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
-
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
The Tompress service provides fast, accurate answers to questions, both in writing and over the phone.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
CLEAR
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
response time to complaints about broken sterilizer lids
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Overall, I'm very satisfied with your plancha. The delivery went very smoothly, no problems whatsoever. The griddle is exactly what I expected, it's really good quality, heating is fast and evenly distributed, and cooking is perfect. The only small drawback is that a small bubble of enamel came off during the first heating. I've attached a photo. It's a small flake on the periphery
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
-
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
I ordered a part (blade extractor) for my Berkel HOME LINE 200 slicer but the part delivered does not correspond at all to my order. I called a week ago and I'm sure they'll do what's necessary to order the right part! As you can see on the picture the wording doesn't match the part!!!! I'm waiting and hoping I won't have to wait too long !!!
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
I thought I had a handle to hold the tripod, without a handle it's not practical at all!
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Fast delivery and very well packaged product.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
-
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Good item but shipping costs too high for a very light item.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
-
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
fast, attentive service
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
speed
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
Hello, the parcel arrived well packed but dropped off at my neighbors, so they didn't open it. The bbq inside arrived scratched and some parts twisted. A scandal for a product of this price. Of course, it's easy for you to say that you have to open the parcel in front of the deliveryman. Who does that in 2023 when we know that delivery companies are overwhelmed. The law isn't always reality.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
-
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Speed of delivery Product quality
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Correct order and delivery. Good responsiveness.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
-
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Quick contact with service - but equipment a little light. Vinometre: A small plastic tube, not very easy to use and difficult to read the graduation.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
-
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
The spices, but the quality of the casings isn't top-notch, they're too fragile.
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Italiano 
Deutsch 
Nederlands 