Customer reviews of tompress.com

V

Verified Buyer

Rating: 1 out of 5

Published on 12/06/2023 à 15h06

Item that arrived is nothing like the photo from the website. He top section is a 1/4 of the height of the website one. I emailed asking if I was sent the wrong item by mistake. No one even replied to me

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 12/06/2023 à 06h57

Impeccable delivery service. The cost of transport is rather high.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 12/06/2023 à 06h32

Defective appliance appliance runs with the fruit requested from your services and still no news useless purchase since defective.

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Response from tompress.com Published on 13/06/2023

An after-sales dossier has been opened, and we have informed the manufacturer of the problem encountered. We are awaiting their reply. We will get back to you as soon as possible. Best regards.

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 05/06/2023 à 16h40

I did receive my order for 1l bottles, but I preferred the same 0.5l bottles, but they were no longer available, even though they were on the inventory of items for sale! too bad.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 05/06/2023 à 10h44

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Acheteur Vérifié

Rating: 4 out of 5

Published on 05/06/2023 à 07h19

a handle on the pan became detached and had to be glued back in place

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Response from tompress.com Published on 06/06/2023

Hello, please contact our customer service department on 05 63 71 44 99 or by email at [email protected] to let us know about the problem you are experiencing. Best regards.

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 05/06/2023 à 06h56

faster delivery

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Acheteur Vérifié

Rating: 4 out of 5

Published on 01/06/2023 à 16h48

good product, but shipping costs have really increased the price of this item (I found it cheaper today near me - and of course without shipping surcharges).

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Acheteur Vérifié

Rating: 4 out of 5

Published on 30/05/2023 à 06h08

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Acheteur Vérifié

Rating: 4 out of 5

Published on 29/05/2023 à 07h15

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Acheteur Vérifié

Rating: 4 out of 5

Published on 25/05/2023 à 07h50

a bit expensive

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Acheteur Vérifié

Rating: 4 out of 5

Published on 22/05/2023 à 10h41

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Acheteur Vérifié

Rating: 4 out of 5

Published on 22/05/2023 à 09h00

relationship management, transport and packaging.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 22/05/2023 à 07h57

The wire mesh is not tight enough. They'll let the mice through! One of the sides was badly tightened! In addition, you need to be able to choose which side of the door to open. In our case, we had to dismantle, turn over and screw on the other side. These are details, but I think you can improve on them.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 22/05/2023 à 06h31

R A S .......... fast

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Acheteur Vérifié

Rating: 4 out of 5

Published on 15/05/2023 à 19h03

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Acheteur Vérifié

Rating: 4 out of 5

Published on 15/05/2023 à 18h30

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Acheteur Vérifié

Rating: 4 out of 5

Published on 15/05/2023 à 10h57

Mail not received for delivery Deliveryman top bone

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Acheteur Vérifié

Rating: 1 out of 5

Published on 09/05/2023 à 09h49

Purchase made in September 2022, received end of April 2023. No commercial gesture, what can I say.......

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Acheteur Vérifié

Rating: 4 out of 5

Published on 04/05/2023 à 06h07

Everything is of good quality. My only downside is that I don't know how to use the sausage mix because there's nothing on the website to explain how to use it.

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Response from tompress.com Published on 10/05/2023

Hello, for the dry sausage mix, use 25 g. of mix per kg and season to taste with salt and pepper. Best regards

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 24/04/2023 à 16h41

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Acheteur Vérifié

Rating: 4 out of 5

Published on 24/04/2023 à 08h24

Speed of parcel delivery.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 24/04/2023 à 07h12

Not received

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Response from tompress.com Published on 25/04/2023

Hello, The carrier is having problems delivering your package. From the tracking, we can see that an access code at your home was blocking delivery. We have sent you the carrier's contact details to arrange a delivery date. Yours sincerely

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 24/04/2023 à 06h37

The product ordered is compliant. However, the pricing information was not very clear. Maybe I'm stupid because the answers to my request for clarification were a bit ironic"........."

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Acheteur Vérifié

Rating: 4 out of 5

Published on 24/04/2023 à 06h22

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Acheteur Vérifié

Rating: 4 out of 5

Published on 24/04/2023 à 06h18

Respecting the deadlines announced at the time of the order?!...

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Acheteur Vérifié

Rating: 4 out of 5

Published on 24/04/2023 à 06h12

Very satisfied. Product completely conforms to the order. Delivery times respected.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 18/04/2023 à 13h09

Undelivered goods to date

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Response from tompress.com Published on 19/04/2023

Hello, We shipped your package on 06/04/23. Your parcel has encountered a delivery problem with La Poste. We opened a claim on 12/04 with Colissimo in order to locate it. We will keep you informed of its whereabouts. Best regards.

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 18/04/2023 à 03h56

I didn't receive my parcel, nobody called me.

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Response from tompress.com Published on 18/04/2023

Hello, Your parcel has been waiting for you at your collection point since 12/04/23. Yours faithfully

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 13/04/2023 à 18h05

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Acheteur Vérifié

Rating: 4 out of 5

Published on 10/04/2023 à 06h40

++ products meet my requirements. - long lead times probably due to breakage - - a lot of paper for packaging in a too large box

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Acheteur Vérifié

Rating: 4 out of 5

Published on 06/04/2023 à 17h56

Easy enough to assemble. I have yet to test it!

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Acheteur Vérifié

Rating: 4 out of 5

Published on 06/04/2023 à 08h44

bjr; I am satisfied with the products (gimbals), but I would like to get a good discount if I need more".

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Response from tompress.com Published on 01/01/1970

because this product is very expensive! as I was in a hurry

V

Verifizierter Käufer

Rating: 1 out of 5

Published on 03/04/2023 à 07h58

Dear Tom Press Team, According to the following tracking link, the shipment from Geodis has not yet been delivered in Como. https://espace-client.geodis.com/services/destinataires/#/1GE9KLFLJQGP I would be grateful if you could inform me of the current whereabouts of this shipment. With kind regards, Juergen Moll

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Response from tompress.com Published on 03/04/2023

Good morning, I request that you first remove the link from your post. Then I notice that the tracking indicates a delivery. It will be updated as soon as the delivery date is accepted by the recipient of the parcel. With best regards.

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 03/04/2023 à 07h00

Hello, I bought sawdust. Very disappointed, the grind was much too big and impossible to light. I had to pass everything through a mason's sieve to get real sawdust worthy of the name. This will be my last purchase from TOMPRESS, which in my opinion offers a catalog of items that are far too diverse, and therefore cannot guarantee quality and conformity.

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Response from tompress.com Published on 03/04/2023

Hello, I'm sorry the sawdust isn't to your liking, it's advertised for a grain size of 1 to 2.8 mm. The difficulty in igniting it may be due to moisture, so don't hesitate to dry it out before use to make it burn more easily. You can heat it with a blowtorch before placing the glowing embers on it. Best regards.

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 03/04/2023 à 06h55

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Acheteur Vérifié

Rating: 1 out of 5

Published on 03/04/2023 à 06h28

I had to order an 8mm grate for a Reber chopper, although the product you sell was supposed to be equipped with one, but in the end it was fitted with a 6mm grate.

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Response from tompress.com Published on 03/04/2023

Hello, you are referring to model n°12, which has been delivered for a few months now with a 6 mm perforated grid. The description has been updated since the manufacturer's modification on our tompress.com website. Best regards.

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 30/03/2023 à 17h33

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Acheteur Vérifié

Rating: 4 out of 5

Published on 27/03/2023 à 16h48

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Acheteur Vérifié

Rating: 1 out of 5

Published on 27/03/2023 à 10h13

I send a message to say that the 4 legs of my chopper are not the same height and ask for a refund to buy a better one. I'm told that the 4 legs have to be fixed and that if I get a refund it will be at a discount.... The product deserves a factory recall. You've lost a customer. Who was ready to buy a better product but will che

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Response from tompress.com Published on 03/04/2023

Hello, I'm sorry that the item you ordered is not to your liking. It is indeed intended that the item be fixed on a stand using the pre-punched feet. The conditions for returns are as follows: # new, unused product # product in original, undamaged packaging (cardboard and cushioning) /!