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A
Rating: 4 out of 5
I would have liked to have been informed earlier of the unavailability of the glass jars.
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 374 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 1 and 4 stars
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Rating: 4 out of 5
Very good material, good grip
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A
Rating: 1 out of 5
I ordered on September 5th and I still haven't received my parcel. I have no news and when I asked what was happening I was told to be patient!
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Response from tompress.com
Hello, your parcel left our warehouse on 05/09. It was picked up by the postal service. The postal tracking indicates a delayed delivery, for no other reason. We have no choice but to open a postal inquiry to find out the status and unblock the situation. Yours sincerely
A
Rating: 1 out of 5
The equipment received does not conform to the description on 2 points: - no thermocouple, so no safety for indoor use, even as a simple auxiliary heater, - no screw connection for standard gas hose, but a nipple... Equipment returned to seller and reimbursed... after 15 working days from receipt of parcel and RIB instead of the 7 days announced... I don't want to buy anything
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Response from tompress.com
Hello, We apologize for the inconvenience. We apologize for the inconvenience and have done our best to resolve the situation as quickly as possible. Best regards.
A
Rating: 4 out of 5
Delay ok quality ok 2 glasses broken, packaging on the sides very good, but not in the middle.
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A
Rating: 4 out of 5
It's a pity that the instructions for use or the technical data sheet are not available online on the product page. I was unpleasantly surprised to find that the model I'd chosen required me to wait for the sterilizer to reach temperature before starting the timer.
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A
Rating: 4 out of 5
Apart from receiving the order in three instalments, as the first 2 shipments were incomplete. Otherwise, the material is of good quality.
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A
Rating: 1 out of 5
Ordered in January 2022, received after a monthly call from me in September 2022.
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A
Rating: 4 out of 5
Easy order, top products but problem with DPD carrier.
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A
Rating: 4 out of 5
I appreciate the short delivery time and the convenient, free shipping.
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A
Rating: 1 out of 5
You're asking me to give my opinion on an order I still haven't received! When can I expect delivery?
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Response from tompress.com
Hello, The carrier is having problems delivering your package. We can see from the tracking that an appointment has been made for tomorrow. Please try to keep your phone within range so that you can inform the delivery person if necessary. Best regards.
A
Rating: 4 out of 5
Fine
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A
Rating: 4 out of 5
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A
Rating: 4 out of 5
25 l: Good capacity for preserving dry food, but for food-grade plastic I found it smelled very strong when opened. I therefore stored the unopened packets inside garbage can bags.
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A
Rating: 4 out of 5
the cookbook is there to encourage the purchase of other utensils. It would be nice to have one that's specific to what you've bought. In any case, I'd have appreciated some instructions on how to use my casseraole.
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Response from tompress.com
Hello, please contact us if you have any questions. A cookbook is indeed offered with the purchase of the juice extractor. I'm sorry it wasn't of use to you, but it can give you time indications for steaming or using your fruit or vegetable juices. However, I don't see any saucepans purchased from us... Best regards.
A
Rating: 4 out of 5
fast shipping
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A
Rating: 4 out of 5
the grate jammed when the blackberries passed through and became slightly deformed
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A
Rating: 4 out of 5
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A
Rating: 4 out of 5
Fast delivery, only downside, product (sterilizer) more expensive than Mathon.
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A
Rating: 4 out of 5
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A
Rating: 4 out of 5
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A
Rating: 4 out of 5
The precautions taken to ensure that the product arrives intact
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A
Rating: 4 out of 5
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A
Rating: 4 out of 5
Choice and speed of delivery
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A
Rating: 1 out of 5
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A
Rating: 1 out of 5
Ordered in February and received in August!
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A
Rating: 4 out of 5
I bought this equipment and it works very well, but the description mentions a nozzle: where is the nozzle? Thank you for your reply Vacuum pump
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Response from tompress.com
manual pressure relief valve
A
Rating: 4 out of 5
Bassin a little too low
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A
Rating: 1 out of 5
Site bug. I had requested delivery in Seine et Marne, but the delivery went to Normandy. Never got a reply to my complaint email 3 weeks later.
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Response from tompress.com
Hello, the parcel has been sent to the relay point you chose and which was indicated on the order confirmation you received by e-mail on the day you placed the order. An e-mail was sent to you following your request. Did you check your spam folder? Your package has been returned to us, a credit note has been issued and a refund will be made within 7 to 10 days. M
A
Rating: 4 out of 5
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A
Rating: 4 out of 5
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A
Rating: 4 out of 5
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A
Rating: 4 out of 5
As usual, no problem
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A
Rating: 4 out of 5
find materials that are more or less suited to my needs, but a wider selection (dimensions) would be welcome
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A
Rating: 4 out of 5
Responsive after-sales service. On the other hand, delivery tracking needs to be improved. I had to go to the delivery address three times after announcing three different delivery dates.
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A
Rating: 4 out of 5
Very good, heavy-duty cardan shafts
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A
Rating: 4 out of 5
perfect product, identical to the presentation, easy to use i recommend
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A
Rating: 1 out of 5
I waited 2 and a half months for delivery, with multiple reminders. No apology email for the inconvenience caused and nothing was specified at the time of purchase about these delivery times.
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A
Rating: 4 out of 5
for the first time that I order, I am not disappointed and you are reactive when answering the phone.
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A
Rating: 4 out of 5
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