Customer reviews of tompress.com

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Acheteur Vérifié

Rating: 4 out of 5

Published on 15/08/2022 à 07h55

Le site

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Acheteur Vérifié

Rating: 4 out of 5

Published on 11/08/2022 à 06h05

On transport

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Acheteur Vérifié

Rating: 4 out of 5

Published on 09/08/2022 à 20h27

fast order dispatch

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Acheteur Vérifié

Rating: 4 out of 5

Published on 09/08/2022 à 14h13

Catalog item

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Acheteur Vérifié

Rating: 4 out of 5

Published on 09/08/2022 à 06h28

Interesting value for money, but the bottom is a little weak. For dishes, be careful when the crate is placed on the floor... 25kg maximum load limit quickly reached.

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A

Acheteur Vérifié

Rating: 4 out of 5

Published on 08/08/2022 à 10h49

Very happy with the products, unfortunately the carrier was not the most delicate as 2 pots were completely broken.

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Response from tompress.com Published on 09/08/2022

Hello, I'm sorry to hear that, but please send us the information directly by e-mail: [email protected] or by phone +33563714499 or via the website https://www.tompress.be/PS-contact.aspx. Please feel free to take one or more photos of the damage and attach them to your e-mail. Best regards.

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 08/08/2022 à 09h10

Tompress is a serious company. The people I talk to on the phone are very nice. The products are beyond reproach. A small hitch: the frying pan I bought recently is a bit sticky.

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Response from tompress.com Published on 09/08/2022

Hello, Thank you very much for your positive comment.... A little advice for your cast iron pan: don't hesitate to recaulk the pan so that it no longer sticks, and repeat the operation if necessary. If it helps, here are some tips on how to proceed: https://www.tompress.com/A-10001130-culotter-un-ustensile-en-fonte.aspx Sincerely yours.

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Verifizierter Käufer

Rating: 4 out of 5

Published on 05/08/2022 à 13h20

Very courteous, good delivery service

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verified buyer

Rating: 1 out of 5

Published on 02/08/2022 à 06h28

Received written confirmation of a canceled order with the promise that the refund would follow shortly. Two days later I receive an email that they shipped the order anyway and refused to refund.

Response from tompress.com Published on 02/08/2022

Hello, Our apologies, unfortunately we were unable to intercept the package that was delivered to you. In order to do what is necessary, you can return it to us, noting the reference 29185. Best regards.

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 01/08/2022 à 19h13

I've used it twice and it's already broken.

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Response from tompress.com Published on 02/08/2022

Hello, We're sorry to hear about this support, but our customer service team is here to help you. If you have any questions or require further information, please contact us directly on 05 63 71 44 99, by e-mail: [email protected] or via our website: https://www.tompress.com/PS-contact.aspx. Our after-sales service will be happy to answer any questions you may have.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 01/08/2022 à 12h57

I ordered on July 16, shipped on July 19 and as of August 1 I still haven't received anything! On the other hand, my account was debited on July 19. According to the Colissimo tracking system, the parcel, which was scheduled for delivery on July 21, has been delayed and there's been no news. I've asked for the product to be reimbursed because with a te

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Response from tompress.com Published on 01/08/2022

Hello, We are sorry for this inconvenience, the package is indeed announced as delayed by the postal services. The claim is being processed. Yours sincerely

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 01/08/2022 à 09h28

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Acheteur Vérifié

Rating: 4 out of 5

Published on 01/08/2022 à 07h30

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Acheteur Vérifié

Rating: 1 out of 5

Published on 01/08/2022 à 06h14

The dish has not been delivered

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Response from tompress.com Published on 01/08/2022

Hello, your package tracking shows delivery on 23/07. Can you please check? Best regards.

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 25/07/2022 à 06h20

Package not yet received

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Response from tompress.com Published on 25/07/2022

Hello, the tracking indicates that your parcel is waiting for you at the collection point you chose when you placed your order. Best regards.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 21/07/2022 à 08h46

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Acheteur Vérifié

Rating: 4 out of 5

Published on 19/07/2022 à 20h00

Fast delivery

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Acheteur Vérifié

Rating: 4 out of 5

Published on 18/07/2022 à 09h36

good value for money.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 15/07/2022 à 10h31

Package very well packed. Fast delivery. I recommend

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Acheteur Vérifié

Rating: 4 out of 5

Published on 15/07/2022 à 09h03

I liked the speed of delivery..... I didn't like the fact that there was no bolt on the tap step.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 12/07/2022 à 02h32

Good telephone reception Good product Very average carrier delivery

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Acheteur Vérifié

Rating: 4 out of 5

Published on 11/07/2022 à 09h28

fast delivery perfect

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Acheteur vérifié

Rating: 4 out of 5

Published on 07/07/2022 à 10h48

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Acheteur Vérifié

Rating: 4 out of 5

Published on 07/07/2022 à 10h17

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Acheteur Vérifié

Rating: 4 out of 5

Published on 07/07/2022 à 08h54

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Acheteur vérifié

Rating: 4 out of 5

Published on 05/07/2022 à 08h50

Item corresponds to expectations.

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Acheteur vérifié

Rating: 4 out of 5

Published on 05/07/2022 à 07h01

Very happy with my purchase. Quick receipt of the order. And above all, very good packaging of the product received in impeccable condition.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 04/07/2022 à 12h05

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Acheteur Vérifié

Rating: 4 out of 5

Published on 04/07/2022 à 07h21

no comment, everything's fine

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Acheteur Vérifié

Rating: 4 out of 5

Published on 04/07/2022 à 06h40

Descriptive choice

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Acheteur Vérifié

Rating: 4 out of 5

Published on 30/06/2022 à 18h20

Hello Tompress, Fully satisfied with the order. Mission accomplished for you as a salesperson. Compliments to your two switchboard operators (Samantha and Sophie) for their welcome and competence. JMM Photo.

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V

verified buyer

Rating: 1 out of 5

Published on 27/06/2022 à 10h21

You lied about paying taxes in the price

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Acheteur Vérifié

Rating: 4 out of 5

Published on 27/06/2022 à 08h49

as requested

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Acheteur Vérifié

Rating: 1 out of 5

Published on 27/06/2022 à 06h38

My order is not dated 15/06 as indicated but rather 15/11/2021. No follow-up from the company, the switchboard operator was barely friendly and unable to provide any information. Sales gesture for 6 months of delay, an advertising cutting board. Frankly disappointing....

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Acheteur Vérifié

Rating: 4 out of 5

Published on 23/06/2022 à 06h21

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Acheteur Vérifié

Rating: 4 out of 5

Published on 21/06/2022 à 17h18

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Acheteur Vérifié

Rating: 4 out of 5

Published on 21/06/2022 à 12h23

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Acheteur vérifié

Rating: 4 out of 5

Published on 20/06/2022 à 14h36

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Acheteur Vérifié

Rating: 4 out of 5

Published on 20/06/2022 à 08h56

Good product and fast shipping

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Acheteur Vérifié

Rating: 4 out of 5

Published on 20/06/2022 à 07h52

everything looked perfect!

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