Customer reviews of tompress.com

difficult to have a complete order

It's difficult to place an order, I had to do it several times. I'm not an internet champion. There are some!

I ordered one from them that I received 4 days ago, and what was my surprise to find that it was all scratched. So I called TomPress, and I was told that I shouldn't have accepted the package at the post office, and I was taken aback, it's the first time I've heard such a thing. Anyway, after insisting, the person finally told me to send an email to customer service, which I did within the hour that followed. And since then, no response from them, not even an acknowledgment of receipt of my request. So 4 days later, I called them back, and they told me that the attached photo does not display, and asked me to send a PDF. I immediately complied, asking for an exchange or a refund. I find that their after-sales service is not effective which does not bode well for the future .....

Not at all satisfied: supposedly sold in a set, upon receiving the package there was only 1 seal inside. I needed 2 but given the shipping cost (which doubles the price of the part) I did not order a second time.

Order placed in July. Partial delivery at the end of February for products indicated in stock at the time of the order. Emails for information ... No response.

... delivery not in accordance with my order, a green product ordered, delivery of a white color .. and no response to my two complaints!!

a packaging totally disproportionate compared to the small plastic tray ordered. Waste.

Good quality

The delivered part does not match the sterilizer model

Fast shipping and in accordance with what I ordered.

Products that meet my expectations, fast delivery I recommend tom press

A little bit more expensive than elsewhere

There is a crack on the spatula

I have placed several orders on Tom Press and so far I have never been disappointed. Quality products

Some items were damaged in the package

Received my order, but not yet used!!!

Great

Our package arrived intact, inside we had a box with a stove. The faucet of the stove was broken upon unpacking, Tompress does not want to know anything because we had 72 hours upon receipt of the package... to turn to the carrier who in this case is not at fault! The faucet was broken before that, it was meant to be a gift and it was therefore not opened right away. This was the last order with Tompress, it is the first time we encounter such a miserable customer service and such incompetent staff when ordering online.

Satisfaction with the order and shipping I haven't used it yet but it shouldn't be long Very nice item Thank you very much

Correct

Ferments for blue tommettes expired for 2 months

Ras. Works well. Meets my expectations

Fast and efficient delivery

the cardboard is too thin and too light compared to the price and weight of what I ordered, I am not sure I will reorder

The product is compliant and delivered on the scheduled date

quality product but the delivery time may be a bit long

Hello, I was very disappointed with the services provided. I ordered mushroom knives in October, it was specified that it could take up to 4 weeks before being delivered, so no worries, I wanted them for Christmas. After a month, no news, I wasn't kept informed, I called to find out what was going on, I was told it was normal that I would receive them soon, and that I would be kept informed by email, but as we approached Christmas, still nothing (so 2 months later), still not kept informed. I called back, of course, they would not arrive for Christmas... January, still nothing... I finally received them in January, 3 months later. I mainly wanted to be informed about the progress of things, I can understand that it can take time (even though it was stated 4 weeks at most), but having to fish for information was quite annoying, especially when you feel like you are bothering the customer service people. Moreover, one of the knives was damaged by glass which made a hole on both sides, I do not want another one or a refund, I just wanted to specify this to you.

Delivered well quickly

Super material

The integrated visor on the helmet is difficult to handle because it rubs everywhere. Moreover, it interferes with prescription glasses. The idea is appealing but the design and execution are lamentable. I regret buying this helmet.

no I was not satisfied. no comments.

hello, I ordered an item one evening and the next morning I wanted to increase the quantity to 2 units to avoid paying shipping twice. I called and reached an AI response robot that took my request into account and was supposed to forward it to the sales department. Since then, no contact, however, I did receive the order for one item, unfortunately if I want a second one as requested I have to pay shipping again. Thank you for your response

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Very satisfied

Order received quickly and in line with my expectations

Very good

Product matching the description.

delivery really too long

Good quality of the product

Good processing of the order But the package was opened during transport, luckily the cooking plate was not taken. I contacted customer service, no possibility to report it, only a complaint was suggested.