The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Hello,
Thank you for your message.
We are sorry to see that your experience did not meet your expectations.
We remain at your disposal to understand what could be improved.
Best regards,
Customer Service
Tom Press
C
Christian V.
Rating: 1 out of 5
following a purchase from 28/01/2026
Ferments for blue tommettes expired for 2 months
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Response from tompress.com
Hello,
Thank you for your feedback and we apologize for the inconvenience regarding the expiry date of the ferments.
Our after-sales service has processed the refund for the affected ferments.
Best regards,
Customer Service
Tom Press
W
William L.
Rating: 4 out of 5
following a purchase from 02/02/2026
Ras. Works well. Meets my expectations
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Response from tompress.com
Hello,
Thank you for your feedback.
We are pleased to hear that the product works well and meets your expectations.
Best regards,
Customer Service
Tom Press
J
Jean-Philippe M.
Rating: 4 out of 5
following a purchase from 01/02/2026
Fast and efficient delivery
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Response from tompress.com
Hello,
Thank you for your feedback.
We are pleased that the delivery met your satisfaction.
We look forward to assisting you with your next order.
Best regards,
Customer Service
Tom Press
D
didier B.
Rating: 1 out of 5
following a purchase from 30/01/2026
the cardboard is too thin and too light compared to the price and weight of what I ordered, I am not sure I will reorder
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Response from tompress.com
Hello,
We are sincerely sorry that the packaging did not fully meet your satisfaction.
Your feedback will help us improve this aspect for future shipments. Please know that your satisfaction remains our priority, and we are of course at your disposal if you wish to discuss this or if you have encountered any issues with the content.
Hoping to provide you with a better experience on your next order.
Best regards,
Customer Service
Tom Press
C
Christophe M.
Rating: 4 out of 5
following a purchase from 30/01/2026
The product is compliant and delivered on the scheduled date
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Response from tompress.com
Hello,
Thank you for your feedback.
We are delighted that the product meets your expectations and that the delivery was made within the announced deadlines.
Best regards,
Customer Service
Tom Press
J
JEAN PIERRE CONCEPT SYSTEMS M.
Rating: 4 out of 5
following a purchase from 28/01/2026
quality product but the delivery time may be a bit long
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Response from tompress.com
Hello,
We are pleased that the product meets your satisfaction and we take note of your comment regarding the delivery time, in order to provide you with a better experience.
Best regards,
Customer Service
Tom Press
A
Alain M.
Rating: 1 out of 5
following a purchase from 23/10/2025
Hello, I was very disappointed with the services provided. I ordered mushroom knives in October, it was specified that it could take up to 4 weeks before being delivered, so no worries, I wanted them for Christmas. After a month, no news, I wasn't kept informed, I called to find out what was going on, I was told it was normal that I would receive them soon, and that I would be kept informed by email, but as we approached Christmas, still nothing (so 2 months later), still not kept informed. I called back, of course, they would not arrive for Christmas... January, still nothing... I finally received them in January, 3 months later. I mainly wanted to be informed about the progress of things, I can understand that it can take time (even though it was stated 4 weeks at most), but having to fish for information was quite annoying, especially when you feel like you are bothering the customer service people. Moreover, one of the knives was damaged by glass which made a hole on both sides, I do not want another one or a refund, I just wanted to specify this to you.
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Response from tompress.com
Hello,
Thank you for your feedback.
We sincerely apologize for the delay and the lack of information during the follow-up of your order.
We take your comment regarding the damaged knife into account and thank you for bringing it to our attention. Our after-sales service is here to respond to this type of situation and ensure that your future orders go smoothly.
Best regards,
Customer Service
Tom Press
G
Guillaume G.
Rating: 4 out of 5
following a purchase from 24/01/2026
Delivered well quickly
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Response from tompress.com
Hello,
We are glad that the delivery was quick.
Looking forward to assisting you with your next order.
Best regards,
Customer Service
Tom Press
G
Genevieve C.
Rating: 4 out of 5
following a purchase from 28/01/2026
Super material
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Jean-Pierre V.
Rating: 1 out of 5
following a purchase from 28/01/2026
The integrated visor on the helmet is difficult to handle because it rubs everywhere. Moreover, it interferes with prescription glasses. The idea is appealing but the design and execution are lamentable. I regret buying this helmet.
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Paul. V.
Rating: 1 out of 5
following a purchase from 26/01/2026
no I was not satisfied. no comments.
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Camille C.
Rating: 1 out of 5
following a purchase from 27/01/2026
hello, I ordered an item one evening and the next morning I wanted to increase the quantity to 2 units to avoid paying shipping twice. I called and reached an AI response robot that took my request into account and was supposed to forward it to the sales department. Since then, no contact, however, I did receive the order for one item, unfortunately if I want a second one as requested I have to pay shipping again. Thank you for your response
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Evelyne C.
Rating: 4 out of 5
following a purchase from 26/01/2026
-
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Joseph C.
Rating: 4 out of 5
following a purchase from 26/01/2026
Very satisfied
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Response from tompress.com
Hello,
We are delighted that you are very satisfied with your experience.
We look forward to assisting you with your next order.
Best regards,
Customer Service
Tom Press
N
Nadine L.
Rating: 4 out of 5
following a purchase from 26/01/2026
Order received quickly and in line with my expectations
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Cyril C.
Rating: 4 out of 5
following a purchase from 13/01/2026
Very good
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Response from tompress.com
Hello,
Thank you for your feedback.
We will be happy to assist you again with your next order.
Best regards,
Customer Service
Tom Press
C
Cyril M.
Rating: 4 out of 5
following a purchase from 19/01/2026
Product matching the description.
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Response from tompress.com
Hello,
We are pleased that the product meets your expectations.
Looking forward to seeing you again for your next order.
Best regards,
Customer Service
Tom Press
F
francis S.
Rating: 1 out of 5
following a purchase from 28/12/2025
delivery really too long
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Response from tompress.com
Hello,
Thank you for your feedback and we apologize for this delivery delay. Some of our products being flagship products, they are in high demand and require restocking which can take 4 weeks. However, we are doing our best to reduce these delays to improve your experience.
Best regards,
Customer Service
Tom Press
G
Gérard G.
Rating: 4 out of 5
following a purchase from 16/01/2026
Good quality of the product
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Response from tompress.com
Hello,
We thank you for your feedback on the quality of our products.
Looking forward to seeing you for your next order.
Best regards,
Customer Service
Tom Press
A
Alain Q.
Rating: 4 out of 5
following a purchase from 22/01/2026
Good processing of the order But the package was opened during transport, luckily the cooking plate was not taken. I contacted customer service, no possibility to report it, only a complaint was suggested.
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J
JEAN-PIERRE B.
Rating: 4 out of 5
following a purchase from 22/12/2025
perfect quality of products correct delivery times
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Response from tompress.com
Hello,
We are delighted that your delivery was received well and quickly.
See you very soon for a new order.
Best regards,
Customer Service
Tom Press
M
Monique C.
Rating: 1 out of 5
following a purchase from 15/01/2026
The two items arrived broken and to this day the customer service is requesting a document that seems unknown to the Post Office
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Samuel A.
Rating: 1 out of 5
following a purchase from 11/01/2026
Received article broken and customer service does not respond
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Response from tompress.com
Hello,
Following your complaint, our after-sales service requested from you the report from La Poste on 02/2/26 in order to process your request.
To date, this document has not been sent to us within the allotted time, the 72-hour complaint period is now exceeded. As a result, your file is closed.
Best regards,
Customer Service
Tom Press
I
ivan T.
Rating: 4 out of 5
following a purchase from 19/01/2026
Good equipment received on time.
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Response from tompress.com
Hello,
We are pleased that the equipment meets your satisfaction and that the delivery has lived up to your expectations.
See you very soon for a new order.
Best regards,
Customer Service
Tom Press
R
Rohan J.
Rating: 1 out of 5
following a purchase from 17/01/2026
The items arrived damaged because they were poorly protected and I have not heard from customer service...
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Response from tompress.com
Hello,
Thank you for your feedback.
We apologize for the inconvenience related to the receipt of your package.
We confirm that your request has been processed and that the refund has been made by our after-sales service.
Best regards,
Customer Service
Tom Press
P
Parat D.
Rating: 1 out of 5
following a purchase from 13/01/2026
Incomplete product
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Response from tompress.com
Hello,
Thank you for your message.
We confirm that the reported issue has already been resolved by our after-sales service.
Best regards,
Customer Service,
Tom Press
C
claude A.
Rating: 4 out of 5
following a purchase from 13/01/2026
well delivered quickly
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Response from tompress.com
Hello,
Thank you for your positive feedback.
We are glad that your delivery was well received and quick.
Best regards,
Customer Service
Tom Press
W
Wenceslas B.
Rating: 4 out of 5
following a purchase from 15/01/2026
Very satisfied
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C
Christian P.
Rating: 1 out of 5
following a purchase from 13/01/2026
Product not compliant with the description! Claim in progress! To be seen!.........
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Response from tompress.com
Hello,
Following your message, I inform you that the refund has been successfully processed.
We apologize for the inconvenience caused.
Best regards.
TOM PRESS Customer Service
G
gilles T.
Rating: 4 out of 5
following a purchase from 06/01/2026
Careful shipping but a bit long
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BERNARD F.
Rating: 4 out of 5
following a purchase from 26/12/2025
Perfect
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Ludwik B.
Rating: 1 out of 5
following a purchase from 10/01/2026
The delivered shovel is in very poor condition
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Response from tompress.com
Hello,
Thank you for your message.
Do not hesitate to contact customer service at 05 63 71 44 99 or by email: [email protected].
Best regards,
TOM PRESS Customer Service
J
jacky S.
Rating: 4 out of 5
following a purchase from 08/01/2026
very well
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Response from tompress.com
Hello,
We are delighted that your experience went well and we hope to have the pleasure of seeing you again for your next order.
Best regards,
Customer Service
Tom Press
C
christophe L.
Rating: 1 out of 5
following a purchase from 21/12/2025
Null product I had to throw it in the trash.
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Response from tompress.com
Hello,
Thank you for your feedback.
When this kind of situation arises, do not hesitate to contact us directly by phone for any complaints. We have a dedicated after-sales service to help you quickly and find a solution.
Best regards,
Customer Service
Tom Press
P
Pascale B.
Rating: 4 out of 5
following a purchase from 02/01/2026
the 2nd my order has arrived complete
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Response from tompress.com
Hello,
We are glad that your experience went well and we hope to have the pleasure of seeing you again for your next order.
Best regards,
Customer Service
Tom Press
C
claude P.
Rating: 1 out of 5
following a purchase from 06/01/2026
top of tompress piece not compliant with the device following reference given by tompress. customer service does not provide the procedure for returning the piece sending another model
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Response from tompress.com
Hello,
Thank you for your feedback.
After verification, we find that a solution has already been provided by our after-sales service regarding your request.
Our team remains at your disposal.
Best regards,
Customer Service
Tom Press
P
Pietro V.
Rating: 4 out of 5
following a purchase from 03/01/2026
Fast shipping, delivery delayed due to weather. Part conforms to the description!
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Response from tompress.com
Hello,
Thank you for your feedback.
We are also pleased that the part meets your expectations.
We hope to see you again for your next shopping experience.
Best regards,
Customer Service
Tom Press
C
Cecile C.
Rating: 1 out of 5
following a purchase from 02/01/2026
after 8 days the stopper and the tap are still leaking... yet it is well soaked. undoubtedly a Portuguese stopper. My vinegar dispenser is unusable.
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Response from tompress.com
Hello,
We are sorry to hear about your dissatisfaction.
If you wished to exercise your right of withdrawal, it would have been preferable to contact us directly by phone, this would have allowed us to process your request more quickly.
We remain at your disposal.
Best regards,
Customer Service
Tom Press
A
Alain G.
Rating: 4 out of 5
following a purchase from 04/01/2026
I only received my package on Tuesday, January 13. It was supposed to arrive on Wednesday, January 8, but the snow and the hackers from La Poste delayed the delivery. Package arrived in very good condition.
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Response from tompress.com
Hello,
We are happy to hear that your package arrived in very good condition, despite the delay.
Best regards,
Customer service
Tom Press
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