English 
Français 
Italiano 
Deutsch 
Nederlands 
A
Rating: 4 out of 5
short
Translated reviews
Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 376 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 1 and 4 stars
Reset filtersA
Rating: 4 out of 5
Fast delivery, compliant product
Translated reviews
A
Rating: 4 out of 5
When the stock is empty, the online order system should be able to inform the buyer. This would allow the buyer to order twice and avoid a waiting time that, in my opinion, is too long.
Translated reviews
A
Rating: 4 out of 5
It's a pity that the deliveryman had to take 3 times to find the address, but I was happy when the pot finally arrived. It's intact!
Translated reviews
A
Rating: 4 out of 5
the delivery time was too long.
Translated reviews
A
Rating: 1 out of 5
We paid 70 for a simple cheese grater that can't grate... So far, it's only the product that sucks, and we're very disappointed. We've sent a message to customer service and we'll see how you react. As for delivery, it was perfect...
Translated reviews
Response from tompress.com
Hello, Your message has been received by our customer service department. You will receive a reply within the day. Best regards.
A
Rating: 4 out of 5
I'm very satisfied with my latest order - impeccable delivery
Translated reviews
A
Rating: 4 out of 5
I like TOM PRESS. For family use, you can find what you need in the right quality. Ordering on the site is fast, delivery on time, no problem at my home in my region (Brittany).
Translated reviews
A
Rating: 4 out of 5
Sturdy, good-quality product - used for the first time in 1/2 day; all fine. For the price: a bit high (and + discounted to 12% the day after my purchase!!!) as a note for good handling it would be wise to move the crank away from the body of 5 cm / 10 cm ... On the other hand for shipping the package it would be desirable to protect the tips because the 2 cartons HOLES
Translated reviews
A
Rating: 4 out of 5
Very good product
Translated reviews
A
Rating: 4 out of 5
This grinder makes applesauce! It keeps clogging up and the hopper is too hard to put back in place. Disappointed
Translated reviews
Response from tompress.com
Hello, one of our advisers can help you with your appliance. Please do not hesitate to contact them on 05 63 71 44 99 or [email protected]. Best regards.
A
Rating: 4 out of 5
The jar looks great, I'm looking forward to trying it!
Translated reviews
A
Rating: 4 out of 5
perfect as usual
Translated reviews
A
Rating: 4 out of 5
Merchandise. Very good advice and delivery
Translated reviews
A
Rating: 4 out of 5
reactivity very good
Translated reviews
A
Rating: 4 out of 5
Fine
Translated reviews
A
Rating: 4 out of 5
simple fast efficient delivery meets expectations
Translated reviews
A
Rating: 4 out of 5
Products completely met my expectations. Carefully packaged but delivery time too long... several weeks....
Translated reviews
A
Rating: 4 out of 5
Long delivery times for this equipment
Translated reviews
A
Rating: 4 out of 5
Fast delivery
Translated reviews
A
Rating: 4 out of 5
Fine as usual. Thank you
Translated reviews
A
Rating: 4 out of 5
As the manufacturer has trouble supplying TomPress, I was delivered 1 month after my order, without customer service bothering to keep me informed. This stone transforms pizza baking, the dough cooks instantly but remains soft with beautiful air bubbles. Remember to sand the peel with very fine sandpaper or the blade of a razor knife."
Translated reviews
Response from tompress.com
because otherwise it hangs up a bit."
A
Rating: 1 out of 5
Nothing received, parcel lost
Translated reviews
Response from tompress.com
Hello, the tracking does not move since the departure of the package, we have opened a complaint with the postal services. Best regards.
A
Rating: 4 out of 5
I haven't made a sausage yet, I'll do a post next time.
Translated reviews
A
Rating: 1 out of 5
Product never received, amount deducted Catastrophic
Translated reviews
Response from tompress.com
Hello, We have received your message, the article is not yet in stock, would you like to change to a model available immediately? Best regards.
A
Rating: 1 out of 5
I ordered in September. Here we are in January of the following year, and I STILL HAVE NOT RECEIVED ANYTHING AND YOU HAVE NOT GIVEN ME THE SLIGHTEST NEWS Furthermore, it is obviously too complicated for you to send even a word of apology for making your customers wait like this. I am furious at your company's deplorable level of service. 0 follow-up, 0 service.
0 points.
Translated reviews
0 points.
Response from tompress.com
Hello, We apologize for the inconvenience. We are making enquiries to find out what happened when the parcel was sent. Best regards.
A
Rating: 4 out of 5
Fine
Translated reviews
A
Rating: 1 out of 5
Products received completely damaged
Translated reviews
Response from tompress.com
Hello, the after-sales service has taken the necessary steps following the transport breakage and the reimbursement is in progress. Yours sincerely
A
Rating: 4 out of 5
Good overall, thank you.
Translated reviews
A
Rating: 4 out of 5
Oversized packaging for the size of the product. Waste of paper out of all proportion to the size and relative fragility of metal cake moulds.
Translated reviews
A
Rating: 4 out of 5
All in all satisfactory, except for the delivery, which took a little too long.
Translated reviews
A
Rating: 4 out of 5
delivery delayed for unknown reasons?
Translated reviews
A
Rating: 4 out of 5
Received in good condition. We usually used a 32 chopper borrowed from a friend, and with this n°22 chopper we didn't feel like we were spending any more time making our 2 annual pigs! The equipment seems to be of high quality.
Translated reviews
A
Rating: 4 out of 5
nothing to say, very good service.
Translated reviews
A
Rating: 4 out of 5
I received an e-mail telling me that my parcel had left, when I wanted to track my parcel it didn't work and when I received it I realized that it had been shipped 3 days after I received the e-mail. I would have preferred to receive confirmation of shipment only when it was actually dispatched.
Translated reviews
A
Rating: 4 out of 5
Book translated from an American work. Interesting for those unfamiliar with smoking techniques.
Translated reviews
C
Rating: 4 out of 5
There was a small problem ... but talking to support resolved it with kindness and courtesy
Translated reviews
A
Rating: 1 out of 5
To pay a service for my order to arrive the next morning and for it to arrive only 2 days later, no thank you. What's more, it's up to me to ask for a refund, even though I paid Tom Press. You're quick to solve problems. One last thing: I'm not satisfied with your products, which are far from top-notch.
Translated reviews
Response from tompress.com
Hello, an SAV file has been opened following Chronopost's late delivery. We have opened the claim and will keep you informed. Best regards.
A
Rating: 4 out of 5
perfect
Translated reviews
A
Rating: 4 out of 5
Can do better in terms of time between order and delivery. Apart from that, very good
Translated reviews