The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
perfect quality of products correct delivery times
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Response from tompress.com
Hello,
We are delighted that your delivery was received well and quickly.
See you very soon for a new order.
Best regards,
Customer Service
Tom Press
M
Monique C.
Rating: 1 out of 5
following a purchase from 15/01/2026
The two items arrived broken and to this day the customer service is requesting a document that seems unknown to the Post Office
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Samuel A.
Rating: 1 out of 5
following a purchase from 11/01/2026
Received article broken and customer service does not respond
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Response from tompress.com
Hello,
Following your complaint, our after-sales service requested from you the report from La Poste on 02/2/26 in order to process your request.
To date, this document has not been sent to us within the allotted time, the 72-hour complaint period is now exceeded. As a result, your file is closed.
Best regards,
Customer Service
Tom Press
I
Ivan T.
Rating: 4 out of 5
following a purchase from 19/01/2026
Good equipment received on time.
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Response from tompress.com
Hello,
We are pleased that the equipment meets your satisfaction and that the delivery has lived up to your expectations.
See you very soon for a new order.
Best regards,
Customer Service
Tom Press
R
Rohan J.
Rating: 1 out of 5
following a purchase from 17/01/2026
The items arrived damaged because they were poorly protected and I have not heard from customer service...
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Response from tompress.com
Hello,
Thank you for your feedback.
We apologize for the inconvenience related to the receipt of your package.
We confirm that your request has been processed and that the refund has been made by our after-sales service.
Best regards,
Customer Service
Tom Press
P
Parat D.
Rating: 1 out of 5
following a purchase from 13/01/2026
Incomplete product
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Response from tompress.com
Hello,
Thank you for your message.
We confirm that the reported issue has already been resolved by our after-sales service.
Best regards,
Customer Service,
Tom Press
C
Claude A.
Rating: 4 out of 5
following a purchase from 13/01/2026
well delivered quickly
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Response from tompress.com
Hello,
Thank you for your positive feedback.
We are glad that your delivery was well received and quick.
Best regards,
Customer Service
Tom Press
W
Wenceslas B.
Rating: 4 out of 5
following a purchase from 15/01/2026
Very satisfied
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Christian P.
Rating: 1 out of 5
following a purchase from 13/01/2026
Product not compliant with the description! Claim in progress! To be seen!.........
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Response from tompress.com
Hello,
Following your message, I inform you that the refund has been successfully processed.
We apologize for the inconvenience caused.
Best regards.
TOM PRESS Customer Service
G
Gilles T.
Rating: 4 out of 5
following a purchase from 06/01/2026
Careful shipping but a bit long
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Bernard F.
Rating: 4 out of 5
following a purchase from 26/12/2025
Perfect
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Ludwik B.
Rating: 1 out of 5
following a purchase from 10/01/2026
The delivered shovel is in very poor condition
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Response from tompress.com
Hello,
Thank you for your message.
Do not hesitate to contact customer service at 05 63 71 44 99 or by email: [email protected].
Best regards,
TOM PRESS Customer Service
J
Jacky S.
Rating: 4 out of 5
following a purchase from 08/01/2026
very well
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Response from tompress.com
Hello,
We are delighted that your experience went well and we hope to have the pleasure of seeing you again for your next order.
Best regards,
Customer Service
Tom Press
C
Christophe L.
Rating: 1 out of 5
following a purchase from 21/12/2025
Null product I had to throw it in the trash.
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Response from tompress.com
Hello,
Thank you for your feedback.
When this kind of situation arises, do not hesitate to contact us directly by phone for any complaints. We have a dedicated after-sales service to help you quickly and find a solution.
Best regards,
Customer Service
Tom Press
P
Pascale B.
Rating: 4 out of 5
following a purchase from 02/01/2026
the 2nd my order has arrived complete
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Response from tompress.com
Hello,
We are glad that your experience went well and we hope to have the pleasure of seeing you again for your next order.
Best regards,
Customer Service
Tom Press
C
Claude P.
Rating: 1 out of 5
following a purchase from 06/01/2026
top of tompress piece not compliant with the device following reference given by tompress. customer service does not provide the procedure for returning the piece sending another model
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Response from tompress.com
Hello,
Thank you for your feedback.
After verification, we find that a solution has already been provided by our after-sales service regarding your request.
Our team remains at your disposal.
Best regards,
Customer Service
Tom Press
P
Pietro V.
Rating: 4 out of 5
following a purchase from 03/01/2026
Fast shipping, delivery delayed due to weather. Part conforms to the description!
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Response from tompress.com
Hello,
Thank you for your feedback.
We are also pleased that the part meets your expectations.
We hope to see you again for your next shopping experience.
Best regards,
Customer Service
Tom Press
C
Cecile C.
Rating: 1 out of 5
following a purchase from 02/01/2026
after 8 days the stopper and the tap are still leaking... yet it is well soaked. undoubtedly a Portuguese stopper. My vinegar dispenser is unusable.
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Response from tompress.com
Hello,
We are sorry to hear about your dissatisfaction.
If you wished to exercise your right of withdrawal, it would have been preferable to contact us directly by phone, this would have allowed us to process your request more quickly.
We remain at your disposal.
Best regards,
Customer Service
Tom Press
A
Alain G.
Rating: 4 out of 5
following a purchase from 04/01/2026
I only received my package on Tuesday, January 13. It was supposed to arrive on Wednesday, January 8, but the snow and the hackers from La Poste delayed the delivery. Package arrived in very good condition.
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Response from tompress.com
Hello,
We are happy to hear that your package arrived in very good condition, despite the delay.
Best regards,
Customer service
Tom Press
M
Marc V.
Rating: 1 out of 5
following a purchase from 30/12/2025
Too much delay and a missed delivery for, in the end, a product that does not fit my device. I'm giving up.
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Jean-Michel A.
Rating: 4 out of 5
following a purchase from 04/12/2025
Order a bit long
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Bernard C.
Rating: 4 out of 5
following a purchase from 30/12/2025
Very good
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Benoit P.
Rating: 4 out of 5
following a purchase from 26/12/2025
Nickel article, but the paint is too thick and unnecessary on the flambadou
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Luc B.
Rating: 4 out of 5
following a purchase from 25/12/2025
Very good site
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Laurent P.
Rating: 1 out of 5
following a purchase from 26/12/2025
In one of the books, two torn pages, not very cool for a gift.
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Gilbert G.
Rating: 1 out of 5
following a purchase from 13/12/2025
Does not match the description
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Jacques R.
Rating: 4 out of 5
following a purchase from 24/12/2025
Very good
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Jean-Francois V.
Rating: 4 out of 5
following a purchase from 24/12/2025
Very good material, impeccable.
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Christian D.
Rating: 4 out of 5
following a purchase from 27/10/2025
With a lot of delay but it arrived thank you
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Sophie B.
Rating: 4 out of 5
following a purchase from 12/12/2025
Fast order and careful shipping. Product matches the description and also the photo (important when choosing color)
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Gérard F.
Rating: 4 out of 5
following a purchase from 19/12/2025
Very satisfied with my order
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Nicolas D.
Rating: 1 out of 5
following a purchase from 08/12/2025
A failing customer service from start to finish. Purchase of an electric nutcracker. It does not fulfill its function. Customer service refuses any return and no longer responds to any emails. Report made to Signa Conso.
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Joelle B.
Rating: 1 out of 5
following a purchase from 15/12/2025
Still haven't received information for the return of an item.
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Emile A.
Rating: 1 out of 5
following a purchase from 13/11/2025
The return is at the buyer's expense and the shipping cost is close to the product value that I wanted to return to buy the higher model. In the end, the 6L bins will go to the trash. Regrettable.
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Pierre B.
Rating: 1 out of 5
following a purchase from 13/12/2025
Do not buy this model, not powerful enough to chop skin or the throat gets blocked if the pieces are not cut finely, the grids are made of iron so they rust if not cleaned and oiled immediately. VERY GOOD FOR HYGIENE. I asked to return it and buy a more powerful one for 300E more, their response was we do not take it back and the return is at your expense. Trade-in for 30% of the value. I will therefore continue to buy on Amazon or other European or Chinese merchant sites where returns and refunds are done without discussion. Not surprising that French businesses are closing.
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Jean-Christophe M.
Rating: 1 out of 5
following a purchase from 16/12/2025
Overall satisfied, but could have been even more so if the polystyrene wedges had been in cardboard and the multilingual manual better worked on. The photos and diagrams are too small, drowned in the Italian, some reference errors on the first pages and missing the number of screws in the inventory.
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Evelyne S.
Rating: 4 out of 5
following a purchase from 03/11/2025
Order received within the expected time... article conforms to the order
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Georges F.
Rating: 4 out of 5
following a purchase from 18/12/2025
Very good product meets my expectations
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Guillaume D.
Rating: 1 out of 5
following a purchase from 09/12/2025
Hello, one of the items in the package arrived broken, I refused the package. I wish to receive the ordered items again.
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V
Vincent V.
Rating: 1 out of 5
following a purchase from 16/12/2025
No response to a problem with the order. Resolved a year later.
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