The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Hello, the tracking does not move since the departure of the package, we have opened a complaint with the postal services. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
I haven't made a sausage yet, I'll do a post next time.
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Acheteur Vérifié
Rating: 1 out of 5
Product never received, amount deducted Catastrophic
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Response from tompress.com
Hello, We have received your message, the article is not yet in stock, would you like to change to a model available immediately? Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
I ordered in September. Here we are in January of the following year, and I STILL HAVE NOT RECEIVED ANYTHING AND YOU HAVE NOT GIVEN ME THE SLIGHTEST NEWS Furthermore, it is obviously too complicated for you to send even a word of apology for making your customers wait like this. I am furious at your company's deplorable level of service. 0 follow-up, 0 service.
0 points.
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Response from tompress.com
Hello, We apologize for the inconvenience. We are making enquiries to find out what happened when the parcel was sent. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Fine
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Acheteur Vérifié
Rating: 1 out of 5
Products received completely damaged
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Response from tompress.com
Hello, the after-sales service has taken the necessary steps following the transport breakage and the reimbursement is in progress. Yours sincerely
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Acheteur Vérifié
Rating: 4 out of 5
Good overall, thank you.
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Acheteur Vérifié
Rating: 4 out of 5
Oversized packaging for the size of the product. Waste of paper out of all proportion to the size and relative fragility of metal cake moulds.
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Acheteur Vérifié
Rating: 4 out of 5
All in all satisfactory, except for the delivery, which took a little too long.
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Acheteur Vérifié
Rating: 4 out of 5
delivery delayed for unknown reasons?
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Acheteur Vérifié
Rating: 4 out of 5
Received in good condition. We usually used a 32 chopper borrowed from a friend, and with this n°22 chopper we didn't feel like we were spending any more time making our 2 annual pigs! The equipment seems to be of high quality.
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Acheteur Vérifié
Rating: 4 out of 5
nothing to say, very good service.
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Acheteur Vérifié
Rating: 4 out of 5
I received an e-mail telling me that my parcel had left, when I wanted to track my parcel it didn't work and when I received it I realized that it had been shipped 3 days after I received the e-mail. I would have preferred to receive confirmation of shipment only when it was actually dispatched.
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Acheteur Vérifié
Rating: 4 out of 5
Book translated from an American work. Interesting for those unfamiliar with smoking techniques.
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Compratore Verificato
Rating: 4 out of 5
There was a small problem ... but talking to support resolved it with kindness and courtesy
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Acheteur Vérifié
Rating: 1 out of 5
To pay a service for my order to arrive the next morning and for it to arrive only 2 days later, no thank you. What's more, it's up to me to ask for a refund, even though I paid Tom Press. You're quick to solve problems. One last thing: I'm not satisfied with your products, which are far from top-notch.
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Response from tompress.com
Hello, an SAV file has been opened following Chronopost's late delivery. We have opened the claim and will keep you informed. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
perfect
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Acheteur Vérifié
Rating: 4 out of 5
Can do better in terms of time between order and delivery. Apart from that, very good
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Acheteur Vérifié
Rating: 4 out of 5
Very fast delivery. The granulometry of the sawdust is rather all in 2.5 too bad, I had to mix it with a base I had for it to work.
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Acheteur Vérifié
Rating: 4 out of 5
Okido
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Acheteur Vérifié
Rating: 4 out of 5
Hello, the delivery times were a bit elastic (+50%) and the packaging was a bit inadequate (undignified?) for equipment of this price (a few pieces of expanded polystyrene and a few strands of kraft paper). As a result, the cardboard box was open (although nothing was missing) and the case of the épépineuse was scratched. Nothing serious, it works but it doesn't give confidence for a next order! What a shame!
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Acheteur Vérifié
Rating: 4 out of 5
Very good material but product indicated available, no news... I sent an email and was told that the product was out of stock.
Delivery took 3 weeks
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Acheteur Vérifié
Rating: 4 out of 5
Great product!
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Acheteur Vérifié
Rating: 4 out of 5
Very good product.
Delivery time not as indicated at time of order.
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Compratore Verificato
Rating: 4 out of 5
I was afraid it would not work, but instead the rising occurred perfectly.
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Acheteur Vérifié
Rating: 1 out of 5
Ras, everything went well.
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Acheteur Vérifié
Rating: 4 out of 5
ok order
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Acheteur Vérifié
Rating: 4 out of 5
On 24/12/2020 at 6 a.m. my order tracking told me that the package had arrived at the delivery point.
I waited for the message to come and pick it up in vain...after several days I went to the sorting center and my parcel was there. I don't know where the problem lies".
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Response from tompress.com
but it's so that other people don't have to wait for the order to arrive."
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Acheteur Vérifié
Rating: 4 out of 5
The knives sent are not absolutely identical to the one initially supplied by Porkert: relatively large play with the receiving part.
Let's hope this doesn't affect their use.
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Response from tompress.com
Hello, there are several sizes of chopper and therefore knives, is the diameter of the knife the same as your model? Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
I'm still waiting for the 2nd part of the order, which I was hoping would arrive at least by 31/01!!!! Could I know if it should arrive soon ? ( it's an oyster hold)
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Response from tompress.com
Hello, please contact our customer service department on 05 63 71 44 99 or [email protected]. No change reported, you should receive it before the end of the month. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
No problem to do again
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Acheteur Vérifié
Rating: 4 out of 5
Very good material, I recommend it.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery time, for this article, a little long but considering where it comes from, I understand. Very good product that gives me complete satisfaction.
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Acheteur Vérifié
Rating: 4 out of 5
Beautiful item except for the lid finish. Color not uniform and the lid nipple is cracked at the base. May I send you a photo?
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Response from tompress.com
Hello, please contact our customer service department on 05 63 71 44 99, or send the photo to [email protected]. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Hello, The delivery time was a little long because one of the products was unavailable. I contacted customer service to find out about the delay: I was very well received and very well informed about the delay and the possibility of modifying my order. The products delivered were very well packaged and conformed to their description.
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Acheteur Vérifié
Rating: 4 out of 5
I would have liked to have been informed of the delay in delivery.
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Acheteur Vérifié
Rating: 4 out of 5
I'm happy with the product but there was an error in the communication of the file, the carrier didn't have the right phone number to contact me, I had to call him myself.
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Acheteur Vérifié
Rating: 4 out of 5
Too bad about the delay, but you remain one of my favorite suppliers.
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Acheteur Vérifié
Rating: 4 out of 5
Very long delay for delivery of a stone for baking bread, which was obviously not in stock. No problem contacting customer service. The 2 products delivered, stone + cake tin, are of good quality.
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Acheteur Vérifié
Rating: 4 out of 5
Although the product is of high quality and the delivery was reassuring, with hyper-protected packaging (a huge cardboard box containing several protective cartons like nesting dolls), we had to wait several weeks to receive the goods. No commercial gesture was mentioned despite the long wait...
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