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A
Rating: 4 out of 5
Maybe you should change the delivery method because the post office is always late.
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 568 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 1 and 4 stars
Reset filtersA
Rating: 4 out of 5
Vinaigrier super but... but ... the cork really needs to be reviewed. It was leaking after about 6 hours, which stained the small base and the cupboard where it was placed. DIY with a champagne cork that holds. Asked 3 euros more, but with a quality cork.
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A
Rating: 4 out of 5
The invoice details were not correct on the parcel. So at customs clearance I had to pay VAT on 643 instead of the 243 on my invoice. So I had a lot of extra costs that shouldn't have happened.
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Response from tompress.com
Hello, the copy of the invoice is 213.69 before tax. Please do not hesitate to contact our customer service for further information. Best regards.
A
Rating: 4 out of 5
fast, well-packaged delivery
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A
Rating: 4 out of 5
Fast delivery.
Product conforms
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Product conforms
A
Rating: 4 out of 5
Satisfactory
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A
Rating: 4 out of 5
Hello Delivery a little long considering that you propose a delivery under 48h. Otherwise good product.
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A
Rating: 4 out of 5
Good, good product,
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A
Rating: 4 out of 5
delivery as expected and material corresponding to my expectations.
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A
Rating: 4 out of 5
good quality, but order processing too slow
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A
Rating: 4 out of 5
very responsive telephone service+++++++++
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A
Rating: 1 out of 5
Hello, Before sending your satisfaction survey, it would be better to know if the order has been delivered. In fact, since I placed the order on November 4, I've had no news from you or from the delivery tracking system.
I can assure you that I am very disappointed. Sincerely
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I can assure you that I am very disappointed. Sincerely
Response from tompress.com
Hello, La Poste has just returned the parcel to us on the grounds that it was not collected within 10 days. Please contact our customer service department on 05 63 71 44 99 with code 25798. Best regards.
A
Rating: 4 out of 5
They had emailed me a link that didn't work. After my first notice, they sent a link that worked. The sterilizer works great! Unfortunately, they were right about the delivery time (it said 6-8 weeks, and it didn't arrive until then).
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A
Rating: 4 out of 5
Bieb
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A
Rating: 4 out of 5
With the exception of the delivery charges, which are a little onerous, your service as a whole meets my expectations of a good supplier.
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A
Rating: 4 out of 5
CLEAR
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A
Rating: 4 out of 5
Wrong product display and description on the site!
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Response from tompress.com
Hello, the references of the choppers compatible with this accessory are indicated on the description. Kind regards.
A
Rating: 1 out of 5
To date, I have received nothing. Thank you very much.
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Response from tompress.com
Hello, I see a delivery made on the tracking of your package. Parcel left on 13/11 and delivered yesterday. Please rectify. Kind regards.
A
Rating: 4 out of 5
Hello, I'm sorry about the delivery time, which was over 2 months. I was not notified of the delivery, nor was I given an appointment to pick up the pallet. What would have happened if I hadn't been there. That said, very good material.
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A
Rating: 4 out of 5
R. A. S.
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A
Rating: 1 out of 5
NOT YET RECEIVED THE COLI
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Response from tompress.com
Hello, the parcel has been available at the relay point since 15/10: https://www.laposte.fr/outils/suivre-vos-envois?code=2V02073514033. Best regards.
A
Rating: 4 out of 5
Products very well packaged. Quality equipment.
20 liters of apple juice made.
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20 liters of apple juice made.
A
Rating: 4 out of 5
Delivery time much longer than originally announced. A message announcing delivery delays would have been appreciated. Otherwise responsive customer service, good quality product and as expected.
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C
Rating: 4 out of 5
There was a delay in delivery twice and I cannot give a full grade. But the service girl was very nice in providing for the problems. The site is great and well stocked, I will buy again.
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A
Rating: 4 out of 5
Hello, a delay of 10 to 15 days was announced. It is regrettable that the delay has tripled without any announcement on your part.
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V
Rating: 4 out of 5
Although a long wait due to item not being in stock once stock in delivery was quick. Item arrived undamaged. Only downside was the guide that came with it is in French and no translation alongside. Email communication excellent but verbal difficult due to language barrier. On the whole wouldn't deter me from using Tompress again
A
Rating: 4 out of 5
Delivery time postponed and delivered to the post office instead of home.
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A
Rating: 4 out of 5
I would have liked a recipe booklet in French, I'm not an English speaker by any means.
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V
Rating: 1 out of 5
Goods could be better described, with detailed pictures. Delivery time was far too long. Feedback on the return shipment is still pending. Messages in German would also be very helpful. Not everyone speaks French.
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Response from tompress.com
Hello, I see the emails in German. We will see to improve the photos of the grater. Kind regards.
A
Rating: 4 out of 5
The delivery time was quite long, it was a gift for a birthday. On receipt, the birthday had passed. Otherwise, the sweater is of good quality and the customer service is top-notch... if you're patient.
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A
Rating: 4 out of 5
Very good value for money. Basic but acceptable delivery.
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A
Rating: 4 out of 5
Fast service. Good order tracking.
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A
Rating: 4 out of 5
Compliant
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A
Rating: 4 out of 5
The delivery time is very fast, the device works very well! This is the 2nd time I've ordered from TomPress... not disappointed!
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A
Rating: 4 out of 5
As fast as ever!
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A
Rating: 4 out of 5
none
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V
Rating: 4 out of 5
Very good and powerfull product, but very poor packing. The base of the machine was bent and scratches on it.
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A
Rating: 4 out of 5
very satisfactory overall.
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A
Rating: 4 out of 5
Delivery error corrected quickly and very satisfactorily with a commercial gesture.
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A
Rating: 4 out of 5
Good product...too bad there are no more bags 120 by 550 for sausages...rolls are good but a waste of time because you have to weld and cut each time.
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