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A
Rating: 4 out of 5
not yet received colissimo delivery problem thank you
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 568 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 1 and 4 stars
Reset filtersA
Rating: 4 out of 5
Time-consuming delivery.
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A
Rating: 4 out of 5
super store, fast and efficient service.
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A
Rating: 4 out of 5
Hello, do you have the same terrine in a larger size? Best regards.
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A
Rating: 4 out of 5
Parcel problem satisfactorily solved by your services
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A
Rating: 4 out of 5
nothing to report
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A
Rating: 4 out of 5
The parcel was thrown over my hedge and landed in my garden. Fortunately, nothing broke in the shipment. I don't know whether it was the delivery man or a neighbor who received my order by mistake. I didn't like this kind of delivery so much that I didn't complain to Colissimo. It seems that many delivery incidents occurred during this period.
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A
Rating: 4 out of 5
Refused parcel because of broken glass!
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A
Rating: 4 out of 5
Good book
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A
Rating: 4 out of 5
well
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A
Rating: 4 out of 5
The delivery driver gives no indication of the time of delivery
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A
Rating: 4 out of 5
This is the first time I've ordered from TOMPRESS; overall, I find them to be a serious company. I'll be able to say more when I place future orders.
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A
Rating: 4 out of 5
order received quickly, well packaged, and without problems
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A
Rating: 1 out of 5
Indicates on the site that the product is available and in stock. However it arrives 2 months after the order and customer service is absent.
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A
Rating: 4 out of 5
Just a delay on the scheduled time
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A
Rating: 4 out of 5
The cocotte from a well-known Italian brand is made in Turkey and this is not mentioned in the description on the website. The price after reduction is the normal price" observed on online sales on a reputable site. I thought I'd made a bargain
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Response from tompress.com
I've been had
A
Rating: 4 out of 5
perfect product . wait and see since the stone has only been used once
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A
Rating: 4 out of 5
nothing to say thank you
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V
Rating: 4 out of 5
Haven't tried everything yet!
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V
Rating: 4 out of 5
It took a few weeks for TomPress to get one part of my order (I assume COVID had disrupted supply chains). I made an online inquiry through their website as to the status of my order and was informed of the delay. As soon as they had the item, my order was despatched to me and delivered in its entirety. They appear to have an extensive product range of robust equipment.
A
Rating: 4 out of 5
The insect killer lamp has already stopped working. I need to replace the bulb
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A
Rating: 4 out of 5
The service provided by your sales team's availability and dedication is top-notch.
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A
Rating: 4 out of 5
very well
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A
Rating: 4 out of 5
The visual quality/price ratio is good, but we'll have to check how long it lasts in use.
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A
Rating: 4 out of 5
Good product
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A
Rating: 4 out of 5
I'm not sure of the accuracy of the temperatures displayed.
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A
Rating: 4 out of 5
Very good equipment as usual. The description corresponds well to the product. Easy to use and secure. Easy to clean.
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C
Rating: 4 out of 5
Very happy on delivery, fast and very professional and present assistance. The goods received I expected something more sincerely, hive corners missing roof not stable and anti-Varroa plate non-existent. Quality price very disappointed.
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A
Rating: 4 out of 5
Satisfied with the product
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A
Rating: 4 out of 5
delivery and compliant product
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A
Rating: 4 out of 5
Ras everything was fine thank you
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A
Rating: 4 out of 5
Remarkable customer management from SOPHIE
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A
Rating: 4 out of 5
La Poste is not an ideal delivery method for Belgium.
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C
Rating: 1 out of 5
you are a disaster! you send broken goods without checking and expect the customer to bear the cost of reshipment because it's broken?!?! it doesn't end there
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A
Rating: 4 out of 5
Fast service tresbibproduct
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A
Rating: 4 out of 5
Delivery time not respected + 8 weeks compared to what was planned Otherwise the dough machine works very well. I tried the spinach raviolini, but couldn't get the filling right. I'll get the hang of it in time.
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C
Rating: 1 out of 5
As far as I am concerned you are unreliable with zero seriousness! You sent me a broken vinegar pot as pictured and it did not break in transit but was shipped already in that condition!!! You also expect the customer to pay for the shipping!!! It does not end here not so much for the money but I will report you on all forums and to the consumer association!
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Response from tompress.com
Good morning, we are sorry that the item arrived damaged and have offered you a refund by calculating the extent of the damage. For the return, however, it is specified in the General Conditions of Sale that the return is always the responsibility of the customer. We are available for any other needs. CUSTOMER SERVICE TOMPRESS ITALIA
A
Rating: 4 out of 5
products as described
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A
Rating: 1 out of 5
Undelivered
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Response from tompress.com
Hello, The parcel is being returned to sender because Chronopost has reported an anomaly identified on the postal code or recipient's address. As soon as we receive the return, the refund will be processed. Best regards.
A
Rating: 4 out of 5
The spatula looks more like a beater than a spatula! the photo is not good! Otherwise to be seen in use...
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