The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Well, too bad the rolling mill didn't go so fast. Do you give discounts to customers who are thinking of buying other items (lava stone and maybe more, I also make jars and vacuum-packed preserves and I want to smoke even though I'm clutching my barbecue)?
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Response from tompress.com
Hello, Please do not hesitate to contact our customer service department on 05 63 71 44 99 or [email protected] to discuss your requirements. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
The problem is that I've been forced to accept this incomplete shipment because you weren't able to send me the limewood worktops (Ref: patpla80 ); And when you do receive them I'll have to pay extra postage.
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Acheteur Vérifié
Rating: 4 out of 5
The product ordered is worth 136, and it was dressed by Mr Michel,, of a simple plastic, without any protection, not even a bubble wrap or a cardboard, it was a little light considering the price of the product, otherwise article conforms to the order RAS
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Acheteur Vérifié
Rating: 4 out of 5
The packaging was in poor condition but the goods were in good condition.
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Acheteur Vérifié
Rating: 4 out of 5
great buy
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Acheteur Vérifié
Rating: 4 out of 5
as ordered
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Acheteur Vérifié
Rating: 4 out of 5
Not a great article...
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C
compratore verificato
Rating: 1 out of 5
My experience is not good , the goods after 15 days has not yet arrived and the service is poor , the delay is due to the Italian courier but from the company only an email saying it is a week that I solicit him "... still have not received the goods ... you do you!"
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Response from tompress.com
Good morning, as already explained by email, there was a misunderstanding with the delivery that we are trying to resolve as soon as possible. The situation is being monitored constantly to resolve the problem as soon as possible. We will be careful to continue to resolve the problem as soon as possible. CUSTOMER SERVICE TOMPRESS ITALIA
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Acheteur Vérifié
Rating: 4 out of 5
Very good but rather high prices
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Acheteur Vérifié
Rating: 4 out of 5
Despite the careful parcel and packaging, one of the products was damaged. No evaluation on the customer service that I did not contact.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery on time. Item corresponds to the description. I can't really assess customer service, as the order was placed over the Internet.
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Acheteur vérifié
Rating: 4 out of 5
the machine seems to work perfectly, but it's a shame I didn't notice when ordering that the default grid had holes too big for the first use I wanted to make of it, namely destoning raspberries.
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Acheteur Vérifié
Rating: 4 out of 5
R.A.S
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Acheteur Vérifié
Rating: 4 out of 5
No information from the carrier. The delivery reference given by Tompress was unknown on the carrier's website; there was no message announcing the delivery: it was a happy coincidence that allowed us to welcome the delivery man.
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Acheteur Vérifié
Rating: 4 out of 5
Perfect product as described on the website
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Acheteur Vérifié
Rating: 4 out of 5
many products sometimes unavailable in other stores
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Acheteur Vérifié
Rating: 4 out of 5
Very good product, tested with homemade poolish pizza dough, a real treat! The scoop does its job well too, but may wear out over time.
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Acheteur Vérifié
Rating: 4 out of 5
Very good artcles
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Acheteur Vérifié
Rating: 4 out of 5
The delivery has to be reviewed, it arrived without pallet and not packed. Very good product, corresponds to my expectations.
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Acheteur Vérifié
Rating: 1 out of 5
No parcel received to date !!!
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Acheteur Vérifié
Rating: 4 out of 5
Small problem with delivery, otherwise everything is PERFECT
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Acheteur Vérifié
Rating: 4 out of 5
Not used yet, but at first glance it's a good machine.
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Acheteur Vérifié
Rating: 1 out of 5
O zero
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Response from tompress.com
Hello, your parcel has been delivered to La Poste, it is currently on its way. Yours faithfully
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Acheteur Vérifié
Rating: 4 out of 5
Great machine but INCOMPREHENSIBLE user manual, poor French translation.
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Response from tompress.com
Hello, Our apologies. I will send you the instructions by e-mail. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
I really regret having chosen colissimo delivery as the parcel took 8 days to arrive from the moment it was picked up.
No serious tracking. After delivery, it still said 'on the way'!"
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Acheteur Vérifié
Rating: 4 out of 5
CLEAR
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Acheteur Vérifié
Rating: 4 out of 5
Too bad no Saturday duty
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Acheteur Vérifié
Rating: 4 out of 5
I suppose it's for ordering this type of material, which is not very common.
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Acheteur Vérifié
Rating: 4 out of 5
Well received. We've only used the pitter once, and on fairly small, very ripe cherries. We often have to remove the pitted cherries by hand, but it's quicker than without. This one seems sturdy. NB Why don't you wait a few months for your satisfaction surveys. Our answers would be more reasoned.
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Acheteur Vérifié
Rating: 4 out of 5
Despite a slightly long delivery time, which I can understand, the item I ordered was exactly what I expected. Nothing to say and thanks again. I'll be recommending you.
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Acheteur Vérifié
Rating: 4 out of 5
Slightly long delay (over a month) for processing the order, but reported on the site and in connection with the pandemic. Entirely satisfied with the rest.
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Acheteur Vérifié
Rating: 4 out of 5
continue
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Acheteur Vérifié
Rating: 4 out of 5
Second order with this supplier and still very satisfied with the quality of the products and the service.
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Acheteur Vérifié
Rating: 4 out of 5
as I expected
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Acheteur Vérifié
Rating: 4 out of 5
Item meets my expectations Points for improvement: it would be nice to have a protection for the stone (bag or something like that); in addition, the pizza peel could be of slightly higher quality, especially as it is very practical.
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Acheteur Vérifié
Rating: 4 out of 5
Very clean product Corresponds to the description
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Acheteur Vérifié
Rating: 4 out of 5
Rather long delivery times, but products conform
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Acheteur Vérifié
Rating: 4 out of 5
Very good product that met our expectations. I would recommend it to a friend.
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Acheteur Vérifié
Rating: 4 out of 5
Very pleased
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Acheteur Vérifié
Rating: 1 out of 5
Not happy with either the merchandise purchased or the disastrous customer service: - The product is not correctly described in its technical aspects and when I receive the product it cannot be used at more than 220 degrees. For a Socca dish that has to go into a wood-fired oven, this is annoying. Customer service doesn't want to pay the return postage. For a pro site, this is really bad.
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