The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
*4 stars because the thermometer broke during transport (be careful with fragile products) *That said, TOMPRESS gave me a thermometer free of charge 5 stars for customer service *The material I ordered is of good quality 5 stars *TOMPRESS is a serious company, there's no doubt about that.
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Acheteur Vérifié
Rating: 4 out of 5
Very pleased
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Acheteur Vérifié
Rating: 4 out of 5
First order no problem.
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Acheteur Vérifié
Rating: 4 out of 5
Bon Appareil .
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Verified Buyer
Rating: 1 out of 5
My order was missing parts which made it unusable, still awaiting parts from the manufacturer, theyre unable to give me a date for when these would arrive, and would not send a replacement machine or find another solution for this issue.
Mistakes happen, and it's how one deals with them which makes the difference.
Response from tompress.com
Hello, We are doing everything to resolve your concerns. Photos were requested you unless error on our part, we have not received them, could you please send them to us? Best regards
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Acheteur Vérifié
Rating: 4 out of 5
At the time of ordering I don't know what happened but I received no confirmation and to top it all my order was lost and it took several days to recover it.
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery, very good
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Acheteur Vérifié
Rating: 4 out of 5
The product corresponds to the description but seems of average quality and not very solid... To be seen in time.
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Acheteur Vérifié
Rating: 4 out of 5
too long delivery time more than one month
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Acheteur Vérifié
Rating: 4 out of 5
sheep casings for chipolatas too small in diameter, impossible to thread even on the smallest tube...
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Response from tompress.com
Hello, remember to soften them well by rinsing them in warm water with a few drops of lemon. Leave them to soak before use to restore their elasticity. All tips: https://www.tompress.com/A-10002777-comment-preparer-les-boyaux-pour-la-saucisse.aspx. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Very satisfied, a bit of a wait (logical for an occasion) but it was worth it, the barrel is magnificent!
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Acheteur Vérifié
Rating: 4 out of 5
Good.
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Acheteur Vérifié
Rating: 4 out of 5
I put one star for delivery, because I can't put zero. Indeed, the deliveryman took 11 days to deliver my parcel, not even 60kms from his sorting center. Supposedly the address couldn't be found, etc. The goods were in perfect condition, just as I expected. Very good material, I'm not disappointed.
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Response from tompress.com
Thank you for your time. For delivery, you note Tom Press there.
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Acheteur Vérifié
Rating: 4 out of 5
your customer service reminded me when your platform did not register my order, or in several copies, well seen ... The items arrived whole but what overpacking, no way to use a smaller container?
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Acheteur Vérifié
Rating: 4 out of 5
Very slow website to track your order... not a good customer experience.
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Acheteur Vérifié
Rating: 4 out of 5
everything was perfect, just a two-step delivery
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Acheteur Vérifié
Rating: 4 out of 5
The cooler is not very useful The cooling effect is too weak
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Response from tompress.com
How long did you put it in the freezer? At what temperature? Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
On time and on budget
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Acheteur Vérifié
Rating: 4 out of 5
the advertised power does not correspond to the product
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Response from tompress.com
Hello, do you use it with butane or propane? Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
CLEAR
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Acheteur Vérifié
Rating: 4 out of 5
CLEAR
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Acheteur Vérifié
Rating: 4 out of 5
We regret the delivery in relay point not easy to schedule an appointment with the carrier carrier's website not easy to use thank you to the driver who phoned me and delivered to my workplace
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Acheteur Vérifié
Rating: 4 out of 5
Good product very happy
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Acheteur Vérifié
Rating: 4 out of 5
Product as expected, correct delivery. Only drawback: no compatibility with other brands of cartridge.
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Compratore Verificato
Rating: 4 out of 5
fast accurate and goods as described,good
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Acheteur Vérifié
Rating: 4 out of 5
Well arrived
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Acheteur Vérifié
Rating: 4 out of 5
Keep up the good work
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Acheteur Vérifié
Rating: 4 out of 5
First order, very satisfied with the service
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Acheteur Vérifié
Rating: 4 out of 5
Very responsive and cooperative customer service. Much appreciated.
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Acheteur Vérifié
Rating: 4 out of 5
very satisfactory
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Acheteur Vérifié
Rating: 4 out of 5
very good and fast
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Acheteur Vérifié
Rating: 4 out of 5
Suitable equipment but would benefit from fixings
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Acheteur Vérifié
Rating: 4 out of 5
I placed my order before Christmas and hoped to receive my package on time. I received it well after Christmas. I asked the customer service who answered me in a very nice way that they were doing their best, the package was damaged but the devices were not. It's a busy time at Christmas, but I'm still happy.
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Acheteur Vérifié
Rating: 4 out of 5
Carton damaged and opened I had to check in front of the deliveryman
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Acheteur Vérifié
Rating: 4 out of 5
we have to unpack the package to avoid any surprises
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Acheteur Vérifié
Rating: 4 out of 5
super happy to finally find this product. But two uses later, the grid broke. Really disappointed. Really dubious quality. The particularly responsive after-sales service took note of my negative opinion, and undertook to do whatever was necessary to rectify the product's shortcomings. That's great. Nothing more to say. Customer service is excellent. And I feel a little neglected.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery time and product quality were very good, but there was a slight problem with the quality of the cardboard packaging, which was almost ripped open.
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Acheteur Vérifié
Rating: 4 out of 5
The service worked very well on a product with defects.
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Acheteur Vérifié
Rating: 4 out of 5
Nickel-plated delivery a little late
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Acheteur Vérifié
Rating: 4 out of 5
Material not available, long order, otherwise perfect.
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