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A
Rating: 4 out of 5
Quality is always the order of the day
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 568 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 1 and 4 stars
Reset filtersA
Rating: 1 out of 5
Faulty machine.phoned to report the fault, accused of having unset the machine by correspondent tel.am distraught. impossible to pack my preparations for December 23.a faulty machine this happened but accuse new buyer of malfunction and verbally request payment shipping costs unacceptable cdlt Mr Martinez
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Response from tompress.com
Hello, during our discussions, we carried out the tests required to identify the problem. This procedure does not accuse you of anything, it is intended to help you immediately when possible. Following the tests, it appears that the machine must be returned to us. We have provided you with a pre-paid return slip from Tom Press, so you don't have to pay anything. Best regards.
A
Rating: 4 out of 5
The parcel was well packaged, however having ordered glass jars I think the packaging could have been reinforced. Afterwards all the goods were in good condition, I checked them with the deliveryman. I recommend Tompress.
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A
Rating: 4 out of 5
Very good product. You just need to learn how to use the different tips.
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A
Rating: 4 out of 5
super
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A
Rating: 4 out of 5
excellent
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A
Rating: 4 out of 5
Product meets expectations
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A
Rating: 4 out of 5
..it's a shame to force the customer to write a review
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A
Rating: 4 out of 5
my name does not appear 1st on the delivery note (instead it is the place of delivery in my case the name of the bar)
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A
Rating: 4 out of 5
good quality material
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A
Rating: 4 out of 5
received the parcel on Saturday
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A
Rating: 1 out of 5
I can't evaluate the service as I still haven't received my order.
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Response from tompress.com
Hello, The carrier is waiting for your confirmation to make an appointment and deliver your order. I'll put you in touch. Best regards.
A
Rating: 4 out of 5
Fine
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A
Rating: 4 out of 5
Delivery problem.
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A
Rating: 4 out of 5
Very satisfied with the service and my order.
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A
Rating: 4 out of 5
The delivery person told the person who received the package, despite the red markings on the parcel, that it was not necessary to open it for inspection: The material was dented.
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A
Rating: 4 out of 5
I'm still waiting for the screws and the handle for the sideboard of my plancha, which I paid for 4 months ago and which was delivered incomplete. No further comments.
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V
Rating: 1 out of 5
A long time ago, I ordered a meat drying cabinet from Tompress. On the first delivery, the cabinet was damaged and the delivery company took it back. On the same day I sent the photos and notification to Tompress, asking when the next delivery would arrive. I received neither an e-mail nor a message. Information and customer service is the top priority in my company
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Response from tompress.com
Hello, sorry, we have actually resumed production of a closet, we should receive it by the end of the week. Once shipped, we will inform you about the departure and the link to track the package. Best regards
A
Rating: 4 out of 5
Satisfactory
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A
Rating: 4 out of 5
Big problem with chrono poste, delivery to a different relay point than desired.
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A
Rating: 4 out of 5
Fairly fast delivery (delayed by a day by the delivery driver for reasons for which they are responsible), parcel intact, equipment as expected despite a slightly complicated programming system.
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A
Rating: 1 out of 5
Still not received
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Response from tompress.com
Hello, We have opened a claim with the carrier in order to know the details of its routing. Best regards.
A
Rating: 4 out of 5
well
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A
Rating: 4 out of 5
the only small problem is that we had given the code to be delivered directly to our home and the deliveryman entrusted the parcel to the janitor who was on duty that Saturday.
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A
Rating: 4 out of 5
Good evening You tell us to check the parcel before signing but La Poste is not a carrier and there is nothing in the agreement to say that the customer can check before signing. Sincerely C Durfort
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A
Rating: 4 out of 5
Material well received and well packaged. Product conforms to what is stated on the site. Put into practice this weekend, very good for 20kg of sausage.
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A
Rating: 4 out of 5
Satisfied with the products and delivery.
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A
Rating: 4 out of 5
it's a pity that the product is only suitable for a diameter of 82mm and that I can't find one for a diameter of 100mm.
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A
Rating: 4 out of 5
Compliant product
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A
Rating: 4 out of 5
Everything arrived in good condition
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A
Rating: 4 out of 5
Fast delivery, very satisfied with the product
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A
Rating: 1 out of 5
not yet received the product
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Response from tompress.com
Hello, The appointment has been scheduled with the carrier. Please do not hesitate to contact us if necessary. Best regards.
A
Rating: 4 out of 5
Very Satisfied
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A
Rating: 4 out of 5
Very good, I'm surprised your site isn't better known.
Just one comment: your system of unpacking the package before signing for it is not applicable in real life.
This is a real obstacle to my recommending you. There's no possibility of delivery at a relay point, which is not practical and not environmentally friendly at all. Thank you for thinking about it. Amazon is criticized, but it offers this.
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Just one comment: your system of unpacking the package before signing for it is not applicable in real life.
This is a real obstacle to my recommending you. There's no possibility of delivery at a relay point, which is not practical and not environmentally friendly at all. Thank you for thinking about it. Amazon is criticized, but it offers this.
Response from tompress.com
Hello, Not always easy, but don't sign, you don't take responsibility. We do offer a relay point, but not all orders are eligible because weight and volume are limited.
A
Rating: 4 out of 5
satisfied with the product
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A
Rating: 4 out of 5
Globally OK
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A
Rating: 4 out of 5
Very long delivery times
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A
Rating: 4 out of 5
hasn't been used yet christmas present
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A
Rating: 1 out of 5
NOT RECEIVED . but payment debited from my account. I am waiting for the new shipment following this lost parcel (over 20Kg).
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Response from tompress.com
Hello, We have been informed of the non-receipt of your parcel. A complaint is being made to Chronopost and our after-sales service will take action as soon as possible. Best regards.
A
Rating: 4 out of 5
Hello I am very disappointed to have ordered an item from you because through your site I was hacked with the credit card and I made an order of 250 euros with another site, I reported the fraud on Perceval, then tell you that I am glad to have ordered from you, no
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Response from tompress.com
Hello, Our site is secure, it would be wise to contact us and provide us with the results of the cybercrime investigation to identify the hacking process that was used (phishing, cloning, virus, line hacking ...). For our part, the entire system has been checked. Best regards.