The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
I can not evaluate it should be known that every time the deliveries are made by chronopost .... they do not find the address .......insupportable when you know that on GPS applications such as WASE ... the address is displayed directly ... that's 2 times we lose our half day for nothing ... they do not bother .. they do not search ... shame on the other hand nothing to redirect
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Response from tompress.com
Hello, Thank you for this report and we are opening a complaint with Chronopost which we will follow up. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
The parcel never arrived but I was debited on May 3.
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Response from tompress.com
Hello, the parcel left our warehouse on 02/05. The tracking of your parcel indicates that it was misdirected by La Poste and that it was delivered yesterday. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery on time Correct product Only drawback: delivery charges too high
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Acheteur Vérifié
Rating: 4 out of 5
Good quality product, nothing to say, except the problem of being out of stock, but I still received my order. I remain loyal to tompress thanks to the quality of their products.
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Acheteur Vérifié
Rating: 4 out of 5
For a first order it was satisfactory.
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Acheteur Vérifié
Rating: 4 out of 5
Good product. No contact with customer service. Fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
The product we ordered did not meet our needs. The service was otherwise impeccable.
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Acheteur Vérifié
Rating: 4 out of 5
Perfect products (Le Parfait). Delivery very well packaged (products in glass).
On the other hand, very long delivery time, I was only informed once the driver was absent. To be improved, too bad, the rest is perfect.
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Acheteur Vérifié
Rating: 4 out of 5
I like Tom Press, but it's annoying that the carrier doesn't keep up: you block off a day for delivery, and you have to call when you're worried about the time passing, only to be told that delivery is delayed by a day and that you need to make an appointment. At the cost of my day's work, that increases the price of the product by that much. Well, come on, that's only happened 1 time out of 3.
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Acheteur Vérifié
Rating: 4 out of 5
disappointed not to have been able to order one-liter bottles in a minimum quantity of twelve.
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Acheteur Vérifié
Rating: 4 out of 5
Good for you
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Acheteur Vérifié
Rating: 4 out of 5
Hello, we had a problem with the delivery. One of the two machines was missing even though the parcel had been filmed, so we didn't think it was worth checking. But everything went smoothly thanks to your customer service. We received the missing machine very quickly. Many thanks again.
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Acheteur Vérifié
Rating: 4 out of 5
I will definitely use Tompress for my next order.
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Acheteur Vérifié
Rating: 4 out of 5
Package damaged in transit, but fortunately goods intact.
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Acheteur Vérifié
Rating: 4 out of 5
Very good product too bad the delivery is a bit long
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Acheteur Vérifié
Rating: 4 out of 5
Order arrived a long time later because an item was missing that was not available when I needed some items quickly it might have been wise to send Those available and then the only item. On dispo après.
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Compratore Verificato
Rating: 4 out of 5
Great service, fast and smooth delivery. I would add manuals to the products for sale that are in theme with the products.
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Acheteur Vérifié
Rating: 4 out of 5
As requested and delivered on time.
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Acheteur Vérifié
Rating: 4 out of 5
good product to be seen over time
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Acheteur Vérifié
Rating: 4 out of 5
No problem with this command
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Acheteur Vérifié
Rating: 4 out of 5
Product conforms, good value for money and fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
My last internet order had not been validated by the shopping cart even though the transaction had been recorded and I had received a confirmation email. Fortunately I had the presence of mind to call customer service to tell them of my good faith otherwise no delivery possible, I'll wait forever... Please have your website checked please Cordially
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Response from tompress.com
Hello, we're sorry, but your shopping cart was not validated. Please be reassured, we would have been alerted for the payment. Best regards.
Hello, Our apologies, I am opening a file with our after-sales service who will contact you within the day. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Very serious sales site. Instant order processing and fast shipping. As I consult the catalog quite often, I feel reassured and plan to order in the future.
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Acheteur Vérifié
Rating: 4 out of 5
Doors slightly misaligned with the frame, a shame for the price.
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Acheteur Vérifié
Rating: 4 out of 5
The goods are top-notch and customer service is easy to deal with. On the other hand, sometimes multiple items are out of stock at the same time, which can cause ordering problems, uncertainty about how long it will take to receive the material...
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Acheteur Vérifié
Rating: 4 out of 5
Delivery time needs to be reviewed
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Acheteur Vérifié
Rating: 4 out of 5
Delivery tracking on the carrier's website is totally unreliable and if you want to call them the number is overtaxed (scandalous).
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Response from tompress.com
Hello, what phone number did you get? The call is not normally surcharged. Please do not hesitate to contact us so that we can provide you with the correct information. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
I wanted to melt milk chocolate at 45 degrees but 1 hour later the chocolate had hardly melted at all. Is the thermostat really set to 45°C? Check before trying again. Apart from this inconvenience, for which Tompress can't be held responsible, this is a serious company.
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Acheteur Vérifié
Rating: 4 out of 5
r.a.s
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Acheteur Vérifié
Rating: 4 out of 5
Product ordered in early December, received in March... without a word of apology from customer service, without a commercial gesture.
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Verifizierter Käufer
Rating: 4 out of 5
We could still work on communication, but otherwise I'm satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
the drip pan handle has come loose , 2 rivets did the trick + a little matt black on the raw iron parts will prevent rusting .
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Acheteur Vérifié
Rating: 4 out of 5
Order placed in december 2018 received in march 2019 but good its going ...
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Response from tompress.com
Hello, It was a shortage of raw material, the glassmakers have resumed their activity, it should not take so long. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
No warning of the arrival of the parcel at the relay point. If in the figures the shipment was almost fast, in fact it took me more than 10 days to get my parcel as I thought I would receive a warning of availability. I checked my spam and the like, but never received anything. What's more, customer service takes people at face value.
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Acheteur Vérifié
Rating: 4 out of 5
Satisfied with service
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Acheteur Vérifié
Rating: 4 out of 5
it's really what we were looking for very satisfied
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Acheteur Vérifié
Rating: 4 out of 5
Very much in line with expectations
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Acheteur Vérifié
Rating: 4 out of 5
Delivery: 1st visit without having had the opportunity to make an appointment
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