English 
Français 
Italiano 
Deutsch 
Nederlands 
A
Rating: 4 out of 5
good product to be seen over time
Translated reviews
Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 375 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 1 and 4 stars
Reset filtersA
Rating: 4 out of 5
No problem with this command
Translated reviews
A
Rating: 4 out of 5
Product conforms, good value for money and fast delivery
Translated reviews
A
Rating: 4 out of 5
My last internet order had not been validated by the shopping cart even though the transaction had been recorded and I had received a confirmation email. Fortunately I had the presence of mind to call customer service to tell them of my good faith otherwise no delivery possible, I'll wait forever... Please have your website checked please Cordially
Translated reviews
Response from tompress.com
Hello, we're sorry, but your shopping cart was not validated. Please be reassured, we would have been alerted for the payment. Best regards.
A
Rating: 4 out of 5
A machine to match the catalog Super machine
Translated reviews
A
Rating: 4 out of 5
Despite protected packaging, 5 boxes arrived broken. Otherwise, ideal size for me.
Translated reviews
Response from tompress.com
Hello, Our apologies, I am opening a file with our after-sales service who will contact you within the day. Best regards.
A
Rating: 4 out of 5
Very serious sales site. Instant order processing and fast shipping. As I consult the catalog quite often, I feel reassured and plan to order in the future.
Translated reviews
A
Rating: 4 out of 5
Doors slightly misaligned with the frame, a shame for the price.
Translated reviews
A
Rating: 4 out of 5
The goods are top-notch and customer service is easy to deal with. On the other hand, sometimes multiple items are out of stock at the same time, which can cause ordering problems, uncertainty about how long it will take to receive the material...
Translated reviews
A
Rating: 4 out of 5
Delivery time needs to be reviewed
Translated reviews
A
Rating: 4 out of 5
Delivery tracking on the carrier's website is totally unreliable and if you want to call them the number is overtaxed (scandalous).
Translated reviews
Response from tompress.com
Hello, what phone number did you get? The call is not normally surcharged. Please do not hesitate to contact us so that we can provide you with the correct information. Best regards.
A
Rating: 4 out of 5
I wanted to melt milk chocolate at 45 degrees but 1 hour later the chocolate had hardly melted at all. Is the thermostat really set to 45°C? Check before trying again. Apart from this inconvenience, for which Tompress can't be held responsible, this is a serious company.
Translated reviews
A
Rating: 4 out of 5
r.a.s
Translated reviews
A
Rating: 4 out of 5
Product ordered in early December, received in March... without a word of apology from customer service, without a commercial gesture.
Translated reviews
V
Rating: 4 out of 5
We could still work on communication, but otherwise I'm satisfied.
Translated reviews
A
Rating: 4 out of 5
the drip pan handle has come loose , 2 rivets did the trick + a little matt black on the raw iron parts will prevent rusting .
Translated reviews
A
Rating: 4 out of 5
Order placed in december 2018 received in march 2019 but good its going ...
Translated reviews
Response from tompress.com
Hello, It was a shortage of raw material, the glassmakers have resumed their activity, it should not take so long. Best regards.
A
Rating: 1 out of 5
No warning of the arrival of the parcel at the relay point. If in the figures the shipment was almost fast, in fact it took me more than 10 days to get my parcel as I thought I would receive a warning of availability. I checked my spam and the like, but never received anything. What's more, customer service takes people at face value.
Translated reviews
A
Rating: 4 out of 5
Satisfied with service
Translated reviews
A
Rating: 4 out of 5
it's really what we were looking for very satisfied
Translated reviews
A
Rating: 4 out of 5
Very much in line with expectations
Translated reviews
A
Rating: 4 out of 5
Delivery: 1st visit without having had the opportunity to make an appointment
Translated reviews
A
Rating: 4 out of 5
Good product, but beware of hot handles.
Translated reviews
A
Rating: 4 out of 5
Nothing to say, it's perfect
Translated reviews
A
Rating: 4 out of 5
No one warned me that there was a missing part waiting. This extended the delivery time to 3 weeks.
Translated reviews
Response from tompress.com
Hello, You can see if the items are available immediately or in the process of being restocked on each item. If a lead time is indicated, it will be confirmed on your order confirmation. Best regards.
A
Rating: 4 out of 5
Difficult to get a response after a connection problem; in fact no customer response, it ended up resolving itself.
Translated reviews
A
Rating: 4 out of 5
Fine
Translated reviews
A
Rating: 4 out of 5
Everything is fine except for a small dispute concerning delivery. My parcel went elsewhere and then came back in the right circuit, so it arrived later than expected.
Translated reviews
A
Rating: 4 out of 5
A new delivery in line with the order
Translated reviews
A
Rating: 4 out of 5
Very satisfied with my order, no breakage, I recommend tompresse.
Translated reviews
A
Rating: 1 out of 5
1 bottle out of the 6 delivered was broken and I have a credit note which I probably won't use instead of a replacement of the bottle I needed and my complaint has not been taken into account. In fact, you have reimbursed me but I hadn't looked since you sent me a credit note by e-mail N° AX111773 dated 21/02.
Translated reviews
A
Rating: 4 out of 5
Good response from you, who replaced the pot that arrived the first time with dents in several places without any problem.
Translated reviews
A
Rating: 4 out of 5
Order placed in autumn, delivery scheduled for early January, then postponed until February (I was getting impatient, and that's when I was told that the deadline had been postponed again). All I got for my patience was a 1.50 euro gift voucher, which I really didn't think was very much...
However, this is the first time I've been disappointed... and I do hope it's the last!
Translated reviews
However, this is the first time I've been disappointed... and I do hope it's the last!
A
Rating: 4 out of 5
Interesting site, fast delivery, I recommend it.
Translated reviews
A
Rating: 4 out of 5
Not
Translated reviews
A
Rating: 4 out of 5
Order received late because some products were not in stock, I had to cancel some to receive my order.
Translated reviews
A
Rating: 4 out of 5
Fast, neat package
Translated reviews
A
Rating: 4 out of 5
good product, but the wheels are a bit fragile and you have to choose the holes for the axle carefully, but the holes are poorly distributed (spacing). Otherwise, it's the best seeder I've tried so far (a bit expensive, though).
Translated reviews
A
Rating: 4 out of 5
Shipping costs a little too high, especially for a small cleaver blade... and catalog shipping is mandatory, everything is on the site, so it's useless...
Translated reviews
A
Rating: 4 out of 5
Ras
Translated reviews