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A
Rating: 4 out of 5
I haven't received my parcel yet
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 567 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 1 and 4 stars
Reset filtersA
Rating: 1 out of 5
Items still not received following Bpost strike in Belgium
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Response from tompress.com
Hello, It's Tom Press that you give such bad marks, but we did provide the expected service. Best regards.
A
Rating: 4 out of 5
Deliveryman not honest in saying that he left a notice of passage Moreover not warned of the delivery the other deliverymen like DPD they warn for a rdv, I had to go to seek my goods in Limoges 45 kms thank you
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Response from tompress.com
Hello, We are sorry that the delivery was not made as agreed with the carrier. We are making the necessary arrangements with their services. Best regards.
A
Rating: 4 out of 5
As a loyal customer of TOMPRESS, I've come to appreciate the seriousness and quality of the products on offer in every order I've placed.
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A
Rating: 4 out of 5
very good product
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A
Rating: 4 out of 5
Thank you
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A
Rating: 4 out of 5
R.A.S
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A
Rating: 4 out of 5
The Apia 180 noodle machine meets my needs very well. I am very satisfied.
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A
Rating: 4 out of 5
Professional
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A
Rating: 4 out of 5
very disappointed by the tomato press because it's unusable without modifying the attachment foot. the quality is there but reber didn't guarantee the manufacture. in short, a very good appliance but unusable as it is for chestnuts, for example.
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Response from tompress.com
Hello, Indeed, add a plywood shim or a cloth for example, it will improve stability. Best regards.
A
Rating: 4 out of 5
Good product
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A
Rating: 4 out of 5
order a little too late compared to the one before r a s sastified.
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A
Rating: 4 out of 5
Quality product
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A
Rating: 4 out of 5
Product conforms to my order, but it's a shame the instructions are not in French.
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A
Rating: 4 out of 5
Satisfied with the product
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A
Rating: 4 out of 5
as the 30-litre tank product was not available, delivery was a little late.
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A
Rating: 1 out of 5
I waited for my order for more than 10 days, I turned to Amazon and the next day, I received them, so you see your site is finished, except that you still owe me 10.30 euros ... The refund was supposed to be made and it's been ordered, I'm still waiting for it, I'm even thinking of filing a complaint.
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Response from tompress.com
Hello, We were out of stock and we're sorry about that. On the other hand, the refund has been made since 24/10/2018. Best regards.
A
Rating: 4 out of 5
I didn't need customer service, so I can't rate this item.
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A
Rating: 1 out of 5
To evaluate, I would have to deliver
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Response from tompress.com
Hello, It seems that the delivery man is having trouble finding the delivery address. He will have to contact you again. Best regards.
A
Rating: 4 out of 5
Apart from the transport, everything is perfect
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A
Rating: 4 out of 5
long delivery time. Package received all smashed...
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Response from tompress.com
Hello, we apologize for the inconvenience, but what about the products inside? Is everything in perfect condition or was there any breakage? Best regards.
A
Rating: 4 out of 5
ease of ordering and speed of delivery. The equipment is not yet assembled but seems to be of good quality.
No info on product availability by phone on Saturdays.
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No info on product availability by phone on Saturdays.
A
Rating: 1 out of 5
2 barrels ordered. One drum damaged. Delivery returned. No news since
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Response from tompress.com
Hello, The credit note for refund was issued and sent by email dated 25/10/2018, I invite you to check your email box for further infomations, you can contact us at 05 63 71 44 99 or [email protected] for any questions. Best regards.
A
Rating: 4 out of 5
Very good product in spite of information taken by phone, given by an unfriendly person.
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A
Rating: 4 out of 5
the cash register was not available quickly enough
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A
Rating: 4 out of 5
hello , good equipment to be improved ( opinion of an agricultural engineer ) technical problem: the flywheel positioning axle (major defect) the reservation to screw the flywheel nut on the axle is non-existent it would be preferable to provide a key or other system I still have a nut no assembly instructions or description of parts good luck robert champion
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Response from tompress.com
Hello, Thank you for your suggestions, which we are studying with the manufacturer. Best regards.
A
Rating: 4 out of 5
products as ordered fast delivery so I would recommend
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C
Rating: 4 out of 5
Excellent product
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A
Rating: 4 out of 5
good customer service despite a 3-week wait
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A
Rating: 1 out of 5
I never received the product. The tracked parcel was announced as delivered on 19/10. That day, I did receive an envelope with your catalog and the invoice, but no product. Your customer service simply told me to check with the post office... In other words, you're on your own.
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Response from tompress.com
Hello, a file has been opened with our after-sales service. Research is in progress. As soon as we have information, our after-sales service will contact you. You can also contact us by e-mail or telephone, quoting reference 21699. Best regards.
A
Rating: 4 out of 5
received on time, produced as expected.
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A
Rating: 4 out of 5
The battery-powered motor is much too close to the drum, making it unsuitable for use with a gas grill.
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A
Rating: 4 out of 5
All ok
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A
Rating: 4 out of 5
Bottles ordered intact and compliant. Delivery by GEODIS catastrophic Delivery in 5 days instead of 48 hours, and even then it would have taken longer because I had to yell at the deliveryman to come on the agreed day because he made me take the day off to tell me it will be for tomorrow. And he didn't even want me to check the goods..."
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A
Rating: 4 out of 5
Satisfied good performance
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A
Rating: 4 out of 5
This is my first order, so I can't really give an objective assessment.
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A
Rating: 4 out of 5
No problem with tompress
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A
Rating: 4 out of 5
Very satisfied with the service Tom press a very great professionalism and a very great quality of service parcel extremely well packed but very disappointed with the conveyor who left me the parcel at the entry of my gate which is with 100 m of my house given that the parcel was a little heavy I had to carry it alone I recommend Tom press go there the eyes closed
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A
Rating: 4 out of 5
This article is practical but not of very good quality...rusts with the first wash even after drying with a cloth...a handle should be sold with it.
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A
Rating: 4 out of 5
No problem, now you just have to use the equipment
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