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A
Rating: 4 out of 5
Fine
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 374 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 1 and 4 stars
Reset filtersA
Rating: 4 out of 5
Delivery leaves something to be desired. Tracked delivery on July 27 but no one came. I had to contact the deliverer as I had no news. Finally, delivery on August 6.
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Response from tompress.com
Hello, You notified us of your problem on 31/07. We sent you an e-mail the same day so that you could make an appointment with the carrier. We will pass on your dissatisfaction to the service provider concerned for the delay. Best regards.
A
Rating: 4 out of 5
To be maintained
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A
Rating: 4 out of 5
There was a delay in delivery due to an out-of-stock situation after I had placed my order, but I was informed of this by telephone, which is much appreciated, and I am very happy with the device I ordered. Best regards
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A
Rating: 4 out of 5
Product is exactly what I expected. Delivery a little long because the carrier did not notify me of its 1st delivery, so I was not there and I had to reschedule the delivery. It's a pity because if I had been informed of the initial delivery date I would have made arrangements and I would have been the...
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A
Rating: 4 out of 5
RAS boxes a little small for the contents
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Response from tompress.com
Hello, we can supply larger boxes if you wish: https://www.tompress.com/A-10001997-30-boites-congelation-1800-g-avec-couvercle.aspx Best regards.
A
Rating: 4 out of 5
Scratch on shovel due to transport. Does not prevent operation but not brand new nickel...
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A
Rating: 4 out of 5
carriers fail to give advance notice
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Rating: 4 out of 5
the sterilizer arrived on time but completely bent, although the box was intact it was oval and my son had to force it to be usable, very disappointed by this delivery as I usually have no problems with your company".
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Response from tompress.com
Hello, We were aware of this problem and are very sorry. The matter is being handled by our after-sales service. Best regards.
A
Rating: 4 out of 5
good and fast
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A
Rating: 4 out of 5
For a first satisfied ...
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A
Rating: 1 out of 5
Ordered product not available and replacement product never delivered.
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Response from tompress.com
Hello, Your parcel has been available at the collection point since 12/07/2018, it is being returned to sender as it has not been collected within 10 days. Upon receipt, our after-sales service will contact you to review the situation with you. Best regards.
A
Rating: 4 out of 5
thank you well received, but the shipping package 10 times the size of the package of ten Co2 cartridges. For a next order a smaller package would limit the shipping price. For a next order a smaller package would limit the shipping price. Best regards JPS
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A
Rating: 4 out of 5
Only 3 stars for the merchandise - didn't have time to test it
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A
Rating: 4 out of 5
I think the information you give about the appliances is too superficial. When you offer an appliance (e.g. juice extractor at 250euro and others up to 1200 euro) it would be good to have some guidelines to know which model to choose, according to your own needs.
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Rating: 4 out of 5
Good choice but very professional access. Correct delivery times. Shipping charges too restrictive (no staggering according to invoice amount). I'll have to wait and see to evaluate the merchandise (tap) and I haven't had to deal with customer service.
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Response from tompress.com
Hello, thank you for your feedback, however, we do have several levels of shipping costs depending on the amount, from 0 to 30, from 30 to 120 and from 120 euros, they are offered Best regards.
A
Rating: 4 out of 5
Goods arrive on time.
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A
Rating: 4 out of 5
Satisfied with the product and the order-delivery process.
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A
Rating: 4 out of 5
outstanding packaging
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A
Rating: 4 out of 5
I didn't analyse the delivery times properly????? I didn't understand the place of delivery????? I didn't get any feedback when I paid online and I didn't know if my order had been paid for???? And as a result, I wasn't able to complete my order. Too bad... I'm wondering whether I'll order again... Until now, I've been happy. But times can change.
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Response from tompress.com
Hello, I would like to gather the different accounts created, and define the billing address and the different delivery addresses. I suggest that we do this together to avoid any further inconvenience. Best regards.
A
Rating: 4 out of 5
I received the product I ordered fine.
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A
Rating: 4 out of 5
no delivery problems, product conforms to our expectations
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A
Rating: 4 out of 5
The small complaint is that you sell batches of 12 jars but only batches of 10 lids. You should remedy this. Thanks in advance
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Rating: 4 out of 5
Calberson did not leave a delivery notice, I was not delivered, 8 days without news the tracking link does not work, it was you who warned me that the package was at calberson, I had to move, the package was in very bad êtas opened by the side fortunately very well protected pots intact claude Vatin
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Rating: 4 out of 5
too bad the shipping price is a bit high
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A
Rating: 4 out of 5
Happy with my purchase
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A
Rating: 4 out of 5
packaging on pallets very limited parcels often balanced on the pallet
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A
Rating: 4 out of 5
the products correspond perfectly to our expectations. Extremely fast delivery by post
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A
Rating: 4 out of 5
non-essential device
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A
Rating: 4 out of 5
good site, good products, recommend
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A
Rating: 4 out of 5
delivery RAS base and lid a little difficult to fit works well for new potatoes
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Rating: 4 out of 5
very fast and product arrived in good condition.
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A
Rating: 4 out of 5
It would have been much more practical if the carrier had called before delivery. Fortunately, we were there when he arrived.At first glance, the product seems to comply with the catalog, but some more detailed explanations with diagrams on the use of the pointed metal stops would be welcome....
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Response from tompress.com
Hello, Thank you for your suggestion. While we're waiting for the instructions to be improved, you can contact our customer service department on 05 63 71 44 99 or [email protected], they'll be happy to help you position your pawls. Best regards.
A
Rating: 4 out of 5
i've used the appliance 3 times; the temperatures are as described, so i'm satisfied. ps is it possible to obtain teflex" sheets that can be adapted to this appliance?
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A
Rating: 4 out of 5
Fast 48-hour delivery as advertised.
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A
Rating: 1 out of 5
I didn't receive my order because of an address error on my part BUT the soap hasn't contacted me for a week. Why don't you send me another pan and wait for the one I was entitled to to return to your establishments ????
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Response from tompress.com
Hello, We are very sorry for what happened to you. Unfortunately, we have no other option than to receive the package in error to trigger the new shipment. The parcel has arrived and the new shipment is in progress. We hope that our efforts will change your mind about the quality of our services. Best regards.
A
Rating: 4 out of 5
Good in general, but the box is really bulky for a paella dish.
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A
Rating: 4 out of 5
nothing to say
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A
Rating: 4 out of 5
Prices are still high
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Rating: 4 out of 5
quick delivery
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