English 
Français 
Italiano 
Deutsch 
Nederlands 
A
Rating: 4 out of 5
A little wait for a restocking that was delayed but very good product, well packaged. Satisfied with my order.
Translated reviews
Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 374 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 1 and 4 stars
Reset filtersA
Rating: 4 out of 5
The hooks are not very effective, missing one or 2 hooks along the length of the rod to hold the salmon in place.
Translated reviews
Response from tompress.com
Hello, Don't hesitate to double the hook, especially if the fillet is large. This way your fillet will be held securely and won't come off during smoking. Best regards.
A
Rating: 4 out of 5
A little schematic diagram would have been nice
Translated reviews
A
Rating: 4 out of 5
Your products are of high quality and your customer service is pleasant and efficient. It is unfortunate that you use a delivery service that is so unsuitable for business customers.
Translated reviews
A
Rating: 4 out of 5
Mode works to improve explanations of operation
Translated reviews
A
Rating: 4 out of 5
could notify you when you had received the payment
Translated reviews
A
Rating: 4 out of 5
the site very good but the product finishes a little light the straps of the hood forced to remove the screws because the screws were screwed into the straps and no way to make the adjustment and they protrude from the hood risk of injury to put it on the back otherwise the rest of the hood very good
Translated reviews
A
Rating: 4 out of 5
Very long delivery times for Reber spare parts
Translated reviews
A
Rating: 4 out of 5
good hose quality; resistant
Translated reviews
A
Rating: 4 out of 5
RAS. serious to recommend
Translated reviews
A
Rating: 4 out of 5
Delivery by carrier does not offer flexibility for your customers who work from 08:00 to 20:00 every day. Contractualize for Saturday delivery or delivery via a relay point.
Translated reviews
V
Rating: 4 out of 5
It took a while, but I was always kept well informed. The would is as described. All in all good
Translated reviews
V
Rating: 1 out of 5
After almost a month the goods have still not arrived, nobody answers the customer phone and e-mails are only answered with a lot of delay and zero information. Conclusion: Never again
Translated reviews
Response from tompress.com
Hello, Yes, postal items were blocked due to bad weather. Your package could only reach the platform of Lille on 19/02/2018, the delay is caught. We apologize for this inconvenience beyond our control. Yours sincerely.
A
Rating: 4 out of 5
Very good
Translated reviews
A
Rating: 4 out of 5
Hello, I can't give an assessment of customer service as I haven't had any contact with them. The product itself is effective BUT the mast that is supposed to hold the sprinkler broke after only three days. What can I do? Good day, Gerard Ouwerling
Translated reviews
Response from tompress.com
Hello, As you did yesterday, send us an e-mail to let us know, a file is open and in progress with our after-sales service, which has received the additional information. See you soon. Best regards.
A
Rating: 4 out of 5
short
Translated reviews
A
Rating: 4 out of 5
As far as I'm concerned, the delivery time was a little long due to a lack of stock at the seller's. Otherwise, everything was fine and met my needs.
Translated reviews
A
Rating: 4 out of 5
the delivery was long and exceeded the 48h deadline;for tompress nothing to say the quality of the products is perfect.cordialement.
Translated reviews
A
Rating: 4 out of 5
short
Translated reviews
A
Rating: 4 out of 5
fast delivery, goods as described very satisfied
Translated reviews
A
Rating: 4 out of 5
I am very satisfied with tom press shipping costs a little high
Translated reviews
A
Rating: 4 out of 5
Good morning, thank goodness it wasn't urgent.
Translated reviews
V
Rating: 4 out of 5
EVERYTHING GREAT, THANK YOU, GLADLY AGAIN
Translated reviews
A
Rating: 4 out of 5
Delivery a little long but good due to bad weather
Translated reviews
A
Rating: 4 out of 5
Too bad the BMW company that delivers to Annemasse is too incompetent.
Translated reviews
A
Rating: 4 out of 5
Super serious, super communication, SAV nickel Only black point the conveyor geodis which does not take any care in the handling of the parcels Still thank you with tompress of their serious You are of true trade I recommend To soon
Translated reviews
A
Rating: 4 out of 5
Conforms to product ordered
Translated reviews
A
Rating: 4 out of 5
not yet used the incubator
Translated reviews
A
Rating: 4 out of 5
I put 'Medium' for the merchandise because one of the items I received did not correspond to my order; even if it came from the wholesaler who made us wait several months and delivered another item than the one ordered. Otherwise nothing to complain about. Very good customer service.
Translated reviews
A
Rating: 4 out of 5
Did not use customer service.
Translated reviews
A
Rating: 4 out of 5
Except for a rather long delivery time, I'm very happy with the quality of the products and the wide selection. I will certainly recommend it.
Translated reviews
A
Rating: 4 out of 5
Very good
Translated reviews
A
Rating: 4 out of 5
delivery ultra fast I thank you for the product it and conforms to description I would recommend on your sites cordially
Translated reviews
A
Rating: 4 out of 5
you weren't able to deliver an item, but it's not your fault: your supplier didn't keep up.
Translated reviews
A
Rating: 4 out of 5
Quality telephone advice, it's nice to have a pleasant person on the phone rather than impersonal e-mails. Don't change a thing.
Translated reviews
A
Rating: 4 out of 5
everything was respected
Translated reviews
A
Rating: 4 out of 5
Transport time, by post, far too long. Good quality product
Translated reviews
A
Rating: 4 out of 5
Tompress I know I am a customer, a small downside this time is the delivery 8 days the delivery company is not very fast.
Translated reviews
A
Rating: 4 out of 5
I received my order, but the product doesn't correspond exactly to my expectations, which I thought would be an adjustable rolling mill? the description on the site wasn't clear enough, so I don't know if I'll use it? it's true that the price is low, but if I could change it for a more sophisticated model, that would be great.
Translated reviews
Response from tompress.com
Hello, Please contact our customer service department on 05 63 71 44 99 or [email protected], and we'll be happy to arrange an exchange. I think what you want is a pasta machine, it will allow you to laminate and make pasta with various accessories. Best regards.
A
Rating: 1 out of 5
No, gentlemen, I'm not happy at all. I haven't had a chance to test it yet, as I'm still waiting for a reply from your after-sales service for file 20341. So I've misplaced my trust in your company. And if I may say so, the damage caused on delivery is due to a double failure in YOUR packaging of the items, so a big effort is required.
Translated reviews
Response from tompress.com
Hello, I apologize for the inconvenience. I see that your file is being closed following the call to our after-sales service yesterday and that we were able to offer you a solution adapted to the situation. Best regards.