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V
Rating: 4 out of 5
EVERYTHING GREAT, THANK YOU, GLADLY AGAIN
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 564 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 1 and 4 stars
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Rating: 4 out of 5
Delivery a little long but good due to bad weather
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Rating: 4 out of 5
Too bad the BMW company that delivers to Annemasse is too incompetent.
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Rating: 4 out of 5
Super serious, super communication, SAV nickel Only black point the conveyor geodis which does not take any care in the handling of the parcels Still thank you with tompress of their serious You are of true trade I recommend To soon
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Rating: 4 out of 5
Conforms to product ordered
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Rating: 4 out of 5
not yet used the incubator
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Rating: 4 out of 5
I put 'Medium' for the merchandise because one of the items I received did not correspond to my order; even if it came from the wholesaler who made us wait several months and delivered another item than the one ordered. Otherwise nothing to complain about. Very good customer service.
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Rating: 4 out of 5
Did not use customer service.
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Rating: 4 out of 5
Except for a rather long delivery time, I'm very happy with the quality of the products and the wide selection. I will certainly recommend it.
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Rating: 4 out of 5
Very good
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Rating: 4 out of 5
delivery ultra fast I thank you for the product it and conforms to description I would recommend on your sites cordially
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Rating: 4 out of 5
you weren't able to deliver an item, but it's not your fault: your supplier didn't keep up.
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Rating: 4 out of 5
Quality telephone advice, it's nice to have a pleasant person on the phone rather than impersonal e-mails. Don't change a thing.
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Rating: 4 out of 5
everything was respected
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Rating: 4 out of 5
Transport time, by post, far too long. Good quality product
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Rating: 4 out of 5
Tompress I know I am a customer, a small downside this time is the delivery 8 days the delivery company is not very fast.
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Rating: 4 out of 5
I received my order, but the product doesn't correspond exactly to my expectations, which I thought would be an adjustable rolling mill? the description on the site wasn't clear enough, so I don't know if I'll use it? it's true that the price is low, but if I could change it for a more sophisticated model, that would be great.
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Response from tompress.com
Hello, Please contact our customer service department on 05 63 71 44 99 or [email protected], and we'll be happy to arrange an exchange. I think what you want is a pasta machine, it will allow you to laminate and make pasta with various accessories. Best regards.
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Rating: 1 out of 5
No, gentlemen, I'm not happy at all. I haven't had a chance to test it yet, as I'm still waiting for a reply from your after-sales service for file 20341. So I've misplaced my trust in your company. And if I may say so, the damage caused on delivery is due to a double failure in YOUR packaging of the items, so a big effort is required.
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Response from tompress.com
Hello, I apologize for the inconvenience. I see that your file is being closed following the call to our after-sales service yesterday and that we were able to offer you a solution adapted to the situation. Best regards.
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Rating: 4 out of 5
Compliant
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Rating: 4 out of 5
Everything top fast delivery, goods not damaged
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Rating: 4 out of 5
The product conforms to my expectations. Delivery was made within 48 hours as expected.
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Rating: 1 out of 5
Hello Sirs, I ticked 1 star but you don't deserve it. For me it's 0,0,0. I'm 100 disappointed because: I sent you a complaint e-mail via your site's contact page yesterday, January 23rd, but still no reply or acknowledgement of receipt, after more than 24 hours.
carton2 in carton1 was open, and breakage inside + pestle handle missing Wait for reply.
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carton2 in carton1 was open, and breakage inside + pestle handle missing Wait for reply.
Response from tompress.com
Hello, We apologize for the inconvenience and disappointment caused. Your message has reached us, we replied yesterday and opened the follow-up file with our after-sales service, which is waiting for additional information before taking the necessary action. I'll send you all the information by e-mail today. Best regards.
A
Rating: 1 out of 5
after 15 days I still haven't received my order
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Response from tompress.com
Hello, Your package left on 12/01/2018 is being returned to us by the post office, they were unable to deliver, the cause will be known to us upon receipt of the return. Our after-sales service is following your case. Best regards.
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Rating: 4 out of 5
rupture on an article ...not informed, had to call to receive my order without this article
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Rating: 4 out of 5
No comment.
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Rating: 4 out of 5
Fast delivery. Neatly packaged. The stainless steel rolling pin (30 cm) seems too smooth to me: it tends to slip instead of rolling under your hands (especially those with a little butter) when working on a cooled appliance. Perhaps the ends should be roughened for a better grip.
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Rating: 4 out of 5
very satisfied with the very fast delivery, very well protected package my nephew was right to advise me tompresse
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Rating: 4 out of 5
Nothing to complain about, good product, fast delivery.
I am very satisfied
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I am very satisfied
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Rating: 4 out of 5
delivery complicated to see if possible to do otherwise for next order
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Rating: 4 out of 5
Product to be tested, too early to give an opinion on the quality of bottle rubbers ...
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Rating: 1 out of 5
the pot arrived quickly but was broken, so it was sent back. We are now waiting for a new pot
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Response from tompress.com
Hello, We are aware of the breakage, our after-sales service is handling your case. Best regards.
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Rating: 4 out of 5
nothing to complain about
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Rating: 4 out of 5
As ordered
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Rating: 4 out of 5
Quality product. Delivery a little long. Sav responsive.
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Rating: 4 out of 5
Expected product conforms to order, home delivery.
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Rating: 4 out of 5
Delivery a little long but excellent products
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Rating: 4 out of 5
very good products are presented on the site tompress, quite diversified.... and good quality.
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Rating: 4 out of 5
Very, very disappointed with the delivery time Delighted with the equipment ordered
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Response from tompress.com
Hello, Unfortunately your order included items that were being restocked. We did our best to shorten the delivery time. Fortunately, the parcel was delivered within 48 hours as planned. Best regards.
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Rating: 4 out of 5
fast, careful delivery quality product
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Rating: 4 out of 5
Nothing to report, I am satisfied
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