The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Very disappointed by this accessory which does not chop meat as soon as it contains a slight skin or a little fat. The knife is not sharp at all and consequently the holes get blocked, the motor forces and you have to constantly dismantle the whole thing to empty it (and go through the blender to finish the job). Site, delivery and customer service impeccable.
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Response from tompress.com
Hello, Have you cut your meat into strips? Are you using the right grid? If you need any advice, please don't hesitate to contact our customer service team. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
very competent customer service, but delivery with the Geodis carrier is rather slow.
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Acheteur Vérifié
Rating: 4 out of 5
It's a shame they waited seventeen days to inform me that one of the items in my order was out of stock and didn't send me the rest of my order beforehand (order dated 11/11 received on 4/12).
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Acheteur Vérifié
Rating: 4 out of 5
RAS Perfect
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Acheteur Vérifié
Rating: 4 out of 5
excellent products and customer service
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Acheteur Vérifié
Rating: 4 out of 5
COMMENTS/ Fragile apron fabric, fabric belt too short and not sturdy.
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Acheteur Vérifié
Rating: 4 out of 5
Item packed without protection and delivered by colissimo: item received broken in multiple pieces Waiting for replacement by after-sales service
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Acheteur Vérifié
Rating: 4 out of 5
I was not informed that my parcel had arrived, so it was 4 days late.
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Acheteur Vérifié
Rating: 4 out of 5
The deliveryman didn't find us the first time and had to come back, but it didn't matter because we weren't expecting the delivery in a hurry.
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Acheteur Vérifié
Rating: 4 out of 5
RAS for the moment because it's a gift I'm going to give for Christmas. Only users will be able to judge the product.
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Acheteur Vérifié
Rating: 4 out of 5
this equipment is absolutely not worth its very average price
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Acheteur Vérifié
Rating: 4 out of 5
the parcel arrived in a deplorable state, crushed and half-opened. fortunately, the packaging was far too large, so the object was much smaller and didn't suffer in transit.
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Acheteur Vérifié
Rating: 4 out of 5
Ras
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Acheteur Vérifié
Rating: 4 out of 5
Always on time, calls the customer in case of out-of-stock problems, it's not bad, a little expensive on some products compared to the French competition.cordialement
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Acheteur Vérifié
Rating: 4 out of 5
Good evening, I'm going to try to explain the reasons for my customer service note. When you look at this company, you see that it's trying to evolve, but it's a slow process. We're seeing the emergence of products that our elders had been using for a long time, but for some reason had suddenly disappeared from circulation.
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Acheteur Vérifié
Rating: 4 out of 5
I haven't used the 6.5l tom press meat pusher by reber yet, it corresponds to my needs, the material seems to be solid, as advertised, I recommend this company without any problem, fast service and delivery on time, I will certainly come back for other orders.
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Compratore Verificato
Rating: 4 out of 5
The item performs its duty, I chopped almost 300 kg of fruit in just over a couple of hours, the only points that are a bit critical are the speed with which the drum oxidizes and the lightness" of the materials used.
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Acheteur Vérifié
Rating: 4 out of 5
speed of delivery
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Acheteur Vérifié
Rating: 4 out of 5
Fine
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Acheteur Vérifié
Rating: 4 out of 5
Very nice device, but a little odd to use as it cannot be disassembled and is therefore impractical to connect to accessories.
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Acheteur Vérifié
Rating: 4 out of 5
NOT YET IN USE
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Acheteur Vérifié
Rating: 1 out of 5
very unhappy with this item, impossible to clean, the pan is rusty. I thought the quality was top notch. I will not buy anything from this site again, I do not recommend this site.
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Response from tompress.com
Hello, the frying pan is made of black sheet metal and should be washed and dried immediately after use and greased before storage. It is made entirely of steel, and you can find all the advice you need here: https://www.tompress.com/A-10002828-apprivoiser-sa-poele-en-fer-avec-elise.aspx. I'll let you modify or complete your review. Best regards.
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Compratore Verificato
Rating: 4 out of 5
satisfactory service
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Acheteur Vérifié
Rating: 4 out of 5
The grille wasn't the right size, it didn't fit into its housing, so I had to recut it.
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Acheteur Vérifié
Rating: 4 out of 5
not the same casing as last time, only ends and not the same quality and persser
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Response from tompress.com
Hello, is this the right product? Would you still have the packaging to send us a photo? Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Fast, impeccable delivery.
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Acheteur Vérifié
Rating: 4 out of 5
very satisfied with everything, nothing to complain about
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Acheteur Vérifié
Rating: 4 out of 5
I would have liked a more precise recipe for measuring out the flour.
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Compratore Verificato
Rating: 4 out of 5
The order took a little longer than expected to arrive but when I called to find out if there were any problems with the shipment , they were very helpful and absolutely nice. The merchandise was as I wanted it and overall I am very satisfied
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Acheteur Vérifié
Rating: 4 out of 5
Perfect
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Acheteur Vérifié
Rating: 4 out of 5
Efficient
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Acheteur Vérifié
Rating: 1 out of 5
Very bad customer service. 2 weeks and still nothing. I have to evaluate the product, without having received it??? Fucking bullshit
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Response from tompress.com
Hello, Your order left on 10/11/2017, it is noted delivered on 21/11/2017, it seems that customs clearance took time. I invite you to make the modification of your notice concerning us. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Late delivery
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Acheteur Vérifié
Rating: 4 out of 5
Compliant product, supposed delivery time of 48 hours, arrived after a week...
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Acheteur Vérifié
Rating: 4 out of 5
Thank you for the gift. Sincerely
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Acheteur Vérifié
Rating: 4 out of 5
materials and product very good value for money
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Acheteur Vérifié
Rating: 4 out of 5
Very good product and well packaged.
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Acheteur Vérifié
Rating: 4 out of 5
small problem of delivery I do not know from whom that comes nothing serious I was especially afraid for the products I have never been disappointed the person whom I had on the telephone really very very pleasant kind competente finally well
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Acheteur Vérifié
Rating: 4 out of 5
satisfactory site overall. product descriptions in line with the actual goods received.
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Acheteur Vérifié
Rating: 4 out of 5
Good delivery except that the press was sticking out of the cardboard box at the 4 legs, not a problem but it could quickly damage a parcel. As for the press, it's a great product except for the jack, which for me is not at all the one that should go on this product, the piston stroke is ridiculous, not at all adapted to the size of the press, so I had to change it.
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