The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
I had to phone to receive my order because more than a week after ordering I had not received any information. The plancha has a shock in a corner and the oil dispenser is missing which was missing when I ordered and I have no information on when I will receive this missing item. I remain more than skeptical about the future of my future purchases from you. In the meantime
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Response from tompress.com
Hello, We apologize for the inconvenience. The oil spray will be sent to you free of charge as soon as production is complete, as agreed during your telephone conversation. For the plancha, we require the delivery note containing your reservations to the carrier so that we can take the necessary steps. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Long delivery times The parcel took over a week to be delivered almost to the point of departure.
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Acheteur Vérifié
Rating: 3 out of 5
Very fast order processing and shipping. I ordered tomato stakes, the only downside is that the stakes are not pointed, which is not at all practical for planting. I'd never seen that before. And it's not visible on the description. Hence my note
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Response from tompress.com
Hello, the stakes are sold alone or with the plastic cone for stakes you can complete it if you don't already have the cones: https://www.tompress.com/A-10003222-cone-en-plastique-pour-piquet.aspx Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
1 broken pot
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Response from tompress.com
Hello, We're sorry for the inconvenience. Did you send the photo to our customer service department as agreed during your telephone conversation? Please remember to quote the file number in your e-mail: 29105. Best regards.
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Acheteur vérifié
Rating: 2 out of 5
More than five months between order and delivery - that's not serious!
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Verifizierter Käufer
Rating: 2 out of 5
Unfortunately only 2 stars, order on 10.04 partial delivery mid-June, rest is no longer available (can happen). No information from seller. The whole thing could have been processed much faster. Product is of good quality.
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Response from tompress.com
Hello, we apologize, we will do our best to keep you informed. Yours sincerely.
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Acheteur Vérifié
Rating: 3 out of 5
difficult to turn the crank
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Acheteur Vérifié
Rating: 3 out of 5
Reduce packaging: I received the 100 vacuum bags in a cardboard box that was far too big for the product being shipped. A large envelope would have sufficed!
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Acheteur Vérifié
Rating: 3 out of 5
Very long delivery and no tracking
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Acheteur Vérifié
Rating: 3 out of 5
The bird of prey tends to wrap itself around the pole. I think a 5 to 6-meter pole would be better.
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Acheteur Vérifié
Rating: 2 out of 5
The iron in the structure is too weak
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Acheteur Vérifié
Rating: 2 out of 5
Two weeks after receiving a French fry dryer with photo evidence of defects and a request to replace the product, no return from your after-sales service. TOM PRESS, are you serious?
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Response from tompress.com
Hello, The elements received have been communicated to the manufacturer in order to find solutions. The file is in progress and is being followed up under reference 28882. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
I used to buy Reber brand bags, with which I was very satisfied. These have been replaced by the Tompress brand. I thought they were identical and that only the brand had changed (same packaging, same sizes, etc.). Unfortunately, the ones I received are much thinner. I hope they won't pierce over time. I also doubt that the
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Acheteur Vérifié
Rating: 3 out of 5
the time between order and receipt (22 days) seems far too long compared with other suppliers
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Acheteur Vérifié
Rating: 3 out of 5
minimize packaging and avoid blister packs when not necessary
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Acheteur Vérifié
Rating: 3 out of 5
The product is very average, every other time the bread box flap comes off the track and doesn't close. You have to pull from left to right and right to left to get it back on track.
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Acheteur Vérifié
Rating: 3 out of 5
Too much waiting to receive the product 7 weeks. Quality product, that's why I didn't cancel.
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Acheteur Vérifié
Rating: 3 out of 5
Very long wait for product, ravioli roller But good quality.
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Acheteur Vérifié
Rating: 2 out of 5
I am really disappointed not deep enough and therefore not much stuffing I took back my board
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Response from tompress.com
Hello, Are there any other models that might suit you? You'll find the whole range here: https://www.tompress.com/CT-1927-machine-a-pates-laminoir-et-moule.aspx Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Ordered in early January, delivered in April. When ordering, you are given a delivery time of 3 or 4 days.
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Response from tompress.com
Hello, We apologize for the fact that the restocking delay was exceptionally longer than initially expected. We are doing our utmost to rectify the situation. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
For me, the asparagus is a few centimetres too short to cook all the way through.
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Acheteur Vérifié
Rating: 2 out of 5
A much too long wait and a lack of communication. Ordered in November, with a promise of Christmas delivery. Result: received in April, without any compensation.
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Response from tompress.com
Hello, Due to the current situation with raw materials, including wood in your case, we were unable to meet the deadline initially set by the manufacturer. We apologize for this exceptional delay. Yours sincerely
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Acheteur Vérifié
Rating: 2 out of 5
Ravioli roll ordered on 8/12/21 and received on 8/04/22, i.e. a 4-month delay with no communication... It's a shame, it gives a bad image when in the end there are no problems with the product. There are things to review...
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Response from tompress.com
Hello, The tracking is updated daily on the site to allow you to follow the progress of your orders and the replenishment times. We apologize for the delay and will try to improve the communication of tracking information. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Order received 4 months later
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Response from tompress.com
We understand your dissatisfaction with the delay in the production of this wooden article and hope that things will get back to normal as soon as possible. Kind regards.
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Acheteur Vérifié
Rating: 3 out of 5
Express delivery requested, invoiced and paid for. Instead of 24 h delivery was 72 h slower than standard delivery!
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Response from tompress.com
Hello, the tracking system shows 3 deliveries the day after your order. Did you receive the messages? Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
The item ordered arrived, very well packaged, but 3 months after the expected date without having received a message from you. I was the one who, worried, initiated the e-mail.
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Acheteur Vérifié
Rating: 3 out of 5
punctuality
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Acheteur Vérifié
Rating: 2 out of 5
I haven't been able to use it properly - I've given up on the lung, which is much too pink to use with one hand and hold the bottle with the other if possible - I'm willing to turn it upside down because I can't do anything with it
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Response from tompress.com
Please contact our customer service department on 05 63 71 44 99 or by e-mail: [email protected]
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Acheteur Vérifié
Rating: 2 out of 5
We received the order 3 months later, which was far too long.
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Acheteur vérifié
Rating: 3 out of 5
It's a shame that it's up to the customer to come to the news for an item for which the restocking lead time is not respected. For me, the initial lead time was 2 weeks, but 3 months later, still nothing. Your department could anticipate this by alerting the customer to the situation as soon as the lead time is exceeded, and give a plausible estimate of the postponement.
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Response from tompress.com
Hello, Thank you for your comment which will enable us to improve the quality of our services to provide you with a fully satisfactory shopping experience. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
good quality bags but not the right size.
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Response from tompress.com
Hello, Could you please clarify? The bags received are not those ordered or their size is not suitable for your use? Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Very good company ... but very big problems with the carrier! Obliged to pick up the parcel 40kms away at their depot! Change carrier and it will be perfect.
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Acheteur Vérifié
Rating: 2 out of 5
The sterilizer arrived with a broken handle. A shame.
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Response from tompress.com
Hello, We apologize for the inconvenience. Did you report it to our customer service? Could you please send us an e-mail with one or more photos of the damage to [email protected]? Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Drawer plate too thin and smoker not square, but otherwise correct product.
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Acheteur Vérifié
Rating: 3 out of 5
Not as good quality as the ones we usually take.
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Acheteur Vérifié
Rating: 2 out of 5
Very long (too long) delivery times.
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Acheteur Vérifié
Rating: 3 out of 5
I received my order more than 2 months late because part of it was out of stock. I completely understand, but I would have liked to have been informed of the delay as it was a Christmas present and I would have had time to make a change to the order. Otherwise, the material received is of very good quality and I'm very happy with it.
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Response from tompress.com
Hello, Our apologies for this delay. We are highlighting this information directly on the site in order to give you complete satisfaction and improve follow-up. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
The products are very well made, however, the packaging is not very well thought out, one part received broken, (half disc).
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Response from tompress.com
Hello, I apologize for any inconvenience this may have caused you. I'll pass this on to our after-sales service immediately. The file is open under reference 28644. Yours sincerely
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
The product meets our expectations, but the delivery time of one month for a sharpener is enormous.
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