The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Not satisfied with my order, impossible to give an opinion, it doesn't work and not satisfied either with my call to customer service.
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Response from tompress.com
Hello, Could you please send us the details by e-mail? Please send your e-mail to [email protected]. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
i've had a similar Zyliss appliance for 40 years and it's worked perfectly for all that time. unfortunately, everything wears out. knowing your equipment, i didn't think twice and bought from you. this appliance doesn't cut into small pieces and what's more, it comes apart while cutting. what do i have to do to return it and get my money back?
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Response from tompress.com
Hello, please contact us at 05 63 71 44 99 for details or via the website: https://www.tompress.com/PS-contact.aspx. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
For a missing item, delivery delayed 2 weeks. No commercial gesture.
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Acheteur Vérifié
Rating: 2 out of 5
Following a previous purchase from Tompress I was to receive documentation. To date I have received nothing. I am particularly disappointed by the customer service.
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Response from tompress.com
Hello, Everything was sent by e-mail on 16/03, I'll send it again immediately. Take a good look at the spam and other unwanted lists in your mailbox. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
very good products, as usual delivery time ( almost 3 months ) and customer service ( no information about the delay if it is not the customer who calls every month !!!! ) absolutely not up to standard
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Acheteur Vérifié
Rating: 2 out of 5
Order placed on 11/01/21 and received around 20/02... More than mediocre quality.
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Response from tompress.com
Hello, We apologize for the longer than expected delay. Is the item not to your liking? You can return it, please contact our customer service department on 05 63 71 44 99 for return instructions. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
4 months for a baneton...
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Acheteur Vérifié
Rating: 3 out of 5
Disappointed ... of course it's a second hand oak and you can't have a perfect product . However, there are many imperfections and a very red color all over the middle of the barrel. So a major stripping is in order. I didn't expect so much work to be done on the product, it was delivered quickly and dropped off inside my home. I really appreciated it.
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Acheteur Vérifié
Rating: 3 out of 5
delivery much too long 4 weeks
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Acheteur Vérifié
Rating: 3 out of 5
Product conforms to order. Packaging in good condition, although the stainless steel side plates were a little warped. Assembly instructions in Italian and assembly plan not easy to read. A user manual is missing.
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Response from tompress.com
Hello, I'm sorry, but I've just sent you the installation and operating instructions in French. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
I'm sorry I wasn't offered an exchange in an equivalent size rather than a brand equivalent but smaller, even if the quality is there, it's also a bit my fault, since I didn't think of it either (too bad for the manufacturing stoppage).
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Acheteur Vérifié
Rating: 3 out of 5
the device is of very poor quality, both in terms of mechanical construction and general finish.
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Response from tompress.com
Hello, the stand for the appliance was damaged. Our after-sales service sent you a new stand immediately. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
i sent you an email on march 04 and i have not yet received a reply. an item received does not correspond to the order it is normal that the return costs are at your expense. thank you for your kind attention. Customer n°2119243 N° FX574365
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Response from tompress.com
Hello, We replied to your e-mail on 03/03 and are waiting for the photo of the item received before taking any further action. Please send them to [email protected]. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Products ordered in November 2020 for Christmas received in February 2021 Too bad... .
Impeccable packaging.
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Acheteur Vérifié
Rating: 3 out of 5
Very fast delivery but packaging so inconsistent that the tool handle was twisted during transport The 15% discount leaves the tool twisted ...
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Acheteur Vérifié
Rating: 3 out of 5
Very long delivery due to a product being out of stock. 4 pots broken. obliged to phone for delivery time....
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Response from tompress.com
Hello, Did you report the breakage to the carrier? Please inform our customer service department so that they can take the necessary steps. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
The order arrived 6 months later without any explanation, the goods were badly packed and therefore arrived damaged... a broken jar...
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Response from tompress.com
Hello, You have ordered items that were unavailable at the time of ordering, the production of the glass has been extremely delayed and we are very sorry for this, I do not see the report of the breakage during delivery, please contact our customer service as soon as possible. Best regards.
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Compratore Verificato
Rating: 3 out of 5
The product arrived today!It seems to conform to the site description.At first glance the hopper seems a little low and the sheet metal fine...as a tool it is simple I hope it works well!
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Acheteur Vérifié
Rating: 3 out of 5
hello when I placed the order I was told I would win a calendar and a cookbook from chez vous de trompette when I received my order there was only the order in it I did not receive any calendar or cookbook so not at all satisfied with your site
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Acheteur Vérifié
Rating: 3 out of 5
Order placed on 19/12, delivered on 12/02. No information is given on the delivery time of the product ordered, either when the order is placed or afterwards. Lousy customer service and doesn't try to improve. Does not send tracking codes as advertised. The order was supposed to be delivered at home, but it was delivered to the parcel delivery centre, which refused it...
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Acheteur Vérifié
Rating: 2 out of 5
order placed on 21/12/2020 received on 15/02/2021.
Does not communicate, either by email or phone, to tell you that the order will be shipped once complete. It's you, the customer, who has to worry about the status of your parcel!
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Response from tompress.com
Hello, Some items in your order were not available, the delivery times are also noted on the order confirmation sent the same day. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
No information when the product was no longer available...
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Acheteur Vérifié
Rating: 3 out of 5
Apparently very good product satisfied with my order On the other hand delivery time too long Order on 29 /1 received On 9/2 I find that for a delivery under 48 hours that is still a little long 11 days
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Response from tompress.com
Hello, Unfortunately the pusher you ordered was out of stock, so we were only able to ship it on 05/02 after it had been restocked. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Order placed December 21st for 48H delivery. No information of delay, reminder by email in January, then in February, product received early February. Disappointed by lack of communication. We can understand the supply problems, much less the complete silence and lack of follow-up in customer relations. Best regards,
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Response from tompress.com
Hello, We apologize for the inconvenience. It is true that the item ordered was not available in stock and unfortunately production took longer than expected. Kind regards.
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Acheteur Vérifié
Rating: 3 out of 5
Delivery time ultra long. Customer service called several times. One woman friendly, the other just the opposite. Fortunately, purchases are fine.
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Acheteur Vérifié
Rating: 3 out of 5
I placed my order on December 12, 2020. I received my delivery at the beginning of February after several reminders. There was one product left and I don't understand why you are blocking the rest. I had planned these items for Christmas gifts.
Time to tell you that I am not satisfied.
Sincerely Jean-marc Cadoux
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Acheteur Vérifié
Rating: 3 out of 5
Please check that the entire order is available, otherwise delivery will be delayed without notification. Expected delivery time after complaint: three weeks or shipment without the missing product and therefore invoicing of shipping costs. As far as I'm concerned, the missing product was only a small part of the total amount, so I would have appreciated a commercial gesture on the shipping costs!
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Acheteur Vérifié
Rating: 3 out of 5
Customer for 3 years. Acceptable delivery times (often ~1 month before health crisis). The last three delays have been longer and longer. Last order placed 11/11/20, received 7/8 items in 28/01/21. Still waiting for last item (28/03/21) apparently sent 15/02/2021. Prompt replies from after-sales service, but no results.
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Acheteur Vérifié
Rating: 3 out of 5
Two items ordered, one available and one not. After a complaint, the available item was delivered. Two items paid for when ordering, only one delivered, where's the money?
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Response from tompress.com
Hello, We have cashed the payment directly for the modified order. I will send you the payment receipt. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Delivery took nearly 2 months After contacting customer service after a month they told me that the parcel would be sent the following week but it only left 1 month later I was told that my parcel was leaving and that I would receive a tracking link within 24 hours but I never received it.
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Response from tompress.com
Hello, The restocking took longer than expected and we are sorry for that. Kind regards.
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Acheteur Vérifié
Rating: 3 out of 5
1 month wait between order and delivery...
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Acheteur Vérifié
Rating: 2 out of 5
nowhere was it specified (or specified very poorly) that the casings would be sent frozen. as a result, when they arrived at my home a long time later, i received soaked bags of casings in bags of water. i'm not sure what i'm going to do with them... but for the other products, they're fine. so i still trust the site... but not for casings!
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Response from tompress.com
Hello, the casings are not frozen, they are packed in brine. Chances are that the bag was punctured during transport. The liquid is the brine in which the casings are preserved. Please contact us on 05 63 71 44 99 or [email protected]. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Hello, ordered November 11, 2020 received January 21, 2021 too long delivery disappointed
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Acheteur Vérifié
Rating: 3 out of 5
Over 2 months to receive 5 kg of nitrite salt.
No message to inform me of a delayed delivery. In short, very average.
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Acheteur Vérifié
Rating: 3 out of 5
If I could put 0 I would have put it. Defective product I do not understand between the video and what I have nothing goes.
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Response from tompress.com
Hello, contact our customer service department on 05 63 71 44 99 or [email protected], they will guide you through the use of your steam juice extractor. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Item received not as pictured, item returned and still no refund!!!!
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Response from tompress.com
Hello, The refund was made on 25/01, you should see it appear on your account soon. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Is the leaky cork a concept? No indications to remedy this...
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Response from tompress.com
Hello, Put the wooden faucet in place and let the wood "swell" for at least 3 to 4 days (until the leaks disappear completely) in a basin of water. Best regards."
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Acheteur Vérifié
Rating: 3 out of 5
delivery too long and material not available .
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Acheteur Vérifié
Rating: 2 out of 5
My order was placed during the first containment in April 2020. We just received the goods in January 2021!!!! Communication was non-existent, as of course I never expected to receive them again.
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Acheteur Vérifié
Rating: 3 out of 5
Order placed on 25/11. No news, reminder on 10/12. One of the products was out of stock, restocked the following week, reminded again at the beginning of January and suggested another product, order received promptly. Order received promptly afterwards. Review communication if product missing, to modify order if necessary. I had to buy from another supplier.
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