The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
I had to ask to know the status of my order (because no email from them on the progress) and I was informed that to get my order quickly I had to pay again shipping costs: a joke !!!!!!!!!!! So Christmas gift received after Christmas!
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Acheteur Vérifié
Rating: 3 out of 5
after a number of satiating orders, in the last delivery, there was the Henry cassolette split along its entire length; unusable. we opened the parcel before signing for it with the deliveryman, but didn't notice the split. Probably badly packed.
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Response from tompress.com
Hello, Please send us details and one or more photos of the article to [email protected]. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
for the delivery no possibility of verifying the goods before the departure of the deliveryman no signature and no civility (answer not the time)
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Acheteur Vérifié
Rating: 3 out of 5
Received on time, but the box was completely torn, and completely soaked. The products seemed to be in good condition. So I kept it. I hope I didn't make the wrong choice. I hope it won't happen again. So a little disappointed
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Acheteur Vérifié
Rating: 2 out of 5
No delivery, no replies to e-mails, no proposals to solve the problem! I'm still waiting!
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Acheteur Vérifié
Rating: 3 out of 5
The flamadou is poorly finished for a tool that's supposed to be in contact with food and fire, and I find it strange that it's covered with a very smelly paint when put in the fire.
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Acheteur Vérifié
Rating: 3 out of 5
the wooden parts on the top of the pantry weren't even glued. that's a lot of money to spend on French companies that don't play the quality game. for your information, the product is 30% cheaper on other platforms. you need to review the quality-price test.
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Acheteur Vérifié
Rating: 3 out of 5
I have a problem with the ceramic bread dish the lid doesn't fit it's wobbly it doesn't follow the shape of the base
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Response from tompress.com
Hello, please contact our after-sales service. Best regards.
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Verifizierter Käufer
Rating: 2 out of 5
Goods are OK as stated, delivery time was approx. 7 months! The store offer states delivery in 72 hours at the most, but without notification delivery is only made months later. It is sufficient if 1 part is currently not available and the whole order is then only delivered months later. An acceleration is only possible if the unavailable part is canceled.
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Response from tompress.com
Hello, parcels are only shipped once. If you order an item that is not available in stock, you will have to wait for its replenishment or cancel it to proceed with the shipment of the package. Kind regards.
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Acheteur Vérifié
Rating: 3 out of 5
I haven't used the equipment yet but it seems to be of good quality. However, I'm disappointed with the delivery, order placed on 14/11 with items available, received on 07/12 because in the meantime an item was no longer available so no partial shipment from the seller and no information from them if I hadn't asked them the question.
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Response from tompress.com
Hello, the availabilities are displayed in real time on the site, your confirmation of order indicates well a delay for 2 references, we sent it to you on the 14/11/2020, day of the order. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
very disappointed sawdust that doesn't work at all avoid it's too expensive for the garbage can
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Response from tompress.com
Hello, Thank you for contacting our customer service department about case 25987. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Order delivered 1 month later and non-conforming delivery
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Response from tompress.com
Hello, Could you please explain? What do you mean by non-conforming delivery? Best regards.
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Acheteur vérifié
Rating: 2 out of 5
You are mistaken: the order was placed on September 7 (no. 451 744) and I contacted you because I hadn't heard from you, otherwise... no news! (potato drawer missing) 25/11: your order is ready. On delivery: the driver refuses to let me open the parcel. I contact you, and your reply: you must accept the parcel... Final delivery... At last!
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Response from tompress.com
Your order has been shipped as soon as the drawers have been restocked. We are checking with the carrier to verify the package. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
good except delivery times delayed from week to week
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Acheteur Vérifié
Rating: 3 out of 5
The quality of the product is perfect, but it's still a bit expensive... And the delivery was disastrous because I was at home and the deliveryman didn't even ring, he just left a delivery notice in my letterbox...
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Response from tompress.com
Hello, Our apologies, did he show up again? Did you arrange to meet by telephone? Kind regards.
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Verifizierter Käufer
Rating: 2 out of 5
I have not yet received any goods! I ordered and paid 15 days ago, so I can only give one star for the delivery. Likewise for the goods, as I have no goods. Communication with customer service in German is difficult.
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Response from tompress.com
Hello, your parcel has left, tracking is available at the following link: https://www.laposte.fr/outils/suivre-vos-envois?code=CB547896297FR Cordially.
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Acheteur vérifié
Rating: 3 out of 5
The 20 cm lid doesn't fit properly on the Agnelli pan, due to the pan's handle (which is angled too high).
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Response from tompress.com
Hello, If the item does not fit, you can ask to return it. Please do not hesitate to contact our customer service at [email protected] or +33563714499. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
After having placed an order on the site of fresh products (casings) and believing (naively) the BIG WRITE promising a delivery in 48h+24h. Result, order on 6/11 shipped on 12/11 only 6 days later (Thursday to Tuesday) arrived 13 days after order 19/11, lost at the parcel center in Marseille. The after-sales service was EXECRABLE, telling me to read the conditions of sale. 95% of shipments arrive within 4 days.
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Response from tompress.com
Hello, You ordered on Friday late afternoon, so it was dispatched the next working day: Monday. According to the tracking system, your order was delivered on Thursday. If you wish, you can choose 24-hour delivery via Chronopost or France Express. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Hello, Fast delivery but two broken pots... Sincerely,
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Response from tompress.com
Hello, Have you informed our after-sales service? Please contact us on 05 63 71 44 99 or [email protected]. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
The lid does not fit the 28 cm sauté pan.
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Response from tompress.com
Hello, What is the diameter of the lid I received? Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Ordered on 02/11/2020 and paid, received on 16/11/2020. Time far too long for the ferments to have retained their optimal power! I did not receive a reply to an e-mail pointing this out. After contacting Tf, the operator told me that they would keep for another six months anyway (I doubt it very much).
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Response from tompress.com
Hello, Your parcel tracking request was received on 12/11 and answered the same day. Yours faithfully
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Acheteur Vérifié
Rating: 2 out of 5
Impossible to use the device.Aicin instruction manual . Please send me a video tuto: odilesv&gmail.com !
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Response from tompress.com
Hello, it's done! I hope you'll update your satisfaction by changing your rating. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Carrier null....package badly damaged
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Acheteur Vérifié
Rating: 3 out of 5
Too bad the rennet and ferments were not in stock, it should have been known when the order was placed, like ( in the process of being restocked, lead time ....) Almost 3 weeks delivery time, not even an email to warn me, I have to ask for news of the lead time...in short, not great logistics....
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Response from tompress.com
Hello, The information is on the order confirmation received on 14/10. Kind regards.
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Acheteur Vérifié
Rating: 3 out of 5
very good, but it's not possible to track parcels. imagine when they have to be signed for. we spend days waiting?
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Response from tompress.com
Hello, the carrier will contact you in case of absence and leave you a notice to organize its representation. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
broken product, still not replaced after a week
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Response from tompress.com
Hello, The replacement left our warehouse on 13/11. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Product delivered one month after order...that's a long time. No clarification or apology from customer service.
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Acheteur Vérifié
Rating: 3 out of 5
Order held for over 2 months..without TOM press contacting me. I had to call!
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Response from tompress.com
Hello, The deadline is noted on the products and recalled on your order confirmation of 04/09/2020. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
BOTTLE CAPS DO NOT CLIP ONTO THE BOTTLE AT ALL VERY DISSATISFIED
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Response from tompress.com
Hello, which bottles (brand and reference) do you use them with? Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Very long delivery although I had paid for it, it was supposed to be free and so I paid for it... Otherwise the product is very good.
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compratore verificato
Rating: 3 out of 5
the product arrived on time and int perfect condition. Unfortunately, both the wooden spout and cork leak a lot and I had to empty the jar in meal of times to insert shims. Cork and spout still leak.
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Response from tompress.com
Morning. In order to make the cork stopper and wooden faucet leak-proof, you must first fill the vinegar jar with 1 liter of water and leave it for 2 to 3 days ( as stated in the leaflet). Only after this step can you fill with vinegar and be sure that the jar does not leak. Available for further clarification, TOMPRESS CUSTOMER SERVICE.
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Acheteur Vérifié
Rating: 3 out of 5
The parcel arrived very damaged, but nothing was missing, fortunately, I made the deliveryman wait to check it.
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Acheteur Vérifié
Rating: 3 out of 5
Very long delivery and no gesture from TOMPRESS.
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Acheteur Vérifié
Rating: 3 out of 5
Ordered in April, delivered at the end of October after two reminders from me! No direct information from TOMPRESS, dubious customer follow-up?
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Response from tompress.com
Hello, Delivery times are indicated in real time on the site. In the event of a postponement, you will receive an e-mail alert like the one sent on 22/06. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
I had to call tompress to find out that an item was not in stock and that my parcel was on hold. Delivery was late and to the wrong address.
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Response from tompress.com
Hello, The delivery times are indicated on each item and given on the order confirmation e-mail sent to you on 13/10. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
The clamp doesn't work, because the vice isn't really straight. Even if we tinkered with a wedge, we couldn't fix the device to a table. The screw got stuck in the clamp. It took us several hours to unblock it. And now it's the crank that won't unscrew, even with degreaser. In short, nothing works properly. 140 and a lot of energy wasted.
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Response from tompress.com
Hello, Did you cook the chestnuts thoroughly and remove the shell before putting them through the peeler? Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Order placed on 31/07 and delivered mid-October, that's a long time despite repeated calls to customer service who told me to be patient and that I would receive the parcel within 10 days.... It's a shame to offer products for sale that you don't have in stock... And no compensation was offered...
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Response from tompress.com
Hello, We apologize for the fact that some of our supplies are still heavily affected by the current health situation. Kind regards.
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Acheteur Vérifié
Rating: 2 out of 5
I ordered an 80 cm brooch and they delivered a 60 cm one.
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Response from tompress.com
Hello, which dimension did you take? Total length: 80 cm. Useful length (basket length): 60 cm. Please get back to us if necessary. Best regards.
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Acheteur vérifié
Rating: 3 out of 5
1.malgés all the assembly respects: the pips concentrate on the screw-thread after a few turns and DO NOT come out and everything jams. 2. The crank is screwed onto a screw-thread, which is ridiculous, because as soon as it's worked, it jams and can only be unscrewed after all sorts of contortions...
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Response from tompress.com
Hello, what do you put in the épépineuse? Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Since the comment is limited to a measly five lines, as a new customer I can't fully express my dissatisfaction, so my score will be very poor. My first experience was very negative. Slow and misleading website (Weck boiw022 jars delivered without rubber seals). No reply to my messages. Delivery tracking impossible via website. Etc.
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Response from tompress.com
Hello, Your request has been taken into account, our apologies, the seals have been sent as agreed yesterday. Kind regards.
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