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A
Rating: 3 out of 5
The wait for stock to run out was particularly long (almost 2.5 months).
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 563 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 2 and 3 stars
Reset filtersA
Rating: 2 out of 5
6 weeks waiting for delivery, several calls to customer service who are unable to give a delivery date. No commercial gesture made. We will not recommend them, and we do not recommend them.
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A
Rating: 2 out of 5
Two lids out of 6 arrived broken. What's more, the cardboard box was huge, for 6 verrines of 290mL.... it's about time they made a little effort in terms of ecology.
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Response from tompress.com
If you have any questions, please do not hesitate to contact us. Best regards.
A
Rating: 2 out of 5
I was waiting for my Christmas present and received it in March.
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A
Rating: 3 out of 5
Hello, Some bottles broke in the packaging... In the end I have 16 bottles and 20 capsules. It seems to me that the package contained only 18 bottles, because among the broken glass, I counted only 2 bottlenecks. To recover a little of my satisfaction, I expect from your service the return of 4 bottles. Otherwise the product seems to me of good quality Cordially Charly
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Response from tompress.com
Hello, Our apologies, I am opening a file with our after-sales service immediately. Best regards.
A
Rating: 2 out of 5
I am disappointed not by the product but by the delivery time of my order, the parcel arrived one month after the order, it was never mentioned at the time of the order that the product was not in stock, as I needed it quickly I paid 8 euros so that it arrives in chrono... no commercial gesture following my complaint too bad I will not repeat order
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A
Rating: 2 out of 5
Much too slow and no message to warn of the arrival of the parcel. Long live Amazon
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Response from tompress.com
Hello, Your parcel left on 04/03 and was available at the collection point on 06/03. Confirmation of shipment on 04/03 with the link for tracking your package. Best regards.
A
Rating: 3 out of 5
Delivery delay not serious, but the bottom cap is leaking and the valve is cracked. Quick replacement via after-sales service.
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A
Rating: 2 out of 5
the description is too brief and the service cannot give the characteristics of the pump nozzle, which is specific to the product.
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A
Rating: 2 out of 5
Cost of delivery for the return of the parcel charged to the customer no commercial gesture from Tompress A real shame as I was a customer until then.
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A
Rating: 3 out of 5
I made a complaint when I ordered a smoker and I didn't even get a phone call from NUL customer service.
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Response from tompress.com
Hello, You left a user review on this site, and on 30/01 we tried to contact you, unfortunately without success. I will pass on your comment to our customer service department. Best regards.
A
Rating: 3 out of 5
big problems with delivery times and damage to a product on delivery, but good reactivity.
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A
Rating: 3 out of 5
The goods were not delivered to the planned relay point. It's up to me to call the colissimo service several times and to go to my local post office twice because your customer service is not responsible once the parcel has been dispatched.
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A
Rating: 3 out of 5
the delivery was correct, but 2 bottles were broken.
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Response from tompress.com
Hello, We were not aware of this, we request the receipt of reserves to the carrier. Best regards.
A
Rating: 3 out of 5
The lid does not close easily. Could be better designed.
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A
Rating: 3 out of 5
product does not conform to the technical data sheet. the product was supposed to be 4 cm high, which I absolutely needed, but it's only 3.7 cm. sent an e-mail, no answer LAMENTABLE Sincerely ANDRE BERGER
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Response from tompress.com
Hello, We received your e-mail and replied on 11/02 and are awaiting your reply. I am sending you the e-mail of 11/02. Best regards.
A
Rating: 2 out of 5
Delivery more than 15 days after order too long I will look elsewhere
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A
Rating: 3 out of 5
wanted bf rights
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A
Rating: 3 out of 5
Hello What's the point of putting a phone number on the delivery if the driver leaves a notice if he doesn't feel like using it when he arrives? I called the delivery service to make a new delivery the next day with a paid call, even though I was there on the day of delivery. Thank you very much.
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Response from tompress.com
Hello, Thank you for this clarification and we will inform the transport company. Best regards.
V
Rating: 3 out of 5
Advance payment and commercial invoice documents are not congruent. The tax rates are different (19 prepayment, 20 commercial invoice).
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Response from tompress.com
Hello, France is subject to a VAT of 20. Best regards
A
Rating: 3 out of 5
Hello I wrote an email because the hive arrived with the bottom screws holding the tray incorrectly implanted and with screws missing I have not had a response.
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Response from tompress.com
Hello, We have received the photos and thank you for them. You should be contacted by our after-sales service shortly. Best regards.
A
Rating: 3 out of 5
Hello, I would like to inform you that the bag of salt inside the packaging box was open. Instead of the 5 kg we ordered, we only received 4.
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Response from tompress.com
1 Kg"
A
Rating: 2 out of 5
When I place an order, the merchant must manage the delivery, not send people for a week late paying shipping costs.
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Response from tompress.com
Hello, I'll have to check with the postal service to find out the reason for the delay. Would you like us to open a complaint? Best regards.
A
Rating: 3 out of 5
Correct packaging but left-hand plate deformed despite packaging Very disappointed
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A
Rating: 3 out of 5
the quality of the products is not in question, it's the management of orders in the event of a product delay that is catastrophic: if a product is out of stock or being restocked, you have to pay twice for shipping costs, and therefore pay for the company's logistical shortcomings .....
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A
Rating: 3 out of 5
The chopper I ordered did not live up to my expectations. Ineffective endless screw.
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Response from tompress.com
What's wrong with the chopper? Maybe it's the cutter or the grid that you just need to adapt to your use. Please contact us at 05 63 71 44 99 or [email protected]. Best regards.
A
Rating: 2 out of 5
Advertised delivery time: 48H delivered within 8 days, and that's only because I asked for it. Multiple pieces of gut, often pierced; not worthy of tompress.
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Response from tompress.com
Hello, We only dispatched the parcel when we were restocked. However, it is not usual to have this problem with casings. I will inform our after-sales service who will contact you as soon as possible. Best regards.
A
Rating: 3 out of 5
The casing is as described and of good quality, however in the tompress advice it is said that with this type of casing it is possible to stuff more than 16kg of meat with 4 meters, but I received 5 meters and was barely able to stuff 7kg and yet I made long lengths to avoid losing space with the knots.
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Response from tompress.com
Hello, this is just an estimate, the amount of mix will vary depending on the cutting and embossing. It's important to pack well to get the most out. Best regards.
A
Rating: 2 out of 5
We ordered a shredder in early October with an initial deadline of mid-October, then mid-October postponed to late October (notified by email), then postponed to early November, then postponed every 10 days but without being notified, we had to call each time until delivery in late December the product is top but upon receipt the apples were rotten ... very disappointed.
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Response from tompress.com
Hello, We understand your disappointment, the restocking of this item took longer than expected and we are sorry for that. Best regards.
V
Rating: 3 out of 5
The delivery with DPD was poor and very delayed, annoying.
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A
Rating: 3 out of 5
Very good
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A
Rating: 2 out of 5
delivery time too long. i thought i'd find rakes big enough to harvest olives, but in fact i feel like i've received rakes for children. very disappointed.
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Response from tompress.com
Hello, isn't it 13.5 cm long? Please contact our customer service department on 05 63 71 44 99. Best regards.
A
Rating: 3 out of 5
No delivery to my home as the letter carrier deemed the parcel too large.
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A
Rating: 3 out of 5
arrival after the holidays for these gifts ... also on a service price 20 more than at mathon cdt
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A
Rating: 3 out of 5
order placed on 4/12, received on 17/12 almost 2 weeks... Articles conform.
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A
Rating: 3 out of 5
it's a pity that delivery took more than 10 days out of the 2 advertised, it's a real drag on the bill.
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A
Rating: 3 out of 5
2 weeks behind schedule.
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A
Rating: 3 out of 5
No information from Tompress about the delay in delivery due to a material being out of stock. I cancelled the product because I had to wait another 5 or 6 weeks.
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A
Rating: 3 out of 5
Wrong information about delivery time. Three times we were given a delivery date which was not respected. We finally received the equipment, but at the beginning of December, whereas it was initially scheduled for mid-October.
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A
Rating: 3 out of 5
Delivery delayed for no reason and not at the requested location. Product conforms but finish is not great: the latch is not even fitted straight.
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