The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Non-compliant indicated stock, resulting in non-compliant delivery times (1.5 months rather than 48 hours); great difficulty in contacting us via e-mail forms (several days); borderline product in terms of quality and finish.
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Response from tompress.com
Hello, We apologize for the inconvenience. Please do not hesitate to contact our customer service department at 0033563714499 for any questions or information. They are available Monday to Friday from 9 am to 6 pm. Best regards.
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Acheteur vérifié
Rating: 3 out of 5
I had initially put in a notice before the after-sales service contacted me. To this day, I still haven't received any merchandise but the after-sales service took the trouble to give me a call and explain why. I'll come back to assess the merchandise once I've received it.
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Acheteur Vérifié
Rating: 2 out of 5
Incomprehensibly long delivery time Never had this problem elsewhere
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Response from tompress.com
Hello, We have been informed that the Belgian Post Office was experiencing difficulties and a delay in the delivery of orders. The delay is being resolved and everything should be back to normal shortly. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
I paid for a Chronopost service to receive the goods quickly and the delivery was delayed by a day Goods prices too high
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Response from tompress.com
Hello, your parcel was delivered within 24 hours. If the items are not to your liking, you can contact our after-sales service to arrange the return of new goods. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
delivery times too long
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Acheteur Vérifié
Rating: 2 out of 5
Order placed at the beginning of September and still nothing in sight. Customer service offers to investigate. In the meantime, I'm on my own. Very disappointed.
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Response from tompress.com
Hello, we have taken the necessary steps and your parcel has been dispatched, but unfortunately the post office has not yet delivered it. We have opened a claim with their service to know the position of your package and obtain delivery. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
I was not satisfied with the delivery service (imposing a one-day delivery period on a parcel after an "initial visit" not agreed in advance is not acceptable).
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Response from tompress.com
especially since I wasn't even alerted the day the deliveryman supposedly came to my house. The response given by your service when I reported this is not convincing either."
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Acheteur Vérifié
Rating: 2 out of 5
I ordered a product on the 10th of the month, and I receive a reply on the 25th informing me of a stock shortage and a prior delivery date of the 4th the following month. That's not good enough. The few products I've bought from you have arrived without user manuals, even for slightly complicated machines. To be changed
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Response from tompress.com
Hello, We apologize for the delay, but it depends on the production process. Could you please let us know which notices are missing? Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
the hives are not identical and the staple screws are badly positioned p lesoile
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Response from tompress.com
Hello, I'm sorry to hear that your order did not give you complete satisfaction. After-sales service file no. 21479 has been opened, and an e-mail with all the details has been sent directly to you. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Much too large for my slicer (despite the dimensions indicated). Unfortunately I had to send it back this week. Awaiting refund...
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Acheteur Vérifié
Rating: 3 out of 5
Vacuum machine bought 3 years. 3 return for repair does not weld well Very dissatisfied very good customer I am very above especially warranty exceeds .
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Response from tompress.com
Hello, have you tried cleaning the sealing bar and the seals? On your machine, pay attention to the potentiometer. If you have any questions, please don't hesitate Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
The delivery man didn't want to put the wine press in the cellar, even though there are no stairs, it's on a slope that there's room, he left the press in front, telling me that he wasn't allowed to enter the house, which was a problem because I live alone, the press on a pallet with his cart he could have done alone, I asked a neighbor who slid it in with a rope,
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Acheteur Vérifié
Rating: 3 out of 5
Material damaged but not visible on receipt. Still no news from after-sales service.
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Response from tompress.com
Hello, the after-sales service has tried to reach you several times, please call back on 05 63 71 44 99, your tracking number is 21348. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Despite the extra cost of chronopost, delivery delayed by 24 hours by the deliveryman without warning or information, unacceptable given the extra cost.
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Response from tompress.com
Hello, The complaint has been made to chronopost, we will keep you informed. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
The availability information displayed on the site did not correspond to the lead time displayed in the confirmation email. The message sent to customer service went unanswered. I received a product that did not match my order (different color). I kept the product, but I'm not sure I'll do it again.
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Response from tompress.com
Hello, The confirmation e-mail took into account the last copy you had purchased. The product was available and has been shipped. However, the color should be the one you ordered. Please contact our after-sales service. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Product does not correspond to our expectations The grout is tomato juice The device al designed leak at the crank grout both on the floor and in the bowl Customer service does not want to do anything everything is normal according to them
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Response from tompress.com
Hello, you can spin your tomatoes a little before putting them through the corer, which should limit leakage from the hopper and crank. You can also iron the waste to extract as much pulp as possible. You can contact us directly with a visual aid at [email protected]. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
1 BOCAL 1Litre broken in the package badly packed
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Response from tompress.com
Hello, I'm reporting this immediately to our after-sales service, which will contact you shortly. Please inform us of any delivery anomaly within 48 hours so that we can rectify it. Best regards.
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compratore verificato
Rating: 3 out of 5
The pasteurizer and clamp definitely conform to what is stated on the website. The delivery leaves something to be desired : 2 deliveries , 2 delivery mishaps.
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Acheteur Vérifié
Rating: 3 out of 5
A monumental box for 1 small parcel
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Acheteur Vérifié
Rating: 3 out of 5
Unclear site leading to ordering errors
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Response from tompress.com
Hello, our advisers are at your disposal by telephone at 05.63.71.44.99 from Monday to Friday from 9am to 6pm to help you place your orders. What's more, if an item doesn't suit you, you can also contact our after-sales service at the same number. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
No info on delivery, in the afternoon" without further details
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Response from tompress.com
then the delivery man (supposedly) couldn't find the address.
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Acheteur Vérifié
Rating: 3 out of 5
Bonjour tonneau bien reçu par contre devait être livré sur palette et il était à peine recouvert d'un plastique sur le haut mais est arrivé en bon état Sinon conforme à la photo à recommandé rendu très sympa
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Acheteur Vérifié
Rating: 3 out of 5
So far, I've been completely satisfied with the products I've received and the quality of the deliveries, but I've come up against a major problem with a large order, which I'm complaining about and hope will be resolved as soon as possible.
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Response from tompress.com
Hello, Your request has been taken into account. Our after-sales service will contact you as soon as possible. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
nul product has no effect on birds
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Response from tompress.com
This equipment sometimes takes several days to reach optimum efficiency. Please check the battery regularly. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Home delivery never made ordered Chronopost July 19 and we are the 30 Unacceptable.
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Response from tompress.com
Hello, and once again we apologize for the failure of the Chronopost service. Of course, we will keep you informed of the complaint we have opened with their service. Best regards.
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compratore verificato
Rating: 2 out of 5
I was sent goods different from what I requested. The product on the catalog I requested did not exist I sent it back, with the company's recommendation to pack well otherwise they would not refund, also the package could have been damaged in transit. When the package arrived, there was an illegal message: no complaints accepted after receipt signature
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Response from tompress.com
Good morning, the item was correct but there was an error in the description on the website. Immediately apologizing for the incident we have sent you a return coupon at our expense and will issue a refund upon receipt of the return. CUSTOMER SERVICE TOMPRESS ITALIA
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Acheteur Vérifié
Rating: 3 out of 5
6 verrines out of 16 broken
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Response from tompress.com
Hello, and we're very sorry about this, but our after-sales service took the necessary steps to report the incident and obtained a refund for the broken items. I hope that the means put in place will make you change your mind about our services. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
this appliance is not suitable for small red fruits (raspberries); very disappointed. no finer grid for this appliance. So, I regret my purchase. This should be made clear.
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Response from tompress.com
Hello, Tre Spade electric mincers do not have a seed extractor with berry cone option. If the item is new, unused and in its original packaging, you can return it to us. Simply contact our after-sales service department, which will give you all the information you need. We remain at your disposal. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
the catalog mentions equipment and a price that doesn't correspond to reality. it's deception. My interlocutor (who did her job) apologized on the phone for the company, but no commercial gesture was offered. not even to take back the products. it's heartbreaking. would certainly not recommend again, as I can't trust the presentation of the products offered.
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Response from tompress.com
Hello, We apologize for this error in our paper catalog. We can, of course, organize the return of accessories that do not suit you. I will prepare the return tracking file and send you the details as soon as possible. Best regards.
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Verifizierter Käufer
Rating: 3 out of 5
Delivery much too late, no competent information when asked on the phone.
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Acheteur Vérifié
Rating: 2 out of 5
package already opened on receipt in the mailbox and 1 product is missing, claim sent directly to the post office, you're on your own and that's it; In summary: only 1 product for 2 paid.
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Response from tompress.com
Hello, you need to file a complaint with your post office. The condition of the parcel must be noted and a report drawn up. Only the addressee can present the parcel at the post office. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
I would have liked the broken item to be shipped back to me, rather than a 0.65 refund.
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Acheteur Vérifié
Rating: 3 out of 5
Despite paying for fast delivery our parcel was received late.
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Response from tompress.com
Hello, We are opening a claim to find out the details of the delivery. We will keep you informed of the progress of the investigation. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
order arrived 2 months after ordering on the internet, nobody called to tell you that products were missing and the cardboard box that was supposed to protect the equipment was burst... Given the prices, one expects a better service... especially since there was no excuse other than a discount for the next order of... 1 euro... I don't think I'll be using it...
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Response from tompress.com
Hello, We're sorry you had to wait for your order, but we're doing everything we can to reduce restocking times. However, the condition of the parcel on receipt is not normal. Did you receive an accompanying document? A report from the letter carrier? Were there any breakages or damaged items? Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
the details of the day and time of delivery are missing, so I didn't receive it until the following Monday, and it's still difficult to get back in touch with the carrier.
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Acheteur Vérifié
Rating: 2 out of 5
Delivery said to be in 48 hours, delivered 1 week later
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Response from tompress.com
Hello, Would you like us to open a postal inquiry to find out the details of your delivery? Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
I am VERY disappointed I had to send several emails and leave a phone message to learn that some of my products (order dating from late April) would only be delivered in October My order was delivered partially, they were supposed to send me a refund check for the difference and I've been waiting 10 days.
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Response from tompress.com
Hello, We apologize for the inconvenience. The refund is in progress and the cheque should arrive shortly. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Hello, I'm disappointed by the product delivered, the stainless steel bowl has a dent. It's still functional, of course, but aesthetically it's not great, given that the cut is original, as the packaging is intact. Why did you deliver this appliance in this condition? I haven't made a note of customer service because I'm waiting for a reply from you to this comment. Have a nice day.
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Response from tompress.com
Hello, I'm reporting this immediately to our customer service department. I'll get back to you as soon as possible. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Over a month's delay, promises from customer service to call back to give the deadlines, but nothing...
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Response from tompress.com
Hello, With the craze for homemade butter, a lot of products were being made. We're sorry that the deadlines couldn't be more precise. We'll do our best to improve the follow-up. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
I will never recommend your site: site not updated. I am told that the product is no longer in stock when on your site it appears to be in stock. I'm told I'll be delivered in the last week of May by chronopost whereas I'm delivered in June by gsl. No explanation from you and no commercial gesture, which would be the least you could do when you're wrong.
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Response from tompress.com
Hello, We are sorry that the restocking deadlines could not be met. A traditional 48-hour delivery was planned, but as indicated by telephone, we opted for a 24-hour express delivery via GLS at our expense. This meant that your order was delivered the very next day. We hope you appreciated this effort. Best regards.
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