The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Having paid for a 24h delivery service, having waited 3 days to receive the parcel.
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Response from tompress.com
Hello, The parcel was presented to you on the working day following your order. Best regards.
V
Verifizierter Käufer
Rating: 3 out of 5
10 days delivery is probably normal. Various mail inquiries were not answered. Operating instructions only in French.
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A
Acheteur Vérifié
Rating: 2 out of 5
I haven't received the book I ordered and I really need it by Wednesday.
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Response from tompress.com
Hello, The parcel has been confirmed lost following the investigation opened by our after-sales service, the refund is in progress. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
I ALWAYS ORDER MY LAUTREC GARLIC FROM YOU, BECAUSE IT'S THE BEST. ON THE OTHER HAND, YOUR PACKAGING IS NOT GOOD AT ALL. THE CARDBOARD IS TOO BIG AND NOT CLOSED PROPERLY. THE POST OFFICE HAD TO RE-TAPE THE CARDBOARD. SO I WAS LUCKY THAT THE GARLIC WASN'T DAMAGED.
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A
Acheteur Vérifié
Rating: 3 out of 5
The item we ordered is not strong enough for more than 10 kg. The handle unscrews. For 45 kg and over, you'll need a stronger corer.
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A
Acheteur Vérifié
Rating: 3 out of 5
Good evening We are very disappointed. We had ordered a sterilizer for 14 one-liter buckets and were only able to put seven upright and three lying down. Perhaps we don't know how to store them or we didn't receive the sterilizer we wanted.
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Response from tompress.com
Hello, depending on the brand of your jars you will not use the same quantities. 14 of 1 liter (WECK) or 7 of 1 liter (le parfait). Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
I am very disappointed by this plum and cherry pitter. I've just tested it on mirabelle plums. They pass very well through the two-port tray, but as far as pitting is concerned: out of 10 mirabelles, 8 stones remain in the plums. Very, very disappointed. Not a product to buy. I wonder what will happen when I want to pit cherries.
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Response from tompress.com
The ripeness of the fruit can influence the quality of the pitting. Depending on the size of the plum, the knife part may be more effective. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
the dispatch of a replacement product showed me that efforts were being made to satisfy the customer. Unfortunately, this product is not of high quality and should be removed from your catalog. Thank you for sending this
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A
Acheteur vérifié
Rating: 3 out of 5
According to the website, the appliance I ordered is equipped with a Piezo ignition system. The one I received does not have one.
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Response from tompress.com
Hello, did you receive our e-mail? We were waiting for your confirmation. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
Package thrown over the fence to the wrong address. No signature.
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Response from tompress.com
Hello, we have received a complaint about the processing of your parcel. Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
deliveries by post are not desirable...too many problems if the customer is absent...
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Response from tompress.com
Hello, you can also opt for a relay point. Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
I ordered a curved ember collector for a wood oven and instead I received a small shovel to collect the embers, so I'm very disappointed.
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Response from tompress.com
Hello, We did receive your e-mail yesterday regarding this article inversion. We apologize for the inconvenience. Of course, we immediately proceeded to the exchange, the correct article left yesterday. Best regards.
C
compratore verificato
Rating: 3 out of 5
I haven't tried them yet give time no huh?
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A
Acheteur Vérifié
Rating: 3 out of 5
Delivery in 5 working days, not 48 hours as advertised
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Response from tompress.com
Delivery by carrier requires your control and signature. Depending on availability, it may actually take longer.
A
Acheteur Vérifié
Rating: 2 out of 5
The cans had no protection, just walls in the box with no bubble wrap to protect them.luckily no breakages.
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Response from tompress.com
Hello, As your order and delivery went well, I don't understand your note. Maybe it's a mistake? Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
No manufacturing
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Response from tompress.com
Hello, please tell us which article you are interested in. You can do so by replying to the e-mail I sent you. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
Ordered Friday around 08.00, paid by Chronopost, supposed to be delivered Saturday. In principle, except that Chronopost only delivered on Monday. As I'm not retired, I lost 8kg in preparation, which is a shame.
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Response from tompress.com
Hello, the parcel was indeed delivered late, I'm opening a complaint immediately. The case is being followed up by our after-sales service under number 19146. Best regards.
V
Verifizierter Käufer
Rating: 2 out of 5
The supplier does not respond to the complaint. The appliance is not working properly.
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Response from tompress.com
One file will be No. 19101, please send photos to [email protected] for quick processing.
A
Acheteur Vérifié
Rating: 3 out of 5
One week to receive a parcel
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Response from tompress.com
Sorry for the delay. We are not masters of customs.
A
Acheteur Vérifié
Rating: 3 out of 5
Dish slightly sunken on one edge and glaze missing there. It was difficult to open the package on delivery because of the heavy rain and the extremely hurried deliveryman. I don't know where this defect comes from: was it initially present on the goods or did it have an impact during transport? Thank you for allowing me to give you an assessment of this shipment. Have a nice day!
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Response from tompress.com
Hello, I'm opening a file with our after-sales service, which will quickly give you the procedure to follow.
A
Acheteur Vérifié
Rating: 3 out of 5
The delivery service is absolutely deplorable
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Response from tompress.com
Hello, We have informed our service provider of the inconvenience encountered. We will use another delivery method for your future orders.
A
Acheteur Vérifié
Rating: 3 out of 5
I've used the pans if the coating is very good so far, the tails of the pans are hot when the food is cooked, it requires to protect the hand to grasp the pan.
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A
Acheteur Vérifié
Rating: 3 out of 5
bags too small for 10 kilo hams, I won't be able to use them.
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A
Acheteur Vérifié
Rating: 3 out of 5
A broken glass bottle at the finish line
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Response from tompress.com
Hello, I see that you hadn't reported this to us, so I'm informing our customer service team immediately. They'll send you details of how to deal with this incident by e-mail. See you soon.
A
Acheteur Vérifié
Rating: 3 out of 5
Customer service did not reply in the same way to my two communications.
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A
Acheteur Vérifié
Rating: 3 out of 5
I've made a complaint about the quality of the products, but I haven't had any feedback.
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Response from tompress.com
Hello, Your complaint has been registered since 06/06/2017, and is being processed as confirmed by our after-sales department (e-mail 07/07/2017).
A
Acheteur vérifié
Rating: 2 out of 5
Product quality ok packaging level far from good powder everywhere despite the extra bag that packs both bags
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Response from tompress.com
Hello, I'm opening a file with our after-sales service department, who will contact you to take the necessary steps.
A
Acheteur Vérifié
Rating: 3 out of 5
With this order, I had ordered a book (everything was available), after a few days as I still didn't have my parcel, I called the customer service who informed me that this book was not available before three weeks; therefore my order was on hold; I don't find this very good. On other sites, they send what's available; they don't block the order.
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Acheteur Vérifié
Rating: 3 out of 5
Contrary to the site's promise of 48-hour delivery, the company phoned on May 26th to arrange an appointment for delivery on June 2nd. But it was a birthday present that couldn't wait. We had to collect the parcel from the warehouse ourselves, with the vagaries of traffic and the vagaries of GPS. I'm not sure I'd recommend it. In this case, it's better to go to a store.
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Response from tompress.com
We have taken note of your comment and will pass it on to our carrier to improve their service.
A
Acheteur Vérifié
Rating: 3 out of 5
Package conforms to the description on the site and I'm very pleased with it. Shipped quickly, but delivery by the France Express Geodis carrier was rather disappointing. I had to go and pick it up myself at the storage warehouse because the carrier's customer service hadn't done its job and was not available for delivery. The main thing is that the equipment is satisfactory.
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A
Acheteur Vérifié
Rating: 3 out of 5
Hello, the delivery service is deplorable, the deliveryman declares us absent at the time of the delivery ''It is false'' the deliveryman never came, and was never recorded by the surveillance cameras, he declares to have deposited the parcel at the nearest relay point, it is false, the nearest point is the village of Camoins H.BUCCIARELLI
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Response from tompress.com
Hello, You have indeed reported it to us yes thank you, this is indeed not the expected service, we have reported the case to our provider. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
Insufficiently secure payment system impossible for manager to understand
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Response from tompress.com
Bonjour, As previously indicated, payment is secure. However, you referred to the 3D secure option, which is not necessarily automatic, but established according to the merchant's rules, to protect the merchant against fraud.
A
Acheteur Vérifié
Rating: 3 out of 5
the packaging of the egg slicer indicated that it could be put in the dishwasher. So before using it, I put it in the dishwasher. I then ran it under water, but the black layer was still sticking, so I can't use a metal that degrades and can be a health hazard for food.
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Response from tompress.com
Don't forget to send us photos of the item as agreed in the current SAV file.
V
Verifizierter Käufer
Rating: 3 out of 5
Delivery took a little long. This was probably due to the fact that the goods came from France. The goods do not match the details of the order. Pictures on the Internet do not match the product.
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A
Acheteur Vérifié
Rating: 3 out of 5
rather slow delivery, practical equipment with a clear lack of aesthetics.... a 1 euro voucher (valid for 3 months) for a bill of sixty euros is really taking the piss out of the world ...too bad for such a wonderful catalog
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Response from tompress.com
The voucher is valid until September, take your invoice, I think the amount of the voucher that was offered to you is not one euro....
A
Acheteur Vérifié
Rating: 3 out of 5
The parcel was not delivered to the chosen shop and this is not the only one nor the first time. unfortunately for us, we found the same product at a lower price two days later. thank you for the catalog, your products are very good but very expensive.
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C
compratore verificato
Rating: 2 out of 5
Item partly not in accordance with the description, with specific reference to the larger plot, which was deemed not sufficient for my needs.
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Response from tompress.com
Good morning, thank you for your report. Please inform us of the discrepancies you found. We checked the data provided by the product sheet but found no errors. CUSTOMER SERVICE TOM PRESS ITALIA
A
Acheteur Vérifié
Rating: 3 out of 5
I was very surprised to receive with my product a leaflet for a brand offering tools entitled "forge and garden". What a surprise to read on one side of this leaflet that this brand offered a range of tools specifically for women with, and I quote, "tools adapted to the female morphology", and what intolerable sexism (and I'm a man)".
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Response from tompress.com
The products in the natur'elle range are more ergonomic, and are predominantly violet in color, a choice made by the manufacturer who is also developing new colors.
V
Verifizierter Käufer
Rating: 2 out of 5
The product was ordered in September and a new delivery date was repeatedly given, the last one being 30.01.2017. We canceled the goods and got our money back.
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Response from tompress.com
The repayment was made on 2106.08.12.
A
Acheteur Vérifié
Rating: 3 out of 5
The merchandise is decent and well packaged, but the delivery time, which was initially 3 to 5 days, turned into more than 15 days, even though it was available when I placed my order. So I'm not at all happy about this missed deadline.
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Response from tompress.com
Unfortunately, the item ordered was not available in stock, so as soon as we received the restocking order, we were able to ship it.
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