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G
Rating: 3 out of 5
Not suitable for vinegar maker as thread length is not long enough. Too bad because it is a quality product.
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 373 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 2 and 3 stars
Reset filtersJ
Rating: 2 out of 5
All right...
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G
Rating: 2 out of 5
I didn't receive what I ordered and I'm very upset.
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M
Rating: 2 out of 5
I received my parcel almost 3 weeks after my order. As my order was scheduled for Christmas, it arrived much too late...
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A
Rating: 3 out of 5
Ras bien
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E
Rating: 2 out of 5
After reserving my order on the internet and validating it by telephone with tompress, I went to the site to pick up my order. ACCEUIL DETESTABLE, I thought for a moment of leaving again (60 km). Luckily, a warehouseman finally intervened to make up for the sale. This isn't my first purchase, and I was very surprised by the evolution of the company.
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G
Rating: 3 out of 5
Not the right dimensions the ladle is 8.5mm for 8 on your description it won't fit in my tomato sauce jar (Le Parfait canning jar)
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P
Rating: 3 out of 5
Everything's good, except the 32/34 casings. They're bigger than usual and tear.
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V
Rating: 3 out of 5
Order well received. The article did not correspond at all to the presentation photo of the desired article. As it was an equivalent model with the same performance, I kept it. The item was a glass juice bulb.
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J
Rating: 3 out of 5
As requested
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A
Rating: 3 out of 5
Delivery problem with Chronopost. Delivery scheduled for December 27 and no news until January 4 despite messages to Chronopost. Parcel only picked up on January 6 even though I paid for urgent delivery.
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P
Rating: 2 out of 5
The lid of the pot arrived with a ding which does not seem to have been caused by transport. I will not return it for that but I am disappointed.
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C
Rating: 3 out of 5
Hello A little disappointed that the package arrived after Christmas Otherwise I like your products.
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K
Rating: 3 out of 5
Good quality hose except that I paid for express delivery but did not receive it quickly.
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S
Rating: 3 out of 5
Hi, I'm happy with the product, but I never received the freezer instructions....requested several times ...too bad.
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M
Rating: 3 out of 5
I did not receive any notification from the post office. They couldn't find my parcel at the post office. I had to look for it myself at the relay depot. A barcode or QR CODE is missing to identify the parcel.
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J
Rating: 2 out of 5
Complaint No. 1243, there is no sign fragile for dishes inside lack of packaging for amortization .
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F
Rating: 2 out of 5
The package received is not what was ordered
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Response from tompress.com
Hello,
Please contact our service department.
[email protected]
And with apologies for the inconvenience.
Please contact our service department.
[email protected]
And with apologies for the inconvenience.
T
Rating: 3 out of 5
Extra-long delivery
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P
Rating: 2 out of 5
An item was available 15 days after my order. I thought I would receive a 1st parcel 3 days later and a second 3 weeks later. But no, I had to wait. What's more, the waiting item turned out to have no delay and no message. I called them.
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V
Rating: 3 out of 5
I have mixed feelings about the material. The coating seems to come off after just one use, and black streaks are present in the chopper body when unpacked. The retaining screws loosen during use. I'm afraid this item won't last long. In addition, the system for holding the chopper to a table is poorly designed, as it only allows the chopper to be attached to the edge of the table. On an old chopper, this right-of-way was much greater.
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P
Rating: 3 out of 5
I'm usually very satisfied with the sawdust I use for smoking, but I took a 15kg bag. The granulometry is too large and consequently burns very poorly.
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A
Rating: 2 out of 5
Disappointed because I had ordered a crank and the tightening screw and I did not receive the tightening screw. Order preparation not up to scratch
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Response from tompress.com
Hello,
Please contact our sales department on 05 63 71 44 99.
Best regards.
Please contact our sales department on 05 63 71 44 99.
Best regards.
S
Rating: 2 out of 5
Package not delivered to date, an inquiry is underway with Chronopost. Please note that my problem is with the delivery and not with tompress.
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F
Rating: 2 out of 5
The products lived up to my expectations but the container was too large for the items, which were not wedged in place, so everything moved around and the salmon plates were damaged ....
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M
Rating: 2 out of 5
The sweater was badly folded In the box No bag around the sweater
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M
Rating: 3 out of 5
Parcel received with a broken jam jar: packaging not strong enough.
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P
Rating: 3 out of 5
pierced packaging the metal rod fell down at the shop when the deliveryman dropped off the item because the packaging was not up to scratch at all cordially yours
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L
Rating: 2 out of 5
Merguez spices with holes
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B
Rating: 3 out of 5
I had ordered hooks for the Fish Smoker and I didn't get them. When I called I learned that there was an undetermined delay. But they offered me replacement tips, which are quite suitable, and which I received within 48 hours.
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D
Rating: 3 out of 5
the fryer's control panel is not compliant the basket is too large it still bathes in oil
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J
Rating: 2 out of 5
Satisfied: product conforms, delivery ok I will recommend you in the future.
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P
Rating: 3 out of 5
Order impossible to cancel the next day and reimbursement pending because package refused by me because the employee on the phone told me to refuse it. It's been over a week since I refused it and I'm still waiting for a refund.
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Y
Rating: 3 out of 5
On-time order and delivery. However, the removable electrical cord connecting the device (Sol Mio Ardes electric hot water bottle) to an electrical socket during the heating time is very difficult to "push" into the device and, similarly, very difficult to remove when the heating indicator lights up, indicating that the 3-minute heating time has elapsed. I haven't returned the appliance, hoping that with frequent use, it will become easier and easier to "push in" and remove the cord from the appliance.
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Y
Rating: 3 out of 5
Bah no, I'm still waiting for my order, since it arrived broken on November 12 and I've sent it back, I'm waiting for it to be reshipped.
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Response from tompress.com
Hello Yohann, we are very sorry for this disappointing experience. We do our best to ensure quality delivery to our customers. We will immediately contact our customer service to resolve this issue and keep you informed of the reshipment of your order. Thank you for your patience and understanding. Sincerely yours, The Tompress.com team.
J
Rating: 3 out of 5
Enormous delivery problems: Chronopost is apparently no longer up to scratch - shame! Product quality up to scratch.
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Response from tompress.com
Thank you for your feedback, Jean-Marc. We're sorry you had delivery problems with Chronopost. We are constantly working to improve our delivery services and we take your comments into account. We are pleased that you found our products to be of high quality. We look forward to providing you with a smoother delivery experience in the future.
A
Rating: 2 out of 5
this is not my parcel which was intended for me more than 24 h to receive the label of return moreover you miss material ordered I must wait for the return of the other person who received my parcel
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Response from tompress.com
Hello Armand, thank you for your feedback regarding your experience on our website tompress.com. We are sorry that you did not receive your package on time and that you received a missing material. We will take immediate action to rectify the situation and ensure prompt and complete delivery of your order. We hope this experience will not deter you from ordering from us again. We thank you for your confidence and remain at your disposal for any further questions or requests for assistance.
J
Rating: 3 out of 5
Two claws for holding roasting meat are missing from the package.
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Response from tompress.com
Hello Jean, thank you for your review of our Tompress.com website. We're sorry for the inconvenience concerning the claws used to hold roasting meats. We'll rectify this as soon as possible. We thank you for your 3/5 rating and hope to have fully satisfied you with the other aspects of your order. Please do not hesitate to contact us if you have any further comments. Have a nice day! The Tompress team.
B
Rating: 3 out of 5
Bonjour, les prix sont correct, les delais de livraison aussi, mais j'ai commandé un bouchon d'huile noir et on m'a livré un rouge.....
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Response from tompress.com
Hello Bernard,
Thank you for your feedback on our tompress.com website. We are delighted that our prices and delivery times have satisfied you. The color of the cap does not change its effectiveness.
Best regards,
The Tompress team.
Thank you for your feedback on our tompress.com website. We are delighted that our prices and delivery times have satisfied you. The color of the cap does not change its effectiveness.
Best regards,
The Tompress team.
T
Rating: 3 out of 5
Damaged product although carton was intact on delivery. Otherwise, quality product and fast delivery.
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Response from tompress.com
Thank you for your review of our tompress.com website, dear THIBAUT. We are sorry to hear that your product arrived damaged despite being packaged in good condition. We are pleased that you appreciated the quality of the product and the speed of delivery. We will take your comment into account to improve our delivery services. We hope to see you soon on our site! Sincerely, The Tompress team.