English 
Français 
Italiano 
Deutsch 
Nederlands 
A
Rating: 3 out of 5
delivery too long
Translated reviews
Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 563 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 2 and 3 stars
Reset filtersA
Rating: 3 out of 5
The enamel of the seed dishes seems to be less conducive to germination than that of porous terracotta dishes.
Translated reviews
A
Rating: 2 out of 5
-
Translated reviews
A
Rating: 3 out of 5
Faulty parcel delivery
Translated reviews
A
Rating: 3 out of 5
-
Translated reviews
A
Rating: 3 out of 5
-
Translated reviews
A
Rating: 2 out of 5
Over a month's delay, unannounced at the outset when the product was out of stock. Not very professional.
Translated reviews
A
Rating: 3 out of 5
Order not received.
Translated reviews
Response from tompress.com
Hello, Your parcel left on 10/11/2022, the tracking indicates that it arrived in Corsica, but a processing delay on the postal services seems to have delayed it. Please do not hesitate to ask for a representation or additional information using the tracking link for your parcel. Best regards.
A
Rating: 3 out of 5
opinion I'm disappointed by the yield ... announced 85 liters (50%) I had barely 40 liters of apple juice for a press!! more scroutins are much smaller than the diameter of the press ... there are well 10 cm less! awaiting your reply cordially Antoine DEGUEN
Translated reviews
Response from tompress.com
Hello, The scourtins are smaller so as not to slow down the pressing system. On the other hand, the yield is surprising. How did you place your apples? What preparation did you make before pressing? Best regards.
A
Rating: 3 out of 5
Order received promptly. Sir 20 capsules 4 were unusable
Translated reviews
A
Rating: 2 out of 5
Expensive item sold without assembly instructions. Without hot and cold heating accessories (thermometer type, etc.).
Translated reviews
Response from tompress.com
Hello, The smoker is sold only with the items listed in the full item description. We offer this model in a set under the reference fumktpfro, which includes the adapted cold smoke accessory and sawdust. You'll also find smoker accessories on our site: resistors, thermometers, books, grates and hooks. Best regards.
A
Rating: 3 out of 5
Warning: the products do not always correspond to the catalog description. For example, the thermometer (code: theconfi) is not at all the size indicated in your catalog. If I'd known, I'd have ordered ref: theconpc but unfortunately it's too late now...
Translated reviews
Response from tompress.com
Hello, Our last general catalog dates from 2019, we now only offer the website and our magazine. It is quite possible that the articles evolve or that the manufacturer modifies a model. Best regards.
A
Rating: 3 out of 5
Disappointed with the delivery time of over a month. Order placed on August 26, received first week of October. The spindle-turning product was on the site and available within a fortnight.
Translated reviews
A
Rating: 3 out of 5
delivery times
Translated reviews
A
Rating: 3 out of 5
Delivery time of more than a month because an item was out of stock at the supplier's and ended up not being available at all!
Translated reviews
A
Rating: 3 out of 5
unfortunately two small jars broke in the parcel
Translated reviews
Response from tompress.com
Hello, Could you please send us the packing slip with the reservation issued, so that we can take the necessary steps to claim compensation for the breakage? Please send all the details directly to Tom Press: [email protected] Kind regards.
A
Rating: 3 out of 5
I would appreciate a message informing me of the delay in delivery.
Translated reviews
A
Rating: 3 out of 5
Delivery time too long
Translated reviews
A
Rating: 3 out of 5
You'd need to make a bubbler with a larger 4.5 or 5 SMD diameter that's compatible with the barrel orifice.
Translated reviews
Response from tompress.com
Hello, an adapter for a large bubbler can surely solve your problem. Please feel free to have a look at: https://www.tompress.com/A-1344-adaptateur-pour-barboteur-grand-modele.aspx Kind regards.
A
Rating: 2 out of 5
Delivery time much too long if I don't phone I think I'm still waiting for my delivery Very disappointed.
Translated reviews
Response from tompress.com
Hello, We do our best to reduce the restocking time for out-of-stock items. Once shipped the order was able to be routed and delivered within 48 hours. Best regards.
A
Rating: 3 out of 5
An average rating for the following reasons: - The relatively long shipping time. - Geodis, the carrier proposed by Tom Press, only delivers from Monday to Friday, and imposes a time slot of 8am to 6pm, which means you lose a whole day...
Translated reviews
A
Rating: 2 out of 5
poorly designed and too fragile! might as well buy SEB
Translated reviews
Response from tompress.com
Hello, I'm sorry that this appliance is not to your liking. Please give us more details about the difficulties you encountered. Our advisers can surely help you and give you complete satisfaction. Best regards.
A
Rating: 3 out of 5
the product is as described, advertised with free shipping but when finalizing the order, shipping costs are added.I find this practice rather average, I had a good esteem for your company but I question a little on that.
Translated reviews
A
Rating: 3 out of 5
Wrong product descriptiondisappointed this does not correspond to my request the product is more expensive per piece than in the shops.
Translated reviews
Response from tompress.com
What do you mean? It's 40 cents a roll, what do you suggest as an additional indication?
A
Rating: 2 out of 5
delivered 1 month after ordering without further comment
Translated reviews
A
Rating: 3 out of 5
Receipts have shocks
Translated reviews
Response from tompress.com
Hello, I'm sorry for the inconvenience. Do you have the sign-off sheet with your dated and signed reservations? Yours sincerely
A
Rating: 3 out of 5
Product conforms but delivery time too long
Translated reviews
A
Rating: 3 out of 5
The image of tompress as a company that contributes to a more sustainable lifestyle (home cooking, local and seasonal produce, etc.) is completely tarnished for me because, following a miserable order, you keep sending me glossy, plastic-wrapped advertisements and catalogs. I never asked for this documentation, nor, to my knowledge, did I authorize you to send it to me.
Translated reviews
Response from tompress.com
Hello, We're sorry our magazine isn't to your liking, but we'll take your request into account. Best regards.
A
Rating: 2 out of 5
Improve delivery... delivery is promised in 3-4 days on the site but in reality, it arrives 1 week after the promised 3-4 days!!!! Plus broken merchandise...
Translated reviews
Response from tompress.com
Hello, We are sorry for the 3 glass bottles that arrived broken. A refund is in progress. Kind regards.
A
Rating: 2 out of 5
One of the pans has a chip on the handle (an enamel chip is gone). The handle burns after cooking: impossible to hold the pan without putting a cloth around it. In short, I'm rather disappointed.
Translated reviews
Response from tompress.com
Hello, the pans you have ordered are not equipped with a cold handle. It is necessary to protect yourself with a glove or a potholder before handling them hot. You can come back to us directly and show us the shine by sending us a photo by e-mail. Best regards.
A
Rating: 3 out of 5
The épépineuse doesn't quite live up to expectations. I chose this model for the adjustment screw, which is supposed to change the proportion of waste removed. In fact, this screw is useless. I would have had the same result with a much cheaper model.
Translated reviews
A
Rating: 3 out of 5
Apples have to be sliced before grating, which is laborious. Then the mechanism should be removable for better cleaning. The outlet funnel is too wide, so the slices are scattered.
Translated reviews
A
Rating: 3 out of 5
I'm rather disappointed with my purchase, the épépineuse was delivered without a pestle (you have to be very careful with your fingers, DANGEROUS device), nor an anti-splash protection, as soon as you turn the crank backwards the cone dislodges, and all this at price 175. This was my first TOM PRESS purchase, and certainly my last.
Translated reviews
A
Rating: 3 out of 5
Product not precise
Translated reviews
A
Rating: 3 out of 5
shipping costs too high
Translated reviews
A
Rating: 2 out of 5
-
Translated reviews
A
Rating: 2 out of 5
The crocheted ones I ordered and received are much too short. When I ordered them on your website, no length was mentioned. I won't be able to use them with such a short length. I'm attaching a photo of a hook I already had that is the right length with one of your small hooks I received. You'll see the difference. And if you have hooks
Translated reviews
A
Rating: 3 out of 5
product too light, handle too narrow, easy to burn...
Translated reviews
A
Rating: 3 out of 5
Very long delivery times for butter pallets of superb quality.
Translated reviews
A
Rating: 3 out of 5
Good product as described. Good quality. Good traceability from TomPress. But CATASTROPHIC delivery service. I had to collect the products myself from the carrier's logistics platform after a week ...
Translated reviews
Response from tompress.com
Hello, We apologize for the inconvenience caused by the shipping company. We would like to inform them of the mishandling of your parcel so that the service can be improved and you can be completely satisfied with your next order. Best regards.