The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Good product but now the wait for orders is much too long for shipping. We need to review this quickly.
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Response from tompress.com
Dear Customer,
Thank you very much for taking the time to give us your feedback.
We are delighted that you like our products.
We will do everything we can to shorten your wait.
TomPress
M
MAURICE A.
Rating: 4 out of 5
following a purchase from 24/01/2024
Very quick response for shipping thank you
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Response from tompress.com
Mr Autigeon, thank you very much for taking the time to share your impressions with us. It's a pleasure to know that our customers are satisfied.
One of our priorities is to do everything we can for each and every one of our customers.
We look forward to hearing from you!
Have a nice day,
We remain at your disposal.
Yours sincerely
Sylvère
TOMPRESS Customer Service
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YOUSSOUF A.
Rating: 4 out of 5
following a purchase from 23/10/2023
This time it's fine... Last time my parcel was damaged.
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CLAUDE G.
Rating: 2 out of 5
following a purchase from 19/12/2023
Hello, I'm not satisfied with the plunger. On this model there is no air outlet. I'm going to sell it (at a loss) and buy another larger one with a pressure drain.
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
The product does have air outlets at the base of the funnels.
Your satisfaction is our priority, and we take your comments very seriously.
The product does have air outlets at the base of the funnels.
You can contact our customer service department by phone or e-mail from Monday to Friday.
We'll be happy to answer any questions you may have.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
TomPress
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JEAN A.
Rating: 4 out of 5
following a purchase from 28/02/2024
Perfect
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LAURENT C.
Rating: 4 out of 5
following a purchase from 02/01/2024
Very good
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MARIO B.
Rating: 2 out of 5
following a purchase from 22/01/2024
It took more than 1 year for a defective product to be replaced.
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Response from tompress.com
Thank you for sharing your review of tompress.com,
Thank you for sharing your opinion on tompress.com
We're sorry for the unusual delay following the different solutions that didn't work.
We hope you are now satisfied with your product.
TomPress
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NICOLE R.
Rating: 4 out of 5
following a purchase from 24/11/2023
four stars . there are always good ideas that you can't find elsewhere or that you wouldn't have thought of .
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DIDIER B.
Rating: 4 out of 5
following a purchase from 09/02/2024
Nothing to say c top
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SYLVIE D.
Rating: 4 out of 5
following a purchase from 23/02/2024
in-store purchase, pleasant welcome, good advice
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JACQUES C.
Rating: 4 out of 5
following a purchase from 16/02/2024
satisfied with my order, fast delivery.good.
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MARTINE C.
Rating: 4 out of 5
following a purchase from 16/01/2024
Satisfied with my order. Thanks Tompress
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ERIC L.
Rating: 4 out of 5
following a purchase from 20/10/2023
very good value for money
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LUIGI H.
Rating: 2 out of 5
following a purchase from 08/02/2024
per poterla utilizzare ho dovuto modificarla. Ho dovuto inserire delle listelle aggiuntive per tenere in posizione la rete fine e ho dovuto aggiungere una griglia più robusta come protezione per i topi. Il rapporto qualità/prezzo secondo me è insufficiente.
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Response from tompress.com
Dear Customer, We are sorry to learn that your experience did not meet your expectations.
Your satisfaction is our priority and we take your feedback very seriously.
If you are not satisfied with the product, please feel free to quickly contact our customer service department, Monday through Friday via phone and email.
We always do our best to find a satisfactory solution for our customers.
We hope we will have the opportunity to serve you again and offer you a better experience.
Wishing you a good day.
Remaining at your disposal.
TomPress
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PIERRE-YVES B.
Rating: 2 out of 5
following a purchase from 18/03/2024
Failed charcuterie with chorizo spices
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Response from tompress.com
Hello,
Thank you for your message and your interest in our products.
The dosage is well indicated in the description, of course it may vary slightly according to individual tastes.
If you have any doubts, please do not hesitate to contact our customer service team, who will be happy to help.
TomPress
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XAVIER H.
Rating: 4 out of 5
following a purchase from 05/03/2024
Many delays
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SONIA D.
Rating: 4 out of 5
following a purchase from 20/11/2023
Quality article, nothing to complain about
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SYLVIE B.
Rating: 2 out of 5
following a purchase from 26/12/2023
The item is very good, the quality too, but there was a big problem with delivery: I didn't receive my parcel on time without being warned, so I had to call the company who thought the product had been delivered ???? Big problem here. The items and Christmas gifts with guaranteed delivery and no compensation or commercial grste from the company!!!!
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HENRI-CLAUDE M.
Rating: 2 out of 5
following a purchase from 17/01/2024
5
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Response from tompress.com
Hello,
Thank you for your review. If you would like us to give you a 5* rating, please come back to your review or leave a new one.
Have a nice day.
F
FRANÇOISE J.
Rating: 4 out of 5
following a purchase from 11/12/2023
Excellent quality, but protective film requires complete disassembly for removal
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JEAN-MARC B.
Rating: 4 out of 5
following a purchase from 23/10/2023
A little pricey, but great choice of good quality products, delivered quickly.
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MICHEL M.
Rating: 4 out of 5
following a purchase from 06/03/2024
satisfied with material ordered and delivered on time
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NADINE F.
Rating: 4 out of 5
following a purchase from 12/03/2024
Very good service. Thank you
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MICHEL B.
Rating: 4 out of 5
following a purchase from 14/03/2024
Impeccable on-time delivery
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SOLUTIONS T.
Rating: 4 out of 5
following a purchase from 13/03/2024
Very happy with the product so far
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PATRICK L.
Rating: 2 out of 5
following a purchase from 22/01/2024
not convinced to weed gravel driveways
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
If you encounter any difficulties, please do not hesitate to contact our customer service team, Monday to Friday by phone or e-mail, who will be delighted to help you use your thermal weeder.
We always do our utmost to find a satisfactory solution for our customers.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
TomPress
G
GILLES D.
Rating: 4 out of 5
following a purchase from 22/11/2023
Very good
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BENJAMIN R.
Rating: 4 out of 5
following a purchase from 29/03/2024
Very good but expensive compared to other sites!
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ALAIN L.
Rating: 4 out of 5
following a purchase from 31/01/2024
Perfect
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ISABELLE B.
Rating: 4 out of 5
following a purchase from 21/11/2023
Quick ordering system and delivery time Good product that meets my expectations, alas with instructions that are too basic (but I managed to get by). Tompress should nevertheless conduct a post-shipment satisfaction survey to improve the customer experience.
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DOMINIQUE E.
Rating: 4 out of 5
following a purchase from 03/04/2024
Very good
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RAPHAEL J.
Rating: 4 out of 5
following a purchase from 25/03/2024
Quick dispatch of a cracked plastic part, but does not affect its operation in any way.
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VALERIE T.
Rating: 4 out of 5
following a purchase from 29/01/2024
Compliant
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JEAN-PAUL R.
Rating: 2 out of 5
following a purchase from 15/01/2024
Nothing to say about the funnel. The filters are too fine and clog up immediately, even with slightly cloudy pre-filtered liqueurs. Two days to filter 1 liter!
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
Filtration depends on a number of criteria, including the type of liquid, viscosity, level of impurities, etc.
When you make a purchase, you can contact our customer service department by phone or e-mail, Monday to Friday.
We always do our utmost to find the most satisfactory solution for our customers.
We look forward to serving you again and providing you with a better experience.
TomPress
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BRUNO F.
Rating: 2 out of 5
following a purchase from 22/11/2023
I have no news about my order
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
I am surprised by your response.
Your parcel was declared delivered to us on 04/12/2024 at your relay point by collissimo.
In the case of a parcel never received, you can of course contact us quickly so that we can take the necessary steps.
We are at your disposal by phone or e-mail from Monday to Friday.
We look forward to serving you again and providing you with a better experience.
We look forward to hearing from you.
Yours sincerely
Sylvère Dupont de Lataulade
Tom Press
Sales Department
ZA de la Condamine
81540 SOREZE
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