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Rating: 4 out of 5
Fast delivery, product as described
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 374 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 2 and 4 stars
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
CLEAR
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Rating: 4 out of 5
Received a copper basin to be used on induction. The manufacture of this object being deplorable, I immediately informed Tompress who solved the problem, good return sent within three days ..!
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Response from tompress.com
Hello, a file has been opened with our after-sales service. We have informed the manufacturer of this design problem. We have sent you a prepaid return slip to return the basin to us. Best regards.
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Rating: 4 out of 5
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Rating: 4 out of 5
Simple, fast and effective. A little disappointed by the product which takes a long, long time to heat up and by the plastic tap which has a cruelly ridiculous flow rate.
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A
Rating: 4 out of 5
Impeccable delivery service. The cost of transport is rather high.
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Rating: 4 out of 5
I did receive my order for 1l bottles, but I preferred the same 0.5l bottles, but they were no longer available, even though they were on the inventory of items for sale! too bad.
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Rating: 4 out of 5
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Rating: 4 out of 5
a handle on the pan became detached and had to be glued back in place
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Response from tompress.com
Hello, please contact our customer service department on 05 63 71 44 99 or by email at [email protected] to let us know about the problem you are experiencing. Best regards.
A
Rating: 4 out of 5
faster delivery
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Rating: 4 out of 5
good product, but shipping costs have really increased the price of this item (I found it cheaper today near me - and of course without shipping surcharges).
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Rating: 4 out of 5
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Rating: 2 out of 5
I ordered plates to socca April 5 I had to phone at least three times in the month they tell me there is a break that I should receive during the month of May no response there is no mail nothing I call in May I fall on a charming lady who told me yes there is a break of plate to socca 32 cm but I helps plate to socca 30 I said perfect why they have not d'me.
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Response from tompress.com
Hello, We were out of stock on the 30 and 32 cm socca dishes when you placed your order. The restocking of the 32 cm was postponed by the supplier, so we were able to offer you the 30 cm as a replacement. Best regards
A
Rating: 2 out of 5
2 items ordered but only 1 delivered in a sealed envelope. The invoice is for the 2 items debited from my account on 17/05/2023! I sent a complaint e-mail the same day which went unanswered, perhaps because of the long weekend. I'm still waiting a little longer but I won't give up. I'm a bit disappointed
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Response from tompress.com
Hello, We have not received your complaint email. Please send it back to [email protected] so that our customer service can process your request. Best regards.
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Rating: 4 out of 5
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Rating: 2 out of 5
Defective equipment
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Rating: 2 out of 5
Good product but late delivery 8 days after order.
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Rating: 4 out of 5
a bit expensive
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Rating: 2 out of 5
I damaged my plate on the first firing because the plate is coated with tin, whose melting point is much lower than that of copper. The presence of tin is not indicated at all in the advert, which specifies copper clad.
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Response from tompress.com
Hello, Our customer service team is here to help you. If you have any questions or need further information, please contact us directly on 05 63 71 44 99, by e-mail: [email protected] or via our website: https://www.tompress.com/PS-contact.aspx. Our after-sales service will certainly need further information to do what's necessary and will get back to you. Best regards
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Rating: 4 out of 5
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Rating: 4 out of 5
relationship management, transport and packaging.
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Rating: 4 out of 5
The wire mesh is not tight enough. They'll let the mice through! One of the sides was badly tightened! In addition, you need to be able to choose which side of the door to open. In our case, we had to dismantle, turn over and screw on the other side. These are details, but I think you can improve on them.
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Rating: 4 out of 5
R A S .......... fast
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
Mail not received for delivery Deliveryman top bone
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Rating: 2 out of 5
Correct packaging and very nice appliance but disappointed because at the end of the fondue when I wanted to wash the appliance there were vegetables stuck to the bottom and I had a lot of trouble cleaning it even though I've been making fondues with tefal for years and never had a problem. I called to ask for a commercial gesture, but it was a no. It's a shame that a big company like yours
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Response from tompress.com
Hello, the appliance has two heating intensities. Please make sure you select the right intensity so that your vegetables don't stick. Best regards.
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Rating: 2 out of 5
Delivery time too long, with Amazon I could receive it in max 48h for 8 postage included, I wanted to remain loyal to tompress, too bad Cordially Francis Cambois
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Response from tompress.com
Hello, We apologize for the inconvenience. You have paid 5.90 for delivery within 48 to 72 hours. We also offer express delivery (24h) in our delivery options. Kind regards
A
Rating: 4 out of 5
Everything is of good quality. My only downside is that I don't know how to use the sausage mix because there's nothing on the website to explain how to use it.
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Response from tompress.com
Hello, for the dry sausage mix, use 25 g. of mix per kg and season to taste with salt and pepper. Best regards
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Rating: 2 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
Speed of parcel delivery.
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Rating: 4 out of 5
The product ordered is compliant. However, the pricing information was not very clear. Maybe I'm stupid because the answers to my request for clarification were a bit ironic"........."
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Rating: 4 out of 5
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Rating: 4 out of 5
Respecting the deadlines announced at the time of the order?!...
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Rating: 4 out of 5
Very satisfied. Product completely conforms to the order. Delivery times respected.
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Rating: 4 out of 5
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Rating: 4 out of 5
++ products meet my requirements. - long lead times probably due to breakage - - a lot of paper for packaging in a too large box
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