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Rating: 4 out of 5
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 564 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 2 and 4 stars
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Rating: 4 out of 5
Speed of delivery
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Rating: 4 out of 5
The items sold are not detailed enough, especially the accessories.
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Rating: 2 out of 5
Hello, First of all, I ordered a 12 cm diameter frying pan which gave me complete satisfaction. Secondly, I ordered a 24 cm diameter frying pan, which is unusable on an electric hotplate, because the bottom is not perfectly flat. It would be better suited to a gas hob.
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Response from tompress.com
Hello, the frying pan you ordered is compatible with all burners except induction, with a gradual increase in power. Perhaps this is the case for you? Our after-sales service has been informed of your dissatisfaction and is awaiting further information under reference 30455. Please provide them with the necessary information to continue the process. Yours sincerely
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Rating: 4 out of 5
Top products Slow shipping
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Rating: 4 out of 5
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Rating: 2 out of 5
Improved delivery times
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Rating: 2 out of 5
warn by email of the difficulty to obtain the ordered material (subcontracting). + Waiting more than 5 months is very long. thank you
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Response from tompress.com
Hello, It is true that the restocking of this reference has been postponed in production and that the planned lead time has had to be extended. We apologize for this. We thank you for your understanding and for your confidence in us despite this delay. Sincerely yours.
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Rating: 4 out of 5
Fast delivery. Nice product, to be seen over time.
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
Fast delivery and in good condition.
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
All top, for improvement as comments: Please include German explanations.
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Rating: 4 out of 5
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Rating: 4 out of 5
Perfect delivery . Product very good
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Rating: 4 out of 5
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Rating: 4 out of 5
The labels are attractive and conform to the description on the website. However, the packaging needs to be reviewed, as each first label of the batch of 20 is stuck to the thermoformed plastic and therefore unusable. An elastic band is also stuck between the plastic and the label on 10 packs, so that's 10 lost labels out of a total of 200.
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
The size of the box was disproportionate to the contents of the order. As a result, a lot of cardboard was used to fill it.
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Rating: 4 out of 5
It could have been perfect, but the packaging was exaggerated: a cardboard box three times the volume of the products contained, stuffed with paper.
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Rating: 2 out of 5
Hello, two payments made and then on the 2nd, the tap water was very late.
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Rating: 4 out of 5
handles on the front plate would be more useful
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Rating: 4 out of 5
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Rating: 4 out of 5
Fast delivery
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Rating: 4 out of 5
the welcome was very pleasant and the product perfectly met my expectations
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Rating: 4 out of 5
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Rating: 4 out of 5
Good product, as described. The delivery of a bulky product, however, could be better informed according to the relay points that had not accepted the package.
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Rating: 4 out of 5
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Rating: 4 out of 5
Products delivered correspond to my order. However, the parcel was ripped open on delivery.
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Response from tompress.com
Hello, Did everything arrive in good condition? Best regards.
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Rating: 4 out of 5
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Rating: 4 out of 5
nothing yet
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