The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
It's difficult to place an order, I had to do it several times. I'm not an internet champion. There are some!
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Response from tompress.com
Hello,
Thank you very much for your feedback. We understand that placing an order online can sometimes be complicated. For your next order, feel free to place it directly by phone at 05 63 71 44 99.
Looking forward to assisting you for a new experience.
Customer Service
M
Michel P.
Rating: 2 out of 5
following a purchase from 14/12/2025
I did not receive the expected quantity and very late
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Jean-Francois B.
Rating: 2 out of 5
following a purchase from 23/02/2026
Very good product but postal delivery very late
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Bob C.
Rating: 4 out of 5
following a purchase from 25/02/2026
Good quality
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R
Roseline L.
Rating: 4 out of 5
following a purchase from 23/02/2026
Fast shipping and in accordance with what I ordered.
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Xavier B.
Rating: 4 out of 5
following a purchase from 23/02/2026
Products that meet my expectations, fast delivery I recommend tom press
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Corinne B.
Rating: 4 out of 5
following a purchase from 22/02/2026
A little bit more expensive than elsewhere
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M
Michel S.
Rating: 2 out of 5
following a purchase from 20/02/2026
Very serious fast delivery
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Response from tompress.com
Hello,
We are delighted that you appreciated the seriousness of our service as well as the speed of delivery.
We hope to fully satisfy you with your next order.
Best regards,
Customer Service
Tom Press
R
REMI P.
Rating: 2 out of 5
following a purchase from 25/11/2025
Order placed on November 25, 2025 received on February 20, 2026 !!!
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Response from tompress.com
Hello,
We apologize for the delay in restocking encountered with your order.
This exceptional delay has resulted in a longer waiting time than expected, and we understand your dissatisfaction.
Your feedback is valuable to us and helps us improve.
We hope that the product meets your satisfaction and remain at your disposal.
Best regards,
Customer Service
Tom Press
M
MELISSA B.
Rating: 4 out of 5
following a purchase from 13/02/2026
I have placed several orders on Tom Press and so far I have never been disappointed. Quality products
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Response from tompress.com
Hello,
We thank you for your loyalty and trust.
We look forward to assisting you with your future orders.
Best regards,
Customer Service
Tom Press
A
Agnes B.
Rating: 2 out of 5
following a purchase from 10/02/2026
I realized that my frying pan could not be used on induction after seeing the label there was an indication error on your site. I am waiting to be contacted again to see what to do next
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Response from tompress.com
Hello,
We are sorry for the situation encountered regarding the incompatibility of the frying pan with induction.
However, a solution has already been provided by our after-sales service, which has contacted you about this matter.
Best regards,
Customer Service
Tom Press
M
Marcelin P.
Rating: 4 out of 5
following a purchase from 06/02/2026
Received my order, but not yet used!!!
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Response from tompress.com
Hello,
Thank you for your feedback.
We hope that using the product will bring you complete satisfaction.
Best regards,
Customer Service
Tom Press
J
joel M.
Rating: 4 out of 5
following a purchase from 08/02/2026
Great
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Response from tompress.com
Hello,
Thank you for your message.
Happy to know that everything suits you.
Best regards,
Customer Service
Tom Press
S
Sylviane P.
Rating: 4 out of 5
following a purchase from 29/01/2026
Satisfaction with the order and shipping I haven't used it yet but it shouldn't be long Very nice item Thank you very much
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Response from tompress.com
Hello,
Thank you for your feedback.
We hope that using the product will bring you complete satisfaction.
We look forward to assisting you with your next order.
Best regards,
Customer Service
Tom Press
A
André S.
Rating: 2 out of 5
following a purchase from 17/11/2025
Delivery was well done but with three months delay
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Response from tompress.com
Hello,
Thank you for your feedback.
We are sincerely sorry for the delay, we are doing what is necessary to improve this point.
Best regards,
Customer Service
Tom Press
W
William L.
Rating: 4 out of 5
following a purchase from 02/02/2026
Ras. Works well. Meets my expectations
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Response from tompress.com
Hello,
Thank you for your feedback.
We are pleased to hear that the product works well and meets your expectations.
Best regards,
Customer Service
Tom Press
J
Jean-Philippe M.
Rating: 4 out of 5
following a purchase from 01/02/2026
Fast and efficient delivery
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Response from tompress.com
Hello,
Thank you for your feedback.
We are pleased that the delivery met your satisfaction.
We look forward to assisting you with your next order.
Best regards,
Customer Service
Tom Press
O
olivier V.
Rating: 2 out of 5
following a purchase from 30/01/2026
The ordered product was on sale, I understood why, it was defective and it was not mentioned!!! This is recurrent among French merchants or e-merchants and then they wonder why we buy directly from Chinese sites. Fortunately, I am very handy, I was able to repair the product but a person who is not handy would have lost their money. I would have still bought the product if the merchant had indicated that the product was defective but I would have done so knowingly and I would have given 5 stars. But here, the commercial method is unbearable to me.
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Christophe M.
Rating: 4 out of 5
following a purchase from 30/01/2026
The product is compliant and delivered on the scheduled date
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Response from tompress.com
Hello,
Thank you for your feedback.
We are delighted that the product meets your expectations and that the delivery was made within the announced deadlines.
Best regards,
Customer Service
Tom Press
P
PASCAL D.
Rating: 2 out of 5
following a purchase from 30/01/2026
Packing a clay dish with a cast iron pot in the same package was a mistake. Result broken dish and delivery person who shifts the blame
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Response from tompress.com
Hello,
We are sincerely sorry for this situation and fully understand your dissatisfaction.
Our after-sales service is waiting for your feedback regarding the report established with the carrier in order to process your complaint file.
Best regards,
Customer Service
Tom Press
J
JEAN PIERRE CONCEPT SYSTEMS M.
Rating: 4 out of 5
following a purchase from 28/01/2026
quality product but the delivery time may be a bit long
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Response from tompress.com
Hello,
We are pleased that the product meets your satisfaction and we take note of your comment regarding the delivery time, in order to provide you with a better experience.
Best regards,
Customer Service
Tom Press
G
Guillaume G.
Rating: 4 out of 5
following a purchase from 24/01/2026
Delivered well quickly
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Response from tompress.com
Hello,
We are glad that the delivery was quick.
Looking forward to assisting you with your next order.
Best regards,
Customer Service
Tom Press
T
thierry D.
Rating: 2 out of 5
following a purchase from 28/01/2026
2 items are missing from the order and no news from customer service.
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G
Genevieve C.
Rating: 4 out of 5
following a purchase from 28/01/2026
Super material
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Nadine B.
Rating: 2 out of 5
following a purchase from 28/01/2026
I did not receive my entire order and after contacting for the next steps, I have been waiting for a response since 02/02.
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Response from tompress.com
Hello,
Thank you for your feedback.
The necessary actions have been taken by our customer service with the reshipment of the missing product. We apologize for the inconvenience.
Best regards,
Customer Service
Tom Press
C
Charlyne B.
Rating: 2 out of 5
following a purchase from 27/01/2026
Invoice sent to the delivery address while not registered at that address
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Evelyne C.
Rating: 4 out of 5
following a purchase from 26/01/2026
-
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Joseph C.
Rating: 4 out of 5
following a purchase from 26/01/2026
Very satisfied
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Response from tompress.com
Hello,
We are delighted that you are very satisfied with your experience.
We look forward to assisting you with your next order.
Best regards,
Customer Service
Tom Press
J
jacques D.
Rating: 2 out of 5
following a purchase from 15/01/2026
The package was ripped open and patched up by the postal services. After verification, the package was complete. Packaging too weak for the weight of the package.
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Response from tompress.com
Hello,
Thank you for your feedback and we are sorry for the condition of the package upon receipt.
We take your comment into account to improve the quality of our packaging.
Best regards,
Customer Service
Tom Press
N
Nadine L.
Rating: 4 out of 5
following a purchase from 26/01/2026
Order received quickly and in line with my expectations
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C
Cyril C.
Rating: 4 out of 5
following a purchase from 13/01/2026
Very good
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Response from tompress.com
Hello,
Thank you for your feedback.
We will be happy to assist you again with your next order.
Best regards,
Customer Service
Tom Press
C
Cyril M.
Rating: 4 out of 5
following a purchase from 19/01/2026
Product matching the description.
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Response from tompress.com
Hello,
We are pleased that the product meets your expectations.
Looking forward to seeing you again for your next order.
Best regards,
Customer Service
Tom Press
G
Gérard G.
Rating: 4 out of 5
following a purchase from 16/01/2026
Good quality of the product
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Response from tompress.com
Hello,
We thank you for your feedback on the quality of our products.
Looking forward to seeing you for your next order.
Best regards,
Customer Service
Tom Press
A
Alain Q.
Rating: 4 out of 5
following a purchase from 22/01/2026
Good processing of the order But the package was opened during transport, luckily the cooking plate was not taken. I contacted customer service, no possibility to report it, only a complaint was suggested.
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J
JEAN-PIERRE B.
Rating: 4 out of 5
following a purchase from 22/12/2025
perfect quality of products correct delivery times
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Response from tompress.com
Hello,
We are delighted that your delivery was received well and quickly.
See you very soon for a new order.
Best regards,
Customer Service
Tom Press
I
ivan T.
Rating: 4 out of 5
following a purchase from 19/01/2026
Good equipment received on time.
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Response from tompress.com
Hello,
We are pleased that the equipment meets your satisfaction and that the delivery has lived up to your expectations.
See you very soon for a new order.
Best regards,
Customer Service
Tom Press
L
Lydie J.
Rating: 2 out of 5
following a purchase from 19/01/2026
Hello, I am annoyed because the merchandise has arrived but I have a problem with it. I have asked questions to the return service and I am waiting for a response. So I cannot give a review today!
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Response from tompress.com
Hello,
We confirm that the reported problem has already been resolved by our after-sales service.
Best regards,
Customer Service
Tom Press
C
claude A.
Rating: 4 out of 5
following a purchase from 13/01/2026
well delivered quickly
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Response from tompress.com
Hello,
Thank you for your positive feedback.
We are glad that your delivery was well received and quick.
Best regards,
Customer Service
Tom Press
J
Jean-Louis B.
Rating: 2 out of 5
following a purchase from 15/01/2026
No worries about the product. Small joke However, the box (small size) was open, no tape on the opening. The product could have fallen.
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Response from tompress.com
Hello,
Thank you for your feedback and we are pleased to hear that you are satisfied with the product.
We do take note of your comment regarding the received package being open and the absence of tape.
Please excuse us for this inconvenience.
Best regards,
Customer Service
Tom Press
W
Wenceslas B.
Rating: 4 out of 5
following a purchase from 15/01/2026
Very satisfied
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