The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Hello,
We are sorry to learn that one of the received bags was pierced.
For this type of problem, we invite you to contact our after-sales service directly.
Best regards,
Customer Service
Tom Press
C
Corinne B.
Rating: 4 out of 5
following a purchase from 21/04/2026
Unless there was an error in sending additional grids to the grinder, I had to resend them and the exchange made by phone was very satisfactory. No commercial gesture was proposed, which is a shame since I had to bear the return and exchange costs.
Translated reviews
Response from tompress.com
Hello,
Thank you for your appreciation regarding the exchange made with our after-sales service.
The grids initially ordered did not correspond to the model of your grinder, which necessitated the intervention of our customer service to proceed with the exchange.
Regarding the return costs, these remain the responsibility of the customer in the context of a withdrawal, in accordance with our general sales conditions.
Best regards,
Customer Service
Tom Press
J
Jean M.
Rating: 4 out of 5
following a purchase from 20/04/2026
a transaction without problems and products that meet my expectations
Translated reviews
Response from tompress.com
Hello,
Thank you for your positive feedback.
Best regards,
Customer Service
Tom Press
O
Olivier L.
Rating: 2 out of 5
following a purchase from 11/04/2026
The cardboard was slightly ripped and the plate is all twisted and it gets worse when you put it on the fire
Translated reviews
Response from tompress.com
Hello,
We are sorry to hear that your package arrived damaged and that the plate has a deformation.
For this type of situation, do not hesitate to contact our after-sales service, which will be able to handle your request and offer you an appropriate solution.
Best regards,
Customer Service
Tom Press
E
Elisabeth D.
Rating: 4 out of 5
following a purchase from 11/04/2026
Nothing to report
Translated reviews
Response from tompress.com
Hello,
We are delighted that everything went well.
Best regards,
Customer Service
Tom Press
B
Béatrice L.
Rating: 4 out of 5
following a purchase from 20/03/2026
-
Translated reviews
Response from tompress.com
Hello,
We thank you for your positive feedback.
We are delighted that everything went well.
Best regards,
Customer Service
Tom Press
P
Patrick B.
Rating: 4 out of 5
following a purchase from 29/03/2026
Perfect
Translated reviews
Response from tompress.com
Hello,
We thank you for your positive feedback.
We look forward to seeing you for your next order.
Best regards,
Customer Service
Tom Press
B
Benoit C.
Rating: 4 out of 5
following a purchase from 05/02/2026
Hello, big problem with the delivery date, fortunately I wasn't really in a hurry. Product met my expectations.
Translated reviews
Response from tompress.com
Hello,
Thank you for your feedback and we are delighted that the product met your expectations.
We apologize for the delivery delay encountered and take your comment into account to improve our service.
Looking forward to seeing you again soon.
Best regards,
Customer Service
Tom Press
R
Raymond B.
Rating: 4 out of 5
following a purchase from 28/03/2026
Very good
Translated reviews
Response from tompress.com
Hello,
We thank you for your positive feedback.
We look forward to seeing you for your next order.
Best regards,
Customer Service
Tom Press
D
David H.
Rating: 2 out of 5
following a purchase from 18/02/2026
1 tooth damaged on pinion during reception but which will not have an impact during operation. But as a principle....
Translated reviews
Response from tompress.com
Hello,
We are sorry to learn that a tooth of the pinion was damaged during the reception of your order.
For this type of issue, please do not hesitate to contact us directly, as we have a dedicated customer service to provide you with a suitable solution quickly.
Best regards,
Customer Service
Tom Press
J
Jean-Jacques G.
Rating: 2 out of 5
following a purchase from 26/03/2026
The product is not effective
Translated reviews
Response from tompress.com
Hello,
Thank you for your feedback.
We are sorry to hear that the product did not meet your expectations.
Effectiveness may vary depending on usage, conditions of use, and adherence to the indicated recommendations. Please feel free to reach out to us so that we can advise you better.
Best regards,
Customer Service
Tom Press
M
Michel V.
Rating: 2 out of 5
following a purchase from 21/03/2026
a bit long to process at Tompress, in online customer relations regarding the validation of the transfer (why propose it without attaching the instant transfer form ???)...but well the product arrived at the right place. I would have expected a more substantial packaging considering it is a plastic container, there was only a thin layer of transparent film.
Translated reviews
Response from tompress.com
Hello,
Thank you for taking the time to share your feedback.
We apologize for the delay in validating your transfer and understand your comment on this matter.
However, we are pleased that your order arrived at its destination and that the product was received correctly.
Best regards,
Customer Service
Tom Press
G
Gérard M.
Rating: 4 out of 5
following a purchase from 20/03/2026
-
Translated reviews
Response from tompress.com
Hello,
We are delighted that everything went well.
Best regards,
Customer Service
Tom Press
L
Lionel L.
Rating: 4 out of 5
following a purchase from 18/03/2026
Satisfied with my purchase
Translated reviews
Response from tompress.com
Hello,
We are delighted that your experience has satisfied you.
We look forward to seeing you for your next order.
Best regards,
Customer Service
Tom Press
B
Brice J.
Rating: 4 out of 5
following a purchase from 14/03/2026
Good
Translated reviews
Response from tompress.com
Hello,
We are delighted that your experience has satisfied you.
We look forward to seeing you for your next order.
Best regards,
Customer Service
Tom Press
D
Daniel B.
Rating: 4 out of 5
following a purchase from 13/03/2026
Yes, satisfied with the delivery and the product. Thank you very much, could you send a catalog with prices, thank you
Translated reviews
Response from tompress.com
Hello,
Thank you for your feedback.
We are pleased that the delivery and the product have satisfied you. You can order our catalog directly from our website.
Best regards,
Customer Service
Tom Press
A
Alain B.
Rating: 2 out of 5
following a purchase from 04/03/2026
Unclear information about delivery methods. Delivery time not in accordance with what was announced on the site, even though the ordered products were not indicated as missing. Very average carrier. Even claimed that the street leading to my home was impassable on 09/03/2026???
Translated reviews
Response from tompress.com
Hello,
Thank you for your feedback. We understand your disappointment regarding the delivery time. For your information, your order was shipped the day after your purchase, but we note that the carrier did not respect the announced deadline. We will forward your comments to improve this service in the future.
Best regards,
Customer Service
Tom Press
R
Roger G.
Rating: 4 out of 5
following a purchase from 27/02/2026
It's difficult to place an order, I had to do it several times. I'm not an internet champion. There are some!
Translated reviews
Response from tompress.com
Hello,
Thank you very much for your feedback. We understand that placing an order online can sometimes be complicated. For your next order, feel free to place it directly by phone at 05 63 71 44 99.
Looking forward to assisting you for a new experience.
Customer Service
M
Michel P.
Rating: 2 out of 5
following a purchase from 14/12/2025
I did not receive the expected quantity and very late
Translated reviews
J
Jean-Francois B.
Rating: 2 out of 5
following a purchase from 23/02/2026
Very good product but postal delivery very late
Translated reviews
B
Bob C.
Rating: 4 out of 5
following a purchase from 25/02/2026
Good quality
Translated reviews
R
Roseline L.
Rating: 4 out of 5
following a purchase from 23/02/2026
Fast shipping and in accordance with what I ordered.
Translated reviews
X
Xavier B.
Rating: 4 out of 5
following a purchase from 23/02/2026
Products that meet my expectations, fast delivery I recommend tom press
Translated reviews
C
Corinne B.
Rating: 4 out of 5
following a purchase from 22/02/2026
A little bit more expensive than elsewhere
Translated reviews
M
Michel S.
Rating: 2 out of 5
following a purchase from 20/02/2026
Very serious fast delivery
Translated reviews
Response from tompress.com
Hello,
We are delighted that you appreciated the seriousness of our service as well as the speed of delivery.
We hope to fully satisfy you with your next order.
Best regards,
Customer Service
Tom Press
R
Remi P.
Rating: 2 out of 5
following a purchase from 25/11/2025
Order placed on November 25, 2025 received on February 20, 2026 !!!
Translated reviews
Response from tompress.com
Hello,
We apologize for the delay in restocking encountered with your order.
This exceptional delay has resulted in a longer waiting time than expected, and we understand your dissatisfaction.
Your feedback is valuable to us and helps us improve.
We hope that the product meets your satisfaction and remain at your disposal.
Best regards,
Customer Service
Tom Press
M
Melissa B.
Rating: 4 out of 5
following a purchase from 13/02/2026
I have placed several orders on Tom Press and so far I have never been disappointed. Quality products
Translated reviews
Response from tompress.com
Hello,
We thank you for your loyalty and trust.
We look forward to assisting you with your future orders.
Best regards,
Customer Service
Tom Press
A
Agnes B.
Rating: 2 out of 5
following a purchase from 10/02/2026
I realized that my frying pan could not be used on induction after seeing the label there was an indication error on your site. I am waiting to be contacted again to see what to do next
Translated reviews
Response from tompress.com
Hello,
We are sorry for the situation encountered regarding the incompatibility of the frying pan with induction.
However, a solution has already been provided by our after-sales service, which has contacted you about this matter.
Best regards,
Customer Service
Tom Press
M
Marcelin P.
Rating: 4 out of 5
following a purchase from 06/02/2026
Received my order, but not yet used!!!
Translated reviews
Response from tompress.com
Hello,
Thank you for your feedback.
We hope that using the product will bring you complete satisfaction.
Best regards,
Customer Service
Tom Press
J
Joel M.
Rating: 4 out of 5
following a purchase from 08/02/2026
Great
Translated reviews
Response from tompress.com
Hello,
Thank you for your message.
Happy to know that everything suits you.
Best regards,
Customer Service
Tom Press
S
Sylviane P.
Rating: 4 out of 5
following a purchase from 29/01/2026
Satisfaction with the order and shipping I haven't used it yet but it shouldn't be long Very nice item Thank you very much
Translated reviews
Response from tompress.com
Hello,
Thank you for your feedback.
We hope that using the product will bring you complete satisfaction.
We look forward to assisting you with your next order.
Best regards,
Customer Service
Tom Press
A
André S.
Rating: 2 out of 5
following a purchase from 17/11/2025
Delivery was well done but with three months delay
Translated reviews
Response from tompress.com
Hello,
Thank you for your feedback.
We are sincerely sorry for the delay, we are doing what is necessary to improve this point.
Best regards,
Customer Service
Tom Press
W
William L.
Rating: 4 out of 5
following a purchase from 02/02/2026
Ras. Works well. Meets my expectations
Translated reviews
Response from tompress.com
Hello,
Thank you for your feedback.
We are pleased to hear that the product works well and meets your expectations.
Best regards,
Customer Service
Tom Press
J
Jean-Philippe M.
Rating: 4 out of 5
following a purchase from 01/02/2026
Fast and efficient delivery
Translated reviews
Response from tompress.com
Hello,
Thank you for your feedback.
We are pleased that the delivery met your satisfaction.
We look forward to assisting you with your next order.
Best regards,
Customer Service
Tom Press
O
Olivier V.
Rating: 2 out of 5
following a purchase from 30/01/2026
The ordered product was on sale, I understood why, it was defective and it was not mentioned!!! This is recurrent among French merchants or e-merchants and then they wonder why we buy directly from Chinese sites. Fortunately, I am very handy, I was able to repair the product but a person who is not handy would have lost their money. I would have still bought the product if the merchant had indicated that the product was defective but I would have done so knowingly and I would have given 5 stars. But here, the commercial method is unbearable to me.
Translated reviews
C
Christophe M.
Rating: 4 out of 5
following a purchase from 30/01/2026
The product is compliant and delivered on the scheduled date
Translated reviews
Response from tompress.com
Hello,
Thank you for your feedback.
We are delighted that the product meets your expectations and that the delivery was made within the announced deadlines.
Best regards,
Customer Service
Tom Press
P
Pascal D.
Rating: 2 out of 5
following a purchase from 30/01/2026
Packing a clay dish with a cast iron pot in the same package was a mistake. Result broken dish and delivery person who shifts the blame
Translated reviews
Response from tompress.com
Hello,
We are sincerely sorry for this situation and fully understand your dissatisfaction.
Our after-sales service is waiting for your feedback regarding the report established with the carrier in order to process your complaint file.
Best regards,
Customer Service
Tom Press
J
Jean Pierre Concept Systems M.
Rating: 4 out of 5
following a purchase from 28/01/2026
quality product but the delivery time may be a bit long
Translated reviews
Response from tompress.com
Hello,
We are pleased that the product meets your satisfaction and we take note of your comment regarding the delivery time, in order to provide you with a better experience.
Best regards,
Customer Service
Tom Press
G
Guillaume G.
Rating: 4 out of 5
following a purchase from 24/01/2026
Delivered well quickly
Translated reviews
Response from tompress.com
Hello,
We are glad that the delivery was quick.
Looking forward to assisting you with your next order.
Best regards,
Customer Service
Tom Press
T
Thierry D.
Rating: 2 out of 5
following a purchase from 28/01/2026
2 items are missing from the order and no news from customer service.
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Italiano 
Deutsch 
Nederlands 